Glendale Pediatrics

My daughter is now 4 months old and I’ve been coming to Glendale Pediatrics since her birth. The doctor who first saw her was DR. Feuille. He was a bit to rude for my taste at the hospital ESPECIALLY TO the nurses there so I chose Dr. Fabris. She is amazing. I like her a lot and she is very caring and attentive. I GIVE HER 5 STARS, HOWEVER, THE STAFF AT GP IS COMPLETELY RUDE AND UNPROFESSIONAL, EXCEPT FOR A FEW OF THEM. THE GIRLS WHO PICK UP THE PHONE there have messed up on my appointments 2x already and when I show up they look at me like deer in headlights and say I don’t have an appt. I have PHONE LOGS clearly showing I called, even when it was a doctors ORDER for me to come in and be seen. My daughter was supposed to be tested for Pertussis… which is a serious thing and they wanted me to come back at 5 pm. or tomorrow… ARE YOU KIDDING ME??? They drop the ball saving the appointment times and do nothing to accommodate their mistake! Lala is the nicest one of them all. The nurses are nice too. The rest of them need some training in customer service. It’s not rocket science to do your jobs and hit the save button when scheduling someone. To top it off, I GET ATTITUDE FOR THEIR MISTAKE.
NOT ONE PERSON LISTENING TO MY COMPLAINT TRIED TO ACCOMMODATE ME FOR THEIR MISTAKE AND NO ONE STEPPED IN TO SAY, LET ME SEE WHAT WE CAN DO FOR DROPPING THE BALL. I’M FUMING!
They want to charge you when you don’t give them 24 hours notice when cancelled. WHAT DO THE PATIENTS GET WHEN YOU MESS UP AND DON’T SAVE THEIR APPOINTMENTS!!! UNACCEPTABLE. I AM SO DISAPPOINTED. I WILL NOT BE RETURNING TO THIS OFFICE AND WILL BE FINDING MY DAUGHTER A NEW PEDIATRICIAN AFTER TOMORROWS VISIT.

Our daughter is 17 and has been a patient since birth. We began with Dr. Feuille (male) when our child was a newborn and transitioned to Dr. Fabris (female) at puberty. We have never had a negative experience and I dont understand the negative reviews. Dr. Feuille saved our daughter’s life at 4 mos. old when we had a SIDs-​like episode at 2:00 am. We talked to the exchange and they woke up Dr. Feuille who called us back within 5 minutes and told us what to do. You can’t get any more accessible than that. He is also incredibly knowledgeable and diagnosed a few things that many other pediatricians would have missed. On top of that, we never felt rushed and found him very proactive in educating us about what to expect at various stages of development. Incidentally, we delayed a vaccine or two and he was fine with our rationale and never pressured us to do something we weren’t ready to do.
At adolescence we transitioned to Dr. Fabris because our daughter felt more comfortable with a female doctor. What a gem! Just what we needed at this stage in our daughter’s life. She is also highly competent and a good listener. Very empathetic and pragmatic in her approach. My daughter just loves her. Also, we delayed the HPV vaccine a few years and she was fine with that, too. No pressure.
We have also had occasion to be treated by other Glendale Peds doctors when Feuille or Fabris weren’t available and have never been disappointed. They all practice from the same general philosophy, so there is a lot of consistency when your child needs to be treated by another doctor. Generally, I find the practice conservative and not trigger-​happy when it comes to prescription meds. They tend to try other more natural approaches first, which matches our philosophy.
Other random observations… The triage nurses are wonderful and get back to you right away. Sometimes, their advice saves us an appointment and there isnso charge for their service. Also, we’ve never waited more than about 15 minutes for an appointment. We usually get in witihin 5 – 10 minutes of our arrival. (Funny how a lot of people who complain about wait times are late themselves and get ticked off when they miss their appointment time and have to wait.)
Bottom line: your child would be in great hands if you choose any of these doctors. We have been really impressed with the quality of care and so grateful for their service. It’s about building a partnership with the doctors and having very clear communication with them.
I am a health care consumer consultant and know good medical care when I experience it. I am amazed at the number of people who base their medical decisions on things like parking
and billing practices. It’s about the quality of care and accessibility – not these other things. BTW, these people are running a BUSINESS and need to be paid. If they want to keep my credit card on file, so be it. They had to put this procedure in place because people don’t want to pay (or delay paying) the amount they are responsible for after insurance pays. For what it’s worth, I have never had a problem with a compromised credit card and/​or a security breach with medical records, so I find them trustworthy with this information.
We highly recommend Glendale Pediatrics!

THANK YOU DR. FEUILLE for always considering the health and safety of all patients that visit your office!

