Sherwin-Williams Paint Store

I’ve always had excellent service while shopping at Sherwin willuams stores throughout Los Angeles county, however the Glendale store is by far the worst in service and customer satisfaction More importantly Ana is unprofessional and truly under qualified for her position

Young man helped me today. Was very friendly and patient. Took the time to pop up I’ll individual color chips and was still multitasking w other things. Definitely will come back when we paint the restrooms.

Came in to pick up two quarts of paint. The sales representative read is the riot act on how fantastic the «Resilience» paint was. We thought it was a good deal as well and purchased. Then hours later, we realized that we were actually given a completely different product (interior paint vs exterior).
My husband contacted the store and asked if they’d exchange the product for the product that we need to paint our exterior window trim and doors. The manager said to come in and they’d be happy to return. Great!
I come on in and do the exchange. The assistant manager said they could not do the exchange without the card it was purchased on. One important detail they failed to mention. The asst mgr was happy to send me on my way home and return with the physical card.
Thank god for Andy, the helpful sales assistant that did a little research and figured out how to exchange without the card. The balance was $ 1.12 and I was happy to pay.
At the end, from my first initial visits to Sherwins Williams — Glendale, to my returning visit for the exchange, it’s was an unpleasant experience. The employees seem miserable, do not say hello and are not helpful at all.
I will not be returning. I should have just gone to Home Depot and save a few dollars.

The people who work here are amazing. Seriously. I barely know what I’m doing when it comes to painting and even though I got there right before they closed, everyone was so helpful and took the time to explain what I needed and why. It’s a little more expensive than Home Depot but for a thousand reasons to totally worth it if you can afford it.

We’ve had an excellent experience at this store.
A quick history — I’ve used Benjamin Moore paint in the past, and loved its colors and the color examples in its print materials. However, my good friend that had recommended Ben Moore in the first place told me about a then-​current sale at Sherwin Williams, and said they were the same quality as Ben, I should check them out. We have sold our townhouse and have bought a new house, and since we wanted to give everything a fresh coat of paint, a sale sounded good — we need a lot of paint.
I called Sherwin Williams in Glendale and talked to George, he was very helpful, and said I could reserve cans of paint at the sale price and choose the colors later. I planned on thinking on the colors and would call back. Enter in moving h@ll and 2 kids and the work day and I forgot to call until after the store closed.
Deeply sore to have missed the chance to buy paint at 40% off (a solid discount), I found the «contact us» page on the main Sherwin Williams website and wrote a letter saying all this and asking if there was any way the sale could be extended for me for another day.
The district manager wrote me and said yes, they could extend it to me for another week — they’d love the opportunity to earn my business. Joy! And what a stress relief.
So then I started working with Ana, Christina, and George at the Glendale store. They have been so willing to work with me as my husband and I took time to map out all the colors for our house. They made sure we were buying the right paint to meet all of our needs. Ana in particular has been our point person, and has been warm, professional, and so helpful. On more than one occasion when we’ve driven away from the store, my husband commented on how nice it is to receive such high-​quality customer service.
The paint itself (the whole point, right??) looks absolutely gorgeous on the walls. We’re very happy with the colors. Sherwin Williams also has some great ideas in its print samples, and we’ve been super pleased with the results on the walls. And trim. And ceilings. There’s also lots of Sherwin Williams color ideas on Pinterest.
Since we have a contractor painting the house for us, I don’t personally know yet how the application of the paint feels. However, one day while Ana was assisting us, another customer came into the store gushing about how easy the paint was to apply. «It’s like butter» was actually a phrase used to describe their Cashmere paint line — the same paint we’re using. So much better than thin paint that drips like water and needs 3 coats.
I don’t know anything about their wallpaper line, but as far as paint goes, we love this store.

All i can say, we ordered this pricey wallpaper almost 2 months ago and never had received it.
We called 5 times spoke to Ana and other representatives and all they would say that it is out of stock and we have to wait till the manufacture will «make it». I mean really? Why would you accept the order and tell us that it will be in in 10 days when you don’t even have it in stock ?!
Very disappointing experience.

My wallpaper guy asked for this special primer we need before the wallpaper is installed and he said Sherwin William paint store have it. I came here and asked for it they did carry the one gallon buckets but I need 5 gallon bucket. The guy who was helping me did not want to putt in the effort to call other stores and see what they have so I ended up calling my wallpaper guy and just getting it from the store he uses all the time. I just wonder how the management trains this guys to just say whatever they feel like or at least try to help their costumers.