Hertz Rent A Car

I rented a 2015 Nissan Versa from your Glendale, CA location on the 6^th of January of this year for a total estimated charge of what was supposed to be $ 147.76.
When speaking to the customer service representative on-​site at the Glendale location, I was specifically told that if I wanted to keep the car for a longer period of time that all I needed to do was have the respective amount of money in my bank account and that no formal notification to Hertz was necessary.
This went on until the 20^th of January at 2:00 AM where I was disrupted from my sleep by a representative by the name of Bruno Ramos from Hertz/​West Side Road Services stating that he was there to retrieve the vehicle. At this time, I would like to state that I was never contacted by Hertz to inform me that a person would be coming to retrieve the car or that it is actually required to formally notify Hertz that I want to keep the car for an extended period of time.
Mr. Ramos informed me that if I was to relinquish the keys to the vehicle that I would not be charged the $ 300 «tow» fee (Mr.Ramos had arrived on scene in a personal car and not a tow truck) and so I obliged by giving Mr. Ramos the keys to the vehicle in which he drove off WITHOUT being towed.
Mr. Ramos also stated that the car would be brought back before 9:00 A.M. the following day (January 21^st, 2016) once I resolved the issue of keeping the car past the 11^th of January, 2016. I have spoken with the Glendale Hertz branch and am told that this information provided by Mr. Ramos, YOUR hired tow service, is falsified and incorrect.
I was also charged for the vehicle AFTER the vehicle had been driven away by Mr. Ramos from the 20^th of January until the 25^th of January at a exorbitant rate. Upon contacting Hertz, I am told that the vehicle was not reported back in your possession until the 22^nd of January.
Why Mr. Ramos did not immediately report the car back in Hertz’s possession is beyond my thinking capacity and I should NOT be penalized for his lack of attention to detail. This type of business etiquette and lack of communication to your customers is absolutely unacceptable.
I have been given the run around from your company and lost invaluable, precious time and incurred stress because of your unethical business practices. I really hope to see an effort from your end to make things right.

Friendly staff, but not the best at what they do. When my mechanic offered to pay for my rental for a couple days, the guy at Hertz told me I’d have a $ 50 hold on my card until the car was returned. But by «mistake» he put a $ 255 hold on my card that still hasn’t been refunded, although the car was returned yesterday. Not cool. Seems like they could’ve corrected their mistake immediately, but they didn’t really care.

The only reason I’m giving them a ²⁄₅ because they gave me a good deal (25/​day), other than that everything else was absolutely horrible.
1. The car was not in a drivable condition. The steering wheel made a lot of noise during turns and no way in world that car should’ve been give to customers.
2. Don’t forget to tell them WASH THE CAR before you get the keys. They gave me an unwashed vehicle full of dead leaves and dirt. I was like. Emmm. are you guys going to wash this? Then they botheres «washing «it.
3. Check the trunk if it’s clean or no, hint: i didn’t and it was full of garbage. When i opened the trunk to put my wife’s jacked on the next day, it was so bad that we decided to abandon the trunk.
4. They wanted to charge me more than what was written on my contract. Be sure to know how much was written on your contract because these folks wouldn’t mind swing in a few more dollars if they can get a way with.
All in all, if they tell you 27.99, know that’s not true, they can reducd it to maybe even lower tha 25.
I’m disappointed with this branch and I had a lot more expectations because of they’re Hertz.

Latina, female, overweight manager has control issues. She is highly-​abrasive when working with customers. I did not even bother to ask for her name because I was so disgusted with how she spoke to my friend and I. She made the renting experience very difficult. Instead of trying to find solutions for our rental needs, she made it such a challenge. Also, she had the audacity to supersede my car rental choice without discussing it with me first!!! She had the nerve to switch my car choice for another one because she claimed that her choice had better mpg. After driving the car and checking the mpg on-​line, i found out that SHE LIED. I plan to escalate this complaint to corporate and ask to have the car replaced.

It has now been almost a year since this has happened with Hertz Rent a Car. I was contacted to try to resolve this but never received my refund. I will never use this company ever again and will not hesitate to spread the word about this company. It is unethical to charge people for toll road violations, have them pay you, and then have them pay for the ticket. If you want a huge headache and a company that really does not care to help you out if there is an issue, then this is the company to rent from!
Please feel free to review my previous review about what had originally happened.

