Optical Gallery Arizona

I’ve had a great experience here so far! Staff is super friendly and helpful, Dr. Lampert is also great and a fellow New Yorker :) Both times I’ve been here I was seen promptly and was well taken care of. Dr. Lampert made sure I had the right prescription for both my contacts and glasses, and he answered any questions I had. When I came back to order my contacts after over a month he was kind enough to give me another trial pair since mine were old and I had to wait for my new ones to be shipped. Highly recommend Optical Gallery Arizona!

Excellent doctor and staff. Extremely knowledgeable and everyone there has the interest of the customer at heart. I’ve been to other optometrist offices and was never able to connect on a personal level. Optical Gallery AZ took the time to get to know me and took it upon themselves to make sure I was well taken care of. They answered all of my questions and I left the office without any concerns. I will definitely recommend to my family and friends.
Thank you!

I was a patient for over 5 years, even followed them when they moved. I was given the wrong script for years, had contacts tear right out of the box, and was a hassle to get them to replace until 5 other clients had the exact same thing happen. They are the most condescending unprofessional group of people! I do not recommend. Way over priced as well.

UPDATE 02/​11/​2016
Finally I had a good conversation with the manager, She promised to solve the problem.

Amazing!!! First off the Dr. Is from NY! He knows his stuff. Everyone in the office is so nice and helpful. Their prices are very reasonable and they have so much selection! It was like going back home to my eye dr in Ny! Love this place!

My wife and I bought two pair of glasses at the optical Gallery and I stopped in to get my lenses replaced as per a warranty that I bought when I originally purchased them. My glasses were $ 400 so I figured another $ 80 for the warranty was a good investment to protect them. Well after 10 months they were scratched from cleaning etc. so I brought them in. They sent them out for a week or two and they came back perfect. I bought the 2 year warranty so after another 10 months I had more scratches. then one day my glasses fell out of my bag onto the pavement in a parking lot and i had a big scratch on one lens. When I brought them in the manager (Jen) said well, they might not honor this because the scratch was too big. She then proceeded to tell me that the warranty only covers ‘Normal’ wear and tear. I was confused. I considered what had happened normal wear. Then I asked for a copy of the warranty I bought so I could read it and understand. Jen told me that they don’t have one. So I asked for the companies’ website I was sure they would have it posted there, the manager said there was no website. That sounded a little hoaky so, I asked for their phone number and I would just call. she said they don’t talk to consumers. Ok, well now I don’t know whether to laugh or get annoyed because the warranty seems random and ambiguous. Then I asked if I didn’t have the big scratch would they have replaced the lenses because of the little scratches. She said yes. Now I’m just frustrated. well then it doesn’t matter that it had a big scratch because they would replace the lenses anyway, right? C’mon, I wasn’t trying to get over on them I just wanted what i paid for and what was fair. Understand these were expensive frames and progressive lenses. They didn’t get run over by a car or get dropped off a building. I dropped them. I asked that manager if she could understand my frustration. the manager said she would ask the insurance company to make an exception. I Thanked her. She called me the next day and let me know they would repair them as per the warranty. I was relieved and I said Thank you. A week or so later I got the call that the glasses were ready. Great I was set to pick them up and I was going to bring something to say thank you the next day but, my wife stopped by instead. Well the owner personally gave her my glasses and told her that he appreciates ‘her’ business (she just spent another $ 400 on a second pair for herself) but, I was not welcome back in the store because I ‘Terrorized’ the staff (I only spoke to Jen the manager) and I cost them money because ‘They’ had to pay to have my glasses repaired. So all tolled we have spent over $ 1,000 in the last two years and I cost them too much money. So I get it. I’m High maintenance and you take zero responsibility for your customer’s experience. Thank you Optical Gallery for fixing my glasses and honoring the warranty. I appreciate that. we will not be back. You are now free to be right.

So far I am very happy with the service. My son went in for an eye exam for both contacts and glasses. They were quick and efficient. We were headed back out the door in just thirty minutes.

