Taco Bell

Every time I go, I have to tell them that the drive-​thru sign is wrong and get my price adjusted. Today they refused to honor the listed price, which is illegal.

Nothing is more frustrating than when you get home and open your taco bell bag and there isn’t any sauce in the bag!

If I could give this place 0 stars, I would. This is the worst Taco Bell in the state of Arizona. I came in for the first time a while ago, and was met with the absolute worst customer service I have ever seen. The lady working the cash register decided eating a burrito behind the counter was more important than taking my order. I I asked if I could order and was told «after I’m done eating my burrito» I couldn’t believe it. Then after I ordered I asked for some sauce. She rolled her eyes and scoffed. She needs to be fired. I am never coming back. Worst Taco Bell ever. Enjoy that burrito you terrible employee.

While I was here the person in front of us asked for no sour cream on her taco and they messed up her order and short story later she had a allergic, she was aperantly deathly allergic to sour cream

This place is a combo KFC and Taco Bell. I’ve eaten both. The KFC is often a disaster. The Taco Bell is… well, the same generic crap Taco Bell is known for, but not any worse than other locations. If you feel like Taco Bell, then this is an OK place to get it in my experience. Don’t do the KFC here though, awful.

I see this KFC/​Taco Bell is already rated pretty low, which is no surprise to me after my last experiences there which span over years. I am finally reviewing it and hopefully this will keep me away forever.

First I had promised myself that I would never go back, and yet I did yesterday. This was after a few months ago when I added a cake to my order that was suggested by the attendant taking my order at the drive-​thru. I broke the cardinal rule of ordering via drive-​through which is not to check your order before you drive off. Yes, I arrived home and the cake was not in my order, a total waste of $ 5. It’s like just taking a 5 dollar bill and throwing it out the window. Sure not enough to break the bank, but enough to severely piss you off. At that time, a year ago, I promised myself I would never go back.

Yet yesterday I had a hunger for some chicken strips, my son suggested this place. I said any chicken fingers from any place would be fine but he wanted KFC so I gave in. He spent $ 25 dollars on two chicken fingers meals!!! If he had gone to Burger King or Jack in the Box, we maybe would have spend $ 14 instead of $ 25. The problem is, KFC bundles their chicken meals (bone in or bone out) with piece orders with 2 sides AND NO DRINK IS PROVIDED WITH THESE MEALS! So he orders 2 large drinks along with the meals which were 5 piece chicken finger meals, with cole slaw and home fries as sides that came with the meals. I DID NOT WANT TO SPEND 25 DOLLARS ON TWO FREAKING CHICKEN FINGER MEALS!

I am now going on a cruscade against this company and I will be writing them about this. Plus here on Unilocal, I am reviewing every KFC within a 25 mile radius of where I live and they are getting one star (wish I could give 0 stars).

I always say I am going to do a review on this Taco Bell and never do, mainly because I am too busy trying to get other food together for the kids since they have ruined my order yet again.
They are rude when you order and act like they are doing you a favor. Every single time our order is messed up. Their drive-​through always takes forever (we just waited at 7:30 at night over 13 minutes), they are always out of everything and they never participate in promotions. I have literally never once got the correct order from there. A couple weeks ago they gave us somebody else’s order, and the worst thing about it is we didn’t find out till he got home!
I always say I will never go back and this time I mean it.

Avoid this location like the plague. I’ve gone here twice, and both times were awful. The most recent time, I waited in their drive through line for 15 minutes, just to get home and realize they gave me someone else’s order. This place is ridiculous and I’m never going back… I would advise you to do the same.

Sad to see from other Unilocalers that this Taco Bell location has not changed in 2 years.
My wife and I went to this Taco Bell/​KFC location for the first and last time today. We ordered six taco supremes and waited forever for our food. As I was waiting a long time for our food, I noticed that the 4 or so employees behind the counter were just standing around, chatting, and not working. The only food that was coming out was for the drive thru, still very slow.
Our tacos order was finally ready. When we got our tacos they were terrible. They looked like they had been thrown together very fast with no thought to the final product. As you can see in the photo, they were very bad.
I went back up to the front counter to be met with the same employee that took our order. He asked if I needed help. I asked to see the manager. He then left the counter. Another very young employee came up. Her name said «Team Member.» She asked if she could help me. I asked if she was the manager and she said, «I basically am.» I said is there a manager here? She said she was working Taco Bell. I stated that if she was too busy then I wanted the store managers number. She then walked away.
Another girl came walking up. She saw me and walked into the office. Then again popped back out didn’t look at me until she was at the counter and asked if she could help me. I said that I used to work at Taco Bell and I know that this is not what a taco supreme looks like. She asked if I wanted other tacos. I didn’t want any. I asked if I could get some chicken instead. She said yes.
I ended up getting 4 very hot pieces of chicken instead. Even though the chicken was hot, the chicken was not very good; very, very greasy and also tasted like the oil they are frying the chicken in is old.
Whoever is the manager of this Taco Bell needs to be let go. Very poorly run restaurant. Will never visit again. Terrible customer experience. Stay away!

