Kevin Jewelers

On mother day weekend on Sunday, I decided to take my fiancé and surprise her with the Diamond ear rings. I stopped at the Zeles Jewelries they gave me a good deal but i said lets not jump for the first ear rings we see lets shop around first. Then we went to Kevin Jewelers and i remembered about the TV Commercial i saw and i thought to my self the commercial is great and it makes me feel welcoming. We were browsing the store and sales person was asking me if i needed help i told them we are just browsing. I started to point to ear rings i like to my fiancé. Then assistant manager comes out Grace F. and she was very rude and pushy and had poor customer service skills. I told her i’m browsing she was asking me for my ID and Credit card information so when i make my decision they can make process faster. She was very rude, i felt rushed and like expendable asset. Finally what i thought was the good ear rings i told her let me see them and as was talking to my fiancé she processed the payment, I like the ear rings so i didn’t care. Payment went through she told me to sign the receipt, and after i signed she said following by the way we don’t do refunds only exchange. I felt uncomfortable and cheated because of no refund. Refund is like a guarantee to a buyer, in case of anything you can bring it back, and told her i don’t want it please take it back. She said i told you no refund i’m sorry you already signed it. i didn’t even left a store yet and i wanted my money back. She had poor customer service skills, she was horrible as a assistant manager. I worked in a big medical field myself and i deal with upset and irritated people all day. I try my best to make sure all the unhappy and upset clients get the satisfaction of a great customer service. Knowing that they are happy is a great customer service skills. She couldn’t even talk or calm me down, I felt with her cheated and mugged. When i asking for a manager she said he is gone for today, it was barely 1 pm. I was getting very upset and loud and she was just looking at me and didn’t know what to say or how to calm me down. In my opinion she shouldn’t be a assistant manager. She is very horrible at her job. You should disclose the info of refund before customer signs and store should have a sign that’s says NO REFUND. Refund to a customer is like a guarantee knowing that the store is legit. After an hour of trying to get some assistant they gave me corporate office phone number i called and spoke to representative, told them all the story. The response i got told me they will call you in 48 hours to resolve this issue. It has been 4 days and no call and when i call the Kevin Jewels customer service they said the person who handle it will call you in couple of hours. I was at work and let 5 hours past and no one called me. I called then back very upset and irritated finally they transferred to a person who handle it and she said she will call me back. It is May 30., 2014 and no one ever has called me back.
DON’T BUY OR SHOP WITH KEVIN Jewelers. THEY HAVE POOR CUSTOMER SERVICE AND ALL THE SALE PEOPLE ARE MONEY HUNGRY.- I went to other Jewelers at the mall and found 1 carrot diamond ear rings on white gold for even cheaper that what Kevin Jewelers charged, Kevin Jewelers sold me ¾ diamond ear rings on white gold for over $ 400.00. I checked and other places have the same ear rings for ½ of the price what Kevin Jewelers sold me.
My advice don’t bother with Kevin Jewelers they are fake, poor on customer service. My overall experience with Kevin Jewelers is very poor on scale 0 to 10, is –0.00. KEVIN JEWELERS ARE OVER PRICED, POOR CUSTOMER SERVICE, and their staff is very rude.
GO SHOP ELSE WHERE & TRUST ME KEVIN JEWELERS IS GOING TO BE WASTE OF YOUR TIME & MONEY.

I looked at the reviews before I even went to Kevin Jewelers and all I seen was bad on top of bad on top of bad. I still decided to go check it out despit all the negative comments and I’m so glad I did. The service there was amazing the staff was very helpful and friendly. They had a great selection of wedding sets and the prices are very decent will defantly be going back for future purchases.

So my FIANCE picked out my ring from here that he gave to me on New Year’s Day at Rockefeller center NYC! The moment was so beautiful and memorable and was matched by such a gorgeous ring. A big thank you to Anna & Grace who were there to get him exactly what he was looking for and that made me such a happy bride to be!

