SERVPRO of Glendora/San Dimas

The work done by this company was fine, but they left a bad taste in my mouth. If you are in a stressful situation (like displaced into a hotel like we were and trying to get paperwork done at a hotel front desk), be SURE to carefully compare Servpro’s estimate with the estimate from your insurance company. The amount they quoted me was essentially the same as the amount quoted by my insurance company, however my insurance company’s quote included $ 675 for asbestos testing and Servpro’s quote left this out (sticking me with the bill). Essentially, Servpro told me too bad I signed the quote. Farmer’s Insurance, on the other hand, were absolute champs and sent me more money to pay for the testing. So … get Farmers Homeowner’s Insurance and then read very carefully every line item in the paperwork from Servpro.

Joe MaCann is a total miracle worker! We had a total disaster and his team responded with total confidence… and were so CLEAN and ORGANIZED!!! We had MOLD we had WATER damage it was overwhelming! jOE personally came everyday, organized the air sampling to ensure our safety put up barriers with zippers so we could function!!! These folks are the BEST of The BEST! They handle the insurance stuff and just simply do a professional job do NOT go with any other agency they specialize in this and know the ropes and are so CUSTOMER focused we had a kitchen put back together a wood floor destroyed and Italian tile put in full up paint needed all went like a smooth operation I could not ask for a better job!!! Fantastic folks and HONEST! USE JOE McCann he is a total professional and works for you!!! SERVPRO of GLENDORA JOE McCann u will not be sorry best choice I ever made under extreme circumstances !!!

In 2014, my house in Carlsbad (northern San Diego) sustained smoke damage from the Poinsettia wildfire, one of several wildfires that broke out in a matter of days in May. I was one of the first to spot the huge plumes of smoke and called 911, I closed up my house tight, closing all windows and doors, and evacuated hours before mandatory evacuation was required. Despite all of these efforts, my home had an intense smoke smell and soot-​heavy walls and more upon my return. In fact I had to stay at a hotel for several nights.
Because so many San Diego homes needed smoke damage remediation, the local Servpro companies were booked. My insurance company, who had originally contacted a local Servpro, coordinated with them and Joe McCann and the Glendale Servpro crew were assigned to my house. What a blessing that was for me!
Joe is truly a kind, compassionate, communicative and trustworthy person. It was traumatic not knowing if I would have a home to return to, given that my neighborhood was on the TV news because the fire and smoke were so close. On top of that, a tall tree was on fire in the backyard behind my house as I grabbed my few items and ran out of the house. Joe’s kindness, as well as his crew’s professional and courteous attitude, was calming to me.
While smelling smoke isn’t healthy for anyone, I have been going through medical treatment for over 10 years for advanced-​stage, chronic neurological diseases. I am very sensitive to chemicals and fragrances, and my immune system is already overtaxed. I discussed all of this with Joe as well as with my initial contact at a San Diego Servpro. Joe took my health situation very seriously. He met with his team before working each day, he discussed with me which cleaners they were planning to use so I could give my OK that they were natural enough for my needs. One time, I was sitting in my home office and coughed because of the residual smoke. Joe came running in, very concerned that I was reacting to the cleaning liquid they were using to wipe down the soot on the walls. I was not reacting to the cleaner but I was so grateful for his concern.
Joe even cheerfully allowed me to keep the large, professional HEPA cleaners/​fans running an extra day in my house because I still felt there was a mild smoke smell. He was flexible to do what was needed to meet my needs and comfort level about what I saw or smelled within the house, rather than force a standard protocol on the remediation of my home. In fact, his team came back a couple of times to do a little extra spot treatment at my request. And throughout all this, he had to document everything for the insurance company, requiring him to photograph every step and even draw diagrams of my home, all while coordinating the team and supervising every phase of work. He was always reachable by phone if I ever had a question and he wasn’t on-​site at that moment.
I have several friends who have used various Servpro businesses in various parts of San Diego or Los Angeles due to mold, floods, etc. I have heard good and not-​so-​good. I truly believe that the thorough, professional, compassionate and respectful attitude of the Glendora/​San Dimas team is due to the high standards and quality of character that Joe sets for his company. It was not easy, emotionally, to have teams of people I didn’t know go through every inch of my house, especially after such a traumatic experience. Had it been any other team, I might not have felt so comfortable. But Joe and his team put me completely at ease and they treated me and my home with total professionalism. I hope I never have to go through this again, but my first call (after calling my insurance company) would be to Joe McCann in a heartbeat.

After coming home from vacation to a small pool of water sitting around where our Hot Water Heater is located and reading some reviews on Unilocal!,we decided to contact the Servpro of Glendora/​San Dimas to come out and help us with our problem.
Joe or should I say «SERVPRO JOE» and his crew were incredibly knowledgeable on the subject of water damage. In less than 1 week, they were able to get our home back to looking better than before the leak had occurred.

We had water damage in our house from a leaking a/​c unit! Contacted Joe and his Servpro team and they where out promptly with all the necessary equipment needed! Joe’s team checked up on us and our house constantly during this whole process making us feel at ease. After a few days with the dryers and other equipment the house was back to normal!

I have nothing but great things to say about Joe McCann and his entire team at Servpro Glendora/​San Dimas.
Last month, we had an emergency situation and found Servpro through Google. Our situation was handled professionally and as quickly as possible. We know that they are a big crew, but throughout the entire process, we felt like our situation was their top priority.
I would happily recommend Joe and his Servpro team to anyone.

Joe McCann, owner of this ServPro, recommended to my contractor, Keith Goff, that the linoleum in bathroom remodel might have asbestos because of the age of the house. The test came back positive. Joe outlined the removal procedure. The crew was efficient, contained the dust and contamination, figured out a way to remove the lead and asbestos in the safest and shortest route. Everything was very clean. Subsequently I had to contact Joe about some documents and he knew what I was asking and the documents arrived quickly. He is a true professional and has built a reputable and honest company. It was a pleasure working with Joe. Thank you.

Want to thank Amir and joe from serv pro and their staff for the great work and help they did for my parents a few months back. we had a water pipe bust and they worked with our insurance and handled everything proffesionally and efficiently. Thx again guys.

This ServPro also serves the San Gabriel Valley. I’m in Eagle Rock.
Joe McCann, owner of this office of ServPro, helped me greatly with an emergency situation– a sewer leak caused by a broken pipe under the house.
After speaking with three other water restoration professionals, and not being comfortable with them, I was referred to Joe by my insurance agent. His prices were as reasonable as the lowest I had I had gotten from others, but he was much more professional and straightforward and didn’t oversell – just took care of the problem at hand.
His business specializes in fire and water cleanup and restoration. Sewer cleanup is one of his services and when you are facing this type of stressful home emergency, you want someone you can trust like Joe. I know that sounds corny, but it’s true. I hope none of you run into this problem on your property, but if you do, I highly recommend that you get an estimate from Joe and see what you think.