Gateway Animal Hospital

I have taken my Bichon frisée twice here since he’s normally healthy and both times the vets have been wonderful and very informative. They are more pricey than other places after «necessary» blood tests x-​rays shots etc… The bill adds up however, the vets are top notch. They take their time answering all your questions and never rush you out. I took him somewhere else trying to save some money and they misdiagnosed my dog saying he’s terminally ill so i decided to go to gateway and after an X-​ray Dr. Ruiz (great vet) informed me that my dog was merely constipated! Phew I was so relieved and glad I went there. This place has expanded and has become popular therefore you will have to wait a while for a walk in but its worth the wait
Only con
The staff in the front desk seem overwhelmed most of the time since its always full. They are more preoccupied on doing their paperwork than the client who is standing right in front of them waiting to be signed in. They wont acknowledge your presence until they’re done. After that awkward wait they are nice and give you directions on what to do.
Besides that everything is awesome about this place its newly remodeled and very clean. Definitely recommend It!

gateway has started its own crematorium, instead of using CalPet, a family-​owned & well-​respected crematorium, that they used to use.
I was shocked to find my pet’s ashes in a ziplock bag inside the plastic box he was put.
a sandwich baggie, basically.
i.e. they are too cheap to even provide a metal canister that any customer-​respecting, animal-​respecting crematorium would. CalPet does.
offering a plastic cast of your pet’s paw, taken from the animal’s corpse does not make up for this. i declined this ‘service’, as i find it creepy.
good for gateway for saving a buck at the expense of respect.
but then the fancy new HQ was doubtless expensive.

Clean facility! Naomi is a sweetheart and the rest of the staff and vets are very friendly and efficient :)

Last time I was here (and they have been my vets for 20 years… at about average rating), I wasn’t given a breakdown as to all thw procedures they would do. They ended up doing unnecessary procedures, and re– prescribing meds we already had for our dog. Dr. J. treated us very poorly. We ended up driving all the way to Western University Pey Health Center in Pomona (our very large dog had blown out his ACL), and Dr. Clark was AMZIznG!!! It’s worth the trip if you love your pet and want the very best for them.
P. s. Dr. J. DID refund many procedures and the awesome girls at the front desk refunded the meds we didnt need. Dr. Clark gave us a script where we could get the same meds in generic form… and also talked to ME as well as my make roommate. Dr. J. doesnt even address me when my roommate is in the room. Dr. Prezcot is very nice, though, but seems that he and Dr. J. have completely different views on treatment.

I took my male kitten and female puppy here to get neutered and spayed and it was seamless. Dr. Art was awesome and I felt super comfortable leaving both of them in his hands. Everything went smoothly, everyone there was as nice as can be and it is a really nice, clean facility. I will be coming back here for everything I need for all my pets. I have been to many vets, expensive ones and really inexpensive ones– Gateway is super clean, friendly and reasonably priced. Great experience here, I would highly recommend.

Please read my story, I don’t want this to happen to your beloved pet! I’m begging you, DO NOT TAKE YOUR PET HERE IF YOU WANT THEM TO SURVIVE THE NIGHT!!!
My 7 pound Chihuahua, Yoshi, was hit by a car while I was at work. This happened around 3:45pm, after the 2 other larger dogs managed to break the lock on the gate open. My brother in law was home at the time and managed to hear them barking at someone walking their dog across the street. My little one wanted to «help» and got hit by a car (which didn’t stop, SHAME ON YOU!!). He panicked and took her to her regular vet, East Valley Vet in Sun Valley. Who REFUSED to see her because she «looked» fine and they were too busy. They then referred her to Gateway Animal Hospital.
The time is now 4:45pm and Gateway accepted her immediately. Upon my arrival at 5pm, I signed the consent form allowing them to do X-​rays and blood work which cost me almost $ 500. 5:15pm they brought me into the room and showed me the X-​rays which the doctor told me «seemed fine». There was no major internal damage, just two fractured hips, which would heal on their own without surgery or a cast of some sort. He pointed out what he described as GAS in two areas on the X-​ray. He then told me that I had 3 options since their office closes at 6pm. I could leave her there UNSUPERVISED throughout the night, take her home to monitor her, or take her to Eagle Rock Emergency. Since I’m no vet, I opted to take her to Eagle Rock, which was a 15 min drive.
This is where things took a turn for the worse. At 5:45pm, her blood work came back. She showed signs of SEVERE INTERNAL BLEEDING since her blood count was critically low. The doctor told me that could be from all the IV fluids they’ve been giving her. She also showed signs of severe diabetic shock, which he told me she could have had genetic diabetes before the incident. I decided to take her IMMEDIATELY to the Emergency Clinic. BUT it took them well over 30 minutes to take her off the IV, and burn copies of the X-​rays onto a DVD for the clinic to overview.
At 6:15pm, they handed me my little girl, which was the first time I saw her since the morning. She was wrapped in her towel and was panting and breathing with difficulty. Her eyes stared open, a blank, unblinking stare. Her tongue hanging out. They said its just side effects from the pain meds. She twitched a couple times while in my arms.
6:45pm. 3 hours after the initial incident. She passed away in my arms while rushing to the emergency clinic. I’m typing this with tears in my eyes because my little girl suffered for 3 hours and everyone said she was «FINE». NO SHE WASN’T FINE. Why did it take so long to get her blood work back? Why didn’t the doctor notice the «GAS» on the X-​ray was NOT GAS, but INTERNAL BLEEDING? Why did the first vet refuse her service? Why couldn’t I do anything to save my littlest love?
I would have consented to emergency surgery. I would have depleted my bank accounts and maxed out all my credit cards to save my baby. Instead she died because of lack of experience and incompetence on the doctors behalf. She died because it was 6pm and time to close up shop and go home to their own family and loved pets. She died because I wasn’t home to make sure she was locked inside my house, safe and happy. I can point the finger at everyone involved in her tragic ending, but I can’t bring her back.
That’s why I am sharing my tragic story in hopes that YOU, a responsible pet owner will consider taking your loved one somewhere else in an emergency situation. Since Eagle Rock Emergency doesn’t open until 6pm, and no other vet offices are open late anywhere close to me, I took her here. BIGGEST MISTAKE OF MY LIFE.

