V Medspa

STAY AWAY If I could give negative stars I would. This place is so unprofessional. I got a group on and after weeks of trying to get an appointment I finally called group on and got my money back and made a complaint. Trying to make an appointment was impossible the girl never called me back after I left two voice mails, she would just text me… Super sketch right!!! The last text I received was at 10:56pm «Hi can u come Thursday Jan.29 at 6:40pm?» what place of business text messages at that time! Or text messages at all… STAY AWAY

I bought a Groupon for a treatment, and it has been the WORST experience in UNprofessionalism to date!
1^st appt. Yes, my error, I was about 20 minutes late, because I got lost and then parking was hard (it’s near a lot of auto dealerships)!
2^nd appt: I show up, the place is closed, and after I finally text the technician she responds with «Oh, I won’t be there for 2 hours» casually. (um hello, that would be 9pm!)
3^rd appt: was finally okay
4^th appt: technician cancelled the appointment
tried to make 2 more makeup appointments and heard nothing back. Quite frankly at this point it isn’t worth the drive to Glendale to be disappointed again, with excuses and cancellations. It’s the worst customer service I have ever experienced for something that SHOULD be so personal and friendly. I should have read the Unilocal reviews FIRST! Lesson learned.
…and you’d think since it was named V, that they would be EXTRA special to V herself!

NOTE: I would give NEGATIVE stars if possible.
not only are the treatments ineffective here, the staff is completely rude. «Janeid» from the billing department told me she does not know who the manager is of this tiny office when i called to complain, and refused to give me a name. «Nelly» has told me she would issue me a refund check for over two months yet I have not received the check or been able to pick it up in person. (fyi they canceled laser treatment but kept everyone’s money…). my next call is to better business bureau…

I’ve been going here for over a year now getting laser treatment on 3 areas. I CANNOT recommend this place! The nurses were always nice, but the receptionist was always a total b — -! Wow — never has anyone been consistently that rude to me on a regular basis during my phone calls & appointments.
I bought a groupon for my laser treatments at a great price and the reviews were decent enough at the time. But I was wrong! Not only did they stop my service for almost 3 months because their machine broke and they were waiting for a new one (in what world does it take that long for a new machine?! …I think they lost their license, esp. bc a whole new staff was their once I finally got an appointment that wasn’t cancelled last minute). Because of the break in service they offered me one free laser service for each area which was great! BUT then of course they conveniently forgot once I was done with the 6 sessions I paid for. Obviously I was annoyed but tried to explain the situation and after an extremely rude encounter with the receptionist they agreed to give me the 7^th session for free since I had been promised that months prior.
I am continuing to get laser treatment on those 3 areas, but have found another laser center which is SO much better. Do yourself a favor and go somewhere else… run far far away!

Paula is amazing !! I have done 2 sessions by her and seen great results !
She knows what she is doing and gets all the areas thoroughly !!!
Thank you

Do yourself a favor and never go to this place. I had purchased a groupon for this facility two months ago. I called to make an appointment and the earliest availability was month and a half later. The lady assured me that I will be getting a reminder phone call day before the appointment. When I didn’t get the call, I called them myself to make sure that Everything was still go. I was told that they no longer accepted groupons and that my appointment was now void. They claimed that there was an ownership change and that’s why my voucher was void. I’m pretty sure it didn’t change the day before my appointment. They didn’t even have the professional courtesy to call me and tell me in advance so that I may have made other arrangements. I will never give this place any business and would rather pay double the price elsewhere than deal with them.

