Thunderbird Internal Medicine

My whole family sees Dr. Doan and we love her! We also love La’Shay, her MA, just as much. As a team, they are dynamic and complement each other so well! Dr. Doan always takes time to listen to what’s going on and last time I was here, she said she wanted to get down to WHY I was having symptoms, not cover it up with meds! First time I’ve ever heard that and I was so pleasantly surprised!
The staff at the front, however, is rude, short, and can sometimes be condescending. There are I think 4 girls up there and only 1 of them is pleasant to deal with– blonde, long hair. I love Dr. Doan so much to keep coming but I wish the staff was nicer.
Another downfall is the easiness of scheduling. It can be hard to get in for an appointment, but when you’re really sick and need to be seen, they offer late appointments and Saturday appointments with a PA or FNP. Warning: if seeing a PA, avoid Sherrie. FNP we love Christina. :)
As a whole, love Dr. Doan and La’Shay, just wish they had a different staff!

I see Dr. Carpenter, however needed help with my prescription from Annette, one of the Directors. She personally called my Heath Insurance company and since I was on a third party call with her couldn’t believe how long she stayed on the phone to resolve my problem. The entire staff has always been helpful and caring. When making my appts. I leave my phone number and they call me back usually within 10 – 15 minutes and never rush me on the phone. The Dr.‘s when I’ve needed several of them have always listened to what I think is happening, check it out and have always diagnosed correctly and found the solution to my problem including my arm pain and calling for a biopsy that diagnosed my what it was from my symptoms. I recommend this facility to my family and friends and am happy and will continue my healthcare at this office. Dr. Carpenter is a very caring Doctor.

I enjoy seeing Dr. Felix she always takes care of me and the medical assistant is very helpful. they always take good care of needs and answer all my questions.

I have been going to Dr, Weatherell for many many years. I appreciate her knowledge being reasonable about care and taking time to see how the person is doing not just the patient.
The office and staff has always been professional and helpful, I rarely have to wait for appts and I highly recommend Dr. W
Weatherell.

When you can’t even get past the rudeness of the receptionist to make an appointment… no thanks. I have called twice to make appointments with Dr. Lucas who I used to see at her old practice in Tempe. The first time the woman was rude to me but I got scheduled. I had to call back (48 hours in advance of my appointment) to cancel because I ended up having to work that day. Although I understand that is an inconvenience she was inordinately rude about me cancelling, questioning my reasons why and being snarky about it. I just called again trying to make an appointment, she asked if I had seen Dr. Lucas before and I said «yes at her prior practice» I got a condescending laugh and a response of «well you’d be a new patient then, our system is down so you can call tomorrow.»
Tone of voice makes a big difference and clearly they (she) either doesn’t understand that or doesn’t care. Very disappointed to leave a Dr I like but I don’t want to deal with condescending BS from people no matter what their job title is.

People at the front desk are rude and incompetent. I set an appointment a month in advance for 7am but a week before I looked online and it said my appointment was at 9am. I had already scheduled other appointments right after that so that messed up my whole day. The lady at the counter said that there was nothing I could do and there was no way to know who was wrong. Well, I know, she was, I wrote it down at 7 am what would I messed up the one appointment I wrote down on my planner for 7am… Sooooo unprofessional !

Dr. Darry Johnson (neurologist) with Thunderbird Internal Medicine is very caring, smart, down to earth and has a wonderful bedside manner. In my experience, this is a rarity in neurologists.
Before I saw him I had been to several neurologists for sudden onset of limb weakness. Not only had they been unable to diagnose me, but they treated me horribly. I don’t know if they thought I was faking, lying or a head case, but I was always tested for one disease (and the same one at that) and then kicked out the door with no plan for follow-​up. Dr. Johnson was a completely different story.
From the very beginning he sat there and listened to my entire story from the time I got sick until present. I had a lot of different symptoms and different things happen to me and he did not interrupt me one single time — unlike every other neurologist I had seen.
The other difference between he and the other neurologists was that he actually had differential diagnoses in mind. That’s a very basic thing that doctors are supposed to have with any medical problem. He didn’t just check me for one disease, he checked me for a few different ones. My case was so complex that tests were a necessity. I certainly didn’t want a bunch of tests; I just wanted to know what was wrong with me so I could get treatment and get my life back. He ordered several, explained to me what each one was for and told me exactly what he thought I may or may not have. These were tests I should have had two months after I got sick (which at that point was almost a year later) when I saw the first neurologist. I was so sick I could not even leave my house unless I had a doctor appointment.
Dr. Johnson is the best neurologist I have ever seen. I recommend him to anyone who is having trouble getting a diagnosis and/​or finding a compassionate neurologist with a great bedside manner. He does specialize in Parkinson’s disease, but that by no means is the only thing he can do. That was not my problem, and he was still able to help me.