I am amazed at the fact that I am able to reach a real doctor, at any given hour. This past month we had somewhat of an emergency late at night, and Dr. Fan returned my call almost immediately. She was awesome! She thoroughly explained the situation to me and helped calm me down to realize I wasn’t actually in an emergency situation. A+ for amazing bedside manner.

We love Glendale peds. Doctor’s are busy, not just here. But we’ve never had terrible wait times. The doctors are attentive and knowledgeable when they’re with you — I’ve never felt like they’re in a rush. They aren’t over pushy with medication, and they’re very breastfeeding friendly. They also have an LC on staff. I’ve never had a problem getting a same day appt. Highly recommend them.

Excellent doctors! We gladly choose PPO insurance so we can take our kids to see any of the docs at Glendale Peds.

I realize that the doctors office is a business, but I have never felt so uncomfortable at a doctors office when it came to the «business» side of it. I had a C-​section (twins) two weeks ago. We were released from the hospital (at 10pm) with the agreement that we would go to the pediatrician first thing the next morning. It was our first time dressing our kids, and I was in pain from the surgery, so it was a bit of challenge. We dashed out the door and I forgot my insurance card. After we saw the DR, The front desk wouldn’t let us leave without payment or proof of insurance. I asked if I could call my insurance company and if they had the number for Blue Cross. They didn’t have the number… or at least were not willing to help by looking it up. What doctors office doesn’t have the number for Blue Cross? I was in tears because (like I said) I was in pain, and honestly couldn’t believe that we wouldn’t be allowed to leave without insurance or payment ($ 250). I asked if they could bill us. Nope! we had an appt just 48 hours later. I didn’t expect special treatment, but I was floored with the lack of empathy. So me and my 4 day old (Just over 4 pound) twins sat in the waiting room like hostages while my husband drove home to get our insurance card. I originally thought that it was fair for them to do this as it is actually a business, but we went to another pediatrician today, and explained the situation. They said that we shouldnt have been left in the waiting room with kids going in and out since our kids were just 4 days old AND they also said that they would have just billed us if the same thing happened in their office. So with that, I am glad we made the decision to change pediatricians
*** UPDATE: The office manager called me and deeply apologized. She said this is not how they typically run, and if she were there this would not of happened. If nothing else I really do appreciate the apology

They Dr’s are fine although you never get to see the same one twice and a few of them are a bit judgmental if you don’t agree with their opinions. My biggest complaint is the fact that they take an hour and a half for lunch and EVERYONE goes at once so there is no one there to answer calls while they are dining. They always seem to be understaffed and take forever to return phone calls even if your child is extremely sick.

I’ve seen every single doctor here except for Dr. Fueille. My favorite is Dr. Henry followed closely by Dr. Bursch. From birth until my son was 6 months old, I was immensely satisfied with Glendale Pediatrics. I felt that the doctors were professional and knowledgeable, but their billing system is atrocious. For the sixth month appointment, Dr. Hartstein listened to his heartbeat (which is what a doctor would normally do), then recommended that I get a echocardiogram for my son because she wasn’t sure what she had heard. I then received a bill from Glendale Pediatrics for a supplemental charge to the six-​month check-​up. I called billing and asked why there was this additional charge when my insurance covered all of the previous check-​ups. Angel, who is completely rude and condescending, explained that there was a specialty discussion about an echocardiogram and therefore will be billed as an extra appointment. If the entire appointment took less than 15 minutes, I don’t understand why I was to be charged an extra appointment if the time it took was well within the time for a normal check-​up. Nope, lost that argument because they have your credit card on file and they’ll just charge you no matter what you say.
The straw that broke the camel’s back for me was when I canceled the nine month check-​up, well within the 24 hours they give you to cancel. I received a $ 75 no-​show bill anyway, despite having talked to two different people to cancel the appointment. They had to then verify this, and of course nobody could remember because it was a telephone conversation without proof and happened two weeks ago. I like Dr. Henry and I was really happy to have found the right pediatrician for my son, but I won’t be coming back here.

Please take your time to read my review about this place… It may save your child’s life…
This place has changed so much since they moved from there old location. I have 3 kids and we have been bringing my kids here for the past 8 years. We have trusted this clinic and we have believed the owner doctor since the beginning, however lately the past few years we kept on getting «fill» in doctors. Which was okay with us because we have healthy kids and we where just going for annual checkups. My oldest son developed fever and it was not going away, we took him to Glendale pediatrics and yet again we say the «fill in doctor» which is always a different doctor never the same. She looked at my child and said he has a fever go home and call us if it does not change in 5 – 7 days. She seamed untrustworthy and we felt unease with her diagnosis so we took our child in with Dr. Melidonian on the same day for a second opinion. After a 2.5 hour exam by Dr. Melidonian himself he said do not waist any time and take him to children’s hospital your child has meningitis. Thank goodness we came to children’s hospital and he is being treated for meningitis as I write this note.
DONT TRUST THIS PLACE. ALL THEY CARE ABOUT IS YOUR CREDITCARD INFO TO CHARGE YOU BEFORE UR CHILD IS BEING SEEN. GO TO DR. MELIDONIAN YOU WILL KNOW WHAT IM TALKING ABOUT.
My child could of had a neurological damage for life if we had listened to this «Fill» in doctor which I don’t want to name. I hope Dr. Richard Feuille is able to read this review and to address this issue with his associate «fill» in doctors to help save your child’s life.

