U-Haul – Glendale

Made a reservation for a motorcycle trailer over the phone, the representative told me there was a trailer where I didn’t need any equipment and it was specific for a motorcycle. 30 minutes later I got a confirmation for the location/​date/​time I’d be picking it up. Showed up to this location 30 minutes early, was unpleasantly greeted by two employees who were smoking, not near the entrance but in an area where you had to pass them to go inside the store/​office. The cashier checked us out when they were going to put the trailer on, they pulled up the basic trailer with no wheel chock for the motorcycle. I thought this was a simple mistake because I saw the motorcycle trailer as soon as I’d pulled up. I walked over with the employee and told him that was the one reserved and he said that those trailers are in-​town only and I had made a reservation from la to San Francisco. I spoke to Tim the manager, he was condescending as he explained that the trailers were the same thing and that there were only 100 trailers with the wheel chock in the country. He gave me all kinds of great explanations… bottom line is I wanted the wheel chock. Whether he thinks I’m stupid and being overly safe in asking for one or not is not the issue. I requested the wheel chock and as a paying customer that’s what I expect to get, regardless of his opinion. He said he’s made long distance trips with his motorcycle on those trailers and it’s not an issue. That’s great for him but I’m sure if I have an issue, he’s not going to be the one to pay for my damages. Also, he mentioned those were the first generation trailers for motorcycles. I don’t know if that was supposed to make me feel better but I don’t think the seventies had a good safety record. Did they even wear seat belts back then? I don’t think it is 100% the fault of this specific store, it’s a lack of communication between the call center and individual stores. I don’t know because I don’t know how their system works, but regardless, to all my fellow riders out there, be weary when you rent a trailer. It wouldn’t hurt for uhaul corporate to take more responsibility for misunderstandings between the call center and their individual stores, for Tim to brush up on his customer service skills, and for employees to not smoke in areas where customers need to pass by. It’s not a huge deal, but seeing as how this is a sign of a bigger problem in uhaul’s system, I will not be using uhaul for my future moving needs, which there will be more of. This was my first time using uhaul and it will definitely be my last.

This place WAS the spot for all your moving rental needs till they got rid of their managers and staff with some grumpy employees. Selection is ok depending the day of the week. Make sure you check the tires of the trucks and trailers since I have had some problems with them being deflated.

Tim (the manager?) was great for a hitch install.
I called late, they didn’t have the hitch in stock but said he could get it. It was faster for me to pick up and I did at another location that couldn’t install till mid week.
Service was great.

I had use uhaul service couple of times this is the worst location that I have ever been.
They will always find a way to charge you extra.

Made a reservation to pick up a 10′ truck at 4pm and have it for 24 hours. We get to the location at 4 to pick up the truck and they tell us that we have to have the truck back by 8am the next morning because someone else had reserved it after us.
We wouldn’t be even getting the keys to our new place by then, which would make getting that truck pointless. They then told us that they had no other trucks available and did nothing to help remedy the situation (like calling another location or something). The guy working there was very rude and unhelpful.
Thanks for wasting my time and screwing me over with no moving truck.

My husband took our car in last Saturday to have a hitch installed. They took a chunk out of my bumper and left scratches, and I didn’t notice it until Sunday morning. (The car had not left our carport from the time of the hitch installation.) They are not returning phone calls. I would avoid this company — accidents happen but they were sneaky in not telling us about the damage, and in not wanting to deal with us. Shame on you U Haul.

BE Aware for this location Employees will not communicate the way they spouse to. I rent a truck from this location frequently beginning I was happy but last time I rent it I drop it off employee told me you can live and we will Emale you the Invoice. I got Emale they charge me 2 days which I wasn’t and I left empty Starbucks coffee cup in the cup holder for that they charge me $ 25 for cleaning fee. What a RIP Off.

phoned in late in the day and they had a car dolly waiting for me when i arrived at closing time. a little luck and a little kindness saved my day.

I used these guys for a moving project. U-​Haul is U-​Haul — I’m not really reviewing the company per se, because that’s the same everywhere.
I’m reviewing the people. These guys were great! Honest, direct, quick and they know their stuff. I’ve used other U-​Hauls where you get de-​motivated people who don’t really care, and that’s not this crew.
Very happy with the experience, thanks guys!

