Kimberly Ann’s Tea Room & Cafe

My husband and I enjoyed our «high tea» vary much. The food was great and the tea was tasty!

I will not give this place my business now. I bought a Groupon set to expire tomorrow 10÷2÷15. Due to my baby having emergency OPEN HEART SURGERY, I was unable to go in June when I bought it. My 2 older children-​who I planned to take to this, started school in July, but are on fall break this week. I called to make a reservation. They stated they are booked today and tomorrow and refused to honor it at a later date. They will only subtract the amount I already payed for the groupon from the total bill, so it will be as if I did not have a Groupon at all-​no discount. Other businesses are always much more accommodating if THEY are the ones that cannot honor a groupon due to over booking. My groupon is NOT expired and it is not my fault they are so limited on space. A good business practice would have been to allow me to schedule it at a later time, past the expiration since it was their scheduling conflict, not mine, especially since I called to make a reservation prior to it expiring. Per the groupon, they are required to honor it if it is their overbooking issue, by the way, which they did not do per contract.

Buyer beware! The tea house will begrudgingly accept your groupon — that is your 1^st tip kids. Now comes your 2^nd; You will be charged an ungodly amount for gratuity!
Total bill $ 50 — total added to the $ 50 bill for gratuity and sales tax $ 27 WTH??? Is this even legal?

My wife and I came here for our anniversary this past weekend and it was fantastic. The tea selection was quite large, and very good. The lunch was delicious and the scones were amazing. The scone dipping sauces really made it perfect. Reasonably priced. Good service. Very nice and quaint place. It was great!

Ok so me and my girlfriend went here to enjoy some tea and even to get some lunch and it looked nice, but that’s where it stopped when we got there with the groupon that we had they roles us that they would only take it if we bought something elves full price. When we asked if we would be able to use it as a credit towed something the woman who I can only assume was the owner started to talk about the business’ prophet margin in the end we left with nothing and contacted groupon to see if we can get a credit.

Haven’t tried this place yet — but if you go to buy a groupon for them be careful! they wont allow more than one groupon per table so if you are looking for a fun high tea with some girlfriends — you will only be able to take one friend at a time.
So disappointing that they wouldn’t accomodate. the reason to introduce a groupon is to increase sales but when you turn a customer down, its not great customer service and doesn’t help your business at all.

Pros:
— Pleasant room atmosphere
— Place is using AC
— Great service
Cons:
— Operates like a European business — the platter items/​high teas? — you see pictures of on the menu — not available until you preorder. (no one mentioned on the phone when coming out).
Will try
as per other reviewer’s recommendations.

I came here with my husband to try the tea for two. We had a pot of the Fresh Peach Black tea and a couple of Apricot Almond scones. Everything was absolutely delicious. Our server, Tiffany, was very pleasant and provided excellent service. The entire experience was relaxing and comfortable. Based on this trip, we will definitely be back.

Worst customer service!!!
I will never come back and advise someone to spend the extra cash and go to a hotel (the Phoenician and Ritz are really nice and reasonable price), where you will have quality and quantity.
I NEVER WRITE REVIEWS, but felt very compelled to share my experience. I love to support local, so my friends birthday I wanted it to be really special. 6 of us girls went, I originally made reservations for 8. Called back and rescheduled the date and time, the lady I spoke to asked me to call back the next day because she was leaving and had locked everything up. The next day I called back to cancel my original reservation and number count. Day of, I called to reconfirm they had the time and reservation ready. The lady I spoke to was super rude! She said she thought it was odd I was calling to confirm and that they had the original head count of 8. I asked to speak to the owner and she said no «My grandma would never mess up and she is busy prepping your food». They said if you decide to come or not you will still be charged for 8 people. RUDE!
During our High Tea, a lady came out and said, should I serve the extra two servings or box it up to go. That was uncomfortable because the girls were wondering what was going on. I asked her to box it, then after the meal the waitress brought out the check and asked who would pay for the extra two.
The restaurant was packed and had many other tables, so I do not understand why the «prepped» food would not be given to another table, there was nothing special or made to order. The table was charged an extra 100 + tip. I will not return and hope you take this into consideration.
I work in customer service and spread everything I love word of mouth to family and friends, I do not support this place or what It stands for.