Decent Peds, a doctor is always on call and gives a call back within 10 minutes. We try to see Dr. Bursch whenever we can, he’s aways thorough and patient with the kids and answers all my questions. I feel like he is very respectful of the children and explains to them what he’s doing to their body. This makes them very calm and feel heard, unlike some doctors that just poke and prod them and just talk to me (like the kids are invisible).

Dr. Feuille saw my first baby in the office. I chose to breast/​bottle feed. He was so mad. It’s my choice. I’m the mother. I left in tears.

My son has been their patient ever since he was born. Up to the last visit, we were very happy with Dr. Fueille and his staff especially that they would see us on time and we didn’t have to wait too long.
However, this all changed during my son’s 18 month checkup couple weeks back. Seeing that we had decided to postpone his MMR vaccine until his 3^rd birthday, this did not sit well with Dr. Fueille. He questioned our position and when he saw that we were not ready to get the MMR, he immediately became visibly upset and started attacking our position and stating that people die from Measles. Well doc, I have done my research and know that since 2003, only one person has died from measles in the U.S. and her death was preventable, through ordinary medical care, according to the Washington State Department of Health. So his argument is definitely without merit. Anyway, the chances of a healthy child dying from the Measles is very very minute, almost non-​existent.
Our encounter ended with him basically stating that if we were ready to get the MMR vaccine in the near future, we should find another doctor as he or his practice will not longer accept us as patients.
In my opinion, a doctor should do a lot of continued research, be open minded, adapt to changing times, and make an informed decision instead of being a robot and be pushed around by big pharma through the billions they spend in influencing the government, media, CDC, and other outlets.
Here is an example of a local pediatrician who is not stuck in the past but the future:
You can bet that we will be looking for a new pediatrician. As for this review, I give them the extra stars due to everything that came before this last visit.

My son is now 6 and Dr. Heartstein has been his doctor the entire time. I had originally planned to use a different pediatrics practice based on a friend’s recommendation, however when I called that particular practice to schedule my son’s 1^st appointment after leaving the hospital, they said we’d have to wait a week! In the meantime, Glendale Peds actually called me to schedule an appointment with Dr. Heartstein, which I gladly accepted and have never had a second thought.
Over the years we’ve seen all of the doctors in the practice, and its true, some are better than others. Or, perhaps you could say, some are a better fit with us than others. We’ve never been treated rudely or received bad medical advice or treatment by anyone on the medical or clerical staff at this practice. Our favorite Dr’s in terms of personality are Dr. Heartstein and Dr. Henry.
I am seeing complaints in other reviews regarding the office staff and advice nurses. I personally have not had any problems with the staff, and we’ve never been billed for any service we didn’t receive. There has been some turnover in the office in the past couple years, and some of the new staff members are not as friendly as previous ones. I’ve been on the phone with the advice nurses more times than I can count, and they’ve always been professional and compassionate.
The office moved to a new suite (much nicer than the old one) but now parking is more expensive. And its true that wait times, both in the waiting area and in the exam room can be lengthy. The practice is busy, and to make matters worse, they are obligated to accommodate same-​day appointments for really sick children. But when its our turn with the Doctor, its always a positive experience. My son actually likes to go to the doctors office — how many kids can you say that about?
This is a very good practice and I think you’ll be hard pressed to find better.

This review is specifically for Dr. Fueille. I have been taking my daughter to Glendale Pediatrics since my daughter was born for a year and a half. I find the office great and our doctor Dr. Hartstein is amazing. So good with our daughter. My daughter a couple weeks ago had a strange rash on her genital area. We were traveling so we had it checked out right before we left and saw Dr. Fueille. He quickly diagnosed it as Herpes. This was very upsetting to my husband and I as we had no idea how she would get herpes in the genital area. He took a culture, didn’t really give us any explanation nor did he really listen to any of our questions. The test was to determine if it was type 1 or 2 and if it was 2 then to worry. Well I’m sorry but Herpes usually spreads from skin to skin so either way it was upsetting to us. I was afraid of malpractice from her daycare or babysitter. The culture results came back 4 days later as negative. Greatly relieved but wanting to figure out how to help this rash I request to talk to the doctor over the phone. He repeatedly just keeps saying «it still could be herpes». Now I want to help my daughter and have been on the internet non stop looking at a variety of things it could be. When I explain to him after his third statement that «it could still be herpes», I state” I understand false/​positives and negatives but what else could it be.” He finally says it could be lots of things but again this isn’t helpful. The next day I take my daughter to an amazing dermatologist Dr. Wesley in West Hollywood. She looks at my daughters area. She says «I can see why the doctor might think herpes as how they are placed around her area. But I don’t think it is. It is most likely a yeast infection». She gave me a cream for yeast infection and within a day the spots had vanished. Now I understand wanting to be «right» about things. But one reason Dr. Hartstein is so great at Glendale Pediatrics is when it is something that is not in the normal everyday practice of your child she will say she «thinks» it’s something and then send you to a specialist. Dr. Fueille’s misdiagnosis ruined 2 weeks of our lives thinking we had somehow let our daughter contract herpes on her genitals. His bedside manner with adults was just not good. And he gave a affirmative misdiagnosis.

