Glendale Mitsubishi

Seriously the worst dealership I’ve ever visited. Not only was a car salesman (wears tinted eyeglasses) cursing on the phone while I was being dealt with, but I had nothing but dismissive behavior from the moment I arrived. And to think how much money I’ve spent with them over the years.

My wife and I just bought a 1 year old suv here. What a great buying experience. First contacts were with Internet salesman Troy Taylor. He was professional answering questions promptly and accurately. When we went to dealership Zakk Kim showed us all of vehicles we wanted to compare. Gave great service and worked with us to get a good deal. Thanks,

Read rhis if you are buying a car or just parts. You know I don’t like when I buy a part and they don’t ask for the vin. Suddenly when I pickup the part it’s different and this time I don’t have the vin with me. They can’t figure out what to ask and when? Guy keeps ask if I have a 3.4 or a 3.7L engine. Hello I have a 3.0L, how many times must I tell you in a span of less then 5 minutes. Not to mention for a ignition lock mitsubishi really fails. Trust me when I say I won’t buy another mitsubishi. The ignition lock on the steering column is a bolt on device!!! So get this in order for someone to steal your car they can unbolt this and unscrew the switch and simply start your car with a screw driver. Real secure huh?

Paul and the rest of the team in the shop are amazing! They give me top notch service on the vehicle I purchased there at a great price and quick turn around.

I have leased a car from here. I called them and hadn’t gotten an answer so I emailed them 3 times and still no response?
Oh yeah also the payment options are pretty archaic. It won’t accept the debit/​credit card online (only your bank routing&account number) and the only way you can set up auto payments is to send in a voided check and wait until the following month (maybe-​not guaranteed processing time). People still get checkbooks?
I gave an extra star because the process when I initially went in there to lease wasn’t too bad, but with everything I know now I wouldn’t continue the leasing relationship with them.

Man where do i start, I just want to thank Bobby and John Tatu for making this deal happen, i know you guys were breaking your hard, but it took time and i tried to see it from every angle but we really appreciate the hard work you guys put in for making my wife happy.
I want to thank you guys for making this deal.
Thanks
— Johnny S.

This place is horrible. bad service. no spare keys as well. I regret buying my car here. i wish i could return it. there were missing parts in the car. no owners manual. when i pop’d the hood, there was a tool inside. be careful buying cars here. they are only nice when they pitch their sale, after you do the deal, they start to not give a crap about you. i have learned my lesson being a first time car buyer. they also false advertise their used cars. so please beware. i hope no one else gets tricked by this people.

My husband and I have purchased/​leased 4 cars with them so far. Tiki who has helped me so much is one of the several members of the team there that have really worked hard for me to always have the car I want at the price I want. I have been with them for years and now I’m almost 8mos pregnant. Tiki did the majority of the deal with me before I even came in knowing it would be difficult for me to sit there for hours. She got so much done and is such a pleasure to work with. She has a great personality and is always upbeat. When I did come in, it was to see the new car and sign the papers. In less than 2 hours I was driving away in my new ride! They’re definitely going to continue to get our business as our family grows and have always treated us like family.

So I bought pre-​owned car here, after a couple of months a hose started leaking oils. I called and told me to bring it in the next day. I did and left it over night but they provided me with a car… next thing you know I get a phone call from Armen letting me know my car is washed and ready to go. Thanks a lot to the staff!!!

Terrible dealership. If you want to be screwed over and talked rude to this is the place to go. We have an issue with the car and the GM Armen (yes that’s right the GENERAL MANAGER) is the rudest person ever. He will talk down to you and try to act like a tough guy. From the start I get the car and have no spare key. I was told by them that I can go buy one and program it myself. Is that what you tell a customer that just bought a car? They wanted me to pay for it. I can go on and on with how terrible these people are but all I will say is.
AVOID THIS PLACE AT ALL COSTS they are RUDE, very very sneaky, and con artists

Outstanding dealership. True to their word and offered me the best deal on a camaro convertible I could find in southern CA. Worth the drive from Long Beach!
Talk to Armin in management or JC in sales. Thanks, guys. Great service department too.