This place is the WORSE. They’re constantly canceling appointments, they’re dishonest and not to mention the receptionist is rude and useless. I would not recommend my enemies here, truly horrible service

I love this place
They are super professional and generous
Ask for Pola. She will do the best and efficient job for you…

This place was okay. I was trying to decide between two and three stars, so I asked myself «Would I return or recommend this place to my friends?» and the answer was a resounding no.
Like many others I purchased a Groupon. I should say first off that I have had no problems with my actual treatments. No burns or other horror stories I’ve read on here. Just problems with them running their business in a very unprofessional manner.
When I went in for my first appointment the first thing I was surprised by was the run-​down look of the place. Now if you look at my other reviews on Unilocal,you know that run-​down is not necessarily a problem for me, but if you look at V Medspa’s website they tout themselves as a fancy, luxury spa. They did not even come close to that description. I have been to other med-​spas before and V Medspa is by far the sketchiest looking one I’ve ever stepped foot in. Despite this, the actual laser room did seem sanitary, so I decided it was fine and I wouldn’t judge on the appearance of the waiting room and hallways.
The next issue I had was with scheduling. They were constantly calling at the last minute to cancel, move or re-​schedule my appointment. We never seemed to have the same times written down as almost every time they called to confirm my appointment I’d have a different time in my calendar than they told me over the phone. If this happened once I would happily take the blame, but the frequency with which it occurred made me come to the conclusion that it was a problem on their end, not mine.
The other issue was the wait times. I’m a very punctual person and I arrived to every one of my appointments on time or 5 – 10 minutes early. I always had to wait at least 20 minutes, sometimes much longer. Other medspas do not have this problem.
As many other reviewers have stated, there was also the issue with the broken machine. I was called the day of my appointment to be told the machine was broken and they didn’t know when it would get fixed. It took 3 months. At the end of the day, I simply don’t believe them. I can not see how a business can lose a huge portion of it’s income for 3 solid months and not get it fixed faster. Clearly there was something else going on, and I can only guess it has to do with having been overwhelmed with all the Groupon customers.
Overall this place is just fine. You can go and get lasered and they do a good job with that. I felt the nurses and the administrative staff were all nice enough. I’m just particularly uppity about my time being wasted and have very little patience for businesses that work under the principal that their time is more valuable than yours.

Ok, I tried… I realllly tried with this place, even after the bad reviews. I like others bought the Groupon and actually went to 4 out of 6 treatments, but decided to wait until the end of my sessions to write a review. Well, I’m at the end, and am giving up before the treatments are done. I would rather go somewhere new and start over and pay full price (sans Groupon) than keep going here.
Yes their machine broke twice which meant months instead of weeks between treatments, but I am not going to give them strikes for that, I don’t think, like other Unilocalers, that this was a scam. You could tell they were really stressed out about it. I am not even going to fault them for their friendly but awkward front desk staff, who since the negative reviews have really been trying. (Of note: before my first treatment I was actually in the waiting room when one of the receptionists was talking to a woman whose legs were blistered and burned in a treatment; her review later appeared here. I can corroborate that the receptionist seemed utterly disinterested, and it really freaked me out. It was only then that I learned, upon asking, that they were using a broken machine; I left and came back later when it was fixed).
Ultimately, I kept going because Nurse Kate was nice enough, and despite the sketchiness of the place, the treatments seemed to be working, and hell, I had paid for the services. (That was before the months’ long gap in treatment, which unfortunately caused all my hair to grow back).
All that and I decided to keep going. Until my latest visit. Nurse Kate is gone, and some other woman is there who I don’t think had done laser before. She didnt really seem to know how to place the machine on my areas, and when I told her that whole areas had been skipped, she didn’t believe me, and wouldn’t do them. When I asked her questions she either pretended not to hear or wouldn’t answer them. And when i tried to probe into whether she had experience working in laser before, she was eerily vague. And needless to say, my hair grew back the next day in those areas I knew she had missed.
When I left there were about 5 super well dressed businessmen types meeting in the back room. And as strange as it may seem, I got this feeling that this wasn’t a real business. There is just too much of a weird, non-​professional, non-​medical vibe here.
Part of me feels like I should finish my last two treatments that I paid for, but in the end my health and safety is more important, and my gut says «Go.»

