Quest Diagnostics

Rude and loud is the best i can say without vulgarity. This workers think they are working in a night club. Laughing being loud and throwing things around. They forget that the customers in the waiting area are mostly sick or patients of doctors that have told they have to give blood for tests. We are not there to be ridiculed. This location should be avoided until management does something. Unprofessional idiots. And also your appointment is worthless.

I had an appointment for 7:45 and arrived a few minutes before. The waiting room was packed when I got there but I think only one other person had an appointment. I was back to my car by 8:15. Everyone we encountered was very friendly. It was quick and efficient.
I would recommend making an appointment. I made mine at about 4pm the day before and was still able to get an early morning appointment.

Customer service is non-​existant at this health care facility. Front desk clerks are rude to the max! Waiting room is long but that’s expected; what’s not expected however is their lack of smiles, make-​up and bad attitude.

This is the worst Quest I have ever been to. I have been doing regular blood work with Quest for a decade and this location and the woman Misty who works the front desk is cruel and degrading to everyone who walks up to her. I sat in this lo, cation last week for 1 hour which was fine it was packed and I was okay with waiting because I had screwed up and got my appoint time wrong. I sat and watched Misty talk down to each person who came up to her. Finally a elderly man walked up to her and asked for her supervisors name. She told him to «sit down, I’m speaking to some one else her and I’ll get to you when I’m ready to». He replied with «I’ll wait right over here on the side but I don’t have to sit down». I watched her ignore him while not dealing with anyone else for 20 minutes I almost fell into the floor in disbelief as the rudeness she had. I have never seen anything like it, honestly. Finally I walked to the counter because I felt bad for this elderly man and I asked her for her name and her response was «M.I.S.T.Y.» She actually spelled it out for me and didn’t say her name. I then said «I am sorry but I have been watching you for a hour and you are really cruel to every person who has walked in here until the man right there asked for your supervisors name and then I watched you be over friendly cause you were clearly worried about I’m informing your boss», and I suggest you either find a new job or change the way you deal with people because this is not the field for you, you should not work with people”. She laughed and ignored me. I was then called in for my blood work and I have also contacted Headquarters on this employee. Go to the one on Central it’s a better location with a happy front desk person.

These Unilocalers are cray! Of course there’s gonna be a wait when you come in without an appointment and of course there’s still going to be a bit of a wait even when you do have an appointment. That’s just how medical offices roll. I do wish I made an appointment but without an appointment and walking into a completely full room (no more seats/​people standing around) I was out in an hour and fifteen minutes. On a Wednesday at 11AM.
The staff was very professional and friendly! Quick and efficient. It sucks because it’s obvious they’re understaffed but people really need to use their brains and realize that that’s not their fault so save the attitudes!
But prep yourself for a wait with no service and a big parking lot with no parking. And a really annoying crowd in the waiting room :)

This incompetent lab sent the wrong blood results lab to my doctor for surgery. At the hospital, after surgery, I was given an unnecessary vaccine. I can’t believe they could be so negligent. The hospital ran another blood test and saw a different result!

My husband was in and out of Quest in 10 minutes. We made appointment which is recommended. Tried to walk into location on Glendale and it was standing room only, we had to leave as it would have taken hour or more. Also, my phone had service as I write this I am still at the location. I was concerned from previous reviews but our experience was great!

I came here with an appointment but ended up waiting for an hour until I was helped. I suggest getting an early appointment to wait less. The lady at the front was amazing. She was very kind and helpful since this was my first time. Finally, once it was my turn, the RN or LVN or whatever was really rude. She didn’t not smile once nor bothered to look at me when speaking. I felt as if she was going to mess up and I would be forced to come again. vsoon after e process the computers begin having issues. I spent a total of hour and a half there when I went in for a procedure that should take a maximum of 10 minutes. This location was okay. vther was just a lot of people and a fair ratio of nice to rude people.

Quest made a bad choice when selecting this real estate location. It’s underground so you have absolutely no service. The wait is super long and they don’t offer wi-​fi. They should invest in offering Internet to patients waiting and maybe hiring some more staff so the process can be faster.

I was in and out under 15min while i was reading the reviews and expecting the worse.
My experience was positive. I had to wait 5min at the front desk to talk to someone, but once i signed up, she called me in in few minutes with friendly attitude.
The place is not as glamours and organized as the other QDs, but it serves the purpose.