Like many of the reviews written for this location, I agree with the poor customer service aspect. The employee that dealt with my car rental transaction, withheld useful information from me regarding insurance coverage. He failed to mention that my current policy could roll over to the rental, and also failed to mention that money would be coming out of my pocket for the coverage of the rental. He failed to mention my options and told me to pick a coverage plan. Given that I was here for the first time because a driver hit my car and I’ve never been in an accident before, I lacked the knowledge to deal with employees like this at a car rental company, who are looking out for the «business.» Because of this, I ended up paying coverage on two different vehicles. When I confronted the employee, he argued that he «offered» the coverage options. He didn’t understand what I was telling him. I was reminded that above all, this place is a business and they want to make their money. Also, a different employee who overheard our conversation began to be rude with me. She acted like I offended her when she was irrelevant to my situation. Very unprofessional and poor customer service. If you have other options, I’d look into those first.

Slow, unreasonable, and unfriendly. I’d pay not to rent from here again.

I was very displeased with the service, i pulled in a parking lot to be looked at wrong by one of the employees. No hi good morning nothing, i walked in and let him know i have a reservation to pick up a car. The clerk told me you should call ahead to make sure we have available cars while their lot was full of cars and i was the only customer. He process my card and tells me let me show you your car. I followed and he showed me Nissan Sentra. I wasn’t very happy and i asked him to show me any other. He said thats all i have while the lot was full of cars. Nissan, Hyundai, kia and etc. i told him no let me call INS company and complained, i called and told the INS what was going on so they upgraded for full side. I called the same place and the clerk couldn’t find me in a system. Customer service was very poor, poor people skills and unhappy customer. I would never refer anyone to that company. I called INS again and changed it to Enterprise and omg that is heaven compared to this. Enterprise was kind, polite and listen to customer needs and try their best to keep you happy and wanting to return for more…

Definitely, the case of not judging a book by its cover. The office is definitely not much but I did not care because I was there for just a few minutes. I made my reservations online. Called the office to arrange a pick up and within minutes of arriving to the lot, I was driving away. Armen was great, and I will definitely be back to rent here again.

The guy that helped me, Artin, was so unprofessional and ignorant. He comes out of the back mumbling to me if I was next. I had to ask him to repeat himself because he kept mumbling. He then popped gum in his mouth and was texting on his phone while I was waiting. This was the worst customer experience I have ever dealt with and refuse to go back to this place.

I was scared to go into this Hertz to rent a car for a weekend getaway, these reviews aren’t the most flattering. But they did have a car for me. It didn’t take me more than 15 minutes to check in or check out. And while the office is super dingy, they basically had what I needed. I did have to tell one of the employees to «take a breath» because she was being very short with me when showing me how to start a key-​less entry car. (Sorry, I legit didn’t know which of the 20 buttons in front of me she meant when she yelled «just push the button!») I was fine dealing with the crankiness because this location is open on Sundays. Basically, I got the minimum of what I needed and I’m not expecting a red carpet everywhere I go.

Giving 1 star to write the review. Took my 400/.00 no problem went to rent the car and was told without a major credit card and me allowing them to hold a certain amount of money I could not take the car. I reserved it 2 weeks ahead of the vacation. Was told this on pick up day. I said then why take my money out of my bank card without hesitation. They had no answer and couldn’t put the money back into my account for 10 days. Total joke something about that has to be illegal. And while there I was almost ran over by the man that washes the cars who flooded a rental in reverse as I was walking out.
If you don’t have a credit card but plenty of money go to Midway its even cheaper. Nice cars and wonderful staff who jump through hoops for you. Pick up ²⁴⁄₇ at Burbank Airport.
And if you do have a credit card go to enterprise cheaper prices.