I have already had three laser hair treatments and the results are great! I went online looking for their number and read some of the terrible reviews and was moved to share my experience. I found V Medspa on Groupon, but the level I wanted to purchase was sold out. So I called and asked if they would honor the same prices. I was able to have laser treatments on the three areas for a great price! The technician was honest and told me my upper lip doesn’t have dark enough hair to get the results I wanted and could cause more hair growth. She was very professional and always made sure I was comfortable and happy with my results.
I have had one cancellation, but a prompt reschedule followed. I would recommend V Medspa to any of my friends. I am waiting for their varicose vein laser machine to be online for my next treatments!

What all the negative reviewers say is true. This place is a scam.
The machine is constantly broken. How are they open and functioning as a business if their machine is always broken?
You can tell the receptionists your name 100 times, and they will still get it wrong. Rude receptionists who will hang up on you as well.
They tell you that they will call you back when it’s time for your next treatment, but they won’t actually call you back. They’d rather just take the money you paid for the treatments and not actually give you any treatments.
It is also extremely difficult to even get an appointment. They act as if they are booked up and won’t give you any time slot, and when you finally get a time and arrive, you realize that there is no one there and they aren’t really as booked up as they seem.

CAUTION! The groupon is NOT worth it. This is why:
1. This «spa» is notorious for canceling appointments last minute and I’ve been waiting for 2 months for an appointment they refuse to give me. I feel like I’m begging them to let me give them my money.
2. The staff is so rude! They talk over you all the time even when canceling on you. I had to literally ask the receptionist Sophia to stop talking and listen. The staff is also very racist. Anyone who is not Armenian is not welcomed into the spa the same way and is basically ignored.
3. I’m counting my lucky stars I’m not one the other customers that have been victim to the burning and bleeding side effects from their faulty equipment. Especially when considering a Brazilian laser… You can’t trust this «spa» with such a fragile area.
I regret the day I bought this groupon.

I first learned about Velashape when I saw Kim Kardashian do the procedure on her show. She had cellulite, and after the tech rolled the Velashape machine over her body, her skin looked a lot smoother. I looked into Velashape, and the website made it sound as if it was also a good weight loss tool for people who had a few inches to lose that just never seemed to go away. I decided to give it a try so I purchased one treatment from the website, Lifebooker.
I arrived at V Medspa, which had an upscale doctor’s office feel to it. The receptionist had me fill out release forms that were specific to laser treatments, but I ended up filling out the forms anyway. Then the tech took me into a room, where she and I had a consultation. She asked me what my goal was, and I said to lose a few inches around my waist. She told me that I was not a candidate for the procedure because she didn’t recommend the machine to be used on a stomach (it was primarily for thighs and glutes) and she wasn’t comfortable doing the procedure unless someone would get good results. She told me that Velashape’s purpose is to smooth out cellulite, and from the smoothing, people lose inches. Otherwise, it is not a tool for weight loss.
She told me to contact Lifebooker and get a refund. I was promptly refunded by the website, and I was impressed that the tech was so honest with me. From my experience at V Medspa, I have a feeling that when it comes to cellulite-​removal, Velashape must really work.

Don’t even bother going here. I regret purchasing my groupon from here for laser hair removal. The secretary lady is so rude. She is only nice to people who is the same race as her. They’ve cancelled on me a couple times because their machine was broken.
Here’s another incident. My appoint was at 3:00 pm. Got there at 2:30 pm. This other girl walked in 20 minutes late and got in before me!!! How rude!
Can’t wait to use up all my laser and get out of there! They don’t even deserve 1 star.

