Scottrade

I hadn’t used my scottrade account in years and still had some funds left over in it. One of the agents up front named Rocky was kind enough to help me get it transferred to my account even though this branch wasn’t the one I set up my account at.
I knew it was more leg work for him with no real reward, but the guy did it swiftly and with a smile. Filled out a one page form, handed it in and he had to fax it over to the correct branch to do all the rest. As promised my funds were wire transfered into my business checking account the next day.
Great service, quick and easy!

Warning!!! Must Read!!!
I had a account with Scottrade and a while back I sold all of my stock because I thought the market was going to crash. A few days later, I checked my account to make sure all of the money from the sale was put back into my account. I was missing approximately $ 5000.00 from my account of Approximatly $ 13,340.00. I called Scottrade and Jimmy at the Glendale office told me he did not know what was going on but he would check on it for me. After a few days of investigation, he told me that they were not sure where my money was. I got very upset and he told me he would keep investigating. A few days later, he told me that the tax department at Scottrade took my money per a request from the IRS. I called the IRS and I spoke with customer service and then a supervisor. Neither of them new anything about this. They told me that they never requested the money nor was there any reason to take it as I did know owe and money to the IRS. I called the main branch of Scottrade and told them what the IRS told me and I want to know where my money is. He told me he would investigate. He few days later, he told me that the tax department took my money and sent it to the IRS and that I should call them. I called the IRS again spioke with someone from the collections department and another supervisor and they told me that they still have not received any money from Scottrade for me He also told me that he can see if there was any requests to take money from me. He said there were NO requests made to Scottrade to take money from me. He also said there was NO reason to take any money from me. I called Scottrade back and they told me that there is nothing they can do and that I would have to get a tax professional to get it back for me at the end of the year. I asked them if they could send me a letter stating that they took my money, how much and why. He told me that I would have to go into my Scottrade branch and give a written request. I asked them why they never informed me that they were going to take my money nor did they inform me when they took it. I would think and expect that they would have sent me a e-​mail informing me of the deduction. He said he did not know. I am now in the process of closing my 2 acounts, my moms, my dads and some of my friends are all closing there acounts. Nobody wants to find there money missing.

I’ve been with Scottrade for years, but I’ve never really needed to call them. Called today to get some basic info on options trading, and I got a fantastic tutorial from Mike. He took his time with me, and explained everything thoroughly using examples and answering all my questions. Totally satisfied!

Came in to open an account and the workers were friendly & very business– oriented. The lady went over how to use the online features and it seems easy enough to work with. Parking was kind of a pain because I had to park at the Galleria and shimmy my way over. It’d be nice if they had parking for those offices in a separate lot. It was also kind of hard to spot the first time around, but manageable for any grown person.