First time here, probably my last. Worst. Taco. Bell. Ever. Enchiritos & smothered bruit to had no sauce, waited over 20 min in drive-​thru, tacos were just thrown together.
However, when I brought it back the shift manager was very apologetic and remade everything on the spot. A possible save…
Just ate the food they replaced. Horrible. All of it was lukewarm. I won’t be back.

DO NOT EAT AT THIS KFC. I ATE THERE AND THE FOOD MADE ME SICK. FOOD POISIONING. I bought the 9 piece family bucket. it was all wings and legs with one thigh. NO WHITE MEAT. I got home and my wife wouldn’t eat it as she only will eat white meat. So I had to go get her something else to eat. The time before when I went there they were out of original recipe chicken. This was 5:30 pm on a Friday night. I will never eat KFC again. Think I will call the BOARD OF HEALTH on this place.

Obviously I am not alone in stating this is the WORST KFC ***POOR MANAGEMENT*** — If they do get your order correct the chicken is usually dried out — Employees are unprofessional and act as if you are an inconvenience to their day. I have given this place 4 attempts and have always been disappointed. I will not be going back! I know they just remodeled however when they removed the debris they forgot the management.

It’s only 8:00pm and your out of empanadas for the night? So much for Open Late! And what’s with the folding chairs taking up space in the parking lot? I didn’t know you had opened a used car lot too! Geeze — not the best service!

Place is a joke. Screwed up drive-​thru order, food is disgusting, hard, dry. Wont answer phone. Calling MasterCard to do a chargeback.

Horrible! I’ve been living in the neighborhood for 15 years and have unfortunately ordered at this KFC dozens of times. I can’t think of a single time where something wasn’t wrong with the orders. They manage to screw up anything! The employees are usually impolite and/​or grumpy, and the chicken is rubbery and slimy. Mediocre at best.

Been going here for years and my order is wrong nearly every time. On top of that, they have been out of an item I want on numerous occasions. The credit card machines are always broken, the drive through box is broken as we speak, the lady asks me to order then stops me in the middle of my order because she’s not ready. Lines take forever on drive through. Frustrating experience every time I come. Don’t go here, take the extra five minutes and go to the taco bell on happy valley.

I’m afraid to give this place 3 stars… only because people obviously hate this place. I don’t eat here much but it is what it is, fast food. Which means you have to lower your standard. If I was buying fried chicken at Claim Jumper I would be paying 3 – 4 times as much and getting service which cost money too. I occasionally get a craving for original recipe KFC and this is the most NW KFC in my area. I cant stand Taco Bell and do not understand with all the great fast food Mexican why anyone would go here for that. I did try to go here once after 9pm and they stopped selling chicken and only served Taco Bell which sucks but I was not surprised, remember these people make minimum wage. I have never had bad service here and its nothing special either, the inside is pretty clean and the chicken serves its purpose when I get a craving.

This is the worst Taco Bell in all of AZ. The staff is terrible. I do not even believe they go through training. I have never I MEAN NEVER gotten a order correct, You wait for ever for service. You wait to long for your food. Most of the time the food is not correct. The staff does not give a care for any part of what makes up a food place. THEY SHOULD BE LOOKED AT BY CORPORATE AND SOMETHING DONE ABOUT THIS LOCATION

This is a KFC and a Taco Bell combined. This is the closest taco bell to my area and after the last 4x in a row of getting my order wrong I won’t ever go back and have lost faith in Taco Bell at other locations also.
The drive thru is extremely slow all hours of the day. The employees are grumpy and no smiles are to be seen. Don’t dare tell them your order was wrong because they will let you know that YOU must have ordered it incorrectly.
KFC has the smallest pieces of chicken I have ever seen. Mini chicken farmers must be where they purchase their products. A thigh was about the size of a chicken wing at a pizza parlor. It’s often over fried also.
Taco Bell my order is ALWAYS wrong. I like extra sauce… If I ask for it I will get NO sauce at all… Every time without fail. So I stated asking for green sauce on the side so I could get my extra sauce. I have to explain to them to just put it in a container. It’s not rocket science. I rarely make special requests like this but if I purchase extra sauce and don’t get it this to me is being an untrustworthy company. I Ussually have missing items, never give napkins in the drive thru either. My last time there I got someone else order… It was a very large order and I just drove off with it. I was so feed up with the BS and mistakes I kept it. I ordered a burrito and got a meal for 4 LOL.

I wish that I could give NO stars because the previous posters are right; this place is TERRIBLE. They are always out of something, often it is chicken! A 20 minute wait is the norm, be it the drive-​thru or inside. You might as well go inside if you insist on eating here, as your order will most likely be wrong. I have been told they are out of verde sauce and that they will no longer be carring it (not true), I have been given 2 chicken strips instead of a breaded chicken sandwich (often) and even if I order one thing, ⁵⁰⁄₅₀ chance it will be wrong.
I have called to complain to the GM but never recieved a call back. Today the GM, Farrah, was there. I told her the issues I have and she said, «We’ll work on it.» and blew me off. It was rude and dismissive.
I only go to this location because it is literally across the street from my house, and my son begs for Taco Bell as a special treat. No more.
The location at 43^rd & pinnicle Peak and the one at 57^th & Bell aren’t as bad, and the Taco bell/​Long John Silver is almost always right. However, I won’t go anymore. I can get junk food anywhere, made right and with a smile; why would I give my money to them?