Hummell Plumbing

Ross was great. These guys came in through the home warranty company for a leak in the pipes for the water heater. They responded the same day as I put in the service request. Eventhough I paid only the call fees their rates seemed reasonable. They had the whole thing fixed in an hour and left. Will definitely call them again for any plumbing issues.

Hummell was contracted through my home warranty company and responded to me the same day they got the warranty ticket order. The appointment was set up for the date I requested, with an afternoon window of time, as requested. The Hummell tech, Wayne, was coming to my home on the heels of another, terrible plumbing company, completely botching the home warranty ticket issued to them. Wayne came out, listened to my whole story about the other company and the current issues, assessed the situation thoroughly, gave me a lot of great tips and advice geared to my solar hot water heater, and worked with me to sort through current and potential future problems and options.
Two additional things of note: Wayne called me a few days later, after the ticket was already closed out, with an additional piece of information about my system. That’s service above-​and-​beyond, in my book. The other thing of note is how I was treated. I am female and sometimes I deal with home contractors who treat me like I am a moron (one once said to my boyfriend in reference to the location of my sewer cleanout: «don’t ask a woman that, women don’t know that stuff») or they assume I know nothing about piping/​electrical/​general home maintenance. Wayne was the opposite. He walked me through my system thoroughly, spoke to me right from the start like I was an intelligent adult, and was very courteous and frank the entire time. That is how to do business if you want more business through word-​of-​mouth. It’s also how you keep a customer.

Amazing service! The technician (Ross) that came out to inspect a leak that we found in our bathroom and adjacent closet was awesome. We had a «plumber» from our home warranty company (Sonoran Home Service) come out and couldn’t figure out where the leak was originating, insisting there was a crack in the concrete slab and they couldn’t fix it. Ross arrived on time and after seeing the leak, immediately checked the water meter and saw no excessive use. He then stated that it was probably just the wax ring for the toilet (which is what I had thought this whole time but was told by Sonoran that it wasn’t). Wax ring was repaired and even referred us to another great company (Dry Star Restoration) to remediate any damage done from the leak. Will definitely use these guys again!