Dr. Godbole is a FANSTASTIC doctor — bright, kind, caring. His assistant Christy is also awesome. I have been going to this practice for over 10 years and have zero complaints. Many one-​stop services and top quality medical care.

I’ve been going to this office for 2 years and had several «run in’s» with Rosie a medical asst. She is very rude and always seem to be annoyed by me and my health questions. The last run in she treated me and my issues like I was a child looking for drugs we had words and now I’ve been asked not to come back to the office. Watch out for this asst…

Dr. Rumman is NOT a helpful doctor, and she doesn’t answer all my questions. Her whole attitude at the hospital seemed arrogant and least understanding.

Called a couple of weeks ago — was on hold for 20 minutes — just needed some general info. Called today to schedule an appointment. The first available is MAY 12! That could maybe be acceptable if all you needed was a physical. But what if you are sick or even worse have a lump or mole that needs looked at? When I told the scheduler I had something that needed looked at sooner than that, he offered nothing, I mean nothing. He didn’t say anything! What kind of way is this to run a physician’s office?

Had been seeing Dr. Edgecomb for seven years who left this office. I was reassigned to a brand new Dr… Horrible! Found out she was let go. They recently lost my blood work and put it in another patients chart!

If you are new to here as a patient or someone who is new and is more on the younger side then maybe this place might not be for you.
I been coming here since I left my pediatrics since I am not longer until 18, at first I noticed a couple of problems
–The front desk staff isn’t really that friendly only if you get someone in a nice mood which is most likely never. They seem to always be in either a grumpy mood or really stressed, it creates a very negative environment. But the thing I did noticed is they tend to treat older folks more nicer since most of the staff at the desk is about in their late 40s it seems.
–Scheduling an appointment, depends on your doctor’s availability but from what I heard and seen on other review sites is that it does take awfully a lot of time and effort to try and get one appointment, either the doctor is booked out too far like 3 or more months OR there is just no doctors available, for as long as I been their I hardly seen my actual doctor (maybe like 2 or 3 times a year) I always have to get an appointment with a Nurse Practitioner. So if you tend to get sick or need to see a doctor right away normally they do not see you only the MA or NP
Other than that the office is really clean and soothing.

I had a good doctor here who left, then was assigned a new doctor who was horrible, who then left. Then I was told to pick a new doctor and i had to have a new patient appt with her which took forever. I had many instances where I called for an emergency appointment for Migraine or flu and I couldn’t get an appointment within a couple of days. Currently their phones and website are down. I am really disappointed, finding good doctors in AZ is tough.

Worst practice I have ever been to. The front desk ladies chat out loud like it’s happy hour. There is ALWAYS a wait to see my doctor, Dr. Wetherell, who by the way, I had to wait to see 3 months to see as a new patient. Anytime I was sick, I called to make an appointment and there was always at least a two day minimum wait. Once I needed a med refill and she was out of the office. I couldn’t get me refill because none of the other docs can refill for her patients. She really does take the time to listen when you can actually get in to see her. It is honestly easier to go to urgent care. The best thing about TIM is Jennifer, Dr. Wetherell’s MA.
Now this is the last straw. Apparently, I had 2 unpaid bills which totaled $ 40. I knew I had one bill for $ 10 and I had said I would take care of it the next time I was in. Well the next time I was in it slipped my mind and the women at the front desk (of course) were too busy horsing around to ask me to clear my balance. Supposedly Margie (maybe their billing lead) sent numerous letters which I never received and called once. So, I was «dismissed «from the practice (I just found this out today). I called today to clear everything up simply because I knew it had been outstanding. The $ 40 is now $ 80 because it was sent to collections. I suppose this practice has enough wherewithal to get an entire collections agency set up to get their beloved $ 40 but cannot pick up the phone to call me to collect a balance.
It is truly appalling and sickening that a practice can be so money hungry and greedy. Furthermore, all the billing department had to do was call. I don’t understand what is so hard about that.
I will be sure to advise anyone I know to stay far away from this office. It’s simply not worth the hassle and no one should be subjected to their lack of patient ethics.

Family have been seeing Dr. Edgecomb for over four years. As mentioned by the previous poster, he has left this office. A «Dr. Thomas» had an available appointment for a family member last week. No bedside manner, didn’t listen, had an attitude-​COLD as ice. Wow, if she’s already like this as a new Dr, just think what she’ll be like in 10 yrs. No thanks! Get your laptop out of your face and actually smile and ask the patient what you can do to help them… not just a number. it’s a human being looking for a caring Dr.

My family and I have been going to Thunderbird Internal Medicine since 2007. This practice is always fast and efficient. You never have to wait too long to see your doctor the majority of the time.
If you have an appointment you can rest assure that you are going to be seen on-​time. Our favorite, Dr. Edgecomb, left the practice in May but they have plenty of other great doctors that you can see.
is their website give them a try !
Thunderbird Internal Medicine is as good as it gets !