Glendora Dental Center

Five stars all the way!
From the front desk to the back office and sitting in the chair was a five star treatment! Not once did the staff make me feel uncomfortable about being a big baby that I am lol! I been a little worried about seeing the dentist again but not any more. I finally found my home with Glendora Dental Center! Thank you!!!

Great family dentist/​ortho both my boys have been coming here since they were little. They had their braces here with Dr Dan, both continue to be seen here. The service here is incredible they treat my boys like family. Doctor has really instilled good dental hygiene on them. You would be disappointed.

Office manager Shauna your comment does not describe your behavior at all today You were very loud & irate as you say in your comment You brought me back with my daughter! When I asked you to stop with all your comments you looked at me & said «you don’t have to be here» you were argumentative & snaughty as soon as we declined & explained our circumstances as to why Even if I had been in the wrong you were at your place of work & should have kept your composure Don’t ever put your hands on another individual

Yesterday 12÷23÷15 was the last straw with this place. I have been going here for around 14 years, and will be finding a new provider ASAP. Their front receptionists have major attitude problems, but I’m sure they learn from the best; their office manager Shauna is terrible.
After multiple times refusing a treatment, one of their front workers (do not know her name) said they would refuse me services for not having it. I believe this should be the consumers right to decline. I was educated multiple times of what could happen if not given treatment and still, I was willing to refuse because I am a working student, that does not have an extra $ 100 to spend every 3 months, nor the time because I live out of state. Still, I paid this fee twice in order to be seen by someone. Finally, yesterday I was offered a paper that stated I was going to decline their recommended treatment by their office manager Shauna. During the meeting before my normal cleaning, she invited my mother and I into her office where she began making rude comments about my refusal. She wants you to believe they care about their patients, but they do not. After exchanged feelings about the situation, she told my mother she didn’t have to be present after inviting her in, because she mentioned that she was coming off as rude. She then began yelling walking out of her office and began to tell me they will just «polish my dirt», «lose teeth, I don’t care» and making racial remarks (I’m guessing because we are Mexican). She was yelling at me repeatedly to sit in the chair for my cleaning and made me very uncomfortable so I refused the cleaning. My mother has her words on video as well as her escorting us out, putting her hands on my mother, and asking for the cops to be called. Totally unnecessary event. Even if she did become frustrated it is her job, as a professional, to keep calm but she seems to like to be argumentative. When asked who is in charge, she yelled out «me, there is no one above me!» I think she’s forgetting it isn’t her practice. Very terrible customer service, Karma will see this place.

SCAM! LIES! DECEIT! Also nice when you get a passive aggressive message from one of the employees there, criticizing your review. Shauna. Who has a reputation of being aggressive and hostile.
Professionalism at its finest.
I can’t help that I was not only mistreated at your office but another as well. I also left them a similar review.
I advise people again, to do your own research. Just google «deep cleaning scam» and make your own judgment.
Call your insurance company and double check their quoted prices.
Do your due diligence and don’t take my word for it.
In addition, it’s a little obvious when you have 30+ reviews that aren’t recommended, that are 4+ stars, and they are all within 2 months of each other. The «fake reviewers» only have one review… Yours. Almost like you made up some Unilocal profiles and reviewed only yourself, in an attempt to boost your Unilocal rating. You probably figured out Unilocal has an algorithm to detect fraudulent reviews. Two thumbs up.

Awesome dentist office!
After not going to the dentist for a few years l, these guys are taking real good care of me. They do a really good job of scheduling my appointments at MY convenience, which is tough with my schedule. Whenever I e had an unexpected problem I call and they’ve taken quick care of me every time. Everyone in the office is a lot of fun, and they’re very professional at the same time. I’m really glad I found this office!

Dr. Dan was great Orthopedic, I’m very happy with how my new and straight teeth look and feel.
Every one in the staff is friendly and very nice I got to know them and they got to now me, it was always a pleasure coming in.
I truly recommend anyone thinking of having braces to go and try then out.

What a wonderful group of people. They treat every patient like their own family. Shauna the office manager is so sweet and made my husband comfortable as he is terrified of the dentist. She even held my hand when I got a root canal.
Patty and Marizen and Dr Raad and Dr Gina– all so wonderful! I am not even listing al the wonderful staff there.
I highly recommend this dental group/​office. They will take good care of you!
Z

I want to give this place a GREAT review because:
— My dad, mom, brother and I have been going to Glendora Dental Center for over 10 years – that is way before they changed locations and we have been completely satisfied with it.
— The last dental office I used (a Newport Beach dental office while I went to college) was absolutely terrible.
Glendora Dental Center is a complete 180 from the last place. Staff members are very professional, courteous and make you feel comfortable. The office is clean, has nice décor, offer water bottles while you wait, etc. *More importantly, they made sure that I completely understood the work they were doing, as well as payments/​insurance and such.*
I just got a filling and the mold for an inlay and everything went smoothly. In the process they found that the two fillings done from the last place was so bad, so now Glendora Dental Center is in the process of fixing that up.
I am in the middle of changing insurances and they are being very accommodating for that making sure I do not pay extra for whatever reason during the switch.
I hope they continue to provide great dental services!

