Pacific Theatres Glendale 18

Just a regular cinema. It is relatively clean and well organised. I like the fact you can purchase tickets online and print them upon your arrival at a machine in the building’s entrance. Tickets are pricy and the foods and drinks are expensive junk food as well. On top of it you have to pay for parking at the Americana.

Second time we got a refund and walked out because movie didn’t start on time due to technical problems. For the money they charge they need to get some management in there who know what they’re doing, not a bunch of young kids running around stupefied by the situation. Wonder what Caruso would think if he knew his theater in the Americana was operated so poorly. I think I’ll write him about it.

Came here to watch The Finest Hour which was listed in Flixter to start at 10:30pm. I left work an hour early to see this film at this theatre only to find out the movie starts at 11:30p. I asked for a discount or something because we came to this theatre based on what the time scheduled said on Flixter. The manager Jesus said he couldn’t do anything about it because it was a 3^rd party advertisement. Who gives Flixter the theatre schedules? Isn’t it the theatre whosever mistake it was it was bad customer service ESP for us who came all this way to this particular theatre I lost money at with to come here my ex favorite theatre. Looks like I’ll be changing theatres. Thanks for caring for your customers Pacific theatres.

This theatre is not what it seems from the outside. From the outside, this looks to be a modern, clean, and almost luxurious theatre with many movies to choose from.
The prices are steep. I would be okay with the prices if everything lined up with those prices.
Let me say, and this may be an understatement, this theatre is dirty. I mean, crack house dirty. The seats look like a baby’s high chair that has not been cleaned in weeks. Don’t believe me? Look at the photo I took to my assigned seat. Wow. I will not becoming back until management takes the cleanliness of their theatre seriously.

Disgusting seats and floors. What a disappointment. When looking for a theatre movie watching experience and spending the extra dollars, one would expect the investment to return a clean theatre. Get it together Pacific Theater, you’re at the Americana for goodness sake!

Fantastic theatre, ridiculous prices ($ 15.00 for the weekend before a certain time or something like that). Honestly, the ticketing at this place has always been a mess, to be honest. I remember when tickets for a movie were $ 12.00, and now they have two different types of regular tickets (one at $ 14.00 on certain days and times and another at $ 15.00). Just give us one price that’s reasonable, and be done with it! Prices are the only problem I have.
Staff wise, Allen Z., who I’ve seen everywhere including the box office, snack bar, and admission section, is the best talent member around. His customer service, courtesy, and kindness has made my day every time I have visited the theatre. Often, I find myself hoping he’s there so I can go watch a movie for pure entertainment based on his suggestions. This is how a movie theater should be run!
Food prices ridiculous for the most part as well.
Go to this theatre for the reserved seating (ensuring your seat’s security– you can even pick seats online on Fandango).
Most important of all, enjoy the show.

Horrible place waste of time and staff are a bunch of kids that are wack. Did some shopping my girlfriend was on her period so we got stuff at target and some clothes and a backpack. These people are so dumb talking about go put the backpack i. The car or take it out and carry it. Excuse me why I went shopping here and want to see a movie. Never again will I see a movie here bot even Disney does that. It is a theather you get student parents tourist and no backpack allowed. That is ridiculous.
People shop here maybe they want to sit down and watch a movie it is an inconvinience to walk to the car, to put a bag away.
Other theaters simply check your stuff and that is it. Shaking my head I drove from downtown to shop here have dinner and watch a movie with the girlfriend. I get a no take all that out fold the back pack and than come in. I wanted to slap the kid, ridiculous. Fold it, than I can come in? Basically sneak it? Just search it unfortunately what got me extra mad was that i saw someone exiting with a backpack but at that time my girlfriend just told me calm down before the kid got smacked.
Trash theater.

If you want to freeze to death, watch a movie in this theater. I’ve been three times, in November once and December twice. The theater is ok but the temperature is a deep freeze. It was colder in the movie than outside. I guess they can’t afford to heat the building. It’s a shame because the Americana should be an ideal night out, the restaurants in the complex aren’t bad. I guess I should bring a down comforter next time. I’m not going back until spring.

Purchased my tickets in advance through Fandango, but when I arrived, I had to wait behind those who hadn’t yet purchased their tickets. I realized I fussed a bit, but what’s the use of buying tickets beforehand if they make you wait? As I was attempting to explain this to a ticket seller, she had the nerve to let her facial expression show her disdain for me. It is obvious that Pacific does not value customer service. I will be looking into contacting theatre management in case they don’t check Unilocal

Refused me admittance to the theatre because I was carrying a backpack. Policy makes no sense… there were women entering with purses bigger than my backpack without issue. The good news is there are countless other theaters in Los Angeles who want my business. Goodbye Pacific!

