Sanderson Ford

We buy all our vehicles thru Florin Nichitean in sales at Sanderson. The sales department and service department are second to none!

Called to get some graphics for a Raptor and was put on hold for nearly 8 min. When the guy came back on he asked «what I needed?» he said «I forgot you were there». After being put on hold for another 5 – 6 min he asked me for the year and type of vehicle.
I understand you get busy but at least communicate that to me or offer to call me back.

Went to get my oil changed today last minute and was really impressed with all the staff there and their customer service. Other places always wanna charge me for stuff that doesn’t need to be replaced or fixed. I knew exactly what needed to be done and that’s all they said needed to be done without me saying anything. The service was quick and I was satisfied. I will definitely be back.

Best car buying experience that I have ever had. No pressure tactics, and no hidden fees and costs. Very low stress experience. Thank you to our salesman Brendan.

I met Tom «The Preacher» and test drove a used Mazda I had seen on AutoTrader. Tom was friendly and genuine. More importantly, he never tried any hard-​sell tactics. Rather he showed me the car, allowed me to drive it and, when I told him I had a few others I wanted to drive prior to making a decision, gave me his card and asked me to call him should I want to discuss numbers on the Mazda. I received a brief «Thank You» via text the next day and a week after that a short inquiry asking: «Are you still in the market for the Mazda 3?» I ultimately did not buy the Mazda 3 and thus did not buy from Tom… but had it been the right car for me I would have felt good about doing business at Sanderson Ford and with Tom. I found the respectful way they treat the customer to be a refreshing rarity in the industry.

Just purchased our new 2016 Explorer from Brian Fitzpatrick @ Sanderson
Good experience, Brian was very nice & helpful. We would do business with them again.

Recently purchased my first vehicle here ! Love everyone so much now my family all have new cars too, they really do their best to meet everyone’s expectations. I really recommend them I wouldn’t take the time to write this if I didn’t mean it Check it out…

Bought my first car from Sanderson tonight. My salesman, Mike Gilbert, was fantastic. This was the most pleasant auto buying experience I’ve ever had. Reached out to Mike through the Internet on Friday. Told him what I wanted and and the obstacles we might encounter. We had a deal in place on Saturday and I picked up my new ride tonight.
Great experience and I would recommend Sanderson to anyone looking for a car.

They seem to be a bit slow today. Been here over an hour an still waiting for an oil change. To bad.

A big thank you to Tracy Swartz for helping me buy my second brand new ford car. I never imagined I’d be driving my dream car. He made the process so easy and explained everything in detail so I knew exactly what I was buying.

My 14 Edge started funny first thing this morning (dying battery). Drove it straight to Sanderson without an appointment. I parked so I wouldn’t block anyone who had an appointment. I spoke with a service advisor within 10 min of my arrival. He said it would be 3 hours. No biggie because I showed up unannounced. He told me to wait a minute while he made a phone call, he came out a couple of min later and said QuickLane would be faster. Went to start my car to pull around, dead battery. QuickLane jumped it, moved my car, and I was out of there within about an hour as promised. And it was covered under my warranty.
We have bought 4 vehicles from Sanderson (Jason Lopez) and will continue to go back time and time again. Anytime we have had an issue, they’ve been super helpful. Even with my 13 Focus that had serious tranny problems after I hit 15k. They always put me in a car knowing I come from the other side of town and have kids to pick up and drop off.
Everyone we’ve met is super friendly and as helpful as they can be.
Thanks again for helping me this morning and getting me in and out of there. You guys really are great!

A couple years ago, I shopped around and around for the right F150, I’m very picky about what I want and what I’m going to pay. So I found the Right truck at Sanderson, I worked with Scott in sales and got a deal that I was comfortable with almost immediately. I hate the overbearing salesman and finance guys you see at other dealers, you won’t be seeing that here. They have a comfortable low pressure sales environment that makes buying a car less stressful. I will be going to Sanderson first the next time I’m looking for a car.

I have purchased four new vehicles in the last 12 years and this was by far the EASIEST, FASTEST and most PLEASANT experience yet. It was also probably the hottest car shopping day I could have chosen (117 degrees); so that’s saying something!
Pat O’Brien, our salesman, was quick, helpful, knowledgeable and not remotely pushy. He showed me only the models and trim levels I told him I was interested in, and allowed me to test drive three different Ford models without a blink. He was honest about the mileage on the new vehicle and the trade-​in value for my Dodge. The entire process was quick and easy.
I expect to purchase my next vehicle from Sanderson Ford and will work with Pat. Thanks for a great buying experience and a great ride!

We were excited and ready to buy a Ford Explorer! After many hours of research, my husband found the ideal Ford Explorer on Sanderson’s web site last Saturday. It was the perfect color, and had all the features we wanted. He called the dealer and spoke with a salesman, «Larry», and gave him the information on the Ford Explorer we wanted to buy. The salesman, who has been with the company for 13 years, assured my husband they had the vehicle, and emailed him a proposal. The price looked good to us and Larry said he would prepare paperwork in expectation of our visit to Sanderson on Monday (they are closed on Sundays). On Monday morning, my husband called Larry to tell him we were on our way. We drove 30 miles to the Sanderson dealership. When we met with Larry, he had done nothing to prepare for our visit. We showed him the proposal he had sent us and told him (again) which vehicle we wanted to buy. He spent the next half hour locating the Explorer on his computer and then took us outside so he could drive us to see the Explorer, which was in the «back lot.» He drove us around and around the dealership’s parking lots looking for the Explorer, all the while telling us irrelevant stuff like how big the dealership was, how they have live guards 24 hours a day and touting the great variety of vehicles they sell. After what seemed like an hour, he couldn’t locate the Explorer, and he finally stopped and went into an office. When he came out, he informed us that it «must have been sold, and somebody forgot to log it in.» Larry said it wasn’t his fault so he didn’t see a need to apologize. Don’t waste your time here. It seemed like a «bait and switch» tactic to us.

Bought 2 Fords from Florin and have used their service center for oil changes.
Top notch organization all around.

JD at collision center is always professional and willing to solve problems and fix cars. I have dealt with JD for 6 or 7 years and always had a positive experience!

No stars! Just received the worst customer service all because the service department closes in 8 minutes Needed a key made for my ’08 ran down to Sanderson Ford to get one made since it’s chipped, service writer George said they couldn’t do it because they close in 8 minutes. What the hell, what if I was stranded in this situation? For advertising you have outstanding customer service is a lie. Taking my Ford business elsewhere, and to think I drove from my side of Surprise to come to your Glendale location.

March 28
I called their service department and explained to him the the Bluetooth in my car was not working correctly
I also told the service writer that I have purchased this car about a week and a half ago
I’m currently trying to establish a town car service here in Phoenix and I need my equipment to work to the best of its ability
the service writer suggested that I look through my owners manual and do a master reset and if I still had problems after that to bring the car in on Monday
I was very surprised that she didn’t ask me to bring the car in to do the master reset or offer to have it checked out
good customer service is very important to me I provided to my customers everyday. eventually I will be growing my business and whatever dealership gives me the customer service with car. I will turn into that dealership in the future to purchase more vehicles

Had many issues with this dealership. They don’t listen to their customers at all. I recommend pretty much any other ford dealer in the valley. Smug. Cocky. Always have to have the last word. Please do yourself a favor and try Earnhardt ford because as silly as it sounds they really don’t give you any bull «poo».

Update***
Went to Bell Ford who acknowledged the wrongdoings by Sanderson. They were amazed that they wouldn’t fix the problem. Provided Sanderson the bill and have washed my hands free of them.
Advice: Go to a different Ford dealer instead.