Gerhard’s Appliances

Please stay away. I thought that using a local business would offer me a better experience than a big box store. What I found here was just the opposite. I dealt with Gene Gerhard — who must either be the owner or somehow tied to the family — and he completely ignored me after my initial visit. He sent me on a mission to go home and measure things in my house and send him an email and then never responded after that. I’m a single mom trying to get my dream kitchen finally installed in time for Christmas dinner. All that’s left to install is an oven. I guess this wasn’t enough business for Gerhard so they decided to string me along with promises of a call back and all the while knowing they would just ignore me. I sent an email and left 3 messages WITH A RECEPTIONIST over two weeks — to no avail. It’s now 3 weeks until Christmas and I’ll probably have to cancel my annual Christmas dinner because Gerhard’s can’t be bothered. They are a shame to the Gerhard name, which includes multiple business ventures in Glenside and beyond. If they can’t treat their own community neighbors with any dignity, imagine what they would do to outsiders. Beware — especially women.

Worst service department ever. Salesman just push high priced items, don’t tell you the truth about what it will take for service. Then send you out the door and when the item breaks down 1 month and 2 service techs to fix!

If I could give them a –5 stars, I would! We just purchased and had delivered a refrigerator, washer and dryer. Service was GREAT when we made the order. But we are having two problems, one with the fridge and one with the dryer. We tried reaching someone to rectify this for us ALL DAY TODAY and were promised by ZACH that he would call before day’s end, which he did NOT DO. We have been told that we were supposed to know if advance that the dryer door wouldn’t open in the space it is in (we just bought a new house) and we have to pay an extra service charge to get the door reversed. We were told that we were purchasing a fridge with an internal water dispenser. It does not have that AND the ice maker is not working. We were told to exchange the fridge for a more expensive fridge (with the water dispenser) we would be charged a restocking fee. So we are not only looking at having to shell out an additional $ 500 or more dollars to get what we thought we were getting in the first place, but then to be stuck with this company that has the rude managers, horrendous service, and salespeople who don’t seem to know what they’re selling or what questions to ask a buyer before they spend thousands on appliances. DO NOT USE THIS STORE! It was a great store way back in the 80’s but that was a long time ago. A very long time ago!

What a bunch of rip off artists. I’m on the west coast and I’ve only bought one particular product from them because we needed this one ADA compliant appliance that they happen to carry. One of them broke down after a couple years so I went back online, typed in the model number of the unit and followed the link to their website and voila! There it is. Add to cart, pay, wait. A week past the promised delivery date they show up at my business and they guy acts like his truck is going to get towed outside if he doesn’t hurry up and leave. I told him I had to check to make sure it was ok and he assures me it was and if there was anything wrong with the item, they will pick up and return it. I open it after he leaves and it’s the wrong thing.
I call the company and I get transferred around and I finally get to someone that handles this issue. They hear me out and then insist that I ordered the wrong item. We’re talking about 2 entirely different type of appliances but made by the same manufacturer. They transfer me to a customer service supervisor who also insists I ordered the wrong thing. I explain again that I’m not clicking around their site browsing for stuff. Not only is this guy the customer service supervisor but he also claims to be their web designer and he supposedly checked my visit to their site for the order and said I was on the page for the other item. After arguing with these idiots for 30 minutes, they couldn’t care less. They have our money and they’re not going to do a thing about it other than accept a return if I pay for shipping to and from them again. $ 200 each way which is almost what the unit cost us. They are one of those businesses that have no sense of customer service.
Without a doubt, I will never do business with them again.

