Na Hoku

Never shop with this woman named Claudia! She doesn’t even know how to behave as a person. we went to have my earrings fixed since the bottom was bended so much that I couldn’t even wear it. she did not greet us. when she looked at the earrings, she said it’s wear and tear and made it sound like it was our fault. when we bought it, it was already bended a little bit. since they did not have a new pair, we decided not to make a long trip back to pick up a new pair that could be ordered. we explained the situation and she basically just ignored us. The other guy was trying to offer some solution and she jumped in and said no. what does she think she is? she is just under training and she thinks she can make decisions? all she said was to call the manager to figure something out. Are you kidding me? If the manager needs to be called on every single matter, what do they hire you? she is such a waste! I also bought a necklace from the store before and I asked her to clean it. Guess what she said? «did you buy it here?» of course I bought it here, if not why did I ask you to clean it?! She is such a waste and idiot. We originally wanted to look at wedding bands as well. My fiancée picked one and asked her what material it is. She said «white gold» in a tone that sounded like how come you don’t know it’s white gold? Thank God Lara came later and helped us. When Lara was offering something to solve the problem, Claudia jumped in again and said they can’t do it. What does she think she is? Lara told her she will handle it and sent her away. Then she went to the side and chickchatting with the other guy there. Seriously? when the customers were still there? We will never buy a single product from her. She is such a poor person. She doesn’t even know how to be a good person, of course she can’t provide good customer service. Such a lonely idiot and looser.

My husband purchased a 3 plumeria ring with 3 diamonds for me for my 20^th anniversary. I have had to replace the diamonds a couple of time from knocking them out, that’s understandable, but know a petal from each of the end flowers has broken off plus another diamond has fallen out and they cannot fix their product! So now I am stuck with a ring that cannot be fixed, even by the company that made it! They have made no attempt to help me with a solution. So stay away from the plumeria designed jewelry as it cannot be fixed if broke! Won’t be purchasing anything from here again!

I had such a pleasant experience shopping for a gift today. The sales associate, Lara was so very helpful and professional and she really made a customer out of me going forward. I am so thrilled with the gift set I bought today and the price was affordable too. Lara extended amazing service and gift wrapped each item so beautifully. There are so many unique pieces and overall great quality and value. I also plan to return for a special pendant and bracelet for myself and will definitely remember to ask for Lara. She even mentioned there was a 6 month interest free credit program. She made my day!

If I could give a negative rating then I would.
Horrible customer service. They make defective product then try to rip off the customer by charging the repair fee. DO NOT SHOP HERE.
Try Maui Divers; they have better and quality products.
The VP of this Na Hoku needs a lesson in customer service. I wonder when they will go out of business. Horrible place, NEVER EVER EVER shop here.

They have some decent stuff but clearly not the quality you’d expect for the price.
My first impression is that they cram too many items into the display cases; feels like a flea market. A trip to Tiffany’s would give the a standard in which to emulate.
But the above is not my reason for giving 1 star…
Customer service is lacking and in serious need of improvement. Went to Glendale store to return a necklace I purchased the day before while in Maui. No greeting. Ignored. (Staff in Maui AWESOME) When I finally got someone’s attention I was told that they would mail me a check since I paid with a debit card…2−3weeks! What?! You didn’t wait 2 – 3 weeks to get my $ 800! On top of being rude and flipped I was told they had to mail the necklace back to Maui so the return didn’t go against their store. Again… what?! So I left the store with my return receipt to await my check… the more I thought about it the more pissed I became; so I called their corp office in Hawaii. I was told this was not their policy and they would have their accounting department process a refund back to my debit card… that was 9/10…by ⁹⁄₁₆ no refund. So I called… the response: I’m sorry we can’t refund your card unless we have you swipe it and put in your PIN. Why did I have to call them? Was anyone ever going to call me? They then said they would fedex a refund check. Next day… no check. They decided to save a buck and send it 2-​day. 2 days… no check. Why? Because they sent it requiring and in person signature. Not just a signature… but in person for a delivery that would take place m-​f 8−5p. I work. My other option drive 40 f-​ING miles to the fedex office to pick up. Seriously! As of this review they still owe me $ 800, well $ 790 and change!
You would think after their epic failure they would try to compensate me with a coupon or something… not that I’d use it, but sometimes it’s the gesture that counts!