This office is great I have two daughters that have braces on now. The office is very clean friendly and are always happy to see there patients. They are actually willing to work with you on your financial situation, they have a great payment plan for everyone. Don’t hesitate and give them a chance. Happy customer

My experience with the Glendora Dental Center has by far been the best experience with a dentist I’ve had. I’m usually not a fan of going to the dentist but the staff there makes the experience easy and enjoyable.
I have been a patient for over 2 years now. All of the doctors are great at what they do and the whole staff has been extremely nice and accommodating since my first visit. My cleanings have been great, teeth are stain free and smooth as ever! Even the cavity treatment was a breeze. I’m currently an invisalign patient and I couldn’t be happier with my results!
I appreciate the great dental experience and I highly recommend this office!

My daughter just got her braces off!!! Her teeth look awesome! They have been super helpful and most importantly my daughter loves coming here every month! Dr. Dan is wonderful and so is his office staff!

This is a LONG review but there were so many red flags for this business and I would hate for others to fall into their trap! PLEASE READ and stay as far away as possible from Glendora Dental Center!
I was immensely disappointed in this business and will not be returning. I was told by my insurance as well as our current dentist that I needed a referral from this office due to a change of insurance. When I called to schedule my son’s appointment I was told to call back the following day because their office was «too busy» with paperwork. This was a red flag as I’m a new customer and you would think this office would want new business and treat their customers respectfully.
I then called back the next day and informed them that I needed a referral. I was told by their office that referrals are not done to a pediatric dentist for kids over 7 years old. I talked to my current dentist as well as my insurance who both said that is absolutely incorrect. I then called this office back to let them know and their reply was simply «oh, ok», no apology or explanation of why they did not offer the correct information. Another red flag to me and I felt like I was being lied to from the start.
Despite my reservations I made an appointment for 2 of my children a week apart. My oldest son’s appointment was first and upon our arrival we were greeted warmly and I felt I had maybe judged this office too quickly. I filled out the new client paperwork and was instructed that because my son was a minor I needed to provide my driver’s license and would need to go back with him during the appointment. I agreed and felt this was a great protocol (aside from needing my DL as no dentist office has ever requested this and I felt it was very odd).
I felt more at ease until the hygienist called my son into the back. She told me they would take X-​rays and then call me back shortly if they noticed anything to be noted (Um, ok?). I figured they would call me back after his X-​rays since I had two other children with me. After about 15 minutes of waiting anxiously I was called back where my son was in the exam chair with dental equipment in his mouth! It was then very clear to me that they had performed a cleaning on him without my prior knowledge or consent and without me being present! I questioned if this was standard procedure for a simple referral. The hygienist was confused and asked if I was there for a referral, to which I replied yes and had told the receptionist this at the time of scheduling my appointment. The hygienist then told me «yes it was standard procedure to ensure there were no cavities before sending out the referral». She then told me the Doctor would be in to check out my son. The Doctor quickly arrived, did a very fast check of my son’s teeth, looked at the x-​rays and said «He looks fine» then walked away. No introduction, no hello to me or explanation of anything. At this point I am just stunned by the extremely poor customer service and lack of communication. I was then told to sign an electronic pad to state that my son had a cleaning and X-​rays at the visit. I was never given any paperwork to review before signing but got the impression that I was wasting their time and needed to hurry (stupid on my part yes for signing something without being given a copy of the form.. learn from my mistakes!!) but in all honesty I was still in a state of shock at what had been happening this entire visit.
The hygienist then proceeds to tell me I will receive a card when it’s time for his next appointment in 6 months. I again asked her about the referral and told her I do not plan on coming back as we already had a dentist and just came for the referral. She became very irritated and asked «Why would you need a referral? We just did his cleaning and there are no cavities??» To which I reiterated that my sole reason for coming here was for the referral due to a change in insurance. She again questions me «I don’t understand why you need a referral, we did the work here, he is fine!, Do you need the referral for his Orthodontic work, is that why?» To which I replied, No, we paid for that out of pocket, we need the referral for his general dentist work to continue seeing the doctor we’ve been seeing for years. She then told me to follow her to another desk which I’m guessing was the billing portion of the office. She mumbled something to the lady and told me to tell her what I needed, before she walked away obviously irritated. The gal at the billing section asked me the same questions with the same attitude. She then told me I would need to call back with the current dentists phone number and address and to have a good day. I proceed to get my phone and told her I will give it to her now. She then quickly looks online and finds it herself. It’s been 2 days and our dentist still has not received even a phone call from this business requesting what they need for a referral!