This review is for the Gerhardt’s located in NE Philly on Roosevelt Blvd in the strip mall between Welsh & Grant Aves.
Let me start by stating that the ONLY reason this place gets 2 stars is the delivery crew… those guys were fast, efficient, & clean, & had my new refrigerator installed in 15 minutes, & that’s with them taking my back door off AND putting it back on.
OK, let’s begin… my Whirlpool fridge took a dump after only 3 years of service… I was going to fix it, but compressors cost $ 500, plus freon, so fixing it didn’t make financial sense. So I called Gerhardts, as they are close & had a decent price for what I needed. But the «customer service» both my wife & me received was sub-​par, & came w/​a side of attitude. After taking the day off from work because I was assured the refrigerator I paid $ 1100 AND an additional $ 40 for delivery for would be there between 12 & 4… well, 4:30 rolls around, then 5, then 6… I initially called the customer support line, & was told that «They are on their way, you are next»…can you smell the bull$hit yet… so, I called Gerhardts, after 6PM rolls around, to inquire what time EXACTLY we can expect the product WE PAID A LOT OF HARD EARNED MONEY FOR…& now the story we get is «Well, they’re not going to make it, can we re-​schedule for Saturday»…Are you kidding me? I’ve been w/​out a fridge for 3 days now, I have food in a cooler w/​dry ice on it, this is Tuesday, & you want me to wait another 3 days PLUS for a product I already paid for? Umm… NO. I don’t appreciate being lied to. You get me what I paid for NOW OR I call my CC company & cancel this whole thing.“
Well after getting some rude replies, in which their employee stated I should have more patience, I hung up. But it was pretty amazing that not 5 minutes after that phone call, as I had my CC company on the phone to dispute the charge, the truck pulled up, @ 8:20PM well after the 4PM deadline I was given. I took the fridge, as by that point I just wanted to ensure all my food didn’t spoil, but I will not purchase from them again… I understand things happen, I used to work for an appliance place, but I don’t appreciate being outright lied to, given the run around & informed that I need patience when I ask a simple question about when the product I paid for was to be delivered.

I went in looking for a whole kitchen of appliances, knowing the showroom is big. I want to get educated on what I want. Needless to say, it was implied to me about 10 times that I could not afford what I was looking at by my «salesperson.»
Not sure if it’s because I was a single female without a wedding band or because I wasn’t there with a man… but it wasn’t because I was dressed shabby as I stopped in from work very dressed up. After about the 5^th time, I decided to walk around myself. I gave him one last shot before walking out the door to talk about refrigerators – at which point he decided to argue appliance trends with me… after I educated him about 3 lines coming out.
If there’s one thing you shouldn’t do with a woman in 2013 is tell her what she can and cannot afford. The whole experience made me want to shop online. UGH.

I should have read David O’s review. Seriously.
If I could give ZERO stars, I would for Gerhard’s.
Wife and I remodeled our kitchen, and we purchased a range, wall oven, dishwasher, and fridge from Gerhard’s. They have an excellent selection of products, including carrying Blue Star appliances which was the main draw for us. Pricing wasn’t horrible either, the showroom was pleasant, and the sales people mostly helpful. I was also keen on the idea of a family owned and operated store, and it helped that the salesperson working with us was a Gerhard. So we had no reservations moving forward with significant purchases.
The first of many issues came when it was time to take delivery of the items. We got a call a couple weeks before informing us that all items were in and ready to be delivered. So we worked with our contractor to schedule delivery and ensure his team was available to direct the appliances where they needed to go and begin installation. While the delivery did come on time, only half of the items were on the truck! To top it off, the wrong model dishwasher was delivered, and before anyone realized it, the appliance was installed and operational. It was a pain in the ass fixing that mixup, and involved a 1.5 month long process involving at least two phone calls a week.
Upon learning that only half of the items were delivered, a phone call to Gerhard’s resulted in sorry, your sales person no longer works for the company (so much for being a family business!!!) and «we don’t know what happened. We’ll call you back.» This was the first of many no call backs. Big strike against customer service there. Ultimately, the impression given was that the items that weren’t delivered weren’t even ordered! Gerhard’s also cared less that my contractor and team were at a standstill on my dime, and that their time and my money was completely wasted due to their disorganization. While I wouldn’t have been thrilled with acknowledgment of a screwup before scheduling delivery, a bit of honesty on their end could have spared me wasted time and money.
Three weeks later, the same phone call comes: all of your items are ready for delivery. All of them, I ask? «All of them. We promise.» Same routine: get crew on site day of delivery for quick turn around. This time, however, Gerhard’s delivery fails to show up!!! It took multiple calls to their warehouse to figure out what was going on, but not a soul had any idea. Yes: you are scheduled for delivery before 4PM today. Oh, it’s already 4PM? Let me call the driver. Sorry, the driver is busy, call I call you back? You know the routing by now. Ultimately, I gave up waiting, and told them to schedule delivery for the next day so I could send the crew home.
Fortunately, Gerhard’s delivery service did show up the next day as promised.
Unfortunately, it was groundhog day: not all of the items were delivered, yet again! Come on… really? Not much time was wasted on the contractor’s end this time around as the big items were delivered, just not the dishwasher from the earlier fiasco, but still. Another call to Gerhard’s resulted in a «we don’t know what happened.» Knowing it would be another multiple call effort to sort through the details, I ended up driving to the store and picking up the item myself.
AND IF THAT WASN’T ENOUGH, though I paid for the appliances up front in full (mistake on my part… all of my leverage was gone, and I couldn’t simply say forget it: keep the appliances and I’m going elsewhere), I later received a bill telling me that a charge that was waived by the original sales person with the last name of Gerhard’s who no longer works there was being added back to the bill. WTF? This item is still unresolved, and I’m not happy about it in the least.
Bottom line, Gerhard’s is disorganized and does not have the skill set or training required to properly deal with customers and fix their own mistakes – of which there were many in my experience. Go elsewhere.

