Kew Forest Plumbing & Heating, Inc.

we tried to contact several other heating people and had the run around from other companies for hours. i wish i knew about kew forest heating before because i would have called them right away and i definitely will next time. finally after 20 hours of no heat and it being –20 degrees out i made contact with a good company who seems to care about their clients. it was a sunday so it was an emergency service fee but what can you do… it needed to be fixed! spoke with john who said he was on the way to another call and would be over after… estimated about an hour and a half. i was worried because i had several other companies say the same thing and not show. nope, john called as soon as he was done his call and let us know he was on the way and arrived shortly after. he fixed our heat within the hour. super nice guy, knowledgeable and clean too. easy to deal with and friendly. i would definitely use them again in the future and recommend them to others! thanks john! also since it was emergency service he said they only take cash or checks… i’m not sure if that means they take credit cards other times but just an FYI to future clients who may need them in an emergency.

The pipe from the kitchen sink had pulled away from the drain and developed a large hole due to corrosion. The good people at Kew Forest Plumbing replaced the faulty pipe in 15 minutes and came early to boot. Oh, and their rates are quite reasonable.

Large job, 4.5 baths and a kitchen. We spend 18 months renovating our townhouse and it is almost done. Yeah!!!

We hired Kew Forest to handle the plumbing work for our kitchen gut-​renovation and had a great experience with them.
The phone reps are extremely courteous and thorough — they even called to follow-​up with us during a lull in the project when we hadn’t called them back to finish out the job. They always called back promptly with answers to questions.
The technicians were courteous and did the job quickly.
We had them hook up sink and faucet to existing plumbing, hook up new range to gas line, install and hook up a dishwasher line and refrigerator ice-​maker water line.
Never much of a delay in getting appointments, and they always showed up on time. (Helps if you request 8am time slots, since it’s their first job of the day.)

Not what they used to be. I used them about 10 years ago and they did a good job with my base board heating but now a different
April I called them to check out my boiler because I was losing water and the boiler was cycling on every hour. I asked them to come for a furnace tune up and said it would be $ 180 to come out.
A worker shows up close to on time and ask what is the problem. I explain the issue and he goes down to the boiler and doesn’t ask me to turn up the heat to check out the boiler. I said the tune up should include checking the mechanicals, checking the burner/​flame and check for leaks (that’s what they told me on the phone).
He tells me nothing is wrong and wants to leave in 10 minutes. I said that is not worth $ 180 and you did nothing to check out my problem, didn’t even open up the boiler cover to check the flame or anything. I ask him to check the balance on the radiators and says he will replace a vent and it should be fine, (Note that he gave me a Maid O’Mist vent that you can get from Home Depot for 8 bucks and wanted to charge me 25. I said don’t you have a better brand than that Home Depot crap, maybe a Hoffman, he said he ran out of them.). He said everything is fine and leaves.
The next morning the problem still persist, I call the office and I’m rudely told that his plumber checked out the problem and nothing is wrong. I said I want someone to come out and recheck it and again the person on the phone who was the «foreman» was yelling at me saying it’s most likely a leak somewhere in my pipes, I said how would you know that by sitting in your office??.
He continued to give me every reason why it wasn’t working and was very nasty. I had enough and drove down to the office and confronted this guy in person. When I got there and asked who was taking rudely to me on the phone, he shut up his mouth and I proceeded to light him up and in front of his co-​workers, he had nothing else to say and had to have one of the ownwers come out and rescue him. The owners came out and said «we don’t need your business» and said they won’t come back to fix my problem.
This is the way they operate now, they do crappy work and when you confront them questioning there work… they fire you! What a joke this place is. Word on the street is that they hire sub par plumbers for residential work and hope for the best.
By the way, I had another local plumber come in and check out the furnace. within 10 minutes they found a crack in the boiler. The plumber said how did the prior guys miss this, I said it was Kew Forest and the plumber said «not a surprise, those guys have gone downhill»
I had the new guys install my new boiler and they did an awesome job, very clean and professional.
Stay away from Kew Forest.
They missed out on a $ 8,000 boiler job because of their incompetence.

AWESOME! The last several days the windchill & temps have been below 0… so on a freaking Holiday Monday Afternoon Emergency our pipes froze then burst. a waterfall from the attic! I called KFP&H (based on a friend and former customer who says he knows lots of people that love them!).Jennifer picks up tells me all the workers are busy. but «i’ll call you back in five minutes» .only a couple minutes later «I got 2 guys on the way. be there in an hour» In less than 45 mins. John + Luigi showed up and in superhero precision spread out and rapidly went to work! Working on 2 levels. running up and down stairs, checking, testing, welding, fixing. like lighning! They even helped with cleanup! Dude!!(^_^) I’d recommend them anytime. My wife’s a real estate property mgr. and she’s keeping their card for future mishaps. Great job guys… your van should have the Batman Logo, or the X-​men, or maybe a big «S» on the sides!

