ULTA Beauty

This review is just for the make up artist at salon!***
Don’t waste $ 40 — $ 50 dollars on your make up here. I booked a appointment for getting my make up done… It was a waste of time and a waste of money. Unless you wanna give free money go ahead. lol No really! The quality and professionalism was a BIG NO NO!!! I am not writing this review because I’m angry or anything. I’m a very fair and caring person but, if I can help you from wasting your money. hey! So the make up she put on me was all kinds. I honestly don’t even remember. She wouldn’t tell me what she was using… also I don’t think they sanitize their brushes. They seemed a lil dirty for me. Oh! And the quality of make up she did on me. My mom, my lil sister even myself can do a much MUCH better job. I came home and redid my make up. I spent $ 50 just for make up done. I did not get any product in return. Nothing. which is fine I knew that. But, Dang never thought I would pay to get a bad make up quality. I feel like I just gaved my money away. Lol lesson learned. I will not be coming here for that matter. I love Ulta still though… just not the salon! Mac does a much better job at make up. Yes MAC! Lol even though you feel rushed 100% of the time. I rather feel rushed and get good make up than what they do here.

Terrible customer service. Walked in and looked around for about 30 mins. Huge place with so much product. You think that a store like this would hire knowledgable staff. The lady who helped us at the register was rude. We used a gift card. There was 70 cents left on the gift card after our purchase. She informed me that she couldn’t cash out the gift card. But by law you have to under $ 9.99. I just left. Probably won’t come back here. Girls don’t know much about the product and obviously don’t know basic cashiering. And customer service skills.

Place was a dump! Nothing stalked, crap was thrown everywhere. Went here to purchase a couple IT brushes and some brow cosmetics. The IT brush display was horrible. Everything broken, unwrapped and completely disorganized. No thank you. I’ll make the drive to Sephora in Rancho. At this point who cares about the bonus points. I’d rather shop at a store that has clean and orderly displays and environment.

This review is for the benefit brow bar. Made appointment same day with Kristine. She seemed as if it was a hassel to have to work on my eyebrows. She didn’t explain anything and didn’t introduce herself. I felt so uncomfortable. She just started drawing on my face and began waxing… once the wax was over she started to fill in my eyebrows. I didnt even get to see what she did after the wax … When i got home i took off the makeup she put over them and my eyebrows are so so uneven. Looks like two different euebrows. I heard so many good things about them, dissapointed.

The store is clean and the staff is super friendly. The Clinique consultant, Elyse, was patient helping me test out different products. They have a great return policy.

Don’t bother. Had to exchange defective items. Would not honor the same promotion the defective items were purchased on. This manager I believe her name is Ana would rather let business walk out the door than make it convient for the customer to shop with Ulta Beauty. Amazon will appreciate the business Ulta!

I love this Ulta! High light to my Sunday’s. Madelyn is completely the best. She knows her stuff is not pushy at all. And always knows the sales and events going on. She know all my skin needs and tells me what’s best for me. The store is always clean and we’ll stocked. And the customer service is real! From the Lancome lady to the amazing girls at benefits. Even the salon is always treating us great. When my daughter got her 1^st haircut they were so freandly. I always tell my freinds about this Ulta.

Okay I accidentally checked into Ultra instead of Ulta but I was at this location earlier! Any who! I come to this location whenever I need new foundation or to reload on Urban Decay shadows, my fave is half baked. My skin changes w. The seasons. So today I was specifically looking for a Matte finish to hide my oily skin. I was having a hard time finding what I wanted. Then out of nowhere comes Elise (I hope that’s her name) and she went above and beyond just to help me! She matched me up perfectly and even showed me why certain shades wouldn’t work on me. She saved me a lot of money and a lot of time! Usually no one is on the floor because they are really busy. But today I got lucky! Elise was so sweet and professional the entire time! This store has tons to offer and even has a salon in the back. I haven’t had the pleasure of getting my hair done there. Maybe one day! Regardless I definitely prefer this location to others. I will always return!