INTERNET SCAM COMPANY.
Took my money — claimed that my washer had been shipped. Called 2 weeks later and mysteriously they had never received my washer to ship to me.

Tried all night to use their web site to search for appliances and I’m ready to blow my brains out. I then read the Unilocal reviews and they confirmed my disappointment.
The web site functions like it was built by a 6^th grader for a science project. On the web site, I could read, no problem, about how they invented the ice cube tray and selflessly sprinkled affordable TV’s across the Glenside landscape in the 50’s.
Unfortunately, I encountered repeated ERRORS when searching for cook tops and double wall ovens. Really? In 2012?

PRICES WERE OUTRAGEOUS FOR VERY POOR SERVICE!!! Prices were fair for appliances. Purchase was for an entire kitchen renovation, so the store mad $$$ from us.
Merchandise was not delivered on the date promised; MERCHANDISE WAS NOT DELIVERED IN THE WEEK PROMISED!!!
Impossible to be connected to an actual Gerhard (maybe they’re dead or fossilized;) but if there is a real Gerhard, they are very uncaring about giving customer satisfaction. They care only about taking the money from their clients. Salesperson was the only one who over attemped to try to correct multiple problelms — damage to refirgerator and damage by delivery people to home’s interior wall. Those weren’t proiblems of his making.
You’d do better with Lowe’s or Home Depot; or an actual high-​end store that would give high-​end service.

So very pleased with my whole experience with this company. I called and spoke with Lisa and she was probably the nicest and most helpful sales person I have ever spoken with. She was so friendly, and the entire transaction took a total of 25 minutes. From choosing our units over the phone to payment. Our new whirlpool duet HE washer and dryer were delivered and installed this morning by very very nice installers who were knowledgeable about the units and very efficient. Even they had nothing but good things to say about the company they worked for. Great experience and beautiful units at a very good price. Looks like they gained a new lifelong customer!

Skip the big box stores and go to Gerhards. It is still family owned. Very nice selection of appliances and also good selection in TV area. The store is a bit deceiving when you first take a look from outside — it’s much bigger than you think. Also, the staff there is very knowledgeable and helpful. Parking is available only on the street, but it was never a problem finding a spot.
I bought my LED HDTV Samsung there, and their price was just as good as a couple of the big box stores, plus they «threw-​in» a Samsung Blue Ray disc player. I did not have to work with delivery that time as I took the items with me. However, I had such a pleasant experience, I ordered my father’s refrigerator and replacement wall air-​conditioner through Gerhard’s. Delivery to my dad’s was on time and the delivery guys were very nice and helpful both times.

I wish I could say I had gotten to the point of service where I could give a good review. They have a live chat option on their site (since they refuse to list prices). Halfway through the chat, the person helping me disappeared. I assumed they got busy, and understood… so I left my email with what I was lokoing for (like it says to do on their site). 2 days later, no one has gotten back to me! I have heard good and not good things about Gerhard’s, but if you can’t help me out with a couple questions, you aren’t going to get me to waste my gas to come down to your store ! Off to Lowe’s I go! :)

Run don’t walk away from Gerhards.
First they charged me more for an appliance than they had quoted. When I brought it to their attention they tried to say that there was nothing they could do. They finally relented after I insisted they honor the original price.
Then they wouldn’t take back an item after two people said they would arrange for a return. (One was a manager) they won’t return calls and do a lot of passing the buck. When I got to yet another person, Rich, he said that the item wasn’t returnable??? He blew some smoke about it being a special order etc. This was the first time I had heard this malarkey. When I mentioned that two people had agreed to the return he said that didn’t matter. I pointed out that one was a manager and he said that the manager was only part time and couldn’t speak for the company. I finally had to resort to having AMEX investigate and it was resolved in my favor. Then they decided that they would take it back. They were nasty. The owner, Rich was really obnoxious. He kept blaming me for all the problems and yelling at me.