My alternator was starting to over charge my battery the Saturday after black friday. I called 5 shops with no luck to get it fixed asap. I got a hold of Paul at the service dept he took my 2001 eclipse in right away and got a refurbished aftermarket alternator in my car in just under an hour. My car is old and a pin broke off on the alternator harness and his guys stayed late to get my car up and running again!
Life savers!

Had a couple recalls on my Outlander and this was the closest Mitsubishi I could find. I generally hate car dealership, so I was a bit uneasy going here. I thought they would do their usual song and dance about this and that. Alas, I was pleasantly surprised both times, as they simply repaired my car and set me on my way at no cost. They did briefly mention some suggestions and asked about previous work, but that is expected. Well done fellas.

If you need service then «Paul» in the service dept is the man to come see.
I’ve been here several times over the years. Once to replace the chain and recently to replace the transmission. Both issues got taken care of under warranty with nothing out of pocket.

Service Department Good. Sales Department Not So Good.
First off, this dealership wants 10k over for an Evolution Final Edition. Good luck. Hope you can sleep at night knowing you are totally ripping people off. Most dealerships are selling the same limited edition at around 5 over. Same story here. Just come in and we can negotiate lower. I am on your side. No Thanks. I can get a straight up quote with no strings attached from Jeff Mand at Puente Hills with a computer and a telephone call. Thank you to Puente Hills for a good experience and a good price.
Paul in Service at Glendale deserves some recognition which is why I gave these guys three stars. Sales department is really painful. They give all car salespeople a bad name which, of course, just is not true of other dealerships.

There are a few times in life when you need to go to a car dealership to get some «professional» work done or simply to just buy a car. I purchased my car back in 2008 and I got a brand spankin’ new ’09 Lancer. She has over 244,000 miles on it and she’s running into some issues as of late, but she’s still getting my mom to work and back. Now, when I bought this car from Richard, I felt like they were going to take care of me; maybe because I was Filipino, just like him. What I thought was going to be a great deal on a new car turned to be a super crappy deal with stock parts and accessories. Still, nothing really to complain there because the car is still running although I haven’t done the major servicing.
What really grinds my gears about their service department is their lack of care for the customer. They just want your money, plain and simple. I asked the service department about the programming for my car key because the battery died and somehow the programming was changed. The guy told me that in order to fix that problem, they would have to charge a $ 120 fee because they had to «hook it up to their computer to reprogram it». I thought to myself, why would Mitsubishi develop a car where in order to gain remote access to your vehicle, you would have to PAY MORE MONEY. The guy didn’t even INTRODUCE his name, ASK WHAT MODEL AND YEAR my car was nor help me with SIMPLE TROUBLESHOOTING TIPS.
I don’t know if these dealerships just take advantage of me because I’m a woman, but it really grinds my gears that he didn’t even bother to investigate further with my situation. His lack of customer service really turns me off to this dealership and it really makes me REGRET buying from them in the first place. They duped me into feeling like I would be taken care of there, but instead I get a bad attitude and the feeling that I have to she’ll out more money for something so simple.
**BTW, I looked up my owner’s manual and checked out Mitsubishi forums online and they have the EASY and SIMPLE steps to reprogram your car’s remote. Did I mention I did that for FREE?
***lastly, if I can give them a NO STAR RATING, I would for the 0 customer service and satisfaction I got from them this afternoon. I hope this serves as a helpful hint and insight for all of you people who want to bring or purchase a car at this location. Thanks for reading!

I could not be more impressed with Glendale Mitsubishi’s Service Department. Paul in Service is exceptional in making sure things are fixed correctly and that all of his customers are satisfied.
My 2007 Mitsubishi Outlander has been a great vehicle, but I brought it in for an obscure and difficult AC issue. Paul and his team worked very hard on to make sure the issue was resolved. They bent over backwards to make sure they followed through with fixing my vehicle even when the issue was much larger and more expensive than originally anticipated. They were beyond fair in quoting me for the work that needed to be done which was extremely refreshing given that the situation could have been much different anywhere else.
I would recommend the Service Department at Glendale Mitsubishi to anyone who is looking to have their car serviced. Their work far exceeded my expectations!

