The LASIK Vision Institute

PLEASE research this business thoroughly before going here for their «cheap» prices. I recently was charged for a pre-​op («free» consultations my butt!), I was approved for surgery. My husband and I both took off work and drove 2 hours to their office. After walking in and having my check for over 2000 taken within the first few minutes, I was taken to a pre-​op room and les than 5 mins. later the dr. came in to tell me that he didn’t actually review my medical history and he decided not to do my surgery. While I was upset, I told them just give me my check and we will call it a day. I was told no — although they had my check less than 5 minutes I could have it back and it would take 8 – 10 weeks for me to get a refund. I was also told that my 100 exam would NOT be refunded even though the receipt specifically states «The $ 100.00 surgical scheduleing fee is fully refundable if the surgical appointment is rescheduled or canceled 48 hours prior to the surgery OR IN THE EVENT THE PARIENT IS DEEMED A MEDICAL NON-​CANDIDATE». I recently called after waiting for more than a month, the office manager was horrible rude (talking and yelling over top of me trying to ask her for the corporate phone number). She then informed me that «she has no supervisor» (apparently she owns Lasik Vision Institute??) and she would NOT give my contact information to their corporate office. I was told that I will get my money when I get it and to not call again (this was my first time calling). I finally got a hold of someone in a call center that told me they were contact corporate to give me call which I have never received. I am now being forced to go through a civil court process to try and recoup the losses of this horrible experience per advice from the Denver PD. I hope that this review might help at least one person avoid the loss of time, money and piece of mind that I have. Please spend the little extra money for service from people who will care about you and your health, will actually read your medical files, and will not steal your money for a 8 – 10 week interest free loan.

The Groupon price here can’t be beat; it was, on average, half of the price anywhere else. Even variations of LASIK – I got PRK – was given the same flat rate. Such a bargain.
On the whole, the staff was friendly and helpful. They seem to only have one in-​house optometrist, and given the combination of the evaluations being two hours long and free, his time is likely stretched very thin. Don’t expect him to be all smiles during your evaluation.
The place is very busy as a consequence of them fitting in as many people as possible, and leaves patients waiting in one way or another longer than expected.

I’m with the girl who is questioning why such poor reviews. Initial consultation was free. There are things that are optional to add which add to the price however I saw no reviews on what actually matters. The lasik was exactly as described. It took a little less time then they said1.5 hrs not 2. But the biggest point is no complications and my eyes are back to ²⁰⁄₂₀. I could honestly care less if they tried to sell me the moon or if they were rude so long as the surgery was effective and as advertised for the basic package. For the record they did try to upsell but the staff was very friendly.

I’m puzzled why this location is getting such bad feedback (the new address is 4100 E. Mississippi Ave Ste 105, by the way — the address here is incorrect.) I just got lasik yesterday and had a great experience from top to bottom, including my post-​op follow up just this morning.
1. The surgeries offered by this company are affordable. For lasik, you get at least $ 500 off per eye compared to other locations in the front range and they’re not gimmicky… like offering you a TV if you sign up for surgery. My sister had lasik done 5 years ago at the ²⁰⁄₂₀ institute and paid 2K more than I did for the same services, including lifetime corrections. If you have a discount service like AmeriPlan, you might be able to save even more. If this is a «scam» like another reviewer says, I am sure saving a lot of money for being scammed.
2. You get valium to relax you before the surgery and at the end of your surgery you can see without your glasses. Seems like a win-​win to me. P. S. if you have a high tolerance for valium — like me, I had 2 doses with no effect — then hit up your regular doctor for something stronger before you go in. I wish I had.
3. Dr. Craig Beyer did my surgery and he also did Kevin Costner’s lasik so now I guess I’m 7 degrees of Kevin Bacon? (They were in JFK together.)
3. Read over all the paperwork you sign; of course you have to understand this is surgery and there are risks associated with any surgery. If you get the lifetime service, you are required to get an eye exam once per year. You can get it through them or go to your eye doctor and have them fax over the results. If you don’t do this, your contract won’t be honored.
4. *****If you schedule your surgery and follow ups on a weekend, do expect long waits because everybody had the same wise idea you did, smartypants — get your surgery on Saturday, follow up Sunday and back at work Monday. This is why they give you a long window ie. check in at 2:30 but you may not leave until 5 p.m. Again, VALIUM and be patient. Bring a book or something.
I really recommend this place if you’ve been considering lasik. I wish I had done this 10 years ago.
P. S. Danae the tech is a sweetheart and whatever they are paying her, they need to give her a raise.

Creepy, unethical approach to marketing. I actually found out about them through my employer health insurance. They offer something called QualSight, which guarantees best rates for Lasik. Only come to find out, they ONLY work with LVI. In the meantime, I get a spam email for $ 299 an eye surgery, which you basically only qualify for if you don’t need glasses anyway. Check the internet, there are LOTS of warnings about this being a total scam. So I cancelled my appointment. Seems very shady to me.

Scheduling surgery was easy — had friendly staff to interact with the whole way in. And then I had to go back for followups. Never before have I seen the staff of a business disregard repeat customers as much as I have here. As soon as you’re in for the the ~$ 3k you simply don’t matter as much as prospects do. This is made especially evident on the $ 95 annual dilation exam, the callers I overheard who didn’t want to pay that much for the exam were efficiently dismissed and quickly hung up on.
Waiting area provides a cozy environment to spend 40 minutes waiting for your check up, while the tech/​receptionists ALL work with new client sign in and exams. They, again efficiently, don’t leave a person sitting around for sign-​in. Completely aggravating post-​op experience, have patience when going back.