The Home Depot

Stood in front of the wireless thermostats for about 20 minutes before I saw someone. I asked for assistance and they responded: «this isn’t my department» so they went and looked for someone… fair enough
Waited another 5 minutes or so and still nobody showed up. I flagged someone else down and the same scenario repeated itself.
I finally left and just ordered the Nest on Amazon for about $ 30 cheaper anyways.
It’s only a matter of time before Amazon takes over because of terrible experiences like this.

Came here 15 minutes before close knowing exactly what I wanted. The woman at front door greeted me with «we close in 10 minutes» I understand retail and wanting to get home and clock out, but very rude introduction. Since I was being rushed out before I barely stepped foot into store, I asked where light plates were and she had no idea. I found myself. Needless to say, I won’t be back to this location. I’ll drive farther next time for friendlier knowledgable service. Every customer counts even 15 minutes before closing as profit pays your paycheck.

There is this older gentleman that works in the back/​middle of store he has a voice box, I don’t recall his name, however he is on point with customer service. Every time my husband or I walk into this Home Depot this guy finds us, greets us and helps us with anything. Very knowledgeable and super friendly. We live in between two Home Depots and one True Value, but prefer this location because of this extraordinary person. Thanks for being a good person as it reflects in your work and my husband and I have taken notice and we are big fans of you. I will make it a point to ask your name the next time we are in the HD.

Passionate customer service from John in tool rental/​Penske rental. Attentive and friendly.

I rented a wallpaper steamer to remove some old paper. It took an hour to start making steam and then it was weak. I got the project done in about 5 hours. I rented for the whole day with the understanding that I could get a refund if I brought it back early. When I arrived at the store and told them about the problem, the man working the counter said «yeah, they do that». If «they» do that, then Home Depot should remove the directions on the machine that claim steam will be made in 5 minutes. Goodbye Home Depot, hello Lowes.

This store is a big disappointment. I met with a carpet representative and paid for a measure. The salesman told me that he was going to give me a free install plus a 15% discount. Once the measure was completed I contacted the store to finalize the order. They told me the salesman had not documented the discount so they would have to call him at home to clarify. I was then called back and told that I had to sign up for the Home Depot charge card to receive 10% discount and present a coupon from Lowes in order to receive the other 5%. Neither of these requirements were mentioned by the sales person. I was then told by Gary that he would talk to management and get back with me. Nothing. I then called and again had to explain the situation to yet another person who had to talk to the manager. He did call me back and said they would not honor what I had been promised. This is unprofessional and very likely a consumer rights violation. I had intended in making multiple home improvements from this store but will now go to Lowes. VERY UNHAPPY former customer.

Fresh coffee, greetings when you walk in, and a employee down every aisle for when you need help! What else can ya ask for. Also this location has a hot dog guy during lunch :)
Only wish is that Home Depot in general would carry bigger size copper :(We always have to shop around for that.

Wish I could give «0» stars for this Home Depot. The worst Home Depot in the system, never have any of the typical parts or hardware. Avoid this Home Depot at all costs!!! 30 minutes wasted at this store hearing the employee tell me how bad the manager is — with no results!!!
Horrible!!!

So I purchase a new lawn mower in February from this Home Depot and it suddenly will not start. I take it to Home Depot where I am told it has to go to the factory for warranty look. I get a call 2 weeks later from Home Depot saying that the carburetor was plugged with oil from an overfill of oil? and they would fix it for $ 60.00. I tell them no ship it back. I get a call 2 weeks later (5 weeks since it goes in) from the local Home Depot saying it was ready for pick up. I go get it, buy a $ 2 can of carb cleaner, spray 1 shot into the carburetor and voila, it starts and runs perfectly. I can honestly say I will take all of my purchases to Lowes as Home Depot has no interest in customer service. No offer to make this right, nothing. Good riddance.

I end up going here all the time for electrical tools. they carry klein tools in the electrical section, which are hands down the best.
the workwrs here are friendly and always asking me if I need assistance. good prices on most things.

2 times this week we have been into this particular Home Depot and we could not get service. we wanted to order some lumber no one was willing to help us out, Or even acknowledge the fact that we were standing at the contractors desk waiting for help for 10 minutes. Stay away from this Home Depot if you need help.