So they don’t in any way declare that you can’t bring any of your shopping packages into the movie theater. Kinda ridiculous for movie theater that is situated in a mall! Don’t you think? For somebody like me who didn’t drive, there’s nowhere for me to put my packages and i was forced to hold my separate items without a bag in my lap and on the floor of the theatre. Like we are safer when the contents of my bag go inside? What a joke! If they aren’t going to allow shopping bags in then they need to have a coat check type of service for bags. The manager was rude and I don’t even know why I patronized the theatre. The seats were stained and dirty and there was trash on the floors. Extremely disappointed.

Two stars only because the movie itself was fantastic. If you haven’t seen Creed yet, go watch it. Just don’t go see it at Pacific Theaters at the Americana.
That had to be the worst movie experience I’ve ever been through. And I’ve endured quizzical girlfriends, talkative parents, technical difficulties, and even a blackout that postponed the movie for a week. But nothing quite compares to my latest experience at PT18.
I wasn’t even sure I wanted to go. It was a rainy Saturday and I didn’t really want to drive to the theater, around and around the parking lot to find a spot so I could pay $ 15 ($ 15!!) to watch a movie from the second row. I would much rather stay home, throw a movie up on the big screen while I’m lounging in my pjs with a cup of hot cocoa in my hand. But I finally convinced myself to go on account that I heard Creed was really good and a buddy wanted to go. I sat down in my second row seat and started hearing chatter behind me. «Girl, you ratchet!» «Ooh honey he fiiine!» I thought, «oh, it must be girls night out. This will be a fun movie.» Little did I know how much I underestimated that assessment.
About 30 minutes into the movie, I hear a baby crying behind me. A baby? In an 830pm showing of an R rated boxing movie? That’s weird. Well, miss, please take care of your baby because it’s crying. 37 min in she gets smart and takes the baby out because it started SCREAMING. Probably couldn’t handle the language or fighting. Or maybe it’s because it was past it’s bedtime? Either way, problem solved. Wrong. Another baby starts crying. By an hour in, I realize that DJ Khalid’s family was sitting behind us. Another one and another one and another one. Not one, not two, but SIX babies in the row behind us!
At this point, I’m getting fairly agitated. Not only do they cry at almost every quiet scene where you need to hear the dialog, but they’re throwing things, kicking my chair (that was probably their ignorant mothers), and running loose in the third row. I should have stood up and said something, but I didn’t want to cause a scene. However, if those impressionable young kids are being shown fighting movies at 830pm on a Saturday night, I don’t want to live on this planet any more.
The icing on the cake: PT18 guest services wouldn’t refund my ticket or compensate in any way. I understand their side, but a little customer service goes a long way. Take it from a former small town Ace Hardware employee where customer service was our number one focus: customer relations do matter. So, next time I think about seeing a movie, I’ll think not once, not twice, but probably six times before I choose Pacific Theaters as my venue.

Very nice theater, good prices. However, the entire atmosphere is ruining your movie experience.
If you are looking for a luxury movie experience, check out MGN Five Star Cinema which is just a few blocks away from Americana.

I like most everything about this theater. The location is great, with plenty of dining options nearby. The biggest draw for me is the reserved seating option. It saves a lot of time and hassle knowing where your seats are beforehand. I personally rather drive the extra 30 minutes to go here, than fight for a seat at my local theater.
The ticket prices are on the higher end, but well worth it. Also, their kid’s meal option is actually cheap by movie theater standards, and helps to counter the high ticket prices. Overall, a nice, clean place to watch a movie. I would definitely recommend this location to anyone within a 30 – 45 mile radius.

Why people hatin’ on the Americana?
This is a pretty good theater. For $ 12 you get comfy seating, great sound and crisp images (unless it’s a cinematic choice to keep it grainy).
Most movies they screen here are current. They have the cool soda machines where you buy a drink and you can refill it constantly. YAY! If you are a soda fan like me, this is a great perk. Parking is free if you get validation (Can’t go wrong with that)! The films they screen are main-​stream, but hey, everyone needs a dose of Hollywood every now and again. The bathrooms are humongous, so you’ll never have to wait in line to pee. It’s kept clean. And if you get there early, you can walk around the Americana and drop some dough at Anthropologie, LuluLemon, or Free Peops! On a sunny day (most every day in LA) you can lay out on the lawn with your date and get a quick tan before you step into the darkness of the theater. On a chilly evening, you can lay out on the lawn after the movie and stare up at the stars, thinking about how the movie totally changed your life, or your perspective on the world, or did nothing for you at all!
I am a fan of your Theater Glendale!

