Dutch Maid Dry Cleaners & Launders

This place is terrible. We were customers for quite some time because prices are low, but you get what you paid for. We just decided we are not going again because the clothes were not only not being clean right, but were stained during the process. Also they dont press them well enough. They would never worried about doing something about it. I do think the employees are either the owners or something to do with them.

Have been going to this place for a year now and never had a bad experience. Good prices and always same day or next day pick ups. Good place to go if you don’t have time to iron every day

I’ve been going to other cleaners two places, they both lost some of my clothes. not getting my cleaning back on time. Brought it to Dutch maid cleaners not only did I get my things back on time they got out a stain others could not.

This has got to be the worst dry cleaners i have ever experienced. after ruining my new shirt the manager tried to blame the manufacturer.offered. No compensation and used constant profanity to me about the shirt completely un– professional. take your clothes some place else.

They are the worst! They will lose or damage your clothes, or not have it ready at the agreed date/​time. To make matters worst, they are not even the least bit apologetic about their shortcomings. Upon bringing up the issue, the man at the counter took on a defensive, and rather belligerent attitude as if it was my fault that they did damaged my dress, lost my clothes, or not have my items ready as agreed. He does this all the time I bring up an issue. He must be related to the owners in some fashion as he lacks proper customer service skills — not good for business.
My family has been taking their garments there for a few years in spite of their horrible service out of convenience. I have moved out of state and will definitely never used their services again. I was really in a jam and was hoping that this time they would come through, but they failed and were rude once again.

Consistent with shirts and dry cleaning. Their prices are in line and if you follow the specials can be a big savings.

The savings in cost is NOT worth the hassles due to lack of quality cleaning and customer service. I asked them repeatedly not to imprint my name in ink on the inside of the bottom/​front of the shirt because I like to wear them untucked, but they still ended up permanently ruined with ink. They also pin a tag into the inside of the collar and leave pin holes in nice, expensive shirts. I like to support local businesses, so I put up with these things for far too long. They don’t seem to care about quality at all. If you care about how your clothing looks, don’t go here. I’m done.

I have been using this cleaners for almost 2 yrs. They were okay but I have found mistakes with my clothes such as not fully cleaning the clothes, not properly ironed clothes but the last scam the owner nevertheless tried to pull is unbelievable. I had recently lost about 40 pounds so most of my clothes were brand new, in fact many had their price tags still on them.
I had taken about 80 pieces to these people, I went about hanging my clothes in my closet. After I was done I noticed that a black and white dress I was thinking of wearing to work the next day was missing. I looked everywhere including the new pile I had going. I thought maybe I left it in the car. After looking everywhere I concluded that it must still be at the cleaners because if what happened when I picked up my clothes. The young lady who gave me my clothes told me there was still a piece left. I came back and I saw her talking to the old bag who owned the place. The old rude bag said there was no more that the lady made a mistake.
I called in the morning and I was told that yes my black and white dress was there. The black had run with the white and that I should come back. When I went back the white was no longer bright white but blackish white. They said they would reclean and that I should come back. I went back on Saturday and the rude, ill-​bred, whipper snipper of a chipmunk just went to the back and brought the dress and said this is the best I can do. I told her the dress was damaged. She said I am not willing to do anymore.
I will teach this dirty old bag a lesson. By the time I am done, she would regret the day she laid eyes on me. Her initial deception, her bad attitude and just lack of common decency makes me wonder why the Village of Glenview would allow such a fraudulent business to be open in the village. The Village and the BBB will be hearing from me tomorrow not to mention my attorney. Oh and the $ 125 I paid, I just disputed with my credit card company.

Avoid, Avoid! They ruined my husbands $ 80 shirt and would not even apologize. Blamed it on me and when I asked what they would do to make it right Bobbie started screaming «Court, take me to Court». When I asked her to please not be nasty she said, «this isn’t nasty, you haven’t seen me get nasty yet». I was warned by neighbors not to go here, but was lured in by the good prices. Now that an $ 80 dress shirt is ruined I feel stupid for not listening to my neighbors. Please Beware!

