Williams-Sonoma

This is nothing against the store but to their customer service. They suck. Tomorrow will be my third time calling bc they keep sending my merchant card to the wrong address. Morons

Love this place it’s look like heaven for amateur cook … Amazing products and amazing staff always ask for Mariam she is amazing sales associates.
So sad they closed in this location but I will visit them in new location @ Pasadena
Miss you guys

Love this place. I was searching for a particular egg poacher. Customer service and information from Keith was great. Not only was he knowledgable — he was courteous and helpful. I’m a big fan of Williams Sonoma — especially this location and it’s staff.

I am completely obsessed with this William Sonoma. I went through a baking faze and I loved coming in here and buying all the fun baking essentials. The staff here is incredibly nice and always eager to help. The store is super clean and organized and it’s easy to find anything and everything you are looking for.

They were out of the milk frothing machine I was looking for. Actually, they had one on display, but wouldn’t sell it to me. Ended up buying a different model, since I needed it for a gift that day.

Matt B. and I got married in September, and we registered for gifts at Williams-​Sonoma. We made two visits to this location in Glendale, the first to register, the second to make returns. I don’t tend to Unilocal mall stores too often (I have to draw the line somewhere, you guys), but the service at this Williams-​Sonoma was just exceptional.
Real quick — very pretty store, huge selection of things you will want for your house, some of which you’ve never thought to want before. You’ve seen a Williams-​Sonoma before, right? I don’t need to waste more time describing it?
Anyway, our first visit, we were helped by Jamal, who set us up with a little device that let us scan items directly into our registry. That was a convenient way to shop, and Jamal was really helpful. We didn’t really know what to register for, and Jamal took a lot of time helping us out. He not only hand selected our panini maker (the most reasonable option, incidentally), but he fired up the display unit to make us tiny ham and cheese paninis with delicious house bread and butter pickles. I realize that samples are part of the normal business, but he did go out of his way for us several times during our visit.
Our friends and family bought up our registry, and all of the packages came to our house without any delivery problems. There were some duplicates — I guess the registry only updates once a day. We went back to return these, since no one needs three (or even one?) immersion blenders.
Several of our gifts came with $ 10 coupons, which carried a number of restrictions. We could only use one per transaction, and items had to be at least $ 1 above coupon value. We wanted to use all the coupons if possible and Melissa helped us do just that. We showed her what we had and she said she’d go ahead and check us out in multiple transactions and take the excess out of a $ 100 gift card we’d also received. We ran around picking up all the little things we might want for our house — muddler, garlic press, bagel slicer, etc., along with a few items like butternut squash purée and fig apricot chutney. One item was only $ 10.95 and she offered to donate $.05 to help kids with cancer to make up the difference. (We donated $ 5 because we are not made of stone.) We got one item per coupon, a whopping thirteen in all, and Melissa spent half an hour of her day checking us out (while Jamal, who recognized us, by the way, dealt with everyone else like a champ). It was probably obnoxious of us to do this, and we would have hesitated if she hadn’t volunteered and seemed so utterly happy to help.
We weren’t able to get store credit for our returns right away, but we got gift cards for the full amount in the mail. We’re planning to buy knives online but maybe we’ll go back to the Glendale Galleria Williams-​Sonoma, just to say hi.
Appendix:
This has nothing to do with anything, but on our second visit, we overheard a man telling his fiancé, «I wish I were a woman so I could spend all day cooking.» They were building their registry, but I hope she escapes before people buy them gifts.

Jimmy the storage manager is very assertive! I heard him tell the associate to move on to another customer if I didn’t seem interested in anything. Really??? How did you know I wasn’t going to buy anything? He clearly lacks customer service.