Okay, today I came to the movies. Poll that gave us our movie tickets were great. Other than that the movie and concession stand were awful: not only did I get 4 different stories. For all different people: but everyone was rude. Didn’t offer a different opinion beside NO.
As a person that works as a waitress. I never ever complain! Ever. I know when things are impossible but I always try to explain in a kindly matter. Or call the manager right away. I don’t argue. I talk badly about the costumer. Directly to their face.
I asked for a hot water. But I didn’t want the tea. I asked if I could get a larger water cup since I wasn’t getting the tea. She said no. If I was looking for something free I could get a plastic cup. But I would burn my hands. Wow.
Then 3 other different excuse of no.

3.5 stars.
The Pacific Theaters at the Americana in Glendale are just a tad bit above standard. Maybe in the late 90s this theater would have been ultra nice to come to with the fancy lobby and stadium seating, but for a theater built in the last 10 years, it’s not as impressive as many of the new theaters that practically come with your own maid and pillow puffing service while eating filet mingon in a red wine reduction sauce! Maybe some of those theaters are becoming a little extreme and way over priced, but there isn’t anything mind-​blowing at this theater complex.
I will say that I’ve yet to have a bad movie-​going experience here and I’ve been a number of times and under different circumstances. The staff does a pretty good job keeping the theaters clean. Concessions are really pricy like everywhere else and as this is in the Americana, there’s some good options to make this an entire day or night out by eating at one of several restaurants, shopping around a bit, watching a movie, and then getting dessert or a nightcap at a few of the nearby bars like The Famous. I think the location warrants the higher rating for this theater complex rather than the actual complex itself.
As I live closer to Pacific Theaters than most other complexes, I’ll continue to come here. Especially now that you can book your seats ahead of time for select films. It’s a nice option rather than needing to come 100 years early to get the seat you really want and sit through more commercials than anyone should ever have to endure!

They really need to make an exception with outside beverages.
My gf & I, were enjoying a fresh cup of coffee.
The young man who tore up our tickets, must inform customers that they cannot bring in
outside beverages «before» tearing off our movie passes, not after.
He was lucky I was in a fantastic mood last night, otherwise the outcome would have been different.
Their restroom is as nasty ever.
Overflowing toilets.
Overflowing trash bins.
Water on the floor.
Their theatre seats need a thorough cleaning.
It felt like bugs are crawling up, & biting my gf & I.
F$@%n’ nasty!
FAIL!

Just added photos of the seats. I have been here before but I guess never early to a film enough to see how truly unkempt this place is. I’m not talking about the old torn & stained seats. I was so appalled when I walked into my movie, went to my *assigned* seat and saw that all of the seats in my row (& I assume all over) were filthy. There was chocolate all over, chunks of candy, just totally dirty seats, floor, cup holders. It’s clear that not only do they not clean in between movies. But maybe all day? The aisles were filthy. I’ve been to run down, old theatres before and have never witnessed anything like this. With assigned seating & 15 $ for a basic adult ticket? This is supposed to be a nice theatre?
I planned to email them before posting on Unilocal,but they don’t seem to allow that on their website. If I hadn’t accidentally thrown out my receipt right after I would have asked for a refund. I don’t leave bad reviews often. I’m just really blown away.

I don’t hate it or anything, but the Americana kind of creeps me out. It’s an eerie replica of the Grove, which was already a little bit soulless, and the Pacific Theatres is identical to its Grove counterpart. They looked at that gaudy red and gold Cheesecake Factory décor and decided, «Yep, this is perfect, let’s do it all again just like that, top to bottom.»
Anyway, I don’t go to movie theaters for the lobby atmosphere, and this place is generally appealing. Nice screens, plush seats, easy ticketing, and assigned seating. I’ve seen two movies here – Midnight in Paris, and more recently, Spy – and had a good time both times. (Well, I was one of the ten people who thought Midnight in Paris was a long eye roll, but besides the point.)
Matt B. and I rarely make it to the movies anymore, streaming shit on the couch being just too comfortable/​cheap/​easy, but we like having options for suburban movie date nights. When we were looking up movie times for Spy, we actively chose Pacific over ArcLight, because we find this theater less annoying. It does feel like a slight hassle to deal with the Americana (or the Grove) to watch a movie, but it’s a good theater, and I’m sure we’ll keep visiting now and again.