T-Mobile

I came into the store because I’ve been having problems with my phone getting to about half battery and then just dropping dead to zero instantly. I handed the guy my phone and he looked at it for maybe 30 seconds and when I told him what was wrong he was like, «oh yeah it’s a software thing. It’s a common issue with Galaxys.» He went into the boot settings and cleared out the cache and assured me that would fix it. I asked him if he was sure, and that it couldn’t be the battery and I got a dismissive «No it’s that, try that please thanks» and he was apparently done with me. Well guess what that DIDN’T fix it. I don’t know if he got offended by my iphone joke — I asked about the Galaxy 6, whether the back came off because I was legit thinking about switching over to it. When he said it didn’t I made a funny, «oh well, haha if I wanted a phone I couldn’t open I’d get an iphone» comment, clearly joking but apparently that was too much for his delicate iphone sensitivities.
So even though this one is literally across the street from me, I’m going to go down to 59^th & Peoria.

Re-​posting this review as it got deleted. I stopped into this T-​Mobile store just before Christmas of 2014. I purchased an IPhone 5S. That was the only item I wanted. The salesperson said they were having a Christmas special and I could get a Bluetooth headset, screen protector, and case for the phone, included for free. That was a nice surprise. I picked out the items, got the phone activated, and left. On my next T-​Mobile bill, I found out that they charged the extra accessories to my T-​Mobile account and now I was making monthly payments on it. After returning to the T-​Mobile store to complain, the staff was not aware of any Christmas promotions. Staff were 100% dishonest in order to increase their sales. GET EVERYTHING IN WRITING and record all conversations. You’ll need the recordings later in small claims court.

Incredible service from this store. I would definitely come to this store for anything I need. David the store manager was helpful in every way and answered all our questions.

As an avid phone purchaser, I have to say that I’ve actually enjoyed coming to this store! The manager David was not only exceedingly knowledgeable about phones he saved me money on my current plan. He was incredibly patient with answering all my million questions and took his time explaining EVERTHING he was doing. I will drive to any Tmoible he is transferred to just to get the customer service that I expect! Will definitely recommend this store and store manager to anyone! Thank you David!

a few months back i came into t mobile looking into buying out our contract with Verizon. we dealt with Jessica Kieth (which later on i’m told shes higher up in management) we had five lines with Verizon a jet pack, 3 phones, and a tablet. Jessica showed us what t mobile offers and how significantly our bill will change, so right there on the spot we said lets do it. we turned in two phones and she said the other two lines are a jet pack and tablet and the third phone is not needed so we don’t have to turn any other devices in and gave me three sim cards for future use. several times while she was doing the paper work i asked her «for sure we r done with Verizon all lines are disconnected.» she said yes we are done with them and we will receive one last bill from them with all lines canceled bring it in and they will submit it and we will receive our money to pay Verizon. about a week and a half maybe two weeks go by and and we receive the Verizon bill bring it in and the guy tells me there is a problem that Jessica only terminated two lines he made copies of my bill and said he will present this situation to his boss and they will call me back. two more weeks go by and i do not receive any calls so i go in and ask whats going on that i still have three lines that’s not terminated threw Verizon and i will not pay for those lines that Verizon will continue to charge me for that is t mobiles mistake (Jessica) so the gentleman re a sheared me that he will let his boss know and will have him call me. Another week or so goes by no phone call from t mobile and we receive a new bill from Verizon with the two line cancellation fees and we are being charged for the three current lines that have not been canceled and the bill is almost a grand. so i go back into t mobile show them the new bill the same gentleman has me go to Verizon and ask them what lines are canceled so i leave, only for Verizon to tell me two lines are canceled the other three are active. so i go back to t mobile let him know and he tells me he will have to call Jessica to resolve this mistake and don’t worry hes on my side and understands my frustration. once again i do not receive ANY PHONE CALL from t mobile. so i go back in a week later and address everything with a new sales woman working at t mobile she then emailed Jessica in front of me and said Jessica was on vacation but still responds to emails and she typed up a detailed report on how we still have 3 current lines with Verizon and are still being charged, she also FINALLY cancelled the other three lines with Verizon but told me Jessica also made another mistake and did not receive three phones from us from the beginning and said in order to summit the paper work she needs a phone so i ran home and brought back a phone. and said her or Jessica will call me. about another week latter once again no phone call and we receive a new bill from Verizon for almost 1300 dollars so i go back into t mobile and speak with her again and she submits the Verizon bill so we can receive the money for the cancellation of all 5 lines and i tell her how we are being charged from Verizon for the last three months and she said she spoke with Jessica and said Jessica will look into the reimbursement for the last three months from Verizon, she did her paper work for all 5 lines, handed me the copies to mail in, i left there went next door to the post office mailed them out moments later. a few weeks later my fiancé calls t mobile to check the status of the money owed only to find out t mobile is only paying for 300 dollars for two lines and the other three lines where never submitted and was told its now past the submission date so there is nothing t mobile can do. so at this point in time we are very frustrated. Verizon ended up taking us to collections in which i called Verizon and had them remove it from collections and paid them the total up front amount for almost 1300 dollars. and from the beginning Jessica messed everything up and made mistakes re a sheared us everything is taken care of. this problem would have been resolved with in the month of purchased if only the customer service would actually look into there problems and fix them when they are presented instead of putting it off to turn into a huge problem. this is not our fault we have been on top of this from the beginning even responsible enough to make all bills meet between t mobile and Verizon. we need a resolution ASAP. Because of a managers mess up at t mobile a no body doing anything to get this resolved, t mobile now owed us 3 months worth or phones bills that we were still being charged for with Verizon. We already paid that to Verizon and are requesting that money back from T mobile. as well as all of the terminations fee that charged by Verizon.

I will never go to this t mobile location again. I was lied to about the price not realizing of course until after my money was collected. I was told my phone would come with 70 dollars in free accessories. When reviewing the receipt after the transaction sure enough they charged me for 80 in accessories on top of the 900 I was already spending on a new phone. I’m very dissapointed. The overall service was not bad but the employees were worse than car salesman. As many t mobile branches as there are just save your self the lies and deception and go to another one. I hate to leave a bad review but it was honestly just that bad that they would blaintently lie about prices to get an extra sale. Again, very dissapointed. The only reason for 2 stars is because the service wasn’t horrible.