Panda Express

This place is the worst. They get like every 3^rd order right. When I went in to get my money refunded because they gave me exactly what I didn’t want, the moron manager «Fernando» went into an office and I guess I was supposed to stand there for ever – I never did get my refund. This clown was rude and he obviously has no clue what customer service is. I called their corporate office and they were as rude as he was!
Try Pei Wei. Their food is amazing and for take out-​fast food it’s way classier and they always get it right!

We just waited 20 minutes in the drive through and got home to half filled combos-​not the first time this has happened. We’re 15 minutes away so not going back. Get it together Panda-​you can’t read and fill an order correctly? Yes-​and it was me who called and yelled at you.

Poor service. The rice is old.
I ordered teriyaki chicken x3 and all of them had no sauce!!! I called they said they would replace all 3 meals now I go back and they want to give me 1 bowl. Seriously?
Will not be back to this location ever.

This place was pretty quick and fast. It’s my first time at this location. Generally, I love Panda Express and I’m new to this area. I usually go to the Casa grande or Tempe location. So on this particular day, I was craving a orange chicken bowl, and drove 15 min out of the way to get it.
Typically, I would imagine that you would get roughly the same experience at a chain restaurant. This one however, wasn’t one of my best experiences. The service was good, quick and fast. However, something seemed wrong with my orange chicken. My guess was it wasn’t cooked all the way. It was floury and had a doughy texture. I didn’t like it, and being on lunch and driving so far to get to this place, I had no time to talk to someone about it. I was just disappointed.

Terrible service. Went through drive thru thinking it would be faster. My mistake. after getting my drink, the girl told me to park at the designated drive thru spot. 10 minutes later still no food. I went inside asking where my order went. I was livid. I told the older lady who seems to be in charge and I finally got my order. Next time I will go somewhere else.

They should put on the menu «If it’s not chicken it will cost over a dollar extra» first time I came here I actually reversed out of the drive thru. I asked for a two item and everything that I wanted was almost 4 dollars more. the lady acted so rude when I asked for steamed rice, I heard her groan over the speaker. when I was done ordering she kept asking «And what else?» I had no idea what she was talking about. and said that I just ordered ONE two item. that just flew over her head and for some reason in her headset it came thru to me wanting two two items? I tried twice trying to explain to her that I was done with my order and that was it. she could not compute. poor thing blew a fuse and kept trying to get me to order more and pay more. I told her to just forget about the whole thing and reversed out of the drive thru. went one block more and found a Boston Market. will not be going there again

I like Panda Express but this location sucks!
I am not sure why some Panda locations get great reviews and other not so much. I will not be back to this location due to mistakes in ordering and filling and order correctly. It has happened twice on my on-​line/​drive through orders. Why give us the ability to tell you what we want if you are going to ignore it?
Sloppy at best. Low standards. Lacking in training and follow through.
There are plenty of locations close by… keep driving. You will be glad you did.

Very bad experience here tonight. Went in for 3 bowls and a entrée plate. Lots of food was not ready on the line. Waiting for just about everything you wanted. They didnt seem to be to busy. I started to notice other concerned customers. Once I got my food I tasted a few things that didnt look right when given to us. Fried rice was not fully done and chicken etc… so demanded a refund. Also said loudly that they all need to get it together. Kinda funny… 2 kids cooking whats supposed to be chinese gourmet. The whole staff were kids and far from professional. Bunch of unmotivated people. THIS IS A BAD LOCATION NOT MY 1ST BAD EXP HERE…

Worst Location! Couldn’t even finish our sentence when trying to order in the drive thru, employee was so rude, kept cutting us off, was not listening, and was messing around with the other employees. For the past 5 times we have been, they have gotten our order wrong, this time it was so bad we actually drove back to have them fix it, ughhh we should have learned to check it before leaving the drive thru! We will NOT return to this location, finally learned our lesson :(

Wow, I have never encounter such rude customer service before. I went to the drive through to order and repeat my order to «Rosey» and she was so rude. She gave me attitude and said «yeah that’s what I said.» But she didn’t even read my order correct. At the drive through she gave us our food and swing the bag causing all the sauce to spill. Slam the door and stared us away. I am never going back to Panda Express and I will report this to her corporate/​district manager…