We came here to buy boxes and moving supplies – great service, had everything we needed, and the employees were all very helpful in making sure we got everything to our car efficiently.

I have been a customer of this U-​Haul location over half a dozen times over the last 13 or 14 months. I’ve rented a little trailer on two occasions, I’ve rented a cargo van three, maybe four times. I’ve rented a small box truck at least once. If I ever need to do a U-​Haul rental this is my go-​to location. The staff, service and management of this location has always been excellent. Trust me, I have used (uh, let’s change that to Tried to use) other U-​Haul locations and they just plain suck compared to this one in Glendale.
TIP: LA is a very large and growing city. End/​beginning of the month is moving time so reserve early and show up early if you are renting during this monthly window.

I recently rented a 24 foot truck I am giving 1 star for the great service and one star for the truck they rented me as promised.
My issue is with the Day Labor’s in the front of the location. They are very pushy asking questions like why don’t you want to hire me and one guy said I have my own truck so why are you getting a truck I can move your stuff.
They look like thugs and stair down the customers.
If you are looking for someone to help you move you can find very nice people at home depot down the street who will not rob you once you move.
UHAUL Needs to get the loiters of their property. It’s unprofessional.

Well, I was a little hesitant to rent from this Uhaul location based on so many negative reviews but mine was nothing but positive!
I needed to rent a cargo van for a move that would have been impossible with my compact car and reservations were super convenient online. On moving day, I was in and out with my van in less than 5 minutes and return was also as quick. Chris was great as he explained the rental policy and BAM! I was on the road in no time.
Yeah, a few guys were hanging around and asked if I needed help with my move (their eyes lit up as they saw my 5’2″ frame enter the lot and probably thought I was a sure thing for employment) but I politely declined and that was that… no hassles.
There were no «mystery» charges on my final bill and I would definitely rent from this location again. Thanks to Uhaul for making a stressful day a lot easier!

When you make a «reservation» it’s actually meaningless.
Example #1
These clowns sent me a confirmation email the day before, but they changed the pick-​up location. Their claim was that they couldnt do a one way trip from the destinations I chose in the reservation. The same reservation they let me book. So they moved it from LA to Glendale. I called into their «Traffic» department three times to try to get it fixed but they refused.
Example #2
I arrived at the Glendale location and they had cancelled my reservation. After digging a little the staff fessed-​up and told me that they had over booked for that day. Clearly, they started to randomly cancel reservations. They had zero trucks available and I was SOL. Nothing they would do about it.
Read the rest of the reviews about this place before considering giving them business.

This is one of the Ubox storage locations near LA.
Note: I’ve never been here, just dealt with by phone
So my Ubox was shipped down here as its the nearest to my apt. I left my cell at home that day and missed a few calls from Uhaul notifying me by Ubox has arrived. I tried calling back for 2 days with no good results. The first time it was picked up in 5 min, and then they put me on hold for 20 min until I hung up in frustration. The next 4 times I called over 15 hrs, I ended up in the national call center and left messages for this location to call me back. Frustrating …
Finally, I get a call back.
The only reason I bumped this up to 3 * was because Gabriel was super attentive and gave me his cell num to schedule and deal with by Ubox. If you plan to use a Ubox or get it delivered, ask for Gabriel, he’s the only one dealing with it.

My husband and I dropped off a trailer at this location back in mid July ’12. At the time, we also had a FUBAR U-​Haul truck that we had rented at a U-​Haul dealer out of New Mexico (that’s where the trailer came from too). While we were here at the Glendale location, though, we talked to the professional and responsive manager about how messed up our truck was our entire 1,200 mile trip. At that point we had already filed a complaint to U-​Haul about how the New Mexico dealer gave us a truck with a misaligned wheel due to a wreck that the previous driver had THE NIGHT BEFORE. We were told that it had all been checked and should be fine to drive. NOT SO! We explained all of this to the Glendale manager, Kenneth, and he offered advice about how we should proceed further because we still needed storage for all the junk in the U-​Haul truck. Kenneth’s advice was great. Although this Glendale U-​Haul didn’t have the storage that we needed at the time, so he also provided us on information of other dealers and their services in the remote area.
This place has a fairly decent set-​up as far as picking up and dropping off equipment (easier than a few other locations we visited in the L.A. area). They also offer moving supplies.
If we were to ever go through U-​Haul again, I would put this place at the top. Their service is great and these guys know what they’re talking about. If they can’t help you, they will find another location that can.
Review #26