SALON REVIEW– CRAZY STORY!
I was recently the maid of honor at my bff’s wedding. I wanted to spend the morning with her, so I allowed her stylist to do my hair (mistake, but we’ll get to that). After getting my hair done, I went over to Ulta right before they opened their doors in hopes they could fit me in for make up. I had a few hours so I didn’t think it’d be an problem.
I was greeted sweetly and told that I would be able to be seen right away.
Madeline set up and took me back. I’m not well versed in make up, so I’m the annoying type of client who has no idea what she wants, but Madeline was patient with me and offered great suggestions.
HERE’S WHERE THINGS GET CRAZY.
I knew my curls were falling. While getting make up done, I text the hair lady I just left and asked if I could come back when i was done at Ulta. Next thing I know she shows up there. Okay, fine, Assess in person if you don’t trust me. We’re talking and of course Madeline can’t do make up on me while my head is turned and my mouth is moving. So she steps away.
THEN the hair lady WENT CRAZY ON HER. She followed her to yell «Where are you going?! Get back here and work on her!» For some reason she felt like she had to advocate for me, but her actions were totally inappropriate, yelling at Madeline.
After insulting her, the hair lady goes to yell at the manager Franny.
Sweetly, Franny comes to check on me to make sure I was okay. I start crying because I’m already emotional with wedding jitters and felt like a jerk for bringing this chaos into their store.
Madeline & Franny took it upon themselves to calm me, encourage me, make me look fantastic (Franny even curled my falling hair!!!) I mean, ABOVE AND BEYOND excellent service when they could have just told me to leave with my crazy hair lady.
IF THAT WASN’T AMAZING ENOUGH, Madeline COMPS the service! She should have charged me double for pain & suffering. Instead, she sent me off with a $ 0 bill, a gift bag, and a hug.
THANK YOU MADELINE & FRANNY for turning a crazy situation into a happy ending.
I looked more beautiful than any other day in my life, my make up was on point & stayed great through all the ugly bridesmaid cries of the day.

I have been following Marie for my hair cut for many years. Marie, gave me the best hair superb and friendly customer service. Would highly recommend her.

Amazing staff, I come here regularly and the girls (and guys) are always so helpful and knowledgeable about most/​all the products. I always come here for the salon and other necessities. Franny is the best (hairstylist) she is the only person I trust with my hair. She is so sweet and the best there, in my opinion. If you ever have a skin or make up question I like asking Kate, she’s soo nice and really patient and definitely knows her stuff. Never had a negative experience. :)

Love everything! very clean and organized. Girls are very professional and caring.
3 full sized boutiques Clinique, Lancome and Benefit. also alllllll the goodies in between! :)

Looking for a stylist you can trust to listen to your needs and make you look your best, ask for Tara! She is a perfectionist and does a fantastic job with both cut and color. Gives great product advice too. She clearly loves what she does. I get so many compliments on my cut, and color.
Love that I can get what I need and get a great style at the same place.

Ulta Beauty is located in the same plaza as Kohl’s, across the street from Home Depot. There is plenty of parking.
I came by here last week with my husband looking for some make up. What brought me in is their current promotion that if you spend $ 19.50 on Ulta products, you can get a 15 piece set for free that is valued at $ 88 (promotion goes through Aug 29).
15 piece set includes:
Matte Lipstick in Basically Berry (0.134 oz.)
Blush/​Highlighter Duo in Sunkissed (0.088 oz.)
Salon Formula Nail Lacquer in Bittersweet (0.2 fl. oz.)
Legendary Lengths Lengthening Mascara (0.3 fl. oz.)
Glitter Eye Shadow Top Coat in Maintenance/​Gold Digger (0.081 oz.)
Eye Shadow Quad in Iceland, Moonbeam, Peacock and Sapphire (0.091 oz.)
Eye Shadow Quad in Innocence, Havana Nights, Buttercream and Blackout (0.091 oz.)
Eye Shadow Quad in Champagne, Aztec Gold, Verdigris and Molten (0.091 oz.)
Mineral Lip Gloss in Sheer Opal (0.169 fl. oz.)
Dual Ended Eye Liner in Black and Deep Brown (0.052 oz.)
Brow Tint in Light (0.176 oz.)
3 pc travel brush set
$ 5 off coupon for future ULTA brand cosmetic or Brush purchase of $ 15 or more
Anyways, when I came by last week an hour before they close, it was hard to find an employee on the floor to help me, as I was looking for a few specific things. Also since I have never been inside an Ulta Beauty before, I had a little trouble finding the Ulta brand products initially.
I had a question about one particular product and asked an employee at the register who was not ringing up customers. She was nice in giving me her true opinion of the product, which I greatly appreciated.
Then later, after I found some items that I wanted to purchase, another employee rang me up. She wasn’t really that friendly and seemed upset when I wanted to use a coupon ($ 3.50 off $ 10 purchase, check out
) for some reason. I was glad that the transaction was quick because I wanted to leave since that employee just made me feel uncomfortable. Hopefully this won’t happen again if or when I come back here in the future.

