Petco

I’ve taken my dog here several times for grooming. But the last three times, the hair cuts have been awful. But my biggest problem was this last time. My boyfriend and I took our dog in for a summer cut. We asked if we could get our dog’s hair about an half and inch cut. And the groomer actually said to us that she doesn’t believe in cutting a dog’s hair to match the owner’s vanity. Yes you read right. I was livid!
They have a chart there to demonstrate the length of the cuts. I asked for the one in the middle and I got the reply of, I’ll try. So 4 hours later we picked up our dog and he was completely shaved down. But there were spots that were uneven, and they cut a strange short ring at the base of his tail, and left the rest of the tail fluffy. I was so upset I had to wait outside while my boyfriend paid $ 66 for someone’s laziness.
I am never going back there again. I felt that the vanity comment was way out of line, that the hair cut was lazy, and way over priced. My poor dog was shivering when we got home so now he’s wearing sweaters until his fur grows out. I’ve been unhappy with this place four times now. And even though it’s convenient, I’ve learned my lesson.

The only person that greeted me was a woman who was advertising food (I don’t believe she was even an employee). Long lines, no one available to help me. I ended up walking out empty handed… First and last visit.

I just came in to buy my Guinea Pig food and I must say I disagree with all the negative reviews! Idk if I’m in a happy mood today but everyone has been extremely nice and helpful.!everyone has a different expensive and mine was definitely a good one

We just rescued a kitten off the street. We rushed to petco to grab flea shampoo, collars, food and medication. A bit overwhelmed with all the product we asked a salesperson for some help. Jeffery, shaved head with glasses, was absolutely amazing to us. He was upbeat, friendly, helpful and knowledgable. By far one of the best shopping experiences I’ve had in general. Thanks Jeffery!!!

I am very upset that their dog trainer, Tanya, has left (Quit).She was the best of the best and understood dogs and their behavior. I hope they bring her back.

I definitely came on a good day because the workers were very helpful with whatever I was looking for. However, I wish some of the employees were more informed with the products that they carry. I went in to buy a small animal nail clipper and one of the workers only told me that they carried clippers for cats and when the employee who was helping me out took me by the cat nail clippers, another employee stopped what she was doing and took me to where the small animal nail clippers were.
Even though they were the same product for cats, small animals, and birds, it would have been nice if that one employee didn’t just brush it off by just saying they have it only for cats. I’m a new bunny owner so I obviously wouldn’t know if it’s the same nail clipper for cats and small animals (like rabbits).

Nice, clean, great selection. They start their closing announcements 30 minutes prior and repeat them every 4 minutes. They should close their doors the same time as the rest of the shopping center closes, 1 hour later.

So disappointed. I went to this store today (May 20, 2016), around 8:45, to buy flea control for my 3lb tea cup dog. I found many types and brands of flea control. But I was confused and didn’t know which one would be right for my dog, because my dog is 2.5 years but only weights 3 lb (people who have small bread will understand). I would’t want to harm my dog by applying wrong item or wrong dose. So I approached to the cashier and asked her to call someone for help. Her answer was «We have products on the shelfs, just read what it says on the box». I explained that I needed help, but she said «Sorry I am at the register and can’t call anyone else just read what it says on the box». I left the store very disappointed and without flea control. She was very rude

This Petco store has its pros and cons. There is ample parking and good organization, but if you go in for something specific expect it to be out of stock. For these reasons, I much prefer the location in Hollywood. However, this review is mainly for the grooming department, and words can almost not describe how awful it is.
I had an amazing (fluke) experience here with the grooming people. I had a coupon, and my dog came out super soft and smelling better than she ever had in her life. But when I brought her back almost two months later, my experience couldn’t have been more different. When I dropped her off for a bath, the older woman with the dark hair commented on taking care of my dog multiple times — which was weird. She’d only been there once. But I left her anyways. When I came to pick her up, the $ 30 bath had left something sticky all over her back leg (why?) and the «extras» like nail trimmings and ear cleaning had absolutely not been done. When I pointed out the sticky stuff, I was blamed. «Oh, she probably had sap on her so it’s hard to get out.» She most definitely didn’t. My dog doesn’t understand personal boundaries, and sadly, I know every inch of her. But either way, how is that an excuse? Just fix it! Then, when I pointed out the dirt still in her ears, I was told I was seeing hairs. Uh, no. I left with a dog who was dirtier then when I dropped her off.
Just don’t spend your money here. They don’t do a good job, and the response when you point out flaws in their service is abysmal. Take your grooming business elsewhere, people.

I was so annoyed because I had serious questions about my puppy and called for information, no one ever picked up the phone. I called twice and it just rang and rang for minutes. Now I remember why I preferred PetSmart™

This review is for the grooming department! I love their staff. Very nice and friendly. My only complaint is when my dog was done. It literally looked like we were the ones that groomed him. The cut was a little messy and uneven and when I asked him to be fluffed out I meant for him to be blow dried and combed out. He’s a toy poodle so I wanted him to have that teddy bear look. You can tell they just left him under a dryer and let him dry that way. Definitely not worth the money for something we could’ve done at home. But 3 stars for friendly staff!