As I have been shopping around for new Cutlery, I noticed that the Williams-​Sonoma webpage had the new Sai line of Global Cutlery. I thought I’d stop in to check them out.
When I walked in, it took the Sales Associates 10 minutes to come check on me, finally greet me, and see if I needed anything. I requested from an Associate who was half way across the store to take a look at these new knives. She said «Ok!», then disappeared.
As another 5 minutes went by, another Associate asked me again from half way across the room (her choice, not mine) if I needed help. The woman immediately got on her walkie talkie to once again delegate to another person I needed help.
Look, if you are asking me if I need help, you had better take the initiative and be willing to help me yourself, without deploying another person who has no clue.
As I was finally approached by an Associate –the original one I requested help from– she took the cover off the Global Sai line. I took a closer look. What?! No 8″ Chef Knife? Then she tries to convince me a Nakiri is a Chef’s Knife!
Duh! These people apparently aren’t properly trained in any capacity, let alone by the Manager! And where are the vegetables you’re supposed to let me use to demo the Cutlery?
The initial Sales Associate disappears yet AGAIN! Just like Mr. Deeds Butler, another Sales Associate appears out of nowhere. I ask her if I can speak to their Cutlery Expert. She tells me that they don’ have one, and the individual I asked for she told me «no longer worked for the company».
Hmmm? Well, it’s their loss.
When I asked where the vegetables/​potatoes were, she told me «We can’t demo these knives». What? If the Cutlery is out for the potential buyer to see, you had better demonstrate them for me. I can’t cut through thin air. Then she tells me she’s the Manager. What? That IS NOT demonstrating any high mark of Customer Service.
Then she gave me the «Hard Sell». «Well, I can sell you the knife, and if you don’t like it, I can return it.» Sorry, I don’t buy things blindly nor am I an impulse buyer!
The sad thing is this is my SIXTH time attempting to potentially purchase Cutlery from Williams-​Sonoma in Glendale. Sorry guys, I’m going down to either Little Tokyo or your competitor to purchase Cutlery from now on.
Zero marks for politeness. I’m only giving one star because I had to, and I feel I need to share this.

So I’ve gone in with both of my daughter’s to buy knives and cookbooks and other nice gifts at this store and i really do love a lot of the blenders, cookware, toasters, good section of Japanese Knives, lots of things you need for the kitchen when your going to bake or cook it’s really all there, not much you won’t find. Lots of high end things and it could get very pricey that is for sure, good thing both of my daughters get great discounts at restaurant wholesale places now that they have worked as Chefs it makes a huge difference rather then paying retail. But some of the items in here are really beautifully made and they are located on the lower level of the Glendale Galleria near Macy’s and again like all the malls the parking is free so this is a great store that many people have their wedding registered at also.

Sure would be nice if they actually had the products they display in the store available in the store to purchase. The reason I go to a store is to buy it now, I can order items online from home.

My experience was better until the sales associate decided to have me apply for a credit card by calling it Sonoma-​Williams rewards, implying it was a free service to its customers. It wasn’t until I was halfway through the application I realized what it was. Shame on you, lady. I know times are hard and what-​not and you probably have a quota to meet to get people to open credit cards or at least apply for them, but get real. If you want people to apply for the credit card, be CRYSTAL CLEAR on what it is they are applying for and not use some bullshit ‘Rewards’ program, when you damn well know it isn’t.
The same bullshit sales associate tried to get me to buy a Cobalt Blue Kitchen-​Aid mixer when I told her I wanted purple. She tried to say, ‘Well, Cobalt Blue is close to purple.’ No, bitch, it isn’t. Blue is blue. Purple is purple. Cobalt Blue is a really dark and rich blue. Boysenberry, the choice she should’ve offered but didn’t, is more purple.
The store is five-​stars. The goodies inside the store are five-​stars. The help is easily 1-​star.

We strolled in here to return an overpriced item… Only to exchange it for a (slightly less) overpriced Le Creuset Dutch oven.
This place is every budding chef’s dream… and her financier’s worst nightmare (me!). Sure, I’ll spend $ 150 on a free range pan made from conflict-​free, virgin snowflakes, because I know it will help us create more inspired dishes than what they serve at WD-​50. In fact, I will name my establishment — WTF!
On the plus side, they had helpful staff, and amazing cookware — including a hand-​hammered copper pot… ok here I go again…

This is my go-​to place for little gifts, especially during the holidays. Customer service has always been excellent here. I’ve never had a problem. They’re not overbearing. They’ll actually allow you to browse without breathing down your neck with suggestions… And they will totally help you out or find out the answer when you have a question.
Christmas time gifts you have to buy include their popular hot chocolate. So very good they should have it year round but having it at Christmas time makes it that much more special. Buy the accompanying marshmallows. They’re massive… Maybe 2 – 3 at the most per cup is needed. Besides, you cant have hot chocolate without marshmallows. That’s the law. And Williams-​Sonoma makes a VERY good batch. The salted caramel version is also very good. I recommend that too.
I also like the brookster gift set. Brooksters are brownie cookies. It comes with the baking mix & the baking pan. Really good stuff. Makes for a great gift.
Also lots of other good things like pancake mixes, cookbooks, utensils, everything cuisinart & just about any color Kitchen –Aid imaginable.

