Enterprise Rent-A-Car

By far the best customer service and overall amazing branch. After dealing with A lot of headaches and rude people I got into contact with this branch and they made my day a lot better Brandon and the other gentlemen I didn’t get to catch his name he helped me a lot definitely recommend this branch !

The staff at this office is amazing! From the second I walked in the door every singe employee greeted me with warm hellos and smiles. Anyone of these men, Sterling Robinson, Brandon Murphy, Pogos Kuregyan, Varant Brandon would be a pleasure to rent again from. My rental car was clean, had a full tank of gas. I didn’t catch the shuttle guys name but he was very polite and was a good driver. With the great service they provided, they were also able to get me in and out of there quick, as I had to go to work. You just don’t see customer service like this anymore, and because of them I will be a returning customer! I highly recommend!

I travel for business and have a rental car contract with Enterprise. I have visited a number of Enterprise locations throughout California, however my experience with the 3850 E. Foothill division has by far been unparalleled. Pogos and Sterling along with their entire team have demonstrated a level of professionalism, diligence and service that is exceptional. As a customer, I know I will be assisted quickly, efficiently and with care. The customer service is exceptional as they are knowledgeable, skilled and sincere. They perform their work with integrity and deliver customers a level of service every location should strive for. Pogos and Sterling, whom have assisted me on multiple rentals have consistently provided extremely professional and remarkable service. As a customer, I am consistently assisted quickly and leave with the reassurance that the team has done everything they can to help and support their client. I thank this entire branch for making the car rental experience a positive one.
A.C. A.

The cars i rented on both occasions were cars that had been driven previously by cigarette smokers… you couldn’t tell till you drove a couple of miles with the vents on… made me and my family nauseous… Why they allow smokers to smoke and pollute the cars i can’t understand… Called corporate office and demanded a reduced rate. returned the car two days early because of the stench.

Been to a couple of Enterprises and the workers here are by far the best/​coolest. Great customer service, and great experience all around. I wish I had to rent cars more often just to go here more often.

These guys are fantastic. I’ve been renting from then once a week for the past two years or so, and always receive excellent customer service — Lee, Sterling, and Pogos always work hard to meet or surpass my expectations. Their customer service is always second to none, even when the customers don’t necessarily give them the same treatment. Glad to be an Enterprise VIP and hope to continue working with this branch for years to come.

Great service and positive attitudes really made this rental a pleasure. Picked me up at my home in Tujunga and had me on the road in 10 minutes. Drop off was very fast too.
Highly Recommended!

Jerry, Pogos and Lee provided excellent service, so much so that they managed to erase the negative opinion I had of the company that was forged by the Glendale Blvd. location. Not only were these guys polite and efficient, they were upfront on costs so that there were no surprises on return. Highly recommend this location, customer service at its finest.

So I had reserved a convertible in the Glendale location and when I called to confirm the day before I picked up the car, they said that everything was ready and the car was on its way. Cool. The day off, I called to make sure the car was there and they said they didn’t have any. I was extremely disappointed because I was set on a convertible and they were going to give me a full size. Well, the guy in Glendale called around and the office from La Cresenta called me back. Even though I was a bit frustrated they were incredibly helpful and were eager to please. I got a great brand new car and Kendra was super sweet. I had a great experience then (this was back in August) Early this month I went back to LA and called them right away. Kendra again did her best to help me and even picked me up at the house and took me to another location that was going to have the car.
This is above and beyond service and I will not go to another office. I get amazing treatment here and I am sure to recommend them to all I know.

I felt the need to at least say how much I appreciate this location since I am not so fond of the Glendale location and just left that one a scathing review…
I rent from Enterprise at least twice per month, minimum. I have business that calls me to San Diego every other Saturday that I prefer not to put the miles on my car for so I rent from here because it is close to home, and very easy.
This location is always on it. I walk in, they swipe my card, they walk me out… badda bing badda boom, done. The staff is friendly, knowledgeable, relatable and always willing to cut me a break if the car I’ve rented didn’t live up to my standards this time upon my return. They know I’ll be back, and they work hard for that fact.
I would give them five stars if they were simply open on Sunday for even four hours. I typically only need the rental for one day but always end up paying for two because they are not open for me to return it.
Even so, the convenience is what I pay for — and I am ok with that.
Thanks again!

