Justice Desert Glen

I went to Justice today and the blonde manager on duty was extremely rude and unhelpful. We had bought some clothes for my step-​daughter in September but found out on a later visit that their return policy is only 90 days. Since she was not going to be here for over 90 days I went in to return the items and just get store credit so I could go back and get her new stuff within the 90 days. I had returned a pair of pants last weekend and they looked up my receipt by my phone number. First the manager said she couldn’t look it up by my phone number to which I responded that that was odd since I had done it the weekend before. So finally she looked it up and started to do the return. Then she stated that this was going to be the only time she did this for us because it is against store policy. So, their store policy is not to allow any returns. She was very short and made sure we knew that she was never going to allow us to return anything again. I felt it was customer service at their worst. I have spent over a $ 1000 at Justice in the last 2 years for my daughter and now I am going to question wether I ever shop their again.

Our first visit today! First impression, WOW, pink glitterbomb explosion! The selection of clothing is cute, current, hip and actually had sizes to fit my daughter who is skinny and tall for her age. I found the prices a bit ridiculous considering the clothing was not consistently sized (pants the same size could fit entirely different even though they were the same style). The quality of the clothing was probably a cut above average but not enough for the prices they command. I paid for our visit with gift cards and cash. Luckily all 4 items were on sale so it only cost $ 97.
We were greeted by a very friendly staff person. She informed us of current sales and upcoming sales, she showed me a few options and offered outfit suggestions. She gets an A+ in my book. I really feel bad that I didn’t remember her name… next time I’ll remember.
Let’s talk about the store itself. Crowded! Oh no, not with people but with stuff! Yes, I’ve seen worse but this store was hard to navigate. We were the only two customers in the store for the most part and even then I found it hard to navigate around all of the racks. There was one giant rack right by the dressing area and I felt like I was trying to tackle a quarterback but had to get around his center first every single time I went to check on my daughter in the dressing room. «spin move» lol I do not have anxiety but yikes if i had a problem tight spaces, this store would freak me out. I don’t even want to imagine the madness in this place around holiday season.
Beyond the over abundance or rack, I’d have to say the store was clean, well lit and welcoming in a cluttered sort of way. Perhaps same number of racks would be ok if they were arrange with a better flow pattern.
Would I go back, yes! The selection is super cute so I’d just look out for sales and hoard coupons.
Would I refer friends, yes! The clothes seriously were cute and my daughter seemed to enjoy herself. It was nice to see her find clothes that fit her so well. She is so tall and slim she’s a hard fit. They accommodate all girl body types bc I saw a cute little girl that had the opposite attributes as my child and she seemed to be a regular. :)
Cute store. Love the selection, hate the prices but I’m a sucker for my child and will return. ;)