KDX Imaging Center

My experience with KDX was fantastic, both professionally and personally.
All the staff were professionally competent, excellent really, but were also considerate, helpful, and very related offering help to me personally beyond their job function.
What a combination: excellence and humanity all in one office!

I was sent here by my orthodontist & wish he picked someone else. The prescription card emphasized their dislike for late-​comers. «15 minutes late is too late!»
My appointment was for 8:30am & I live a bit away so I decided to aim for their opening time of 8:00 rather than risk being late. No one was at the office until 8:15. When my fifteen minutes sitting around & doing nothing was briefly mentioned, I was greeted with an attitude. The admin/​technician asked if I was upset by this. My response was, «Not really. More hungry & tired than anything else.»
«Well, you should’ve called if you wanted to have breakfast first.»
The rest of the visit pretty much followed that fashion. It didn’t help that it took 32 minutes to get the x-​ray after I was told to expect 15 – 20. Nor the gossiping they thought I couldn’t hear; it’s not nice to make fun of people with bad sense of direction. (Another victim to their padded prices had called three times during my visit to ask for directions & seemed to have not been familiar with the bus routes.)
My final thought is a tad humorous. As I was waiting for the picture, the admin/​technician popped her head over to ask if I still had my wisdom teeth. She just took a detailed & invasive image of my jaw– teeth and all. Still had to ask.

My dentist sent me here, because I have a horrible time getting dental x-​rays. I was assured by him and the KDX receptionist on the phone, that they were really good at getting x-​rays. I showed up on Saturday and signed in.
The receptionist was nice, albeit a bit unprofessional. Not a big deal. The woman who was taking my x-​rays was also very nice. Here’s where I was annoyed. We did the full scan x-​rays or whatever they’re called, and it was super easy; just bite down on a thin plastic piece and wait. When we got to the bitewings x-​rays, after about 3 or 4 attempts, she says, «Do you really need these done?» Really? Giving up already? I thought you guys were supposed to be awesome at this. I said, «Well, doesn’t my dentist need them??» So we tried one more time. Again she asked if I really needed them. Again my response was the same. Weird. I’m pretty sure they’re needed and that’s why I got sent here and spent money out of pocket for you to get them. I had to go back and do them all over again, because they didn’t take, but she was nice about it.
I also hated that when I walked out to to the waiting room, you can hear everything going on in the back, since it’s all open. How embarrassing when everyone can hear you struggling to get dental x-​rays. :-/​
Finally, as I was waiting for the ok to leave, I realized that the receptionist never asked for my insurance card. Good thing I remembered, because otherwise, not even part of the expense would be covered later. Isn’t that what you’re supposed to do first when checking someone in?
Meh.