I did a major renovation of my Cape cod house, turning the upstairs 2 bedroom 1 bath into 3 bedrooms and 2 baths, and installing a new heating system there as well. Kew Forest handled all the plumbing and heating issues flawlessly. The installation of our new boiler in the basement was seamless as well, and so professionally done. I particularly love family businesses, and I have been fortunate to get to know two generations of this one. The father was the consummate gentleman, and his sons Paul and Darren are as well. Quality workmanship combined with integrity beyond reproach. Highly recommended.

In response to a leaking toilet and sink, they came right away (within an hour of calling), checked everything, put in a new faucet and were out. Very professional and knowledgeable. Only plumber we’ll use.

On one of the coldest days (overnight low of 8 degrees Fahrenheit) in 20 years and with a baby in the house, our boiler went out. I called eight plumbers, including our usual emergency plumbing company, leaving frantic messages for someone, anyone, to come take a look.
A few couldn’t make it until morning, and most didn’t return calls. A plumber from Kew Forest was the only one who called me back, talked me through the problem, suggested a few fixes and eventually came out in the blustery cold to take a look. Within minutes, our boiler was firing and the radiators were happily hissing.
Thank you, Kew Forest.

They came on time, gave me an outline as to the work needed to be done. Two days later they started at 8am. Finished at 3pm. removed toilet, removed lead bend connected to main sewer stack, installed new PVC from toilet to stack, installed new flange and wax ring, installed plywood form under floor and filled with thinset. Completely cleaned up after themselves. they did an A-​1 job! I would recommend them again and again. Continental Photo from Forest Hills, NY

Called and spoke to someone to try get an estimate for work I am trying to get done for a remodeling of my kitchen. The woman on the phone kindly explained that someone will call me back to explain estimates. I was called the next day and told the rate is $ 175 an hour which is understandable and from what I found the going rate.
I explained I would really need someone to come to my apt to take a visual look and give me a «rough» estimate, understanding it is just that, a rough estimate. I wanted to know if I’m looking at a couple hours of work or possibly a day or two. When it you are talking about $ 175 an hr, for an avg person myself on a extremely strict budget there is a huge difference there. Apparently her answer was that they just are so busy that it wouldn’t be possibly, and hinting worth it for someone to come out just to give me an estimate. Great way to attract a new customer.
I am a local resident, first time customer looking for a company I could use not only for this project but for further problems as a reliable plumber for further use but apparently my business isn’t worth the look. I will never tell anyone not to use a company because that’s their own business and you are free and willing to make your own opinion. Just giving you my encounter and experience.

175.00 per hour. no that is not a typo. one hundred and seventy-​five dollars per hour not including parts and supplies!

I highly recommend Kew Forest. They just did the most fantastic job with a difficult situation in our home… a slow leak coming from somewhere. We couldn’t figure it out. You see, unbeknownst to us, a pipe had been leaking slowly for weeks… maybe months… and suddenly all the water collected in the ceiling and then the ceiling weakened and the water came crashing down into our bathroom floor from the apartment above (two family house). We called at 7:15 a.m. and a team showed up before 8 a.m. They found the source of the leak — worked very methodically… and while they worked, they checked in every hour or so to let us know how things were going. They were nice, and conscientious and very good at explaining the plumbing situation, showed us the faulty pipe and explained how much of the pipe they needed to replace. When they left, everything was incredibly clean. Not a spec of plaster. Or dirt. Heck, they even wiped down the wall where the rusty water left a stain. And then this… they carefully covered the opened ceiling where the new pipe was installed, with heavy transparent plastic so the insurance adjuster could see everything and so that no more dust would come into the house. Kew Forest even took pictures of the old pipes and the open ceiling so we could send them to the adjuster. They turned an awful situation into something easy to deal with and stress free. Just a great job all around.

Service was fast & easier than I expected (1 hr.), the guy (Jack) was very customer oriented. The hourly rate is kinda pricey $ 260 (not the cheapest around) but they did a good emergency fix & even had the parts with him on hand. Would recommend them, as they service Queens, BK, Bronx, & Manhattan.

Luckily, I was referred to these guys through a friend.
I called and they took down my information. Then one of the supervisors got on to find out what kind of problem I was having — my toilet was leaking and was starting to leak through the neighbors ceiling. O_​o
After describing the problem, he checked to see if anyone was available. As the issue had been happening for some time, I was hoping for them to come right away. Sure enough, they had a team in my area that was almost done with their current job — they use GPS for their teams, so they have up-​to-​the-​minute updates on where their people are.
The guys showed up, both named James, and assessed the problem. They were very polite and kept me informed on what they were doing. They replaced the gaskets and warned me that there was an underlying problem that my property management company should actually fix. They even cleaned up after themselves!
As for pricing, I’m not sure what most plumbers charge, as this is really the first time I’m dealing with plumbers, but it seems fair compared to prices I found online. I had gotten a quote from the plumbers my building uses and they were trying to charge me double what these guys did! I’m glad I didn’t just let those other guys do the work.
If my property management company actually fixes the problem, I’m going to try and get these guys in to do the job instead. I’d definitely use them again!