Hands down the best optical shop I’ve ever been to. They have an incredible selection of high-​end boutique frames that are leading and ahead of the current fashion trends. It is not your typical shop with the same old designer brands that are licensed and made in China that break in a week. The Dr. Lampert is a veteran and great patient manner. His optician (I think it’s David) has been at it for decades as well. I’ve always had problems getting my lenses made properly as I my eyes are a bit of a challenge. I’ve been to Costco, Lenscrafters, and other shops that seem to take 2 – 3 tries to get my prescription and fitting properly. Optical Gallery has this camera that takes a picture of your eye measurements while you are wearing the frames you pick out. Then the Optician measures the old-​school way just to be sure. I started going to OGAZ when they opened at their old location and now that I live out of state, I still make it a point to have my eyes checked annually by Dr. Lampert and shop for new frames when I travel to the Phoenix area. If you looking for great for the price of good, this is the place. If you are looking for crappy for price of cheap cheap, then stick to Walmart or Costco Optical. The reviews I read below that were poor were definitely from the Walmart/​Lenscrafters customer. And there’s nothing wrong with that. My eyes are important to me and as a professional male, glasses are one of the few ways to make an impression in the corporate world. Like jewelry for your face!

I have been going to Optical gallery since I was a child. Doc has always taken the best of care of me! For awhile I had to switch eye doctors (due to insurance issues only) to another one off Greenway and 59^th ave or so and hated going there everytime. While I attended that location I had to deal with infections and a miserable front desk lady. Thankfully I was able to go back to Optical Gallery and go back to seeing Doc again. He always make sure my eyes are fully taken care of and the girls at the front are sweet and are fun outgoing ladies. I live in Litchfield Park Az and I still make the drive to 35^th and Happy valley to attend this facility. I’m sad to see the bad reviews I recommend Optical Gallery to everyone.

I was happy when I saw an eyeglass center close to home and happier when I saw the large selection they had, but that has been overshadowed by my experiences with this place. I had an eye exam and purchased eyeglasses. After wearing my new glasses for over a week and «trying to adjust» the bottom line was I couldn’t see with my new glasses. When I took them back and explained my issue (wearing my old glasses so I could see) I was scolded by one of their staff for wearing my old glasses. This was done loudly and in front of customers and staff alike. She then looked at my new glasses and the rx on the form and said they were right. I had to repeatedly explain that how could they be right if I could not see with them! After being kept waiting around for some resolution (and watching the doctor walking back and forth and totaling ignoring me or my situation) I asked for a refund. I was told I couldn’t get one because the glasses were custom made for me. I pointed out that if that is the case why can’t I see out of them. Finally, I got another eye exam and new rx being put in the glasses. I haven’t picked them up yet, so wish me luck! Bottom line, very poor customer service! Don’t go there!

I brought a prescription in from another doctor. They have a wide selection of quality and trendy frames, not the kinds that feel like toy glasses that you can find at Walmart or Costco. It really does show that they care about their eyewear collections. The doctor and entire staff was very friendly and patient. They took their time to find the right pair of glasses for me and went through the different types of lens options that I could upgrade to for me to see the best vision possible! I’m happy with my glasses and I recommend this place!

Well, they are in a convenient location. Staff changed the price of the glasses without my permission. Wife had to visit two times over three weeks — exams. She got pink eye, twice, after the visits.

AMAZING! I could not believe how great this experience was! Its very rare that I end up paying less than expected for something. The frame selection is very large and they carry a high quality product. I got there a little early for my appointment (which I scheduled same day) and the staff helped me pick out some frames before I went in for the exam. The doctor was very friendly and made what seemed like a very intimidating process a breeze. Everyone was so friendly and the environment was top notch. With my insurance I got a very good deal on everything. Like I said this was a great experience I would highly recommend them!

Optical Gallery of Arizona has an excellent staff and state-​of-​the-​art equipment for eye exams. If anything, they were overstaffed on a Saturday and they managed to book an appointment for me when every other optometrist was full. The optometrist and staff were very professional and friendly and the interior is very nice. Unlike the first review by Phillip L., my eye exam was only $ 10 with my insurance. They did offer an additional piece of technology to examine my eyes, but you can just pass if your eyes are generally healthy.
The selection of frames included high-​quality frames that seemed to be carefully chosen for customers looking for a refined product. All this said, I highly recommend this business!

I just randomly found an optometrist when I moved here and this was the first place i found. I thought it looked really nice and had a great ambiance. The eye exam itself went fine.
What I didnt like was that it seemed overpriced, over 130 dollars for the exam even with insurance. That part didnt bother me that much but they said for an extra 30 or so dollars they would take a special image of my eye and determine my eye health. I agreed and they took the image. When the Dr. came he basically just said, your eye is fine. He wouldn’t have even mentioned it if I didn’t ask about the image. It seemed like he didn’t care at all and it just really turned me off