Glenview Terrace

Fool me once, shame on me. Fool me twice SHAME ON YOU. Go elsewhere for your rehab people. My mother was there about a year ago, experience was ok. She had to go back this past month, and the situation there has gone from poor to intolerable. PT was good, no complaints here. Food; it was fine when she was there in 2014, but this recent stay it was TERRIBLE. Dry, salty, not what she ordered, I could go on and on, but why bother. CNA staff is just plain lazy. No one speaks English here. Paper work not done on time. Next time she goes elsewhere.

My mom is currently there for a hip replacement. The staff there is horrible, lazy, terrible attitudes, and just don’t care about the patients. They have never gotten her meal orders correct. She had to wait 15 miniutes for a CNA to come and help her to her commode. The first excuse was they were busy bringing coffee to patients, and next excuse was they were bringing lunch around. They don’t have their priorities straight. The worst is when they have the wrong meds for her. This has happened more than once. I have been in talks with the Director, but that’s not going anywhere. I feel bad for anyone who is alone, and has no one to help them. My dad is now spending the nights there with her. If I have to file a formal complaint with the AMA, I will.

My father went here for rehab from a broken hip. He was placed on the second floor. A concierge welcomed him on his first day, his roommate and spouse were friendly; I thought this would be a good place for him. However, reality soon set in.
Dad was on a purée diet with thickened liquids; the first meal they brought him had regular coffee, juice and soup with chunks in it.
He also was frail and weak from age and hip surgery and could not walk to the bathroom on his own. The first time he needed assistance to the bathroom, the nurse said she was too busy; just let him go in the bed and she’d clean it up later.
As the kitchen is kosher, the food is extremely salty and there were no alternatives. I spoke with the dietary manager about adjustments; they listened politely and said they would review it; however no changes were ever implemented. The best interaction came later on, the dietary manager called me to discuss Dad’s meal needs, several weeks after I had moved dad out of there.
The CNA’s did not speak English well; very difficult to communicate with them; was never sure if they understood what I was saying.
The halls were always crowded with patients; staff was always frantically running around; very hectic, disorganized and unsettling place to be.
One resident came up to me, a complete stranger, to tell me how awful the place was. At the time, I wasn’t sure if it was the resident or the place, but I soon learned the truth.
When it came time to discharge Dad, the CNA’s had trouble getting him dressed; papers weren’t ready; no one on the floor knew about the discharge; transportation had not been arranged for, etc.
Glenview Terrace is not a place I would recommend for your loved one’s care.

I recently had my left hip replaced and came here for rehab because of the therapy ctr was great. My stay here was ok, mattress cot was uncomfortable, nurse aides were helpful and cheerful, food was terrible but you could work your way around it and who can’t stand to lose pounds? Don’t like what’s on the menu? Order from the alternative menu. I enjoyed fresh fruit all the time, coffee was delish and a free paper was avail every morning. Their cheese omelette was great but other portions were small. Some nites before I learned how things work I had just carrots, fresh from the can, into a pot and served lukewarm. Sauté spinach was anything but sauted and either burnt or over salted. Don’t fall for the Cauliflower & Chive bisque, it’s some cauliflower & garlic powder to the point its ineidible. I had a situation where I came out of the shower & the girl taking vitals came in and immediately took my temp which showed I had a fever. It was probably water in my ear but that has to be reported. My primary doc jumped all over it & ordered urine sample, blood sample & chest x-​rays. I know you can get a pizza or a hot dog late at night but chest x-​rays till 2am or a phebotamist at 9pm? I learned something new. Of course it turned out to be nothing and I was in good health. Oh, and they love dishing out pain pills or TB shots. At 6:30am a nurse shows up w a needle for TB. I said I didn’t order it, she said «You refuse ?», I refuse !! Still the PT was top notch.