DON’T BUY FISHES FROM PETCO OR MAYBE THIS PARTICULAR BRANCH!!!
The only good thing that has come from this store is my Calico Goldfish that I bought 3 years ago this coming Father’s Day. About a month ago, I bought 2 more fishes (Black Moor & a s/​m size Calico Goldfish). I came straight home and took the necessary measures to introduce the new fishes to the tank. Within a week, my 3 year old fish had developed Anchor Worms –this is a parasite that is extremely rare in aquarium fish. It must be brought in by an infected fish.
I lost the two most recent fishes that I bought from there and I have my old fish in quarantine. So I decided to go back to this store and speak to a manager and explain how the recent fishes that I bought were infected and as a result, infected my fish. There was no sign of empathy or even being apologetic. I was just instructed to get medication to treat my fish.
I definitely want some type of compensation for my time and money trying to medicate my fish that I’ve had for 3 years, specially learning that anchor worms are rare in a aquarium, specially that I’ve had mine for 3 years now. While writing this review, I see another persons review on the side of the web page that had the same problem as I did. Apparently they blamed her for having that disease in their tank originally.
HEY PETCO, NEWS FLASH, IF YOU WANT TO RETAIN CUSTOMERS AND EARN THEIR BUSINESS, IT SHOULD TAKE MORE THAN JUST PUSHING A CUSTOMER WITH ANOTHER PRODUCT. EDUCATE YOUR STAFF TO BE MORE SINCERE. HAVE THE PROPER STAFF THAT ENJOYS WORKING THERE AND THAT THEY HAVE SOMEWHAT OF A KNOWLEDGE.
IF I COULD, I WOULD GIVE YOU GUYS A HALF A STAR RATING, INSTEAD OF A FULL ONE.

Where do I begin? I honestly don’t expect much from these types of stores. They hire teenagers that think they are experts and tend to have attitudes when you question them.
You’re not experts ! You’ve proven that time and time again. I don’t even ask so please stop giving your own advice when I’m looking around.
This store has a smart a$$ kid who really thinks he knows everything. He doesn’t. If you’re planing on buying ANY type of fish, reptile, bird, WHATEVER. do your own research before buying anything. Just an example: Bettas SHOULD not be in a talk smaller than 2.5 gallons. Don’t listen to what they tell you. Your betta won’t last long.
Also, food is cheaper on Amazon. Ya, I made them price match petsmart (there isn’t a petsmart close by). I DONT CARE IF ITS ONLY .6 cents cheaper per can. It adds up and can add up in my pocket not petcos. I don’t need the smart a$$ remarks from your employees.
Thanks to the man I met in the store referring me to Amazon.

After having w horrible experience at the Van Nuys location I decided to come to this location. I went from having a bad experience at the other location to worse at this location. I don’t understand why you got employees who work there but don’t want to work??? After 20min of searching every isle to flag down and employee I got lucky to find one. As im talking to him he is walking as if he is going to help me and guide me to what I’m looking for. I’m side to side with him and next thing you know he completely brushed me off and walked to the register to ring a customer up. My goodness what planet are you from? I just walked out! Screw u! Not returning ever and on top of that everything is over priced. Found a much better place with much better customer service and much cheaper!!! Peace out Petco

DON’T BUY FISH FROM PETCO! They sold us an Ich infected fish which in turn infected our entire tank. We have had these fish for years, and they were very hardy. So far, we lost the original fish that infected the tank, and we lost one of our old guys. Apparently, the poor guy also got a bacterial infection which completely dissolved his fins.
We went to the store and told them they’d sold us an infected fish, and we pointed out that the tank we got the fish from was infected, there were white spots on many of the fish. The guy told me they don’t sell infected fish, and that we already had the disease in our tank and that we had stressed them out and that’s why they got sick. This is a bunch of bull, and I don’t trust them one little bit. I will never shop at PETCO again for anything!

Bad service ! The guy at the front desk didn’t even dare to offer a bag for what I had purchased !
Hardly said hi .
They have a large selection of everything you need.

I don’t usually go to Petco for my pet needs. The staff here is friendly enough, but they did not offer to help carry my heavy puchase to the car as has been the case at some of the other pet stores.
The merchandise is varied and vast. I like that they have weekly specials. They also have a few pets for adoption from time to time.
parking — large, free lot shared with multiple businesses

I usually take my dog Sam there for grooming, and it’s always a whatever job, but this time it was just horrible. I spoke to the person who would be doing the grooming, and told them exactly how short I wanted my dogs hair to be.
Anyways, I went to pick him up 6 hours later (that’s how long they took.) and saw that Sams face looked very awkward. They had cut his beard very short on the left side, and let it long on the right. (Basically a diagonal line going downwards.)
I told the man there my concern, and he said the lady who did Sams hair just left and that I should come back tomorrow and talk to them, they didn’t really fix much, because they already did a very short, and choppy job the first time. They offered to buzz his hair off for free, which I really didn’t want.
I paid fifty dollars for that, and I wish I at-​least got an apology, or a redo in a few weeks when his hair actually grew out.
As for the rest of the store, it’s pretty normal.
Clean environment, smells pretty good for a pet store, has a large selection, and they offer vaccines and other shots on weekends!
Some of the employees weren’t sure of a few things I asked, but I’m guessing they were new. The others were very helpful though.

WOW I see a lot of low stars. I guess I came in on the right day. Well I just came in with my friend to pick up some dog food. So nothing major here. But I did ask for help and Audri is super friendly and helpful. Cashier was cool also. Line went fast and the animals are cool.
Private garage parking.

I don’t get why this location has 1 star reviews. I’ve been coming here for 10+ years and I haven’t had a bad experience!
The store is clean and the associates are always helpful. They helped me choose the best dog food for both my dogs. They’re honest and know what they’re talking about.
I enrolled my pup to puppy classes with Tanya and I’m happy. She’s caring and educated. She is so sweet and my dog loves her already. Which is a lot coming from Nala since she’s not that friendly.
Thanks for the great experience :)