Absolutely great staff and Great group of pediatric physicians. Incredible bedside manners and always available with urgent questions and appointments when necessary. They have a well baby and sick baby waiting room that is separate and with great reason. Overall its an organized group with great staff and competent as well as confident pediatricians.

We’ve been completely satisfied with the care this office has provided for our child.
The office staff has always been professional and friendly. The nurses are helpful and it’s great you can call then office and get one of the nurses to call you back for any questions, and usually within the hour. They have a separate billing department that handles all the billing and insurance payments, and they’ve been great with our complicated insurance arrangements.
It’s really great they have a full staff of qualified doctors that you can see. We usually see Dr. Bursch (he’s awesome!), but we’ve also seen Dr. Fueille, Dr. Fan, and Dr. Heur for a handful of last minute appointments. That’s one thing I really do appreciate here, you can call in for an urgent matter and they will always have a doctor that can see you that same day.
We also appreciate there are separate entrances for sick and non-​sick patients.
The only downside is the pay parking lot, it’s about $ 5 per visit. But guess that’s a small-​ish price to pay for great pediatric care.

I have really likes this office so far.
We have been through the ringer with pediatricians over the last 5 years and this office has been the best so far.
The office is clean and organized and they have separate waiting areas for sick and well children (which as a parent with two children I appreciate!). The reception staff are curious and have on several accounts assisted me with healthcare billing questions.
The only down sides so far in the last year we have been going is that each apt we have had to wait 30+ minutes. Not in the waiting area but in the actual room. And it is hard to get an apt (for a non emergency). I have had to call several weeks in advance in order to get an apt in any time close to when we wanted to go.
I would definitely recommend them.

I’m giving it a 2 because I love Dr. Hartstein. who knows the last time we saw her though. So many issues I’ll just start… First off, I have to fill out paperwork for all kids every time I go. They say it’s the annual paperwork but within one year I’ve done it 3 times. I find myself writing my 3 kids’ names, dob about 45 times. not really necessary.
I’ve gotten EOB’s for visits that were re-​billed from over a year ago — this has happened several times.
Last year, I made an appointment 4 months in advance for Dr. Hartstein and they cancelled it 5 days before. The next available date was in another 3 months! I complained and they accomodated me but I really hate complaining to get my way.
Recently I made an appointment for my baby’s vaccines and when I went in they didn’t have my appointment on file yet I had a card. So, they said I could see another dr. in maybe 2 hours. I saw her and the fact I see a different doctor every time, there is no relationship. She couldn’t figure out my baby’s height and weight. She couldn’t figure out the chart. So frustrating. I’m very sad to leave Dr. Hartstein, but since she’s never available and I’d rather go somewhere when I can have a dr/​patient relationship.

They will bill you for everything!
I had been taking my 9 month daughter here since she was born. The doctors here are good and I have been satisfied with the service. However, I will not be coming back here anymore due to their billing practices.
I took my daughter here for her 6 month routine check up. Everything went well, before we left Dr. Bursch asked if we had any questions. We briefly discussed my concern with my daughter’s head being a bit flat. I was reassured that it was nothing to worry about. Next thing I know I was billed for two separate office visits for the same visit. I contacted the billing office and was told that the second visit billed was in regards to my 5 minute discussion with Dr. Bursch. It was not «included» in the 6 month check up, so under the law, they are allowed to bill for a separate visit. It may be allowed under the law, but is it really good business practice to gouge your patients and bill a separate visit when you spent 5 minutes during a visit that you are already billing?
I spent 2 months with the billing office guy, Angel, who said that he would forward my written request to review this billing with the main office. Despite my follow ups, no response. I decided to pay and move on and will never go back to this pediatric office.
P. S. In the past I have made same day appointments in the morning because my daughter was sick. I called back within the hour to let them know that we could not make it. I was warned of a potential late cancellation charge if they could not fill the appointment. Like I said, they will find a way to charge you, don’t expect any leniency.