Clean, modern and new facility. Staff is friendly and knowledgeable. My cat had a urinary tract infection earlier this year and they fixed him up. My dog just had surgery there to remove a tumor and he is in great spirits, so I’m guessing they’re doing everything right!
Tip: they are closed from noon til two for lunch. If you get there a little before two you can be the first to put your name down on the list. No appts — walkins only.

I’ve been here a few times for vaccines and an eye infection with various doctors. Recently, my dog had gotten sick. I ended up visiting the hospital on a holiday, so the wait was horrible. However, Dr. Polanco was so sweet and informative. I really felt at ease with her. Fortunately my dog is all better now. Hopefully I won’t make another sick visit, but if I do, I would definitely request for Dr. Polanco.

This has been my personal vet for more than 30 years, this is a top hospital with a staff of experts and I trust them with all of our family pets.

This recently-​remodeled animal hospital is a good go-​to in the neighborhood.
The bad: Yes, you may have to wait. They don’t make appointments, so your wait time is hit or miss. However, if you know that ahead of time and plan, it’s not such a big deal. If you go really early in the day, you can be in and out pretty fast. The staff is really busy, so you may be ignored when you walk in. It’s a little annoying, but again, if you expect it, it’s fine. Just sign in on the clipboard. They’ll get to you. You don’t actually have to speak to someone when you sign in. If you call for any reason at all, expect to be on hold for a LONG LONG time. Do it while you’re driving or with a headset on while you’re doing housework. That should minimize the annoyance factor.
Expect to be up-​sold. I’m not sure why people get so mad at this. EVERYONE does it. EVERYWHERE. Your hair salon, your car wash place, and yes, your vet. High-​end vets, low-​end clinics… doesn’t matter. They’re running a business. Expect it, and don’t feel pressured to agree.
The good: I’ve been coming here for 13 years, since I got my kittens. I’ve seen 4 different vets. I found them all to be relatively friendly and competent. Nobody here was so mind-​blowingly amazing, that I feel life-​long devotion, but they’re all fine. I have had no problems whatsoever. I’ve been to several other clinics in town, and they were all pretty much the same.
They are LESS EXPENSIVE than all the other clinics I’ve looked into. And I called around ALOT. After I moved from Los Feliz, I tried to find a new vet closer to the new place, and they were all substantially more expensive. The cost of services, for me, is a HUGE consideration. Paying less is worth the wait.
The new re-​model is lovely with lots of easy parking options, including a no-​cost valet.

I have been to this Vet clinic for several years with several different cats now. Usually we just take them in for shots or random office visits. This time i thought id take them in for a bath and nail trim. It ended up being such a waste of my time. First of all, After getting home i notice my cat is limping and almost like depressed: after examining her i see her paw has blood all over it, Two nails!
A day later I notice she keeps overly licking herself and then making this foaming motion with her spit (really weird). Finally, I notice she feels slimy! It was soap! They didn’t properly rinse her! So now it becomes a new process, put her in the sink and wash her a second time. As if one bath wasn’t traumatic enough. When I put her in the sink and ran the water I was able to lather it. That’s how much soap was left over. This poor cat kept licking and getting soap in her mouth.
Seriously, I took the day off and wasted my whole day, traumatized my cat and wasted money. After all, I took them there because I didn’t want to hurt her nails and figured let the professionals do it. Yeah right, professional.

This office is great, overall. I took my baby here because she had been suffering from diarrhea and vomiting. She has been lethargic and not eating. I came here first thing in the morning as they are a walk-​in clinic. Get here EARLY because they get packed! We saw Dr. Jimerson and he was amazing. He worked with me with what I can afford at the time. Turned out my baby had parvo. He thoroughly looked at my pet and took his time to explain all that he saw with her. He was very detailed with everything. Dr. Jimerson made sure to assure me everything will be just fine. He gave me an estimate and I had the choice to do what I think was needed. You will not find the type of pricing they provide anywhere else. Especially with the great service they provide.

