The Coffee Bean & Tea Leaf

I normally don’t write reviews. Other than positive ones. But this incident, warrants a review and more. I walk into this location Tuesday night with my 4 yo… Starbucks closes at 10−11pm so I didn’t realize they were about to lock up. @730. Otherwise, I try not to be «that lady» who comes in before close. The blonde who took my order didn’t smile once and made sure I knew how annoyed she was that I was there!!! Lol whatever.
Anyway, I order and pay. I set my phone down on the shelf to fix my sons milk and leave. I make it less then five feet out the parking lot & realize I left my phone!!!
I run back and both the doors are locked, both the girls are standing right there and I gesture phone, point to it, I can see it thru window… She walks right by us gives me a nasty look and they both walk in the back. I can see my phone!!! Unbelievable! 15 min of knocking on the window, an outsider helps & tries to call them. Nothing. 25 min. Later! A cop pulls up, I tell him the deal. He laughs «love getting called for nothing.» Finally the blonde walks out and opens the door. I just want my phone. I say «you walked right by me. You couldn’t hand me my phone 30 min ago?» She says, «I’m not allowed to open the door once it’s locked.»
But, you just did… Cause me and my toddler are so intimidating. 5’5 112 lbs of petite. Ordering lattes with my designer handbag. Needless to say, HORRIBLE C. Service. I will never go to This place again! I can’t say I’ve ever been treated like that after I drop 15 bucks on coffee.

Was in the plaza and needed a coffee and figured I’d try something other than Starbucks. Looked super clean and organized. Chloe was the barista that helped me and she was very nice.
They use powders instead of syrups, I didn’t like that you could see it in the drink. I ordered a vanilla iced latte, tasty!
I will be back

Before going on a campus visit, I stopped by here for a caffeine boost. I ordered a regular iced latte, a large iced coffee for my buddy, and a cup of iced water.
The environment here is pretty good to study in. The students I saw here from across the street were focused on their books, and no real distractions were found here. This is great, as it is hard finding a coffee shop with the same qualities in LA.
The prices here are pretty much on level with the ones in LA, and the customer service was great. The place was kept clean, and it was an overall peaceful environment.

This coffee bean has the most amazing staff. They actually come and check on you! They go way beyond their job description in a coffee shop. I was quite surprised of the warm reception. No wonder they have so many regulars.

Generally I like to avoid Starbucks but you cant deny their dedication to customer service. Not so much here. Ordered an iced coffee with vanilla and it was soo sweet I couldn’t stomach it. I asked the young woman to top it off with some more coffee to cut the sweetness which prompted a debate as to how much she would need to charge me. Um what? The manager stepped in at this point telling her to top me off, with tone of inconvenience reminding me to «get half powder next time». No, «next time» we will go somewhere else.
I already thought it was odd that nobody at this location smiles. There is a friendly little coffee shop across from Zipps on 59^th and Union.

Took my friend there for the first time on Sunday we waited 10+ minutes for our drink-​we were the ONLY orders btw. so I didn’t understand why they took so long in the first place, when she finally gave us our drinks she then mentioned how she mixed them up (mine had no milk or sweetener whereas my friends did-​she had no extra expresso shots, whereas i did)) –she was seriously speaking so slowly as if high and confused or something – you had ONE job… they insisted i should try my drink… No I want what I ordered so we waited another 5+ minutes for our drinks… really weird experience– will stick to the one on 75^th!

Service was slow. It took what seemed like 10 minutes to get an espresso drink. Clean wide open space. Staff was friendly calling the regulars by name. I will try it again.

Love coming here since its one of the few Coffee Beans in town. The people here are super friendly and produce quality beverages. Love the free wifi and no need to enter a password. Great place to chill, study, while having a great quality beverage.

The coffee is great– my favorite is simple– just an Iced Hazelnut coffee.
The only issue I have is how slow they are at making the drinks sometimes. A few weeks ago, I went in before work, so I arrived there at about 6:30, and there was a about 3 or so people in line before me. There were TWO people making the drinks and one person taking orders. I left there at 6:50. It was kind of a bummer to have to wait 20 minutes for some coffee. I will be back because the coffee is great. I usually hit it up during lunch, but would love to get coffee before work, but don’t want to risk it again with almost being late for work.

Don’t get the negative reviews. This place is amazing. Way better than Starbucks I can tell you that. Takes long for the coffee because it’s real and not pre made like Starbucks the staff is nice but wish they would talk more and be more energetic like Starbucks or Dutch Bros. Love the Coffee and the place is nice. You want real Coffee for a good price this is the place.

This place in unbelievable… there are 4 customers not including myself who have been waiting for more then 10 mins for our orders. I understand being understaffed but having one of your employees draw literal rainbows on a chalkboard board with a waiting room full of people… that is unacceptable.
At this location the customer comes dead last!!!

Decided to try something new other than Starbucks, completely regret it. I’m not usual to bash but this is not acceptable. Customer service was great, but… I ordered a Chai Latte and a raspberry scone. The Chai taste like water with cinnamon, the scone is harder that the callus on my grandmas feet. So unsatisfied, will never be coming here again. I’ll stick to Starbucks, thanks.

Poor service. Didn’t listen and got a simple order wrong. Didn’t want to make it right. Didn’t offer a refund when I didn’t take the drink. Will never ever be back.

A lot of new faces, I’m not sure if some have always worked here and I’ve always missed them or if they’re all new. My drinks have been surprisingly inconsistent recently. Teas taste like they’ve been steeped for too long, I ask for easy ice and get a mountain full, or sometimes drinks just taste off. I’m also confused because sometimes I am offered my beverage in a glass mug and other times I am not. Nothing to be overly concerned about but definitely noted. Hopefully it’s just a phase.

I love the iced coffee here and the powder flavors! They have vanilla powder offered in fat and sugar free as well as chocolate. The hazelnut powder is my all time favorite though. They also offer almond milk and coconut milk. I give this place four stars instead of five because a few times the service was poor. Other than that it’s great coffee, tea, and donuts. You can stay and enjoy for as long as you like in a cozy environment.

Friendliest staff! I’ve been in there when it’s busy and when it’s slow and they always take the time to answer all of my questions about tea (my newest obsession!). They’ve never hesitated to allow me to try a new sample, they’ve even mixed a few flavors together for me! I love it here!!!

Coffee is a little more expensive than starbucks, but not as noisy or crowded (so it’s a better place to study). Free wi-​fi and big windows. Employees are nice.
For those of you that go to Coffee bean a lot: if you are a costco member you can go to
and buy $ 100 worth of gift cards for $ 80.
Unfortunately they don’t have much for food beyond pastries, but there are several restaurants in the same strip mall if you want to grab a bite.

I don’t like coffee, but I love caramel! And, since they make a KILLER Caramel Blended Beverage — we are allowed to have business meetings here.
The location is very convenient, right off the freeway. The staff is awesome! Constantly checking to make sure you don’t need anything. And, free Wi-​Fi!
This place tends to be a little more quieter than the average Starbucks. So great place to study or get some work done.

Pleasantly surprised about the cleaniness of the location, the friendliness of the baristas and just the overall atmosphere. Reminds me of a small town café with the general coffee condiments centered for easy access. Drinks were made to order and have never failed to keep satisfied!
Just need to get a drive through and all will be perfecto!

I LOVE love LOVE Coffee Bean. I have been in love with Coffee Bean for years. I am so bummed out that they are not all over the place like the «S» coffee store.
One of my favie drinks are the Pure Cholocate Ice Blended with whip cream and Green Tea Latte. The service is always friendly, perky, and fully of sunshine.