This place is unprofessional and will double charge you and your insurance. They will lie and tell you that your insurance doesn’t cover something when they actually do. We asked them to cancel a charge about a month ago they told us they did, but it’s still showing on the billing statement. Please don’t go to this dental center!!!

I went here the first time with my fiancé and the front desk said that my HMO ins hadn’t switched us. I called Delta and they said we can do it right now and fax but the Dentist office said no I had to be on next months roster. I explained we drove over an hour but they didn’t care. So next month we came back and I was on the roster and he was not. This front office lady was much nicer and let us call ins and fax approval.
The staff is really nice but the pricing was much higher than other quotes. We came there as a second opinion on pricing. The same work at Hermosa Smiles quoted my fiancé cost $ 6500 more at Glendora– not kidding. My work cost $ 200 more at Glendora for WAY less work! And they said they were checking my gums but the lady never showed up so — no thanks we need someone with better pricing.

Great place if you want to be charged at the same time your insurance is charged, want to be threatened, lied too and scammed then this is your place.
Incompetent staff they have it, a Dentist who lies on insurance paperwork they have it.
The will lose your paperwork, and change their accounting from day to day.
Say bye bye to your money, and your insurance premiums
*update* 5÷29÷15
IF you leave a bad review the Office manager at least thats what she calls herself today SHAUNA will harass you, she will harrass and threaten you nonstop, My parents have been harassed by this staff member nonstop. STAY FAR AWAY who knew a dentist worker could go stalker over this and break all TOS in the process.
As you can tell by the response this is how this company carries itself, the «office manager» first took it upon herself to message me from her personal Unilocal,then secondary through the business.
but you dont need just my review read the others that show the play with your hard earned money.
This same «officemanager» took it upon themself to go into my parents medical file get their cell phone number and send a mile long harrasing TEXT message.

This was my first visit to this dental center since my insurance was changed. My first impression of the place was that it looked really nice and was kept clean. After I got called back my thoughts about the place changed. I was told I would be seen within a couple minutes. After sitting in the room for almost 35 minutes, a dental assistant came in to assure me that the doctor would only be a couple more minutes. In the meantime, all I hear is laughter and people joking in the back room. 15 more minutes went by, the dentist came in. He didn’t make eye contact with me, told me what I needed, and then left the room. I was completely shocked. He didn’t give me time to ask questions, and I felt very uncomfortable with the lack of communication. After he had left, a dental assistant came in to go over my exam. I mentioned that I didn’t get my cleaning and she snapped back at me saying I wasn’t scheduled for one. I originally made an appointment for a cleaning and exam and I didn’t even get my cleaning. They said that I needed to make a separate appointment. Their appointments for consultations for the orthodontist is very limited, and they expected me to drop my schedule to fit into their schedule. I left very disappointed and shocked with the lack of professionalism. I will not be returning back to this place.

So I have new dental insurance and Glendora Dental Center was the closest provider to me. So I called this past Friday to schedule an appointment. I was told that I needed to call back on Monday to see if my «approval» had come through. Monday morning I called and talked to «monique» she said something about the February Roster wasn’t available (today is February 2) but would be available online later today. (they needed to verify my eligibility before scheduling an appt) Monique told me to call after 5:30. She took my name, number, insurance, ID. I called at 5:30 and another woman answered. She told me that the February Roster wasn’t there. I told her that Monique said that it would be available this afternoon. She put me on hold to check on that. I’m still on hold and it’s now been 30 minutes. While on hold, I decided to do a Unilocal check on this place. I’M GLAD I DID! I’m gonna hang up and look for another provider — -
If the front office is incompetent, then I can just imagine what the rest of the office is like! sheesh

I hate this place!!! I really tried to like them and give them the benefit of the doubt but no!!! They messed up my son and my referrals. The referral coordinator is incompetent and needs to pay better attention. I would never recommend this place to anyone.

First appointment got next when I called. Easy parking right in front. Office was neat and very nice, staff all very friendly, smiling and kind to my 13 year old daughter who was the patient. I was also able to get her ortho consult right away. After first visit I wish I would have switched to Glendora Dental sooner. I’m looking forward to getting an appointment for myself next.