Pirates Car Wash

This place used to do good work and I used to bring 4 different cars here but after this last trip I’m done. They’re service is terrible now and I’ve tried more than once to give the benefit of the doubt. Good luck to them. I hope they realize they need to do something to improve their service. Check out my photos here on Unilocal to see what $ 28 gets you. I don’t recommend it.

I have been to Pirates a number of times and think that the service that I get is fairly decent. I went there a few times towards the end of the day and weekend and the line can be very crazy. I prefer to come in towards the beginning of the day so I can be one of the first in line. The Groupon deal always makes this a good deal. Overall the staff were very nice and always very helpful.

What a Joke. «Jay Curtis» told me today he was one of the owners. This man has zero business acumen and should not be in any type of management role. I have been going to Pirates Car Wash for many years and pay $ 45 per month for unlimited service. They swindled me yesterday though and charged $ 25.00 for a 1-​time wash. I called them to resolve the issue but you can’t even reach a person or leave a message. So I went in today to ask how they prefer to resolve this. «Jay» preferred to argue about it instead of discussing a creative solution or refunding the $ 25. I even have 1700+ reward points — but guess what they’re good for? Nothing. They stopped offering interior detailing and you can’t even use the points for a lousy car wash! Do yourself a favor — don’t give them your business. You deserve to feel great and awesome after a car wash, not swindled. Find a place who values customers and has nice, friendly management.

We got Groupons for our two cars, the most inclusive package, which includes exterior wash, and vacuum and cleaning of the inside. The exterior wash was whatever — I don’t really know how to rate a drive-​through wash. The experience with the interior cleaning is the source of the 2 star review. You have to get out of the car, of course, but they don’t have anywhere for you to go… no warm, inside waiting area… not even a park bench. Plus, they did a pretty lousy job on the insides of both cars. The consoles, cup holders, and dash were untouched. When we left, they were just as gross as when we came in, and we were $ 28 poorer, like a couple of suckers.

I’ve been going to this brushless car wash for a couple of years now and it serves its purpose. I take pride in my car, so I use to wash my car myself all the time, but washing it in the winter after the county has dumped a ton of salt on the roads, just didn’t seem to be the answer. Located in Glendale, next to the Lambert’s restaurant, the unlimited car wash charges $ 29 a month for the basic membership. It use to be $ 25, but they’ve gone up in price in the last year.
When attempting to enter, remember to make the turn after you actually see the car wash (when coming from Greenbelt Road) or make the turn before you get to the car wash (if you’re coming from Lanham-​Severn Road) because the exit of the car wash is one way. Plus, since the line forms on the hill, you would be cutting line if you entered the wrong way and I’ve seen many a fight with people who attempted to cut line.
They do an ok job at washing my car, clearly I could do a much better job, but it will suffice. After you check in with the attendant, you go through the car wash line and a few employees dry your car at the end. I NEVER get a good wipe down on my car. It’s always left with dripping water and portions of the car that hasn’t even been touched. They have vacuums available for you to use for free or you can get your car detailed by the staff. In my opinion, the staff doesn’t go above and beyond and they aren’t that friendly, but from the other reviews I’m seeing, they must improve when they’re getting new clientele. I guess the «OG’s» that have been coming here for a few years doesn’t get treated this way. Well, at least me and a few others I know that frequent this car wash.
No real frills that I can see, it’s just a car wash that does an okay job.

I was extremely disappointed with this car wash. I bought a Groupon deal. Firstly the employees were aggressive, impatient and not at all polite. One of the attendants told me to put the car in Neutral and was very aggravated when I took too long to do so. Then the people who were to clean the inside of my car did a poor job, I had to ask for a rag to clean the door panel (which they said they don’t do), the back of the seats, the opening of the door and the rear bumper. I could have, and usually do, a better job than they did.

