Gap

This location always feels so cramped. There’s too much inventory and not enough space to walk around in. I can’t tell you how many times I’ve just had to stand around waiting for another customer to move so I could even walk by. Honestly, most of the time I just skip this location knowing I can most likely find what I’m looking for at a different, more open location.

This is the absolute worst Gap in the LA area. I love shopping at Gap but the people who work here are AWFUL. They are unhelpful, constantly rude and opening talk negatively about customers in the store. The associates are clearly learning the behavior from the managers since they huddle behind the register is constant and god forbid you ask for a fitting room to be opened and disturb them!
It seems I am not the only one who sees this from the other reviews, it’s a shame because I love the clothes but just cannot go in anymore.

I am super disappointed and I hope this review goes all the way to corporate.
The customer service here from the managers is horrible.
I went to this location to locate a jacket and the manager that night said it was in the back and it would be put on the floor the following day. They told us they are able to put it on hold till the next day and I was also able to reserve it online.
I reserved it online and the next day I walked in and the stupid manager said that they weren’t allowed to reserve it because it is not supposed to be on the floor too next week. This manager obviously isn’t following proper corporate planograms or marketing because online I received a confirmation that it was being on hold and it showed that it was available at this location.
I went to the grove a couple of days back and their stuff was already on the floor. Why can’t Glendale Galeria GAP get better managers that follow corporate marketing.
Don’t go to this location. Not worth it.

So, I’m always really happy with my merchandise purchases but their customer service is a reason NOT to ever return (and I won’t be!). I was literally verbally attacked as I purchased merchandise and left the store feeling unsafe due to the hostility thrown at me (with arms up in the air by Julian).
First off, Julian belittled his colleague (who was obviously still new and in training mode) as well as the customers she helped. And then started in on me as I engaged him with questions about inconsistent pricing on the store merchandise. I proceeded to explain to him that I saw the same merchandise in their shop with two different prices and wanted to know how much the item actually was. As I began to point in the direction of the merchandise, he cut me off and said, «It doesn’t matter where it is, its full price, someone probably just put a fake price tag on it.» Really? Why wouldn’t he take time to actually look at the «fake-​priced merchandise» or pull it from the rack? And Never mind apologizing to clients for false advertisement within the store!
I told him, «never mind, it’s fine, I’ll just take the blouse, you’re obviously having a bad day.» His response, «I’m having a wonderful day!» and even when I tried to tell him how horrible his customer service skills were, he raised his arms up at me and said, «can I help you with something?» His demeanor and physical body language, along with his disgusting attitude were inappropriate, unprofessional, and hostile.”
I spoke to the «closing manager, Bobby» about Julian but I honestly don’t feel like Julian, the extreme winner in best customer service, will even be reprimanded, and this will continue… I’m sure. I can see from the number of negative comments below about their customer service that this is an ongoing issue. Their big wig corporate execs need to make a change ASAP!
MESSAGE TO ALL UNHAPPY FOLKS IN CUSTOMER SERVICE: I know how demanding and testing this line of work can be as I too have stood on the same side of the cash register as you HOWEVER you have the ability to make a change in your life if you are so miserable. Plus, don’t be greedy with that job… there are plenty of pleasant and worthy people out there who deserve your job more than you do!
— WILL NEVER SHOP AT THE GAP IN THE GLENDALE GALLERIA AGAIN! -
Best!

sonya is a horrible customer service representative. she has absolutely no manners. if you ever go to the gap in the galleria do not let sonya help you just go to a different person. unbelievable. btw she doesnt wear a name tag!

Almost zero customer service unless you really try to get it. But I did like the layout and the product selection was fine. They have some items on discount at the back of the store, but for me, $ 50 to $ 45 is not really a discount.

My experience at this GAP has always been pleasant. Courteous and informative staff. A good place to shop for basic items.

I literally just left my would-​be purchase on a table and walked out. Rude employees, slow service, unprofessional behavior. There were multiple people waiting for a fitting room while the employees were on the register. Male employee was SO rude. Slow cashier with a line. Everything about this store is bad. I’ll take my business to the Studio City location.

Great customer service! Very willing to help find sizes even when they are super busy.
The store is a bit messy during their sales but if you dig through you can find some good stuff for cheap.
The girls that work here are all very nice and friendly.

WOW. What a mess.