This place is horrible. The staff is so rude and inconsiderate. If at all costs go to another location. They take forever and don’t know how to run this place. DONT GO HERE!!! And to top it off I went in the restroom and they had a huge huge huge cockroach ewwwww

The employees here are unprofessional, rude, and unorganized. They have loud private conversations in front of customers. They express how they need to go to lunch on time !

If I can give them zero stars I would. Horrible service!!! They treat you like shit. I had a 10:45 am apt and waited until 12 for a simple pre employment drug test. AVOID AT ALL COST!!! Horrible place where happiness goes to perish!!!

This place is looks bad because of one employee, his name is WALTER. He is so rude and no sense of customer service. People come here for service and not everyone knows how insurance works. He should be more accommodating and discreet in dealing with people. He should undergo more training in customer service and patient care. I tried calling their manager but unable to get his number. Does anyone knows what’s the number in that certain branch. All I can find is the main quest customer service line.

Avoid this place at all costs. If I had the foresight to check Unilocal for a lab (yep its not just for restaurants or bars) I would have avoided this insane morning. They open late. If you have an appointment early, too bad. Appointments dont matter. There is a line and a sign up sheet and they dont care at all if you have an appointment. The front desk lady is illiterate. She mangled my name three times and I didnt catch it. When I went up to inquire about how much linger, she pulled the sheet and said i called you 15 minutes ago. We started arguing about how she could come up with that particular pronunciation of my very common name. Its absurd. I had an appointment and here i am still waiting an hour later. Unfortunately this isnt a restaurant where i can just leave; still need my test.

First of all they were late 20 minutes to open, Secondly as I walked into the room there were people laying in the hallway. Got to the room after walking threw the war path, then the lady leaves the door open starts taking my blood then another patient walks in with her pee cup nice and filled sits it on the counter next to me talks for a minute and leaves. DISGUSTING! Avoid this place at all costs. I’m gonna go take my disinfecting bleach bath now.

If there is any indication of the type of people «working» here and the type of business they run I should have known better when you have to go to the basement to find them. From the front desk punk chewing on who knows what and referring to you as «bro» to the lab person who refers to you as «darling» this lab is a complete joke. All the employees talk about in the open space is what they’re going to eat tomorrow and the rest of the week. The hours they post are different from the hours for «special» services and they don’t have any record of who made an appointment. I hope they shut this place down and send these morons back to school because they sorely lack any education and professionalism.

Came in straight after lunch, signed sheet, they called me up 40 mins later asking for my doctors request and asked me to sit and said it would be almost another hour!!! These workers come in late from lunch, take their time, don’t show any remorse and don’t even care that you are starving and it’s late afternoon!!! 3pm and still waiting!!!

I have to get routine lab tests every month and I come here because it is closest to my house. I have had multiple bad experiences, including being stabbed numerous times by inexperienced staff for a routine blood draw. The last couple times I have been were relatively painless trips, for a urine test they would just hand me a cup and send me in. Today though, all patients were met with some serious attitude. With only 2 nurses working, the place was seriously understaffed, and after my name being called I walked towards the bathroom as usual. I was immediately yelled at (in a quiet waiting room) and told to go to the patient rooms because this «was procedure». I tried to ask the nurse if it was a new procedure but she continued to talk to me with attitude and completely interrupted me asking me to spell my last name. I told her that last time I had been in she just handed me a cup and I was curious what changed. She claimed it wasn’t her and then scolded me saying there were multiple African Americans working there. Excuse me??? Just because your African American doesn’t make ME a racist that can’t tell you apart. Coming there for over a year, I am aware of the staff and who works there and I think my memory is much better than hers if she doesn’t recognize me. Terrible service, long waits, and to top off the horrible experience you will likely endure, the staff here is incredibly rude nearly every time I have been in. I understand you deal with rude patients all day but to treat someone the way I was treated is total BS.
I would give 0 stars if possible.

Honestly, I don’t know what people are so wired up about… I had a very pleasant experience giving blood (which i absolutely HATE to do)… the receptionist was very polite and just a chill girl. The nurse who took my blood, Blanca, was great and really made me forget about the fact that i has a needle in my hand.
The only bad part was the waiting, but considering that i was a walk in, 35 minutes of waiting was fine with me. The process itself didn’t take longer than 15 minutes and it was painless and pleasant (I can’t believe i’m saying this about giving blood, but it’s true).
The place itself wasn’t all that great as it is in the basement of the building, but it’s NOT broken down building after Armaggedon like someone mentioned, plus i believe this is a new location for Quest. The only bad part was finding it becuase it doesn’t say anywhere to go to the basement and was a bit difficult to find unless you ask someone for directions.