I learned of Pirates Car Wash through Groupon and was pleasantly surprised at the results of my detail. The deal was for the combo package that gives you «the works», including an air freshener. The managers were welcoming and helpful in answering all my questions. It’s nowhere near where I live but it was worth the drive. When I go back, I’m going to get the $ 45 unlimited wash option because I’m a neat freak and it makes the most sense for my line of work (I’m also an Über driver).

Great job. The lady who greeted me with a smile and a pleasant demanor was awesome. I purchased the $ 45 monthly unlimited wash package. So far, ive been there twice in one week. Service is great, car always looks good. I’m a guy who prides himself on taking care of his car, so I will continue to come here to get my car washed twice a week. It pays for itself !!!

I found Andrea very helpful and professional. She walked me to my car after it was detailed to go over everything to make sure I was happy with the job, which I was. I will be taking my husbands truck in to have it detailed soon.

If I pay for interior cleaning, I obviously expect it to be done sufficiently. After they finished «cleaning» the inside of the car had streaks all over the windows, dirt scuff marks on my door, liquid remnants near the gear shift. Overall just a awful job, they cut every corner they could. Unprofessional. The outside job was done adequately, nothing special. Nothing like the 5 star comments mentioned.

This place is great and I had the pleasure of meeting both of the owners they are off the hook. If your lucky you will get them to do tye pirate voice. Great customer service couple of times I had minor situations and they fixed it right of way.

Pirates does not remove bird waste or bugs from your car. I found this out when my car virtually looked the same when I arrived home as it did BEFORE the car wash.
I drove back up there to show the Manager and he said the machines will not remove bird poop. He didn’t even offer a 2^nd wash, bad customer service!

I wouldn’t have checked out this place if it weren’t for the Groupon. Anyway, they cleaned and detailed the car very, very well. My car is sparkly clean again. They cleaned the car very well such that all the quarters about $ 5 went missing afterwards. Because of how they cleaned the car, I’d probably go back but I’d be more careful of sticky fingers and remove my quarters.

These guys are amazing!!! I bought a groupon and thought this is cool I can have someone get all the little trash out of the corners so I don’t have to… I got my car back and I saw it shining down the street. I always thought I did a pretty good job keeping my car clean and neat (and I’ve had my car for about 6 years now) it has never looked this good. I think the last time it was remotely close to this nice was the day I drove it off the sales lot. I will definitely be back to this place and I’m bringing more people with me.
If you want someone to do a great job and not steal anything out of your car come to pirates car wash!!!

As a guy who pretty much loves his car, I’m not a big fan of auto washes in general– nothing beats washing your car by hand– easier on the paint too. Think about it, all that dirt from thousands of cars is on those ‘touchless’ spin brushes– I am not of the opinion that you can get a really good clean from them.
Having said that, of all of the auto wash places in the area, I prefer these guys. Yes, their lot leaves a lot to be desired as its usually cramped if there’s more than two cars in the line up; if you’ve never been before it may not seem obvious that you need to drive back around to get the interior vacuumed (saw one reviewer complain that they don’t vacuum– they do, but they can’t do it if you don’t drive back around to where the vacs are) and detailed.
As I’ve gotten older, I find I have less time for things like washing and detailing cars– so I bring my cars here. If they don’t do a great job the first time, they’ll actually let you go through again. Most places would just say oh well, sorry, maybe next time but these guys believe in and practice good customer service. I don’t make use of the wash plans they have, although I should– for the money you just can’t beat the deals! If you visit them just twice, the monthly plan would’ve already paid for itself and you could go every day if you were so inclined. How can you beat that? Yea, they had a small price increase of $ 4 a month but seriously– for $ 29 you could have your car washed EVERY DAY. There’s nowhere else you can do it that cheaply, not even at home once you factor in things like soap, water, towels (and laundering them) detailing and not to mention, the most precious commodity– TIME. Mine doesn’t come cheap and is better spent in other pursuits than soaping down/​detailing and waxing my rides– so I pay these guys to do it.