THE WORST!!! AVOID THIS PLACE!!! EXTREMELY POOR QUALITY & VERY RUDE!!!
I was drawn here because of their low prices, and brought numerous batches of clothes here every week for about year, but am done with this place. I wouldn’t bring my clothes here if they pressed them for free — seriously.
All the shirts came back completely wrinkled leaving me wondering if they ever actually pressed them, and had creases where they shouldn’t be — like down the middle of the shirt. Zero quality of service. I was having to break out my own iron and press everything myself after picking them up.
The last time, I showed the owner/​manager, and pointed to all the wrinkles on every shirt. She became extremely irate, yelled, and said she doesn’t have time to deal with this, grabbed them very rudely and said she’ll redo them. No amount of trying to be nice mattered. I don’t understand how she would be upset at me versus themselves for that type of work. They were just as wrinkled the second time. I didn’t say a word, even though I paid for nothing.
I switched to another dry-​cleaners that costs a little bit more, but my shirts come back clean & pressed as they should be.
Remind me of the quote: «The bitterness of poor quality remains long after the sweetness of a low price is forgotten.»

I’ve been bringing laundry here for a few years since its only a wee bit more expensive than the machines in my building. They do a great job and are always nice.

I brought 10 shirts (7 brand new) and 4 pairs of pants to Dutch Maid. What a costly mistake! I was greeted by 2 very unprofessional and extremely rude employees when i dropped of my dry cleaning. I should have gone with my gut feeling and left right at that time. Instead, I left everything to be cleaned. When I went back to pick up my cleaning, I noticed that my shirts were very wrinkled and still dirty. My last name was also printed on the shirt in huge black bold lettering (also spelled incorrectly). The manger/​owner came to the counter and look extremely angry. If looks could kill… She became hostile, rude and unprofessional. She said they would take off the names on each shirt and repress the shirts (with major attitude). Once again, I should have left and considered this just a bad experience and never gone back. Instead, I left the shirts to be repressed as the owner angrily grabbed my cleaning off the rack and through it in a bin. When I went back to pick up my shirts, I expressed my thanks for rectifying the problem. The owner looked at me and walked away. I looked at my shirts before I left at noticed black smudges/​ink was on the cuffs off some of the shirts, oil marks and circle areas of faded coloring and ALL of the shirts were still wrinkled! The owner came back to the counter and once again lost her temper telling me they did not put the stains, faded color patch, and black marks on the shirts. I related to her that 7 of the shirts the were brand new. She said angrily «I will try and fix them when I have time, but we are very busy so I dont know when they will be done!!» She once again grabbed my cleaning and through in a pile. This time however I said «„No“».took my cleaning and went to another dry cleaners. The new dry cleaners tried to get everything out of shirts but the stains, faded color areas and black marks were permanet and All of my shirts were ruined! Expensive learning experience. Pay the extra dollar and get better customer service and better quality work…

I believe in supporting local businesses in Glenview. That said, the prices are very competitive with other dry cleaners in the area (North suburbs). I typically bring in shirts for laundering — The ironing is always hit or miss, but I can live with it. The other cleaning services such as sweaters, comforters, and winter coats are outstanding. They also have an in-​house tailor. Great place for your dry cleaning needs.

I love Dutch Maid! Never had a problem. Yes one employe is not personable but I have gotten to know the family owners very well due to repeat business. I will not go any where else.

This place is very inexpensive … but, you get what you pay for.
They are really, really bad at pressing. I’ve brought in 20 – 25 mens shirts at a time; inevitably, I’ll get back half the bunch which is pressed appropriately — and the other half is terrible — they just pressed the front panel along the buttons. One time I brought the shirts back to be redone — and the woman at the desk was very, very rude. She said «you don’t actually think we press these by hand, do you?» and I said no, but, I expect that a human being puts them in the press & takes them out, and therefore if they had any pride in his/​her work then they would notice that the sleeves and the entire side panels were not done. She said they don’t check under the arm. She said they’d re-​do them, but, I suspect they just set them aside, because they looked just as bad when I picked them up the second time. I’m taking my business elsewhere.
I suspect if you’re just getting something cleaned, but not pressed, you might be ok (although, not so sure after reading the other posts.)
I’ve found most of the front desk employees to be very friendly, with the one exception.

I was SO happy with Dutch Maid!!! I started going to them when my other dry cleaner «DCF“couldn’t get the spots out of my formal dress. The first time they tried it the spots came right out. At DCF they tried 3 times and no luck.
They are also ½ the price!

I called about a dozen dry cleaners when I moved to Glenview. If you’re looking for a discount place, this is it. In fact, the price differences between Dutch Maid and all the other places in town are pretty big.
I’m not sure I’d leave a wedding gown, smoking jacket, or some other priceless garment with them, but if you’re too lazy or ignorant to wash and iron your own clothes, look no further.

I have had lots of experiences here, my hubby prefers these guys over my DCF folks
BUT!
I don’t like them for two reasons:
1) There is mold growing in this place… that’s not so great for clothing
2) I have had great service here a few times, but there have been quite a few instances where people have been really rude… and I’m not so easily offended.
I won’t be back.