Enterprise Rent-A-Car

I can’t describe how awesome and helpful the associates at this Enterprise location were. I was in a minor car accident the day before, and mistakenly though my ar was okay to drive. I go to work, and then on the way home, my car CAN’T MAKE RIGHT TURNS. I called my insurance to get a rental set up through Hertz, but they couldn’t accommodate my need to store my car until the holidays were over. I strong arm my car over to the Enterprise and beg them, «My car isn’t safe to drive, and I can’t park it at my house. HELP.» And they did. My phone died as I was getting them the claim number, and they let me charge it and get in their way behind the counter. I went from desperate to in a rental in less than half an hour, and they were all so nice about it. If you’re coming here through an insurance claim, you won’t have any problems with them.

We have a corporate account with Enterprise and have encountered issues repeatedly in the past few weeks. Today I was promised an SUV for a 9am pick up time and was disappointed to be told it’d be an extra 25 minutes upon arrival to get the vehicle. After waiting, we were then told the vehicle did not have heat. We had no choice but to take our own car because there was no other option. Twenty minutes after we left we got a call that they found an available car… unfortunately for us we had a meeting to get to and being late is not an option (something Enterprise doesn’t recognize). We had the same issue last week when we arrived to pick up an SUV to fit five, and they did not have one available. Instead we were forced to cram into a dirty, smelly car that had just been dropped off. Oh, and a few weeks ago, a coworker went to pick up his reserved car and it was given away.
Overall, a horrible experience every time. The staff is unprofessional, the store is filthy and they always promise to «fix» the situation and never do. If our business ran this way, we wouldn’t be a business.

Without a car due to the horrific events of Saturday, Feb. 15, we needed to rent a vehicle for a variety of reasons. Going to my Entertainment Book, I found the best deal at Enterprise. Calling them I used a double-​upgrade coupon for a one week rental.
Having rented before from a bunch of companies, Enterprise is the only one that
actually picks you up at home. Not having a way to get to its office, it was really an
easy decision.
I scheduled a pickup at 1 p.m. and at 12:55, Audra called to tell me she was sitting
in front of our residence. When I arrived at the Office, Audra went over all the details of the deluxe KIA sedan I would have for the next seven days, something rarely done
by others.
Returning the car today, I was «greeted» like a hero by the staff. Thank you. After the perfect inspection I asked about future rentals and was told to simply call to reserve a car with the lowest rates available.
Driven home, I was very pleased having rented from Enterprise. This was a very good experience and I will be calling them again soon.

I called at 8:30 am to get a rental car and was told to come in at 11. When I called to double check the time I would be guaranteed a car, they told me I would get a car by «probably» 11:30. I arrived later to be safe and was greeted by a line of customers and super unprofessional staff (music blaring in the car wash, massive confusion, phones ringing off the hook, people joking about drinking, etc). I wouldn’t mind unprofessional service if they were actually rendering the service, but I’m still sitting here waiting for a car wondering who the manager is. I’ve never had a positive experience with enterprise, period. My advice — go with national if you can and go to the airport for a car, especially if you don’t want to deal with unnecessary hassle after a hit and run like me.

Disclaimer: This review is two parted. 1.) The guy who picked me up (one star) 2.) The Enterprise Rent-​A-​Car staff (which was 5 star)
1.) Guy who picked me up review: Aaaaaannnnnnd this is why I do not like small talk. So, Enterprise will pick you up, which is really nice so you don’t have to drive your own car to the car rental place and risk having it broken into. That is where the one star comes from. What I didn’t appreciate? This. The guy that picked me up was a crotchety old man who was a TOTAL A-​hole. So, he asks where I’m going and what I’m doing and normally in these situations I make a lie so the conversation goes no further. «Going to see my Grandma» or something of the link. I gave him a little bit of what I was doing and where I was going and all the sudden the Dude starts going on and on about how he is a TEA party supporter (right there I had one had on the car door handle about to escape) and how the Government has it’s hand in everything (Keep in mind I made the mistake of telling him I work for the Gov’t) and they need to stay out of his business. Me = Quiet. Not talking. Pissed. Car can’t get to enterprise fast. Enough. Keep in mind, probably a 5 minute drive but he pissed me off enough that 3 weeks later, I’m still pissed.
Then he starts going on and on about how the gov’t is *forcing* people to buy CFL light bulbs. I told him this was false (they may be limiting manufacturing of incandecent bulbs, Yes. But forcing you to use CFLs, No.) and I have never heard anything of the like. He basically starts yelling at me about what if they broke and little children can get mercury poisoning. He also said he is stockpiling the «good old lightbulbs» in his garage. G.D. Gov’t is not doing to tell him what to do. Ugh. So I explain to him the bit, if you want to use CFL’s use um, if you don’t, THEN DON’T. If you have children, which this guy was like 100 and clearly does not, then make sure you WATCH THEM CLOSELY AND NOT LET THEM PLAY WITH LIGHTBULBS! It was exhausting and I was ready to cut a B after this car ride. For realies.
Enterprise if you are re listening, tell this guy to keep his political views to himself, the customers do not appreciate.
2.) Enterprise Front Desk Staff: It was a busy Monday morning and the staff was working hard to make sure everyone was taken care of in a timely manner. My car was new and clean, I appreciated that fact.
All in all, I will NOT be using Pick up service from this location again.