As if their reviews weren’t bad already, you’d think they would actually try and improve. Typical sleazy sales tactics.
Jist of the story: attempted to purchase a new 2016 model with full payment up front, dealer decided to add extra charges after price was agreed on and after wasting hours of our time.
The reason we decided to go here is purely out of convenience. They were one of the lower quotes we received, so figured they’re the closest to us so let’s go there.
We were attempting to buy this car as a gift for family. Called Friday and was given a price on a vehicle. I called again Saturday morning to go over everything we discussed. Drove down there in the afternoon. Did two test drives. Went inside the office. Started signing papers. Provided personal information to run a credit check. Spent a couple hours at the dealership. And when we were just about done, the manager walks in with not so surprising news. Apparently there were added options that somehow didn’t make their way onto the sticker price of the car and was never disclosed to us at any time during the sale. It only became evident after wasting so much time, maybe they figured they’ve committed this long, lets squeeze them of more money.
We express our concerns to the salesman, and what they’re doing is beyond disrespectful.
The manager kept telling us it’s such a great deal even with the surprise added cost and we should just take it anyway. And then the asst manager encouraged us to look elsewhere because he was so sure they’re the lowest.

I just called the Glendale Mitsubishi dealership to find out what the requirements are for safely using the child safety Latch system in the back seat. My 2006 Lancer ES only has Latch anchors designed specifically for the side seats, but the center seat is the safest position for an infant car seat, so I wanted to know if the inside latch anchors from the side seats could be borrowed to use in the center seat. This information can be found in every owner’s manual I’ve seen, but the dealership I bought my car from didn’t include the owner’s manual when I purchased the car, so I figured I’d call to find out from my local dealership. Seemed like a simple enough question, the answer to which could be easily found.
Well, apparently it wasn’t, and I was completely unimpressed with the professionalism of the staff at this dealership. I got passed around between the front desk, parts and services for about 5 minutes, after each person I spoke with seemed confused about my question, but didn’t bother to ask any follow-​up questions to clarify what I wanted. Then, they tried to ask me to come in today to see if they can find out what the problem is. I told them there is no problem, I am just asking a question about what is allowed by the manufacturer. So, then I was asked if I had my VIN, and told that I would be transferred back to the parts department where they could enter my VIN and tell me this information. Then, they hung up on me. Probably an accident. But, to be honest, this was the most clumsily handled simple question ever.
From my interaction with at least 3 different people at this dealership, and their utter confusion at a rather simple question, it is clear to me that customer service is not a priority, the staff are not trained to communicate in a professional and helpful manner, and most of the staff know nothing about cars, let alone Mitsubishis.

If I could leave negative stars, I would.
THEY WILL STEAL YOUR MONEY.
THEY DO NOT, I REPEAT, DO NOT
KNOW ANYTHING ABOUT MITSUBISHIS.
I would rather get raped by 34 horses than deal with these SCAM ARTISTS. How is this dealership still around? They steal. I promise you, they will steal your money. Customer service is beyond terrible. The service manager is a complete prick. The receptionists are liars, they give out fake email addresses when you want to contact management.
THEY WILL STEAL YOUR MONEY.
They tore up my car (didn’t even bother putting everything back), charged me for something they didn’t fix and then REFUSED to give me my money back. I have photos of how they gave me back my car.
THEY WILL TAKE YOUR MONEY.
They told me I had a million issues with the car that they wanted me to pay for and the reality was it was a 150 dollar amp that THEY COULDN’T FIGURE OUT. I EVEN TOLD THEM THE PROBLEM AND THEY DIDNT KNOW. THEY DONT KNOW ANYTHING ABOUT MITSUBISHIS OR CARS AT ALL!!!
DO NOT TAKE YOUR CAR OR BUY A CAR FROM HERE. I PROMISE. YOU WILL LOSE MONEY OR GET SCAMMED.
they took my car overnight without even notifying me. They told me my car would be ready at 7PM THEN LEFT FOR THE DAY.
FRAUD FRAUD FRAUD FRAUD FRAUD