We boarded our husky there for a week while we had to go out of town. We are very upset with the experience.
We were warned from a friend that their dog got rashes around the neck from the rope that they put around the dog’s neck so we requested specifically that they not use the rope on our dog and simply use his collar. We returned from our trip this morning, and lo and behold, he had a rope around his neck and they had no idea where his collar was.
We left him with a toy so that he would have something familiar from home while we were away. They didn’t know where it was when we got back. It took them half an hour to find it, which means that our dog didn’t have it during his stay.
His claws stay short naturally from grinding against the ground while he runs. When we got him back, his claws were the longest I had ever seen them. He obviously got little to no physical activity, and huskies require daily exercise.
When we complained, nobody seemed to care. Hopefully the Unilocal community does. Don’t board your pets here. I love my dog too much to put him through that again.

We have taken our cat and dog to Gateway and we are always satisfied. Recently we had to put our dog down and Gateway was very accommodating and understanding which we appreciated greatly.
They do not take appointments but if you get there when they open early in the morning or after lunch you will not wait long.

I’m surprised at how these Keyboard Commandos whine about the long wait. You are informed that there are no appointments necessary right? Then come early! instead of showing up at 11:00 after you’ve had your Starbucks and Pilates class and expecting Fifi to wait only five minutes!
Also… don’t blame the place if your pet continues to be sick! This place can only provide the best of care and hope it works just like in many other clinics and hospitals! Do you really think every patient who goes into the best hospitals come out healthy and good as new? The doctors and the facility can only do so much in certain conditions and ailments. Expect good service, not miracles!
In my experience, the staff and the Docs in this place do a great job. That’s all I ask for…

Been coming for about 7yrs and I don’t have any complaints except that sometimes they take a little too long to write your bill up but I understand that the girls are Super busy, & This place gets Crowded at times so it’s a good thing considering that going to the Vet can be very expensive, but here the prices are reasonable! Dr. Ruiz is my Favorite lately lol thanks lovely Staff for taking care of my Yorkie… Spike

Very affordable prices, workers are truly compassionate and doctors here are excellent! Except Dr. Ruiz who has horrible bedside manner (I would know, I have an M.D. degree). Give him a try and you’ll see what I mean. The vets I highly recommend there are Dr. Przekop and Dr. Jimerson, although I haven’t met the other vets yet. I’m sure they’re all fantastic, just stay away from Dr. Ruiz who’s a literal joke.
After recommended by family, I brought Havoc, my lab-​pitt sunshine, for all his health needs — whether it were for regular checkups, vaccines, or illness related visits. Besides the visit with Dr. Ruiz, all my other visits with Dr. Przekop were fantastic and helped me with affordability in terms of excellent diagnostic skills and not ordering a bunch of unnecessary tests.
When I had to euthanize my baby due to old age (14 years old), multiple comorbidities, and very poor daily functioning, Gateway Animal Hospital staff and Dr. Jimerson (Dr. Przekop was unavailable) were very professional, caring, sympathetic, and sincere with what we were going through. Other facilities quoted me at outrageous prices with the whole process including having a paw cemented stone and cremation, but Gateway was very affordable. The other vet offices/​hospitals also allotted me the first available appointment but Gateway told us they would accommodate the very first open room that was available — which they did, and we were able to be in a private room for as long as we needed with no rush or worries. Knowing the state of mind we would be in once Havoc was at peace and in doggy heaven, they allowed us to exit privately through the back.
I can’t thank them enough for what they did for me, Havoc and my family that day. I highly recommend this place for everyone with pets and even for those having a hard time financially — trust me, this is the place for you.
My finace and I still bring our other kiddo pomchi, Tails, because we truly love this place. Not happy with one vet? Try another, don’t let a poor experience with Dr. Ruiz ruin your chance for this wonderful vet hospital. If I ever get another dog, this will be the place for her/​him.

No appointment needed. Clean facility.

Have been taking my Doberman here for now 3 months and every time I come here I am greeted by the very nice staff at the front desk and always taken care of in a timely manner. There is no appointment here and yet they help you lot quicker then any other place that I have been with appointment. Wait is never long but considering no appointment be prepared to wait at least 5 – 20 min. And I have to say that I don’t even consider that a wait as every one there is nice and you could go and wait 20 min. at other places with an appointment. I like this place. Just recently had my 6 month old puppy spayed here and she is doing good now. I’m glad my friend referred me here.

I love Gateway! The staff is extremely friendly, everyone is put at ease. They’re super efficient, even though it’s walk in only — no appointments necessary. We went in today at 11Am for two shots my dog needed, and we were out of there by 11:20! I recommend this vet to anyone near or far — we live in Pasadena but I’d rather drive out here than to go to the Banfield that’s located right down my neighborhood.
And I was reminded of his shots because of a pet magazine — Gateway put whatever Archoog needed on the front cover of the magazine!
We look forward going to the vet with Gateway!