I’m a guy who takes care of his car.
Do you like relatively painless car wash experiences? WIth a nice looking car at the end? Have you already tried countless car washes only to encounter disappointment? Go here.
I feel obliged to write this review based on negative reviews dragging this place down, where Pirates Car Wash has always given me quality service and performance. I’m giving it five stars because this is honestly the best car wash I’ve ever visited. Most car washes either treat me or my car like garbage. Better off washing it myself, usually.
I really like PCW. This is the only car wash in Maryland that I’ve found (after searching and cross-​referencing multiple sites, visiting multiple underwhelming locations) that I really enjoy. I recommend going on weekdays if possible, preferably early in the day, to avoid the wait of multiple vehicles. That’s true for pretty much any car wash.
You start by paying (in a drive-​thru), going through a standard brushless car wash, and perhaps if you went for a lower level plan, you wait for a couple folks to dry your car and you’re done. You can drive around back for some self-​serve vacuuming if desired. But there’s also a lot of plans and flexibility in your options when you visit. Check out each option to see what’s best for you. I tend to get Combo A because it offers an awesome, complete package (all kinds of interior/​exterior cleaning) that really makes my car look and feel great. I haven’t had my car detailed yet, but it’s definitely on my to-​do list.
Go to PCW and then write about your experience on Unilocal.I haven’t had a bad one yet (3 separate visits)!

I had a Groupon deal. They did a good job on the detail. I’ve never had a detail before, so I was pleased. Some stains are still present, but the stains in my seats have been there for a while. It took right around 3 hours for an inside and outside detail. The only downside is that they do not have a place for you to wait. They suggest that you go to a nearby diner, but there is a shopping center across the street with a McDonald’s that has Wi-​Fi so I hung out there. Andrea, the person who checked me in called me when my car was ready. She was really professional and polite throughout my interaction with the company. Someone needs to promote her and give her a raise! They gave me a coupon for some money off of another detailing.

I purchased a Groupon deal for Pirates Car Wash this fall. I have never had my 9 year old car detailed and with my two kids the thing was honestly just a mess. I figured for $ 79 if I could get someone to clean the inside and outside it was not a waste of money. I had an expectation that the car would be clean but I had no idea that it would look just like it did when I drove it off of the lot 9 years ago. Everything was shiny and clean. The floors were free of the many stains from over the years. They found things in the car that had disappeared years before. In a sentence, they rock! I called all of my friends and family. That should tell you how impressed I was. In addition, they gave me a discount card to go back again. I will be back. I feel bad that I was in a rush and forgot to tip them but I will be going back tomorrow to remedy that. Good work guys and gals!

After neglecting my car for almost 2 yrs I made an appointment to have the interior and exterior detailed. First appointment was postponed due to weather. «Jay» contacted me the next day to set a new appointment. My car was finished just under 3 hours. The staff had me look my car over to ensure I was satisfied with the service. They removed all the tar, bugs and grime from the front of my car and the whole car has a great shine once again. I will definitely have my car detailed at Pirates Car Wash again.
I would have rated them 5-​stars if the scheduling process was better. You have to submit your detail appointment request online then wait for someone to contact you with confirmation or available appointment dates/​times. I was called within a few hours and my first appointment was set.
PROS:
Staff is really nice
Did a great job detailing my car
Asked if there were any areas I wanted them to focus on
CONS:
Process for scheduling detailing appointments can be improved
No waiting area

I patronized this location for the first time, as I happened to notice it while driving by.
Now, this car wash is slightly different from the many others I have been to, as you must drive your own car through the tunnel. So, taking into consideration, that I have never done this before I had no idea that I was supposed to place my car in neutral and release the brake, in order for the vehicle to move through the tunnel. Additionally, none of the employees bothered to explain this process to me.
Well, seeing as though, I did not not put my car in neutral or release the brake, the track bypassed my car. So, one of the employees began yelling at me, then proceeded to call me stupid. I couldn’t have been more bothered by this, as his response was more than inappropriate.
I would not recommend anyone patronize this location. The mgmt. team should reconsider training the employees to provide clear and concise instructions to patrons, in order to avoid damage to vehicles and/​or equipment.