To update: After posting in Unilocal,I also contacted Na Hoku’s customer support. Their vice president, Paul, responded and was apologetic and quick to address the issue. My sister and her boyfriend did not return to this Na Hoku store, but decided to go to the Na Hoku in Valley Fair, Santa Clara where the staff were very helpful. She had her ring resized and is happy with it.

We randomly stopped in this store to look around. We were looking for a unique anniversary band. We fortunately came to the right place! We found 2 rings by the recommendation of the sales representative, Linda. Unlike most others stores we had been looking at, Linda greeted us with warmth, patience, and kindness. We took a few minutes to think it over, and of course found the perfect ring. It’s unique, which is what we’re looking for. Aside from that, the ring’s meanings is really great! It has engraved Maile leaves, meaning «love, respect and honor.» What a great meaning for an anniversary ring! Definitely repeat costumers!

I have stopped into Na Hoku several times. I actually just stumbled across it one day while walking through the mall. Their incredibly UNIQUE jewelry in their display window completely caught me off guard. I had NEVER seen anything like it. It’s all so beautiful!
The first time I went in was with my then boyfriend, to buy «Sweet 16″/Christmas gifts for his little sister. They have beautiful sets for every age range. My now FIANCE (same guy :)) and I went back to look for gifts for the wedding. I had made an order & realized I wanted to go in another direction so I returned the entire order. I felt horrible but my amazing sales associate, Fariba, didn’t make me feel bad or guilty. I actually walked in & said I have good news… and bad news. :-/​I told her the good news was I was looking for something different but had to return the first order. She was so patient, knowledgable, insightful, and considerate through both of my experiences there. She actually listens to what you have in mind, she doesn’t pressure you into buying anything. She will pull everything out of the case for you to look at or try on without at all making you feel pressured or bad if you don’t purchase anything. She’s very polite as well. Needless to say, she’s the reason I keep coming back. I don’t care how amazing the product is, if your customer service is anything but what Fariba provides, you don’t need my business. Thank you so much Fariba Jahansouz– You made a customer for life. :)
*I put her full name because it’s on her business card, so I assume she’s okay with it being shared.*

I love this store. Hawaii is one of my favorite places in the world, and this store makes me feel very nostalgic. I’m not a huge jewelry person– the few things I own have sentimental value. My parents bought me a beautiful dolphin pendant from Na Hoku as a graduation gift so, when my boyfriend (now fiancé) told me he wanted me to pick out my own engagement ring, I knew exactly where I wanted to go. They have really gorgeous, unique pieces, and I knew I would have no trouble finding something special. He and I went together and the right ring (very reasonably priced considering how beautiful and unique it is) jumped out at us immediately. The ladies who work there are absolutely lovely, and very helpful. In fact, I returned to the store today to have the ring re-​sized, 6 months after we got the ring, and the lady who sold us the ring remembered exactly who I was, and the details of how my fiancé and I picked out the ring.

Lots of wonderful merchandise I’d die for! Not like the one in Hawaii but still one of my fav places.

I love this place b/​c I love pearls. I like the old-​timey look and feel of them.
Allan helped us and we ended up getting my engagement ring here and it’s gorgeous if I do say so myself. I even brought it back without a receipt b/​c I’m clumsy sometimes and knocked the pearl loose and Na Hoku fixed it for free as well as cleaned it so it’s all sparkly again. Plus, the spirit of aloha is alive and well here and made me think back to my honeymoon. Suffice it to say, I really like this place.