Residence Inn by Marriott

Wow. What happens when Marriott revokes its name from a property? The alarm bells should go off.
This was always an «ok» hotel. Now, it is a place right out of a horror movie. Be sure to check out the reviews on Trip Advisor and other places.
If the reviews are for the Marriott Residence Inn, they are no longer relevant. If they are more current and rip the hotel to shreds, then you can believe them.
Management does not care about customer service. This place will be under new ownership in a year or out of business. In the meantime, book somewhere else.
You have been warned. I usually only write favorable reviews. This was so bad it was time to write my first ever negative review.

Maintenance is weak compared to other residence inn hotels. There is lot of disturbance by teens around. I felt the atmosphere in the hotel is less hygenic. Wi-​Fi is better. Breakfast standards are low.

I’m definitely a fan. I am relocating to Milwaukee and stayed downtown at a boutique hotel for the first two weeks. During that time, my wife and I decided to purchase a house in Fox Point, so I chose to stay here for the third week. For a long-​term stay, especially if you have business on the north shore, I definitely recommend this hotel.
Difference between this hotel and the boutique hotel downtown:
1. Boutique had a continental (cold) breakfast while this hotel has a hot breakfast.
2. Dinner is included in the cost and the variety (each night is a different meal) and quality are superb. Cathy R can cook and bake! Grab them cookies right out of the oven! Cathy makes you feel like you are at home!
3. This has a full kitchen, including an oven. The other had a kitchen minus the oven. And all the supplies (soap, dishwasher detergent, sponges, salt, pepper, etc.)
4. Free parking, right outside your room. Downtown you will need to pay about $ 26/​night for parking.
5. Outdoor swimming pool (though it isn’t open while I’m here. Must open in the summer).
6. Fireplace!
7. Comfortable living room feel.
8. Larger table for working and eating.
9. The staff are amazing! They are always smiling and laughing with me, again, making me feel right at home.
The quality of the hotel is not as elegant or cool as the boutique hotel downtown, but it is also more homey and cozy feeling. If you’re looking for a fun, one or two night experience in Milwaukee, this might not be the place. But if you are away from home for an extended time, or traveling with your family and wanting a nice place to stop and feel at home, this is the place.
As I have said, I’m a fan, and I will definitely be coming back here in the weeks to come.

We are Marriott Platinum members so when we need a place to stay we always pick Marriott over other hotel groups. We have stayed here in the past, but it has been over 2 years ago. This last stay was fine and I dot recall the room being un-​clean. But this time it was just gross. The kitchen sink had a strong oder and things were sticky. We had the «pent house» which is a fancy term for their 2 bedroom suite with a loft. It is fun for kids, but the noise travels from TV to TV. Our bathroom seemed to have not been updated since the 80’s and was not super clean. The upstairs bathroom was nicer than the «master.» Our son enjoyed peeking over the balcony. We enjoyed keeping our socks on the whole time to avoid the carpet.
The staff are very friendly, it is in a nice location, but I think they have had a changing of the guard in housekeeping.

Positives:
*big rooms
*clean
Negatives:
*sucky parking. Underground parking is not optimal. Card reader barely works. Parking in structure down the street is creepy and dangerous.

Perhaps I am spoiled by the wonderful full service Marriott and Fairfield properties in downtown Milwaukee. I checked into this Residence and it’s a perfectly standard Residence Inn just like the handful where I have stayed previously. A very large sitting area, a kitchen with a stove and full size refrigerator, a separate suite where the master bed is located and the usual bathroom with shower and curved shower curtain rail. It is extremely convenient to access, located right off the highway.
But after the one night, I decided that it wasn’t for me and checked out. Breakfast was pretty good in the morning — scrambled eggs and bread for toasting and more.
If you’re looking for an extended stay property, you can’t go wrong here.

This is a place that deserves the ranking, «EXCEEDS EXPECTATIONS». So many companies these days survey customers and employees know it. I get really agrivated when the person who provided service says to me, «You will be contacted with a survey and I really need you to rate me exceeds expectations — if you don’t I’ll be in trouble.»
All of the employees we encountered at this Residence Inn were very friendly (and it seemed genuine unlike places where it seems put on). They were efficient and helpful. When we checked in we called down for extra blankets. The clerk said, «I’m sorry. I am the only person here right now so it might be as long as 45 minutes before I can get them to you.» But her situation must have changed because we got the blankets in about 10 minutes. Housekeeping staff did a good job.
We stay at a lot of Residence Inns and the food offered is pretty much consistant (and good). But the service provided by the staff here was the best I have experienced. They seemed to have more people than average. Actually, it seems they have more people who are flexible and do several jobs. So when the food lady needs a little help a guy who does other jobs around the hotel just slips in smoothly and the job gets done.
By looking closely I could tell this is far from a new property. But the maintenace is outstanding. They have very competant people maintaining the building inside and out. A casual observer might think the place is brand new.
The general manager deserves a gold star.

I enjoyed my stay here. We got a suite here despite it only being two of us. The place had some outdated features and things in need of some touch ups, but everything was functional and clean. The suite was quite spacious. A downstairs with a living room, small flat screen tv, sofas, a kitchen with table, stove, fridge, microwave, dishes. The bed downstairs was nice and comfy and bathroom modern. The bed upstairs was a little smaller but just as comfy and there was an additional bathroom. The staff was extremely friendly. There was coffee, popcorn, and a few other items in the room. I would stay here again. There was also free wi-​fi.