Where to start, well selection on jewelry, watches and necklaces is great. Different types of styles and colors. Prices are great as well not bad at all. I’ve bought three things from there and everything always worked out great with the help of Grace. She is an amazing employee there and know what she’s talking about and always know what item will exactly fits your style. Best customer service around. Looking foward to go back to her for my next buy.

This place has a amazing selection of jewelry. And the customer service is excellent. My favorite sales associate at Kevin’s is GRACE! She always takes the best care of me whenever I decide to drop in to browse or to make a purchase. I highly recommend anyone who is looking to buy rings, watches and/​or necklaces to drop by and give Grace a visit

DO NOT SHOP HERE!!! DO NOT BUY OR ORDER HERE!!! BEWARE!!!
My fiancé and I were looking for a wedding band for him. We started on line and found photos of what he liked about 6 months before our wedding. We happen to go to the mall, and were planning on hitting all of the jewelry stores to see if they had anything of what he had chosen or things that were similar, since this particular ring was quite hard to fine. Kevin Jewelers happen to have the exact ring that was his favorite of all the photos. So upon seeing it in the case he was immediately excited!
At this point we were down to the wire with the wedding approaching this past late June, & us arriving in late April, we had a little over 2 months & told them the situation of our time frame and they had ASSURED us that it would be in within two weeks in his size. We bought the ring & ordered it in his size. Looking back on it now, I should have gone with my gut upon meeting the sales woman… a bit brash and rude… I had asked her to call the company that the ring comes from to see if it was even available in his size, before we purchased it, & she refused with numerous responses to my questions as to why she couldn’t call them. RED FLAG! and they would not tell me who the manufacturer was…
Needless to say two weeks came and went and I called each week to see of its arrival. It got down to 3 screaming matches on the phone between myself and the sales person (not my personality at all). They DID NOT follow thru with ANYTHING that they had told us, and kept putting us off. I had said to her after two weeks and it hadn’t arrived, that we would wait another week and then go elsewhere to find him something else.
I had also asked her to please respect us enough that if it was back ordered to let us know to give us the option of finding something else.
It got down to 1 week before our wedding and that is when I was told that it was back ordered. I LOST MY SHIT ON THE PHONE WITH HER! They offered an exact copy of the ring in his size as a «loaner» for our wedding. I WAS PISSED!!! He went and picked up the ring, now, it IS identical, but a fake ring on our wedding day and one that is going to be seen by everyone and photographed… Now I get pissed each time that I look at the photos!!! AND I was unable to engrave anything on it for him as part of a surprise to him on our day.
The real ring had finally arrived several weeks and several screaming matches later, after our wedding and honeymoon, and arrival back to work. I had my husband go and pick it up, because I told him if I went with him, I would have been taken out in cuffs!!!
IT WAS THE WORST WORST WORST BUYING EXPERIENCE EVER!!!
I was offered to call a complaint line for the store. They got back to me and chatted about it and said that they would email me an address of where to send my complaint to. She never did, I called two more times and never got a response.
DONT GIVE THIS PLACE ANY OF YOUR HARD EARNED MONEY!!! MAYBE THEY WILL GO OUT OF BUSINESS AND I AM SURPRISED THAT THEY HAVE REMAINED FOR SO MANY YEARS!!! I gave one star, because they carried the style that my husband loved. That star is NOT FOR ANY OTHER REASON!!!

BUYER BEWARE!
This is possibly the ONLY store that won’t do a refund or exchange. Once you buy an item, it’s yours. Absolutely awful selling tactics, and absolutely no information given at time of purchase about the fact that you cannot return or exchange your purchase.
The employees are so despondent, you can tell they are treated like garbage by their management. I can only wish I had read these reviews about Kevin’s before I shopped at their stores!

Worst jeweler in socal by far. I had a layaway for an engagement ring and realized the ring gave my fiancé allergies. I asked for my deposit/​layaway back and they would only give store credit even though I hadn’t bought the freaking ring. I had to call corporate multiple times to get my money back and thank goodness I didn’t buy my ring here. This place is borderline illegal same with some other jewelers in the mall.