I had already did a review but I also have to mention the salon they are all awesome especially Franny, she’s the best. ULTA, I just love this place!!!

This is a review for the salon only!
I had Marie and she was great. She gave me 20% off for my first time at the salon (although I think there was a special promotion going on that was 20% off everything anyways haha). I have really thick hair and I went in for an a line bob. She did a great job texturizing my hair, my head feels so light now. My only complaint was she didn’t make the a line thick enough if that makes sense. The angle was not as dramatic as I would have liked it. But over all a good hair cut.
Also, she is a master designer so if you have a coupon or something, it may not apply to her. But even without a coupon, the price is very reasonable. Around $ 50 at regular price.

This is the closest Ulta to my house so I definitely come in here all the time for make up and various beauty product.
The workers are friendly and have helped me find something whenever I couldn’t. They’ve given me expert advice (like what curler to buy!) and it has always proven honest and accurate.
The hair cuts here have ranged from okay to amazing. The stylists are chatty and most people probably like that but I’m always exhausted after work I just want to sit & not think. Haha
I recently had my eyebrows waxed at the benefit brow bar and loved my experience! He lady mapped out my whole face so she could find the best brow shape for my face-​not just whatever she thought would look good. She walked me through the entire process, gave me tips for filling in my brows, and even put make up on me to cover the redness from the wax because I had to go to target afterwards. I’ll definitely be using the brow bar again and keep going to the salon.

I’ve been shopping at this location almost since they’ve opened and I just love the customer service here. The store manager Susie is great and so is the salon manager Frannie. She’s been doing my hair for some time now and I’m very satisfied, she’s a great colorist. The managers at this store really care about their store and their customers. They’re reps are professional and very attentive. Always asking if you need help and always with a smile.
Unlike the West Covina store those bitches are rude and unprofessional. They don’t give a crap whether you shop in their store or not. They need to learn from the Glendora store on how to treat customers. You wonder what kind of person interviewed the employees at that store. Glendora store is doing something right. Good job managers for always making us feel welcomed.

Update: Got bleachless highlights from Carlos Munoz over my natural hair color. We decided to add some blonde to the ends of my hair as well and it looks great! Also, found my go-​to Ulta girl for makeup advice and suggestions – Brenda. She is very helpful, sweet, & knows what she is talking about :)

CAUTION!!! They may be OVERCHARGING you!
This Ulta used to have a sign on the outside of its doors stating that it had been caught overcharging. I do not know why the sign has gone missing because they are still having issues getting it together.
I have been overcharged on three separate occasions now. ²⁄₃ I caught before I got home, so okay not that big a deal. Each time a difference of a dollar for some reason. The first time was on Essie nail polish.
When I realized at the counter this time that I was overcharged, I thought let me go home and take a look at my receipt from the other week because I purchased the same item but in a different shade. Sure enough I was overcharged. The sign says 12.99 and it rings up as 13.99.
The customer service leaves much to be desired. When I brought it up to her attention initially, no apology was offered for the misunderstanding and inconvenience. I even mentioned how that had happened to me before with nail polish. She didn’t say anything. She gave me what was owed and that was that.
When I got home to see I’d been overcharged, I decided I would just go back and return the whole stupid thing. I went back and got the same exact lady. I told her what happened and she had nothing to say about it. She just processed my return and that was it. I’m sure she doesn’t care at all that I’m annoyed, but she could at least say a fake «sorry about that.» I don’t understand what’s so hard about changing a tiny paper sign. I see online that the foundation is actually 13.99, so they need to figure it out.
Very displeased with the customer service and lack of professionalism.