Pro: may be close to you. (there are other places close by — save your money!!)
Cons:
— Loud, dirty, filled with degenerates swarming the place like flies.
— Customer service was looked down upon (I’d be P-O’d too if I worked there)
— When I went there were angry customers leaving (should be clue one.) The «employee» drove the truck to us going about 50 MPH in THEIR PARKING LOT.
— We were told to «leave the key» in the drop box when returning it as we were leaving town, but were delayed over an house as we had not been informed that there was no drop box. Probably stolen by someone else who was angry at the rude people who work there.
Bad vibes up front and poor experience to prove it.

relatively flawless short-​term pick-​up truck rental, if not
the cheapest way to go.
v. new truck, impeccable condition.
easy rental, returned after hours to the key drop off
box. i would have like to be able to get some kind of
time /​date-​stamped ticket indicating when i was doing
the drop off, as they ask you to leave your paperwork in
the box as well.
i photographed the paperwork & me dropping in the key
for back up.
i also photographed the truck in case someone crashed into it between
that time & when uhaul eyeballed it. can’t be too careful given the
way people drive in rental trucks. the lot is unattended when you return
after hours, & the drop box is a flimsy metal mailbox.
also, you can’t leave your car on their lot which leaves it on the street
for vandals., etc.

Dissatisfied with Pricing
I rented a 14′ truck on Sunday, to move large items that I needed to. The staff was polite, and helpful. I disagree however with U-Haul’s pricing. The rates are completely unfair. Had the sign said $ 95, all day, I would have relaxed. That is not the case.
We rented our truck with just under a quarter-​tank of gas. Our trip included a stop in Glendale, to Altadena, to Arcadia. Total one-​way miles, approximately 20 miles. The base price was $ 29.95.
I used my debit-​card and was charged $ 75.00 flat out the door. I was told this would be adjusted upon return. We collected our items and got them where we needed.
I asked if we could drop off in Monrovia, as there is a U-​Haul office blocks from my new apartment. I was told that it would be more expensive, and that it would be cheaper to return it to Glendale.
As the day came to a close, we realized we were not going to be in Glendale by 5pm, and we had to use the after-​hours drop-​off option. We made our way back to Glendale. We also had to re-​fuel, to the level at rental.
Since we had to double-​back, this increased out mileage to 40.1 miles. At $ 0.79/mi, it came in at around $ 32 – 36. Add on the taxes and who knows what else, the bill went up. To re-​fuel, we had to put $ 25.41 into the tank.
This morning, I get the confirmation the truck was received, and that my «credit» was $ 2.59. My total charge was now $ 72.41. Add the gas, and were just shy of $ 100.
This is what is unfair. I had to double-​back on mileage. It would have made more sense to drop off blocks from my house. I was told that would be more expensive. Why?
With a nationwide fleet of trucks in their inventory, it would only make sense that one could pick up at location A and drop off at location B. It would save on gas and time, as well as reduce the environmental impact. The trucks have vin numbers, as well as internal u-​haul numbers and can easily be tracked as to where they are. Plus, they will be rented again day after day, so there is no real shortage of trucks. If a truck is rented at $ 100 day, 30 times in a month, it is generating $ 3000 a month. Times 12, its now $ 36,000 per year. Yes there is maintenance, but the numbers grow exponentially. Add on the retail sales, and tow-​hitch, as well as propane, there is plenty of income generation. It is unfair to rip people off.
The sad part of all of this, is that while there are such high fees, there is some family at the top that sits and lives the good life at the country club in Phoenix, and frankly doesn’t care about the public. They most likely don’t pay tax on their income, because they take a $ 1 salary. The trickle down is that the average citizen in the US gets overcharged in the end.
Pricing should be honest, instead of misleading.

Easy and efficient — called on Friday — reserved for Saturday. There were no major glitches, no extreme upselling & no bad attitudes. Truck was clean and ready to go upon our arrival. Return was just as easy and efficient.