Friendly staff and pretty good sales all the way in the back of the store. When I went this past weekend, a female associate really took the time to find me the right sizes and made sure I was attended to. It was a pleasant experience.
This store is wide and well organized.

Nice store on the bottom floor of the Glendale Galleria close in between the Food Park and J.C. Penney. Great place for jeans if your teenager wants them, however they are rarely on sale. The only ones on sale are the baggy variety which isn’t too popular with a teen. The sales guys are very helpful which is a plus. The store in Old Town is the same way. Inventory for moms can be hit and the miss, although I did find a cute fleece moto jackets and nautical themed T-​Shirt on sale. The check out counter is a little odd. It just looks like a butcher’s block and the sales people have to pull out a drawer with the credit card scanner. I guess it isn’t as designer oriented as say Piperlime, it’s subsidiary, but it will do if you are on a budget.

I usually think of mediocrity and basics when I think of the Gap… A store that saw it’s peak about a decade back, but has since become like rice or potatoes on your dinner plate… If you don’t have it, you’re kind of missing a basic staple, but then again you could probably fill that spot with something tastier…
Anyway, stopped by here planning on making a return. Spoke with a VERY energetic blonde employee… not sure what her name was. She let us know that the internet order was a mail only return, but that if we had something to exchange it for, it could be taken care of without a problem. She totally read our minds and was amazingly friendly. My wife and I both came away thinking that if she isn’t a manager already, she’s definitely on her way of becoming one…

Gap hasn’t been on my radar since I was in high school. The brand has always been a little bland to me. I had much more of a preference for American Eagle and Urban Outfitters. I love Banana Republic and every once in a while I hit up an Old Navy if I need some odds and ends and don’t want to spend too much. Gap has always been a weird in the middle child brand… not nearly as nice as Banana and not as cheap as Old Navy.
By chance I saw a cool looking food truck which happened to be promoting the new redesign of the Gap. They were serving really yummy tacos and were giving away coupons for the Gap… well they had me at coupon… well that and yummy tacos. My coupon ended up being for a free pair of jeans. My initial reaction was «Wow thats awesome… wait I don’t shop at the Gap…»). I decided to check it out and was actually pretty impressed with the new layout at the store. The look and feel felt much more currant than what the stores used to look like. Everything, overall, had a lot more personality and I could actually see myself wearing some of the stuff.
I proceeded to try on some jeans and was surprised and how much I liked a lot of them. After finding a pair I liked, I wandered around a bit and found a bunch of cool t-​shirts and picked up a couple of them as well… one of them being a cool vintage Beatles one… something I never expected to see at a Gap.
Overall… I like the new look. I’m not sure I’m gonna be a regular customer, but I’m positive I’ll walk in and check out what they have when I’m at the mall.

I used to frequent this location all the time whenever I would stop by the Galleria. HOWEVER, recently they remodeled the store. Yeah, it looks moderns casual with essence of maple wood and black pine accents, but what the heck happened to their selections??? Seems they are putting more importance on ambiance over clothes??? Need less to say we no longer go there.

Yeah they pretty much lied to me when they said they ran out of this one type of flannel shirt. The manager told me that they didn’t have anymore of this shirt and they weren’t expecting a shipment until the coming Monday. I went there the next day, and guess what? There’s seven of them right on the rack. Thanks guys. That’s just not cool.

Arrrgh, fine, you got me with your $ 25 sweater sale. I got a couple for holiday gifts. Sizing for the popular colors was decent. Of the kajillion basic cable knit sweaters, obviously the purple was the most popular. Good thing I do actually know people who are XS/​S. Sheesh.
Oh, and the line surprisingly moved very quickly but not quickly enough so I ended up grabbing some socks while waiting in line. I did make some friends in line though who told me I should wear the green sweater for New Year’s as that’s a lucky color.
But…it’s like a gift so no can do.
Parking at the Galleria is madness. Park elsewhere!

I like the Gap. I like this location. Good prices, variety of styles, and a friendly staff.

simplicity. that’s pretty much my style, so yes, I do shop at the Gap… I’ve normally used the one at Glendale Galleria. It’s big enough, enough selection, and the staff is nice. I buy all my typical items at the gap, t-​shirts, boxers, comfy pants, the day to day shit. I don’t get my «nightlife» style from here, but the daily grind is taken care of pretty easy and pretty cheap at the Gap.