Regal Nails

Loved all my visits to Regal Nails within the Walmart on 59^th/​Bell Rd. Hands-​down recommend the herbal foot soak. I went in with a pressure headache and it completely went away after the soak.
Paying is a breeze, no need to stress about not having cash on hand for tipping.
I had horrible gel polish chipping at Elizabeth Arden Red Door Spa after a $ 60+ mani and Norterra Salon & Spa, to name a few. Never again.
After visiting multiple salons around the valley, Regal Nails has been the best nail salon in Phoenix area. It’s definitely worth more than its prices.

I came in last Thursday to have a mani/​pedi done. I really liked the girl who did my pedicure, she was able to replicate the picture I showed her of the nail design I wanted. It was nice to sit and relax and watch Netflix there. She had an appointment come in and wasn’t able to do my mani so the other girl did it. I showed her the same picture and she went off and did her own design, I told her a couple of times the nail polish on my toes were sponged on, she said that her way was better. She painted them pink and then added the blue on top, the instead of doing cheetah, she did some swirls. I told her again it didn’t look right and she insisted it was. Well, I got home and 2 of the tip color popped off, then the next day 2 more just popped off. I called and to see if they could fix it and I was able to go in on Saturday. The girl who did my pedicure fixed them, I told her that and didn’t sponge them and the design doesn’t look like cheetah at all. I thought she was going to remove the polish and redo it, no she just fixed the blue at the tips of my nails. She told me that she wasn’t going to charge me this time but they don’t guarantee the polish, just the gel. I thought that was kind of rude because I didn’t peel it off myself or did it on purpose but it felt like they thought I did. Well, I left and the next day the paint on my pinky finger came all the way off. Then my index finger on my other hand. I google it to see why that would happen, because the explanation I got was the wear and tear of washing dishes and my hair or doing yard work would cause it. I didn’t do any of the above driving my car home when it first popped off. So Google said its because the top coat didn’t dry all the way and too many coats were added, also the nails weren’t buffed or the polish could be old. Nothing on there about yard work or anything else. It sucks because I dropped $ 75 including tip and it didn’t last an hour. I’ve never had this happen before and I’m gonna stick with the place that I normally go too, even though it’s about an hour away from my home. I don’t like when people don’t apologize that this happened or take responsibility for what they didn’t do properly and putting the blame on me. Too bad, I really liked this place but I’m not going back

Do NOT go to this nail salon.
I have been to other Regal Nails and they have been fine — good prices, so so atmosphere, but worth it for a pretty good pedicure at a good price (19.99).
However, this particular Regal Nails was awful from the beginning. When I went to the desk the woman (the older of the 2 women working that day) was the one who was available. She took me to the chair and when I put my feet in the water was REALLY hot — dont get me wrong I love hot showers, hot tubs, etc but this nearly burned my feet. She then made small talk while doing my pedicure, which really hurt. She was rough and didnt seem to care when I repeatedly winced in pain.
She was chatting with the other woman (who also worked there and was giving someone else a pedicure next to me) most of the time and often just stopped what she was doing with me in order to look at the women and finish her conversation (at least 5 – 7 times). Often while holding my foot in the air during the massage, It was very annoying.
When she was done, I wanted to sit for a few minutes to let the polish dry and she nearly threw me out even though no one was waiting. She came over and grabbed my purse and started looking for my wallet to return my card!!! I took the card from her and told her I would do it. She then grabbed my legs and began rolling down my jeans, to which i again told her I could do it. She grabbed my purse and drink and sandals and tried to shove them on my feet. I grabbed my stuff and left. I was in such a rush to get out of there that I didnt even notice what a shoddy job she had done (I still had some of my old polish on the sides and she had gotten polish on my feet).
Not that this would excuse this behavior but it was the middle of the day, not even close to closing, and as I said no one was waiting.
I will NEVER return to this salon again and hope they improve their service if they hope to remain in business.