I’ve rented a few cars from here in the past couple of years and I’ve always been happy with the service. The staff is friendly and very helpful. I’ve been in there when there has been a crazy long line and they handled it very well. I’ve seen customers put the staff through the stress test and they came through.
Lee has helped me the past few times. He’s the man. If you didn’t know already, now you know.

I’ve been here to rent a car for trips twice now. The employees are friendly and helpful! I also didn’t feel like I was being deceived about anything, which some people warn about. I will continue to get my rentals from this location :)

This particular enterprise treats it customers as if they don’t matter. We rented a car over the weekend and when we returned the car early on Monday morning, we realized that we left our garage clicker. I called immediately and asked Marcy to check the car for us. She put us on hold and then came back and said she didn’t see anything. I asked her that it should be in there but she affirmed me that she checked very thoroughly. We knew that the clicker had to be in the car so we called again just to confirm. She gave me a very bad attitude as if we were at fault for asking. We hung up and went there to physically check the car on our own. The clicker was sitting right in front of the car. They didn’t even check the car and straight up lied to us twice. When we confronted them about the clicker, they didn’t apologize or anything. Just a terrible customer service overall and someone should really retrain all their employees.

I had a good experience here. Ended up making a reservation for a full size car about 2 weeks prior to my rental online. I got there and they had a Ford Fusion ready to go for me. That was the only full size they had available, but hey, better to have one then not having any full sizes available. They also picked me up from my house and dropped me back off when I dropped off the vehicle. The customer service was also great!

Josh and Lee were as prompt and professional as you can get considering it was a Saturday morning and the office is smaller than other branches.
I felt bad that there were others there who were impatient, but you have to realize when you come to this location that it’s small and they don’t really have a lot, so most of their cars are brought there from other offices. Therefore, I highly suggest you to book online beforehand, which I did, and we even got a free upgrade.
Basically do some shopping online before you go into the office for prompt and expedited service.

I called Enterprise La Crescenta over a week ago to rent a premium car for this morning. Because it was an important trip, I called back twice to reconfirmed, last Friday and Saturday. Each time I was assured the car would be waiting for me this morning. You can imagine my surprise and irritation when I arrived at Enterprise La Crescenta to find that they they had NO cars. When I said, «You promised you would have a car for me,» the representative said, «Who would tell you that? Everyone knows we are dependent on returns. If people don’t return their cars, we have nothing to rent.» It was such an irritating response. That’s when I went to another car rental and got the car I needed, which is what I will continue to do.

Very efficient and easy to use rental car place. Vahan was amazing, and his customer service skills made this experience incredibly simple to get in and out, both on the pick up and drop off. Reasonable prices and Sterling took me home after I dropped the car off. Excellent place, and one I would recommend.

Update. I waited over an hour and the only truck they had to rent me was muddy and dirty inside the cabin. Stunk like a wet dog. Guy said the smell won’t go away with a wash and asked if I wanted to rent a minivan. Didn’t listen to me that it was for work to move large material. I cancelled the reservation due to bad management.
Guy helping out was the manager. Asked for his manager and gave me the Glendale Ca regional manager info. Called and left her a message. One week has passed and no call from her. They don’t care.

After dealing with other Enterprise branches near downtown that are close to my work, I still prefer this branch. The other branches are always trying to dump me on another branch for pick up. Eventually I went full circle where one branch is trying to bounce me back to the other one. I don’t even mind waiting, they just don’t want to pick me up.
La Crescenta however, did not try to pull this with me and accepted my pickup request without any argument.

My third time renting a car from the La Crescenta Branch.
The service is excellent. I like the fact they offer a pick up and drop off service so I don’t need to look for a second person to bring me back and forth.
They have a good selection of vehicles if you call in advance.
The location is easy to find parking lot on the side and street parking in front.
Very clean office.