I hate to even give one star. Don’t buy from here. My boyfriend has bought me jewelry from here in two different occasions. Jewelry will break in a month I had heart earrings back piece fell off in two weeks they did not want to fix it. Also a diamond fell of from a promise ring they accused me of banging my ring on something. PLEASE! Don’t buy from here. Employees are snobby they just want you’re money. Don’t believe them when they say they have a month warranty they will not own up to it if something goes wrong they will accuse you of not taking care of you’re jewelry.

I wish I did read this before and they will have the none stars for them
They buy my gold, and they pay me so f… cheap don’t even bother to go and sell your gold in there they will pay you the most lower price ever I’m really upset about what happen to me so please I recommend you no to go and sell you gold on this places

LMFAOOOOOOOOOO. I felt like I was at a sidewalk in Tijuana. No one really gave a shit about what they were doing. The associate really didn’t care at all when I asked about men’s wedding band and stuff. This place is a complete joke. Don’t even bother. The most common words you will ever hear at a franchise jewelry place is «we can finance» «how about you finance it?» «lets get you financed»
This is the typical car salesman tactics they teach. You can’t pull a fast one on me. I am a salesman I know what you are going to say before you say it. I can predict it.
LMFAO @kevin Jewelers

I wish I could give this place no stars. The employees are so rude. They don’t even want to be there!
Guys do yourself a favor and don’t go here. Overpriced! You don’t want to buy jewelry from a mall. And trust me on this one, don’t sell any jewelry to this place. They will low-​ball you like crazy.
Try the jewelry mart on Brand Bl. If you want an awesome deal, right when you walk in there is a place called Tsang Jewelers. Great service and they will treat you right.

Rip Off!
This place will rip you off! They wanted to charge me 30% transaction fee or about $ 500 dollars (January 2012 market rate $ 1600 one 24k ounce) to buy 1 ounce of Credit Suisse. That is a total rip off. Go to any jewelry store in Chinatown and they only charge$ 30 dollars as a transaction fee.

I went in here with my boyfriend quite recently since he had received a giftcard from them in the mail. It wasn’t a lot of money but just to make sure I asked if there was anything around that price and instead of patience I receivedcrappy customer service and a flood of snotty attitude. One employee even resorted to making disgusted facial expressions. It was very unpleasant.

I went to get some Cash for my Jewelry, and was a bit disappointed in what I received. The advertisement states you will receive a bonus aside of what you get for your Jewelry. It wasn’t what I expected at all. I will take my Business elsewhere. I think to help the consumer a price for the gold should be advertised, so that way you know if your getting a good price for your Jewelry.
I.M.
Glendale, CA.

last valentine’s day my fiancé and i went engagement ring shopping well «window shopping». we happen to be at the mall and we went in to the Kevin jewelers store just to look. I work retail so know what to expect. a lady came up to us and asked us if she could help us with anything. i said no thank you i just want to look, we aren’t planning on buying anything. so she okay but still hung around there was no one else in the store so i didn’t say anything i figured she was either bored or store policy you can’t be left alone. i processed to look at the rings with my fiancé right next to me. i saw a beautiful ring and i want to try it on so my fiancé could take a look at it on me. she took it out and let me try it on. it was beautiful so i asked how much it was. she gave us an awesome price because they had a super kick ass sale!!! at the time my boyfriend didn’t have the funds for it and he told her. and this is what really got me pissed.
we both politely told her we were just looking since we didn’t have the money for a ring. she then said let me talk to my manager to see what we can do for you. i tried to leave but her manager came back and began to make a deal with my boyfriend, after some hushed talking she turned to me and said well you might have good credit why don’t you buy it.
for her to be so desperate for the sale to actually asked me to buy my own engagement right was low and not only say that, but to say it to the whole store that my boyfriend could get the engagement right was also low. i stopped smiling at her and told my boyfriend we should go. and stormed off.
like i said i get it i work retail, i know when i need to meet my sales goals or some other goal. but there is a fine line you cross when you go from pushy to desperate! no cool.
they have descent selection, horrible customer service, and a pretty awesome valentines day sale!