I used to live in England as a student and sometimes get a craving for English afternoon teas (scones especially!). As such I was excited to find out there was a closer place than the Carefree English tea room that I could try out. After taking my sister to Kimberly’s, I guess I’ll still be making the drive to Carefree.
Nothing about our experience was bad. The decorations inside the house are cute and quaint, not over the top. The servers were friendly and efficient. I didn’t like that the front room has a direct view into the kitchen – something about eating while a crowd of servers and cooks are in your direct line of sight was off-​putting, like I didn’t really feel peaceful or secluded. I liked that there were little teacups and trinkets on the shelves for sale (my sister got a tiny teacup and matching plate for 5 $). I noticed a lot of people coming in, asking for tea, but you have to make reservations for tea AND it’s only served at two times, 11 AM and 2 PM. I find this a little unaccomodating, but whatever.
The food was just meh. We got the Garden Tea for 2. Homemade chicken soup was just okay, nothing special, and we ordered two cheddar scones on the side. These were not really scones, but dense Red Lobster-​biscuits that were very small and didn’t taste that good. When the three-​tier tea plates came out, the presentation was nice but again, the food was just meh. The scones were very small and did not taste like authentic scones. (The devon cream, however, was awesome!) The sandwiches were bland and just didn’t taste great. The fruit was just some large-​cut watermelon and grapes, nothing fancy about it. There were slices of quiche that were very cold, dry, and unappealing. All in all, I wouldn’t call the food a disappointment, I just wasn’t impressed by it. The tea was great, but not served with sugar cubes or cream the way that other places do it.)
If you want quality and atmosphere, go to the English Tea Room in Carefree. If you don’t feel like making the drive, Kimberley Ann’s Tea Room is acceptable and adequate, but not spectacular.

Quaint is the word that comes to mind when I think of Kimberly Ann’s Tea Room. Locate in a house on 59^th Avenue, each room has a different theme and color scheme. Advanced reservations are required for High Tea. We had «Tea for Two» which is very reasonably priced. A pot of tea, two scones, house made Devonshire Cream and house made Strawberry Jam for $ 10.95. Lovely way to spend time talking with friends.

Wow… Just wow! The setting is so intimate and lovely. And the food is nothing short of fantastic!
We were in for the «Classic Tea for 2.»
We had the Apricot Black Tea… simply amazing! And a three teared dish with finger sandwiches, fruit and pastries.
There was way too much food for 2 people, in my opinion, but they do have to-​go boxes and bags available. Everything was great and we will definitely be back!
I highly recommend this place for a nice quiet afternoon tea! :)

I have had the pleasure of having high tea at least 20 times at Kimberly Ann’s and have nothing but good things to say about them. The food has always been absolutely phenomenal. My favorite are their yummy homemade scones. I often ask if they have extras and take some home to enjoy later. They even include lemon curd and devonshire cream in my to-​go box. I also love the cucumber sandwiches!
The service has always been absolutely fabulous. They are very accomodating as well. I often use groupons and have had no problems. As long as you make reservations in advance and notify them you have a groupon there should be no problem. I don’t eat tuna and have always requested no tuna and double cucumber instead and have never had a problem. The key is to ask in advance. As a family run, small business they have to plan out the food. I have taken many different people with me for tea from friends, to nieces, to grandparents and we have always had an amazing experience.

Despite most of the reviews, this place was absolutely lovely. My boyfriend and I weren’t really sure what to expect but the Groupon sounded like a fun idea so we took the risk. The food was delicious, the décor was a little much but just adorable anyways, and the loose leaf tea was amazing. We chose the Vanilla Black with half and half, and a cube of sugar. I’m not sure how long the food took because I was so busy looking at all the decorations and admiring our tea set. Our server was knowledgeable, really nice, and was at our table before we even knew we needed assistance. No fuss about getting us more milk or adding more water to our tea pot. I liked everything about this place and the required tip ($ 12.36 cash) was well deserved. I will definitely be going back for more.

Had the garden tea for two. Not very impressed at all, the food was stale. The soup came out and it was very nasty. I had no expectation when I got here but I’m telling you this place is one to avoid no matter what. There customer service is worse than there food… ******* avoid at all cost ******

I attempted to use my living social voucher this afternoon at Kimberly Ann’s Tea Room. Had the pleasure of dealing directly with the manager/​owner, Kimberly. Unfortunately, she would not honor my voucher stating that it required 24 hour advance reservation. I asked her to show me where in the fine print this stipulation was listed and when she was unable to find it she stated that it was Living Social’s fault for not including it. Really? Aren’t you in charge of final ad copy as the merchant? I requested that she apply my voucher to purchase price of anything else on the menu and she refused. I didn’t think that was too much to ask. Now she will have to deal with the negative feedback about her establishment/​management practices on the internet. Definitely NOT a smart management decision on her part.
Below is an exact copy of fine print on my voucher:
the fine print
Limit 2 per customer, 2 additional as gifts
Limit 1 per table per visit
Valid Monday through Thursday
Excludes holidays including Valentine’s Day, Easter, and Mothers Day weekend
Entire value must be used in a single visit

First off, I really like this place. It was my favorite tea spot in the valley… until today. I have taken my mom for high tea at Kimberly Ann’s several times and we have always enjoyed it. We used to go to the English Rose, the Phoenician, or one of the other resorts for Mother’s Day tea, but this year I was excited to treat some of the ladies in my family to Kimberly Ann’s. I made reservations several weeks ago — there were to be 5 of us. This (Mother’s Day) morning I found out that my aunt is very ill and could not join us, so we called to reduce the reservation to 4. At that time we were told the food was already made and we would have to pay for 5.
The food was yummy and the atmosphere adorable, but I could not enjoy the experience knowing that it is a standard business practice to penalize patrons. Unfortunately, this customer service decision makes it so — out of principal — I will not go back. I’m sad too — for my family and the family of the owners — because it could have become our Mother’s Day tea tradition.
I do not want to deter you from trying this place. Give it a shot. But be warned that altering your reservations may result in a penalty. And I don’t know if this applies all year, or only on their busiest days.