I’ve recently started going to the Sunday cooking demonstrations, including today makes 6 that I’ve attended. There have been two instructors, Courtney and Patty. They are both really sweet, adorable, and completely well versed in cooking methods and full of cooking technical knowledge. I like the topics they had in September which had me coming with consistent attendance, albeit usually late. Both Courtney and Patty are extremely passionate about cooking but are great at answering my random cooking questions during their demos. They have great suggestions of how to manipulate the recipes and the ingredients. I have gone with some items to purchase in mind so the 10% discount is great to apply in addition to some of their honestly reviewed merchandise. Patty is a straight shooter and has a wonderful taste profile. Courtney admits she under seasons her food but offers salt at the end to make the tastings offered better. They are truly both great to watch and extremely easy to learn from as a cooking novice. I look forward to future classes.
The staff are always courtesy in the store, particularly the bilingual woman. Its really awesome to see the same level of customer service offered to Spanish speakers in the store as that is usually not the case.
The 4 out of 5 comes from the pricing being a bit high for the products. While they have great bases and stocks, coming down a couple of dollars would get a 5 from me.

I come here quite regularily and to this location as I live in Glendale. Unlike several other reviewers, I purposely am writing this review due to the amazing customer service I receive at this store! I’m greeted within minutes of walking into the store and find the staff unbelievably knowledgeable and very friendly. It is true that they don’t always have everything on the website in the store, but they are almost always willing to order in what they don’t have. One experience in particluar I was looking for an offset spatula to buy my wife for her birthday (by her request!) and I didn’t even know what it looked like. The saleslady took me there right away and showed them all to me (without making me feel like an idiot.) When I got to the register, they were all really nice and offered to gift wrap it for me for free and entertained my daughter (2 years old) while I was completing my transaction. I guess depending on the day and people you can always get various levels of service, however at this store, it’s been consistently a good experience. I just find their items over priced. That offset spatula was $ 30. I saw one at Macy’s for $ 15. Maybe not as good quality, but I don’t know if you really need a top-​of-​the-​line offset spatula to spread frosting on the cake. Oh well!

Such Bad customer service at Glendale galleria — I just went to this store yesterday on a Sunday morning thinking I’ll try it out. I even waited for the doors to open thinking I’ll be the first one to get first dibs.
I had such bad customer service from the manager nick and the sales girl who does the cooking at Glendale galleria on Sunday. I actually got eye rolls from the sales girl in front of her class. She grabbed some of the items I was planning on buying.
Here I am spending my hard earned money on a wedding gift and the sales girl who was busy cooking all of a sudden scurried over to where I was putting together a bunch of things for my wedding entertainment package and she grabbed all the tree card holders. I was looking at some of them to buy along with a bunch of other things. The sales girl grabbed all 10 holders and hurried back to the front to continue cooking. I thought how strange.
When i went to ask what happened to the items i was going to buy She made no apology and neither did nick the manager. She stopped cooking and rolled her eyes at me and said there for someone else and on hold now. I guess for a friend or something I don’t know but so rude! And wouldn’t even let me buy at least two of them.
Ok so when is it ok to treat customers like that? She was not professional in front of me her manager and even in front of her class and she never apologized once. I’m baffled by her bad behavior. And the manager just didn’t want to get involved. He acted busy so he didn’t have to do or say anything. I never expected this kind of unprofessional behavior from this kind of store. I won’t patronize Glendale Williams Sonoma ever again I’ll go elsewhere.

I’m only a huge fan when WS has great sales on their spices and holiday décor. I do love that the employees are very helpful and attentive, unlike another location I’ve been to. They never hesitate to check their stock incase there’s something you’d really like.
I did however go to check out this «cooking demonstration». And boy, I could have presented and cooked way better in my own kitchen. I wasn’t too impressed with the recipes, and the woman was so nervous that she burnt some of the food! I felt really bad — she did try really hard, and some people were asking the silliest of questions. I applaud her patience, and for that, I won’t be anymore negative.
So, when’s the next good sale?

People here are really nice and they help you find stuff. I had to take away a star because I feel like their inventory is always short. I guess that’s a good thing because that means they’re selling their products, but if they know that their products are going out fast then they should be ordering more. But other than that this store is great. Their products are definitely pricey even for stuff that shouldnt be pricey, but I guess people pay for the brand and quality of it.

So I actually came with list of items I found on the WS website… only to find out that this store carried NONE of the 5 items I wanted. WTF?
Ok fine… so I then asked a sales associate to check if they have any of the items. She said sure. Ok, 5 minutes go by…10 minutes goes by… I come back to her for status and she said, «oh, I forgot.»
Sigh…onto the next WS…

Assorted variety of high quality cookingware, staff real helpful