Golden West Escrow

Golden West was the Escrow company on one of my recent transactions. The service throughout was poor. Repeatedly, information that was sent to me for my signature was incorrect and had to be returned for corrections. They switched escrow agents half way through the process when the original escrow officer left the company but they never informed me. Not once did they contact me proactively. This escrow company is related to ReMax and seems to rely on the fact that they will get referrals from their agents and not need to worry about service.

Very poor service. My third escrow and they were the least communicative and the most expensive.

I’ve worked with this company on a number of transactions and continue to have trouble with their escrow officer. The escrow officer Mary was very poor with communication and follow up. When she does respond her attitude reeks with a sense of entitlement. I’m not sure if its because she is complacent with her bank referral business or if she’s not passionate about what she does. Its sad to see someone fall short of their potential and I would strongly suggest to anyone considering this company to try a different company as it is ultimately the managements choice to hire her. For those agents who want to get their commission… its been 11 days since the close of escrow and I’m still waiting. When a final HUD is processed that means you’ve disbursed funds…

Incompetent and dishonest.
If you would like a smooth, quick, transaction, I advise you to not seek services from this company.