Great stock like the rest of the home depots, if I was rating their inventory an easy 5 stars. However when I was simply trying to find which isle my items would be in I had a very stand offish employee and showed no intrest or care in helping me out. Unfortunatly didn’t get the gentlemans name. But still a good store, just had a bit of an annoying experience.

Yes, I am writing a review on Home Depot. My life is very boring and at a slow point at the moment. I’m also dumb as a sack of bricks when it comes to big home improvement stores and hate going to them. I worked at an Ace Hardware and loved it — so I’m biased.
I went here to buy a water dispenser because 1) I didn’t want to sign up for a water delivery service and 2) I also didn’t want to order one online and wait for that to be delivered.
I asked the guys in the appliance department where I could find them, since the website said there were 4 of the type I wanted. One of the guys said, «We are a smaller store and don’t usually carry those, but you could ask the service desk». I did, and the girl there said, «Uhhh, I don’t know what he was talking about, they’re in aisle 13, I’ll send someone to help you». The kid that was supposed to help me didn’t show up. So I stood there like an idiot for a while and then finally someone else arrived and threw the dispenser in my cart.
Oh, and rarely didn’t anyone make eye contact with me. Four or five employees passed me by before anyone asked if I needed help with anything. The store wasn’t that busy at all.

I love this store, I actually even go there when I am bored just to look around. Not that my social life is that drab, but because the store inspires me to think of new projects I want to do. Great service. Only down fall is that not everyone in the departments are very knowledgeable of the products in their department. But, I am willing to overlook that since the employees always make an effort to find out the right answer to the questions you have. Kudos!!!

Good location always have what I need. Prices are competitive. Staff has been helpful.

I typically despise Home Depot, but when I needed some help figuring out their propane tank exchange system (it is different than in the Bay Area), I walked in and was assisted immediately (again, something different from my HD experiences at home).
My mom was with me, and we decided to check out their ceiling fans as the one in my Grandma’s bedroom conked out and she had a list of requirements for a new one and even though at 89 she is quite internet savvy, she couldn’t quite differentiate what was what.
Sadly, we left without a fan but did get mom her new propane tank (I am quite the cook and did not learn from mom) as she relies on the bbq for just about everything you can overcook :)
Mom also said I got the help I needed right away because I am tall, and under 60. Who knows, but I was glad to be in and out without any problems!

I can’t in good conscience say I am a fan of Home Depot. It’s closer to an enslavement than an admiration. As you probably know, there isn’t much of a choice out there when it comes to Home Improvement.
But in the small limited world of Big Corp. Home Supplies, this location of Home Depot is my favorite. Why you ask? Well here it is… even in my grimiest, grubbiest, grumpiest moments of self improvement, I mean home improvement, this locale treats me well. They seemed to enjoy the challenge of making eye contact with the customer. I may be be sweating profusely with paint splatters all over my «Frankie Says Relax» Off the shoulder t-​shirt, dirty, muddy and have mascara dripping off only 1 eye and they still respectfully show me the way to the drop clothes, cow manure or granite cleaner. And they smile, not the smarmy way either but the sincere way. I know that if I worked there I would be more than grossed out by the smells coming off the customers, i would hide and make sure I didn’t have to deal. But these guys don’t even flinch.
And an added plus is they never seem to have a line or wait for mixing paint.
When I want paint, I usually have my mind already spinning on my project and I appreciate their ability to get me and my paint out the door as quick as possible.
Thanks Home Depot and see you soon… Momma needs some moth balls, spackle, and knobs and paint for a new project, pavers, and a wall hanger and an outdoor…

I usually find better deals here than anywhere else and always what I need. I went looking for red bell peppers but the 1^st store didn’t have one and the 2^nd one the peppers were rotted. Will try again since they have better stock than others.

My favorite store is Home depot and this location is a good one. seems like when the economy tanked that all the employees got a pep talk about the importance of customer service and it shows. the people are very helpful and friendly and they have a great selection. The hot dog guy outside has good dogs but is a twit… other than that it’s all good!

Convenient location, nice employees, and they offer everything you need for your home and garden. The checkout process was fast… and I lost no time to get back to my home repair project.
The Home Depot has really worked hard on improving customer service and experience. Lately when I go, I am greeted by a friendly employee. Keep it up!