Floor & Decor

Another great experience! Helpful and knowledgeable staff, great prices and no haste returns!

Worst customer service ever!!!
I bought about 1200 sq ft of tile and 700 sq ft of laminate wood floor and have them delivered. Everything was wonderful. On Friday 10−9−15 I needed 4 more box of tile, and couple pieces of the laminate wood (but I got a box anyway). The gentleman who helped me was kind and nice enough, but when I got home the color of the laminate wood was not match the previous, and don’t wanna make another trip to the store so I open the box and used it anyway because it was in the corner and will be cover by furniture. But then on Saturday 10−10−15 when I need another 2 box of tile so I brought the rest of the laminate back and ask if I could either swap out the right color or have it return and pay for the 2 pieces sample. That’s when the problem started. The lady name Kristen was help me at the time, was completely ignored what I have explained, without looking up my file and said No we can’t do that. So I ask for the manager for further help. So she call the manager and whispered on the phone (which I think was rule in front of the customer). Christopher came and said No as well by not listen to what I had explained. I could just forget about it and walkaway, but because the way I got treated so I ask for the GM number then he looked up the file and returned the rest of the Laminate that was wrong color but never apologized. Why didn’t they taken care of it at the first place?

I am in this store often… and recommend it to our customers. The staff is knowledgeable and always helpful. Great pricing and selection make this place a no brainer when planning a tile project.
Jesse

I ordered thousands of dollars of material and then paid hundred of dollars to have it delivered. When the delivery arrived, the lift operator dropped the pallet on my saw and damaged it. Floor and Décor told me that they would call the shipping company and have them contact me. Never happened. When I called back, the same manager, Chris, told me it was not their problem, despite the fact that I paid them to deliver the product to my house.

So, I am remodeling my whole home including 4 bathrooms. I have purchased several thousand feet of Travertine and deco pieces. I have been to the store about 10 times during this process. I have actually been to all three of their greater Phoenix area locations a few times as well. I have had a wonderful experience with this company and the best service has been at this Glendale location. Ronny and several others have helped me out countless times. I must get asked if I need help 6 times each visit. The prices are very good and the customer service has been great! I highly recommend! It is nice to be able to browse a massive selection of product at one place.

Floor and Décor is one of the worst home improvement stores we have ever encountered. We spent quite a bit of time picking out lamenent flooring for our bedrooms. The sales person was helpful and gave us fairly good information on the process. We asked him about installation and they use a service that ties customers with contractors. The contractor came out measured the areas gave us a price along with how much materials we would need. We felt pretty much at ease with the process. We bought the materials from Floor and Décor, contractor picked it up we had it installed. Contractor did a great job. After a week my wife noticed a bubble on one of the flooring planks, so we called to complain. The person we spoke to gave us a huge run around and told us that it was the responsibility of the contractor, not the manufacturer, nor Floor and Décor. Initially they had no warranty or responsibilty regarding defects and the only fix was to cut out the board thus negatating the floating floor concept. An idiot named Mike finally called us after we went in an tried to resolve this with customer service. He was belligerent, anti-​customer satisfaction and surely did not know what he was talking about. I spent a half hour on the phone listening to someone basically telling me he didn’t care. If Mike was the best that Floor and Décor can offer as a mediator on problems, then they are used to selling crap and they don’t care. By the way the contractor reimbursed us for our troubles. Kudos to them. As far as Floor and Décor is concerned I would rather put down card board on our floors than buy another thing from them.

Worth looking into. Great deals can be found here. Employees are friendly but the time it takes to get anything done is lengthy. If you’re planning on making a large purchase, plan a whole afternoon.

bought 800 sq ft of flooring form here, worst flooring ever! When I went back to ask for suggestions and was told the flooring was not the problem. I will never go back to this store as I was totally disappointed in the product and the service!!!

The prices or so-​so, not amazing deals to go nuts over, about the same as a regular home improvement store, maybe a TINY BIT less. The customer service is not good, you can stand around waiting for someone to answer a question forever and end up just breaking down and going to find someone in the store and walking them over to where you were standing and waiting.
I have bought and returned things from the Glendale location on 4 separate occasions within about a month’s period for a kitchen remodel and every single time I am in line waiting at least 15 minutes, not because they are busy, or there are long lines, it just seems like they always have only 1 — 2 cashiers on duty at any given time and are very slow at returns/​purchases.
The only time I would suggest coming here is if your tile or flooring contractor requires you to. You can get way better service at a standard home improvement store and I can’t really see a price difference.

Bought 2600 sqft of tile from these guys and they were awesome. Bought American Made (Italian company) 7-​tile print of travertine that everyone thinks is the real deal, but I never have to seal it of treat it. Bulletproof floor!
Going back to them to tile my workshop and garage… beats painting it!!!

Floor and décor is a great place to buy materials to upgrade your home for less! Especially if you are doing it on your own.
We purchased our laminate flooring here after my fiancé’s sister raved about how cheap she was able to re-​do her shower while still getting an upgraded look.
There are a lot laminate flooring options here and we were able to stick to our budget of $ 2K (laminate + pad). It covered our living, dining, kitchen, hallway, laundry and spare bedroom.
Our floors look amazing and it feels awesome knowing we didn’t have to spend the $ 7−10k the crazy lady at Empire tried to tell us it would cost. We did lay the floors ourselves, but it was well worth the money we saved! The click and lock system was a little difficult at first with these floors.
They allow you to return extra wood/​padding as long as it is a full un-​opened box. We did have extra wood and pad to return and it was quick and easy. No fuss.

The worse in customer service. Pack a lunch
Your going to be a while. It is just to frustrating to shop here. Sure price wise its good but thars offset
by a lot of stuff made in China.
Mr Low Down

There are so many materials here that you have to spend at least two hours. At least. I can’t review the customer service as I didn’t engage anyone for assistance. But the location is huge, tons of choices, and I love that they have previously put together designs to inspire you and so that you can see what the tiles (etc) will look like in a collection.

Floor and Décor deserves 0 stars for the costumer service that they provide!!!
Be aware that the customer service at the store is awful. I’m having some troubles with my recent purchase and the girl answering the phone just keep hanging up on me. I hope I can speak with the store manager «Jed Hauser» but I have not been able to reach him because the trashy receptionist won’t let my call to go through. At this point they are not answering my calls any more. A simple help call has turned in to a 45 min drive to the store to resolve my problem.

Worst customer service ever, called up to find out if my order had come in, I get a girl who clearly cant speak or even understand English I had to repeat myself 4 times to her and she still couldn’t understand me, then I get put on hold for 15mins, I then hang up and call back oh and what happens same girl I mean seriously why dont they get some decent staff I then tell the other girl that comes on the line how unprofessional it is and poor communication and I don’t appreciate to be put on hold for 15min, She didnt even have the decency to apologize just carried on. Will not be going back there.

Floor and Décor is FABULOUS. They have a great selection of flooring products (all except carpeting, which doesn’t bother me in the least) and their prices are far better than Home Depot or Lowes. They have great and knowledgeable associates and we were able to get all of our questions answered and left with the luxury vinyl plank flooring that we were hoping for.

When they say floor, they mean it! They have a wide selection, and their price on what I needed was 30% less than their competitors. Will definitely be back…

This place is pretty big place with just tons of options of every type of flooring you can think of. We didn’t actually buy our floors here because we just found a certain color shade for the same price elsewhere but we really liked the store. I wish I would have gone back to get the underlayment for our laminate floors because they had a lot of options, when Home Depot only had 2.