(I made a Unilocal account specifically to write this review!)
I purchased a Groupon for laser hair removal at V Medspa about a month ago after reading the positive feedback on Unilocal.I made my appointment a few weeks ago– with no problems I may add– and had my appointment this afternoon.
I logged onto Unilocal to check the reviews before I left the house, and to my horror, I saw all of the negative feedback that had been posted since I had purchased the Groupon. I even thought about calling and canceling. The stories sounded brutal! But I went anyway, as I figured I should judge the place for myself.
The building isn’t hard to find… plus, it’s 2012, GPS in cars and on phones is very useful! The place had a few ladies in the waiting room when I walked in. I signed in at the front desk and filled out the medical history form. The receptionist was nice and cheerful. They ended up being about 30 minutes late calling me back, but once I was back there, the nurse/​technician was extremely nice and informative. Having seen the negative Unilocal reviews, I asked about the risks of blistering. She assured me that she was going to begin my treatments with a lower level of laser, and work up from there. She informed me that it’s unusual for blistering to occur, and as long as my skin wasn’t extremely sensitive and I followed all proper after-​care instructions, I should be fine.
Low and behold– the treatment was virtually painless, and it’s 6 hours later and the area isn’t even red. I’ll definitely be back to finish my 5 other treatments.
This place is no Beverly Hills medical spa, but hey– at the price of a Groupon, you get what you pay for! Plus, friendly staff always helps. Use your own judgement & do your research before making any decisions.

STAY AWAY FROM THIS SPA! DO NOT VISIT THIS SO CALLED SPA!
It locates in medical building, which you cannot tell it’s a SPA!
Purchased a deal for 6 laser hair removal treatments from Groupon.
1. Need to call to schedule an appointment and waited a month fot the 1^st session.
2. I Came an hour early before the appointment, and I still need to wait another
30mins for the treatment
3. Needed to pay extra $$ for numb cream, if you’re low tolerance for pain
4. I heard the nurse and the receptionists are talking about the laser machine isnt
working or some techical difficultt, but they did not inform the client.
5. Is the nurse licensed? she didnt even give me a pair of google until I asked her:
DO I ALSO NEED TO WEAR A GOOGLE OR JUST U ONLY?
After along wait and paid for the numb cream, applied the numb cream, I went in the laser room with the nurse. The nurse tried to do the laser treatment with the machine that isnt working proper (or NOT EVEN WORKING)! Finally she has to let me know this machine is not working TODAY (what is that mean not working today?!)
Too much hassles to go through! This is a very unprofessional SPA! Laser treament is a treatment that need to be handle carefully during the treatment and after the treatment! Definately this ISNT a place to go! I gonna call GROUPON and get my refund!

Before I went in for my first session today, I read the reviews on Unilocal and was having second thoughts due to the bad reviews that were left from Groupon customers. I have to say, these people were absolutely right about this place.
Today I redeemed my laser hair removal for full legs at V Med Spa. I am very dissatisfied with the service. My left upper leg started to hurt right after the session, and it wasn’t until that that I got home that my leg is bleeding. The entire upper part of my leg has lines of red scratches. And a bit bloody.
No matter how good this deal was, I do not intend on returning.

WARNING: V Medspa left blisters all over my legs are having laser hair removal.
I made an appointment at V Med Spa (after purchasing a groupon deal) to have 6 laser hair removal treatments. After waiting for about 30 minutes, Kate (who performed the laser hair removal treatment) came out and told the receptionist that the laser wasn’t working and that the patient was too skinny to have the treatment done.
When I walked in she asked me if I had ever had laser hair removal done before and I said yes (I knew what it felt like and what the post treatment area should look like). While she was doing the laser I expressed how much pain I was in. She continued and I could feel my skin burning. When I looked back down at my legs (about an hour later) I had red blistered scabs all over my legs. I called the office and let them know what happened and the receptionist said, «Oh no, it must have been because we were using an old laser.» I couldn’t believe what she told me. She then said that the nurse would call me immediately. I never received a call.
I cannot express how upset I am. I am scared for their future patients.
Turns out the deal was too good to be true.

OH MY GOSH! let me tell you what happened.
*me calling them*
rude lady: «yes can i help you»
me: «hi i just wanted to know the price of — –«
rude lady: «HOLD»
—5 minutes later — —
rude lady: «we are busy do you want to call back later»
me: «i just needed a single price but wow nevermind»
RUDE!!! horrible service!!! i wouldnt want these people doing ANY service on me!