My fiancé and I decided to get married in a very low-​key way, going to the courthouse in the city where we live and then flying to Wisconsin for a weekend reception with family. After looking at reviews of other hotels in the Glendale area, we decided to go with the Residence Inn for our stay. I am so glad that we did!
The rooms were clean and spacious. There was plenty of privacy, and the layout of the rooms (king studio) meant that there was a decent amount of space for us to hang out instead of just sitting on the beds watching TV like in other hotels. The main building had a large lobby where my folks and in-​laws spent most of their time comfortably getting to know one another. There’s a free continental breakfast and on more than one occasion we got there after posted meal times and we were still taken care of. The breakfast selection was much better than I had expected for a complimentary meal.
What really made the visit so great was how friendly and welcoming the staff are here. We hadn’t let anyone know that we were coming in for a wedding reception, so I don’t think we were getting special treatment because of our event. Everyone was just so darn nice! Such big smiles from everyone at the welcome desk, the cleaning staff, the people running the breakfast, the guy putting the USA Today out in the lobby… EVERYONE was so friendly and focused on giving great service. It was above and beyond what I had expected and I really hope that the folks that work there see this and know how much we appreciated their excellent hospitality!

Nice place after the remodel.
Internet can be a little slow at times but its doable for email.

I like the staff here a lot. They were super helpful and friend. Breakfast was very good too. The waitresses were very nice too.
It was interesting to see the similarities with the other Residence Inn that I stay at in LA. The furniture for the most part is the same with the fixtures in the kitchen and bathroom. The other really nice thing about this place is that you get to use the LA Fitness club for 3 days when you stay here.
However, the rest of the stuff seemed a little dated. They have a pool as well but was shut down for the winter.

Okie Dokie! as they say in Wisconsin. This was a comedy of errors from start to finish of our stay. This was our first time trying out this hotel in Wisconsin. We return every 3 years to visit my husband’s family and to go to his high school reunions. We had read some worrying things about the décor being dated but we decided to give it a try. Well this is where the fun started. We entered a completely newly renovated room with a kitchen with granite counter tops and stainless steel appliances and the smell of new cabinets. The bathroom was also completely redone with granite but the problem was the new carpets in the vanity area were soaking wet. We were so tired from our late arrival that we just left it until the morning. The general manager Mr Galvez was very apologetic and he moved us to another room after they determined that it was flood water seeping through the foundation.(This is June 2008 and Wisconsin and Midwest are in the grip of flooding.) The new room was more spacious as they put us in the handicap room. It has a bathroom so big and new that you could throw a party in there. The door needed a new safety latch but it seemed good to go. Two days later I was woken by dripping at 3am. It was a leak over the tub. The utility cabinet in the bathroom was also unlocked… which is kinda dangerous for kids. I reported the drip and they told me that it was the visitor in the unit above not using the curtain correctly and that it would be taken care of. I had to complain for three more morning when they promptly moved the guy out of the room above and we had no more drips… still convinced it was a pipe problem and not a curtain problem. Then the following night the toilet flushing mechanism broke and then it got clogged and the manager was there with a worker in no time. They offered to move us again. I went to the new room and it was another upgrade to a new two room suite but it was a trek to the other side of the sprawling complex and it was two nights until we left. So we turned them down and while we were out our toilet was replaced. OK… so nothing else could go wrong… No you are incorrect. On our last night I am lying in bed in the dark and the lamp next to me starts shorting out and shooting blue sparks. Are you kidding me?
Well then why the 4 stars you may ask. Well the things that went wrong as just so out in left field we want to think that they are teething issues with the renovation or they put lipstick on a pig… the jury is still out.
Now for the upside. The manager Mr Galves is the most responsive polite man I have ever dealt with. Anthony is this guy that helped us a lot. He became our running joke as the hardest working guy in Wisconsin. Anthony came to see our leak. He helped us move, he fixed the lock on our door, he was mowing the lawn, cleaning the pool, serving ice-​cream at the pool, going to buy milk for cereal… I am not kidding this is just a few of the things we saw him do during our stay. The breakfast ladies are super helpful and sweet and smiling and they will get you juice and coffee. The cleaning ladies always greeted us and every day we left a tip in our room a unseen lady called Phyllis would leave us a sweet thank you note. The front desk was responsive and helpful. The breakfast was fresh and bountiful and our only complaint was that they ran out of milk a few times. They would give me tin foil to take freshly made waffles back to our suite for the kiddo and hunnybunny.
The rooms look really nice and fresh. The bedding is great and the pillows as soft and fluffy. Towels are fresh and plentiful and the dishwasher got run for us every day.
They gave us two nights discounted and one night free for our troubles. We would give them another try before writing them off for all of our wacky issues as we feel it was probably teething issues as the renovation is still going on.
The staff are the best service people I have dealt with in a while… who ever does the morale training for Marriott needs to patent it as it is really working.
It is wonderful having a fully functioning kitchen with brand new full size appliances. It is so close to the 43 and it has a great Pick and Save near by. It is also a two mile drive from the newly renovated Bayshore mall that rivals Santana Row in San Jose, Calfornia in it’s appeal.