The service was excellent from the young man who brought our tea, salads, and lunch items. No complaints there.
The tea was great, the salads, too. However, the cucumber sandwiches were bitter, and so was the tunafish. When we told the woman server of this, we were told «Well, sometimes you get a bitter cucumber.» When we asked her to substitute those with the ones we DID like (cranberry chicken salad or egg salad) we were told, «No, the chef already made all she’s going to make for the day, and we won’t make you more.»
I about fell off my chair, so did my mom. For a 70^th birthday present, I couldn’t believe we had to endure ‘no substitutions’ for SOUR food. What a joke. We will NOT be returning, and will take our business to better establishments for high tea, like the Ritz.
We also did not care for the fact that gratuity and tax were automatically added and would NOT have tipped that much on a $ 70 bill for such POOR customer service. I’m surprised this place still sticks around, what a disgrace.

This is the very first time, that I have ever been to a High Tea!
I was really impressed. My friend had made reservations for us, so we went on a Friday. When we were both off work.
High Tea is served at 11 till 2;00.
I think you must make a rez for High Tea, but you also just go in for lunch
. I believe that lunch service starts at 11:30.
There were Quite a few people outside waiting for the house to open up for service.
When they did open, the girls working there were very busy.
They had a lot of patrons for High Tea.
The house has been decorated very nicely. We got to look around when we were through with lunch and it was lovely.
Each room had a theme, including a room for the young girls (children) called The Princess Room.
You are given a menu with about 20 different teas on it and you choose the type you would like.
The Tea was loose Tea and fantastic. The food was served in the traditional way. 4 different types of sandwiches, as well as fruit and dessert. It was far more than we could eat, so we got the rest to go.
We are looking forward to going back as it was a lovely afternoon.
Parking can be a little dodgy. You just have to look around a little in the neighborhood. Plus, there is a free public parking across the street which is really nice as well.

Back in December I bought a living social deal for Kimberly Ann’s Tea Room for a garden tea for 2, I asked my friend if she wanted to join me in this adventure and she said yes! I had until April to use it so when I got it I wasn’t worried about making the reservations, just wanted to get the holidays by us 1^st.
So Feb came and I called to see when we can get in, we were given Sat the 23^rd in March, we took it!
So it’s Sat morning and we are very excited to go have some tea and check this place out!
We got their a little before 11 and were waiting outside with others, then they opened the door, asked for our reservation and asked if we had a copy of our living social voucher, I did but it was on my phone, which the voucher states that to bring either a paper copy or digital copy on smart phone as way to redeem it, and our hostess said oh, I don’t know if that’s going to work, but then sat us down at our at table, and then she walked into the kitchen area, which was right behind us so we could hear everything said & she told a lady who she called her grandmom that we only had a copy of the voucher on the phone and the lady was said why they bring that, they know they are supposed to bring the voucher with them, so at this point I am thinking that yea even though I bought the voucher, they have the voucher info of me buying it, that I am not going to be able to use it and will be told to go home… but no that wasn’t the case, on my phone I went to
and pulled up the voucher and marked it used from there. Really didn’t think it was that big a deal to bring a copy of it on my smartphone, and if that’s not a way they want it redeemed they need to state that.
Anyways we arrived our 11am reservation and I thought since it was made weeks in advance it would be something that would go smoothly. After being seated at our table we were asked what type of tea we would like, and we picked a black vanilla, and it was brought to us and our hostess, who was a sweet girl explained that it needs to set for 5 mins or longer, and we just continued talked, the tea was great, I loved it, I think we drank 4 pots of it, 30 mins went by and it’s not that I wasn’t enjoying my girl time with my friend, I just thought food was involved in this too, 42 mins after being seated our soup showed up, it was a tomato based type of soup, it was good but little too sweet for me, I would have preferred a more savory soup. Another 15 mins went by and our Garden Tray of sandwiches and goodies showed up, the delay in our food arriving was because they had to cater to a lil girls party in the other room 1^st, that was what our server told us.
The tray of sandwiches and goodies looked very pretty, the cucumber sandwiches I have to say were my favorite, reminded me of when my grandma and I would have tea parties, the tuna, chicken, and egg salad sandwiches were just as delish too, quite surprised, I normally am not a tune or egg salad kind of person, but the sandwiches are mini sandwiches that you can tell someone took time making & cutting perfectly for you, the fruit on the plate, from the grapes to the watermelon were very mouthwatering good, the chocolate covered strawberry was yummy too, and the cranberry scones with Devonshire cream was the perfect way to end this great tea time goodies!
I could tell time and care was taken when creating our Garden Tea Party package for us, I just now know if I come back on a living social deal that I need to print it out 1^st. Kimberly Ann’s Tea house is cute a lil tea house and it was a fun time with my friend.