Rafi’s Express Airport Car Service

Excellent car service, very prompt and courteous, I will use them every time I am in LA and recommend them highly. Very responsive to both emails and calls, accurate billing, no added charges, couldn’t ask for more. Prices are great too! Thank you Rafi!

This is just a fantastic company! We have used them for years and love love love them!
The Stallcups

I hired this business for a round trip to/​from LAX in April, 2014 based on the very good reviews on Unilocal.The owner, who was also the driver, seemed to be very reliable and knowledgeable taking us to the airport on time in spite of the high traffic. During the trip, we expressed our concern regarding the return trip, as we knew from other people’s experiences that you are usually left in the airport to wait for at least an hour before you are picked up. He assured us that he will be on time, waiting for our arrival somewhere close to the airport and we shouldn’t call him until we get our luggage and come to the curve. He also confirmed that he had our return information, which I actually listed myself on the form that I had to fill out on his website when I requested the service. When we came out from the terminal and called him, he acted like he didn’t even know who we were, pretending that he had no information about our pick up. After a 16 hours flight from overseas and 2 hours in the customs, we had to struggle to hire a cab to get us back home. It seems this business has good reviews, but in my opinion he is no different from all the other ones who make big promises before you hire them. Their tactic is to let you wait in the airport for 40 – 50 minutes on the return trip because they have no guarantee that you will call them when you get back. So rather than taking the risk of showing up and not finding you there, they’ll make you wait for them. I could even understand that if he would have told us to call him when we arrived. We had to wait to go through customs anyway so if we called him then he had enough time to show up, but he assured us there was not need for that. Too bad you can’t count on these small business. If you want to spare yourself the frustration, hire Über. They have the same prices and are way, way more reliable.

I have used Rafis car service for over 2 years now. This review is long overdue. I generally use then to and from the airport. They have always been on time, professional and helpful carrying bags to the car at pick up. In most cases they also have picked me up on a timely manner from the airport. I have waited longer than 10 minutes to be picked up at lax on only one occasion. I will give them the benefit and still give them the 5 stars since it was an isolated event.

I have been using Rafi’s Express for over 5 years now. The driver’s courteous and on time. I use Rafi’s Express for both business and leisure travel and they have never disappointed :). I highly recommend Rafi’s Express to all my friends/​family/​co workers. Keep up the great work guys!

Arrived at my home a couple of minutes early, helped load luggage, and drove safely to the airport. What more could you ask? I would use this car service again.