I was a patient for rehab Nov 2013, a total hip replacement and I was extremely happy with the service that was rendered. I was impressed with the rehab facilities and the atmosphere in the rehab room… It is bright and airy and the equipment we used for my rehab was perfect for my circumstance. I had a great tech whom I felt very comfortable with, in the ups and downs of recovery and she always cheered me up when I was feeling the down side of recovery. I also liked that going home was addressed with all the obstacles we don’t think about. The room was nice, I was near the window and loved the tree line view… The nurses were great and I had a phenonominal team of CNA’s…I never once had to ask twice for anything… The food was ok… I did some special orders and was accommodated… I am going back for rehab next week for my other hip and saw some unsavoury reviews on here, and I thought with the great experience I had, I needed to address the experience I had… It was so lovely, Im going back!

Very poor care. NO towels or bed sheets available to replace the ones when they are soiled. And just try parking in the back… NO LIGHTS at night. Pitch black and dangerous if there is ice or snow. Why no lighted parking lot??? Why no towels or adequate sheets? I would not have family stay here again!!! Not recommended.

UNFORTUNATELY I WASN’T ABLE TO GIVE ZERO STARS!
The good news is the physical therapy staff is wonderful but that is where the good news ends.
The facility has a very unprofessional concierge, beware if you contact her with a problem once resolved she makes the rest of your stay very uncomfortable.
The nursing staff is lazy, non caring and downright dangerous.
The nurse came in to give me my meds and when I looked in the cup there was a capsule I didn’t recognize. When I asked the nurse what the capsule was her response was oops wrong cup, she could have killed me! When the nurses come in to give you your meds they don’t tell you what they are giving you they just hand you a cup and a glass of water. If you see something in the cup such as a stool softener that you don’t need nor want you’re told to throw it way. No wonder healthcare costs are spiraling out of control. If the doctor changes your meds stay on your toes to make sure the doctor’s orders are carried out.
When you push the call button expect to wait 15 to 30 minutes for your nurse.
I had an elderly roommate who wore depends, she called for help in the middle of the night to get changed and when I went into the shared washroom 2 hours later the dirty diaper was laying in the middle of the bathroom floor. DISGUSTING!
Now for the food, the menu is very limited with not much that even sounded appealing. During my entire stay I never received the correct order and the food was cold, I don’t know about you but when I put butter on my vegetables I expect it to melt.
After being nauseated for 5 days and unable to eat anything the director came in the afternoon before I was being discharged to find out what she could do to get me something I could eat, at that time she informed me that if I wasn’t happy with the menu items they could order out to get me something, nice time to tell me when I only had to make it through 2 more meals.
I’ve been in the facility twice (silly me) and had problems both times. While my roommate was given a comment card for feedback I wasn’t offered one for either stay. Cards must be reserved for happy customers.
LEARN FROM MY MISTAKES AND FIND ANOTHER REHAB FACILITY!!!

I agree the nurses are great and physical therapist are good too. But the CNA are so so they seemed bothered when ask them for something. As far as food goes I think decent quality everything made from fresh besides the mash potatoes, and they do special request you have to ask for it ahead time to the CNA they will contact the food and beverage manger and make the request for that meal.

THE 5 STARS ARE FOR PHYSICAL THERAPY ONLY!!!
My Mother had Elisabeth. Very helpful, loving and sweet woman. My Mom has grown LEAPS AND BOUNDS since, she’s been here. She had a Double Knee replacement and almost three weeks later she is borderline Cane ready! It’s phenomenal.
As for the Nurses Aids, They are VERY Lazy. Not accommodating. They almost looked bothered when you call them in.
The «Concierage» is a JOKE. If you can find them… there’s not much they can do about anything.
I at one point called to speak to my mother and THEY COULDN’T FIND HER!
The Food. They give them a menu… where they can «order» they are literally given whatever they are given. They wait for the person to open the plate before they deny the food. Also there is no consistency. The person next to you will have a completely different meal.
The quality of the food is horrifying.
If you come at all come, for the therapists… that’s the only thing I recommend.