Worst experience at any panda eveeeeeer! I wonder if the staff gets trained at all,!?! they don’t have a clue of what is customer service! My boyfriend and I went for take out last night, the girl was so unprofessional and rude! She wasn’t paying attention to us at all since she and the other girls were talking and joking around in between each other through their head piece. .how unprofessional and rude!!!
The food was very old and bland! Aren’t they supposed to be rotating food if it’s seating there for a period of time?
What a shame…

I have been to this location on 59^th & Olive Avenues, many, many times. Today was my last visit as the 4 women working ignored us, the 5 groups of people behind us got served before we did, customers even asked these women to serve us first as we were first in line they all responded that they didn’t see us! How ignorant can you be! I am appalled as to the ignorance of employees & manager who never stepped in to see what the ordeal was! I will post over every social media sight as to the rude & ignorance of these employees!

I don’t know why my stomach gets upset every time I eat at this particular restaurant, I’ve eaten at other Panda Express and loved it. I just can’t eat here. I hope u chose wisely

I don’t know why I keep eating at Panda. I think I had good Panda once and I keep going back to repeat the experience but it’s never good.
As I was leaving, I went to refill my drink and one of the employees came to the drink station and opened the bottom cabinet door where I was standing and it smacked my legs. I gave him this look like «are you fucking kidding me» and he just stood there with the door still opened and pressing against my legs. So then I said «are you fucking kidding me» and he acted like he had no idea what was going on, and said «what? oh, I’m sorry, I didn’t see you there.» What a cop out.

I really like this is drive thru when I want chinese and just want to wear grubby clothes.
The food has always been fresh here unlike some of the other pandas.
On the down side prices keep going up and seems they give you less food.

Lots of turnover and good location makes this one of the better Panda’s in North Phoenix. Service is great and they are used to working fast as they deal with lots of corporate and school traffic at lunch.

This place is great! I love that they have a drive-​thru, it makes things way more convienent. Other than that, it’s a pretty standard Panda.

Spent 16+ on my food; got half and a flat soda. Terrible.

The service at this place is pure poop. The drive through is a death march. The inside service is terrible. All they have to do is scoop food on a plate, this seems to be too much of a challange for the staff. Coach your people! I like Panda from time to time, but this location is a real let down. The quality of food is consistant with others.

Anyone who knows me — and that’s you, buddy — know I (used to) love Panda Express. Enough to keep menus up at my desk at work to advertise. Note: they are coming down tomorrow. Yeah, I’ve been lazy up to this point, but now that this is in print, I gotta keep up with my obligations.
I just can’t take it anymore. The prices increase with… every…single…visit. As does the wait in the drive thru. My first experience with both the price gouging and the 8 minute wait through the drive thru (God, I’d pray for 8 minutes now) I thought: «Well, the food is still great and this might be a one-​time occurrence.»
But, just in case, on the next visit, I timed the experience — clocked at 12 minutes — and I almost asked for a discount, you know, to bring back the price to the previous visit. My reasoning for the markdown? Duh, gas prices have increased.
I’m not dumb or ignorant enough not to know the two are intertwined, but like a lot of other Americans, I will be finding another place to spend my money for a better value. Panda has done NOTHING to convince me to return. Well, aside from the cuddly bears in their marketing. Okay, okay, I kinda like those talking pandas, but it’s not working.
Still, I rate Panda Express ²⁄₅ stars because I still love their food. I can’t find Beijing Beef anywhere else and that’s my favorite. Also, their «Chow Mein» — by the way, guys, that’s more like LO MEIN, but still — is good as is their Orange Chicken (though I’ve had much better at a Chinese Buffet.) Unfortunately, you’ll have to pay an extra dollar for shrimp items, and take my word for it: it’s not worth it. I’d barely order them at the same price.
Lesson? Don’t choose the Drive Thru, save up for your yearly visit there — as I will, but can a restaurant stay open if that’s the case? — and prepare for a long wait if you don’t go inside. It’s about the same amount of time as if you went to a standard sit-​down establishment, such as Applebee’s…for about the same price.