Great customer service I refer al my friends and family to rent cars from here for all their car rentals needs

Poor service. The reps at the desk are not the most polite people you will meet. They seem like they would rather be doing something else. When you speak to them or try to communicate a concern to them they have an expression of «cluelessness» on their face. I’ve rented many cars from different states before but never with such the low standards of service provided at this location. Also I had been placed on hold once when I tried to call for ten minutes and when I hung up and tried back again– they weren’t at all apologetic.
Car was not cleaned out thoroughly either. Had grease smudged on inside of door and fingerprints all over the steering wheel

Years ago, I only rented from Hertz. I liked them. Hadn’t rented from Hertz in a while but a local car repair shop referred me here. I am tempted to never rent from Hertz again! The customer service was horrible! No smiling, no greeting upon entering the building. I got a bad vibe when I entered. I was tempted to contact corporate after, but I didn’t. There are other rental car companies close to this… I would suggest trying one of those!

I wasn’t renting the vehicle here but a buddy was. And we were here to pick up the car and head straight to Vegas but I don’t think they understand the term of «reservations» here. This was straight up from a Seinfeld episode. So ok we were late maybe 10 minutes and they are suppose to hold the reservations for an hour but even if we arrived on time NO CARS were available for rental and dude said we’d have to wait for whatever car comes in. The guy didn’t seem apologetic or anything so we just skipped outta there right away.
From the looks of the place my 1^st thoughts were this place looks jenky as shh. And my assumptions were dead on! To top it off there was another customer having the same issues w reservations and we’re gonna charge him more for a downgraded car.
In the end DO NOT RENT HERE.

I’m so happy I chose Hertz!
I came in last week and they were able to help me immediately, had my car ready and washed for me, and the employee helping me (Armen) was so helpful. He made sure I was taken care of and happy before I left.
I live closer to another rental company but choose to drive further for great customer service. Thank you Glendale Hertz and Armen for a hassle free rental experience.

So I «Reserved» a car at the Glendale location and low and behold NO car. So then they drive my family and I to another location 25 minutes away, Tujunga, Ca. So they put us in this RED Impala which I wasn’t to enthused about in the first place, but anyway I’m on vacation in California all the way from COLD Minnesota, I don’t have time to play musical cars… So then we get the car, and the inevitable happens, we get pulled over. WHY? Well, because the car they gave us had expired Nevada license plates. GO FIGURE… SO THEN, I’m on my way to the Bob Hope airport in Burbank… Cooperate will be getting a phone call…

This is an update towards my recent review on November 24, 2014. After the miscommunication regarding the pick-​up time, ONNIK helped me tremendously in selecting a car. He went out of his way to give me a break down on which cars had the best milage. He’s very knowledgeable and thorough in explaining everything. He’s friendly yet also professional. I rented a Chevy Sonic, great gas mileage and it drove comfortably. It didn’t feel like a cheap car. I rented it for only 5 days and then went back to exchange the car for the weekend for a camping trip to Joshua Tree National park. I rented an SUV (GM YUKON XL 1500S). For a huge V8 SUV, it had great milage! I drove around 400 miles and I only spent $ 70 in gas. The yukon has this feature that if u drive in a consistent mph (70mph) the engine switches off to a V4 (4 cylinders) which saves a lot on gas.
There was also an incident before leaving for the camping trip in which the Yukon got hit on the drivers side while it was parked, it was a HIT AND RUN incident. The only thing I regret is not getting insurance coverage through Hertz before taking the car out. I ended up filing a police report and filed a claim through my insurance. Luckily I dont have to pay too much since my deductible is cheap. But a recommendation is to get insurance coverage from hertz on cars if your deductible through your own insurance is a lot higher than $ 250. Highly recommend it especially if your only renting a car for a couple of days.

If I don’t return to this dump for the rest of my life, it will STILL be too soon. Worst customer service, incompetent «management», deceitful, and they WILL take advantage of you. I had already contacted the corporate office regarding my «wonderful» experience.
Talking to their management is like talking to the wall. The car they gave me was all scratched up and had horrible screeching brakes! I mean, do you even service these vehicles? Never mind. Don’t answer that.
Oh, and please never return to this shack on a hot day. You will be waiting forever and a day in the scorching heat. The AC is nonexistent and you WILL smell like armpit.
I would have to be the dumbest person on planet earth to return to Hertz and rent a vehicle.