Einstein Bros Bagels

I used to live by this Einstein’s and would visit it regularly. I’m not sure what happened in the last six months, but the place is mess and an absolute joke. I ordered a very simple sandwich and told them that I would be eating it to-​go. Typically I wait 5 – 7 minutes tops, even when it’s busy. The staff preparing the food and drinks looked completely overwhelmed and the girl on the register looked completely lost, like a deer in headlights. I sat and waited patiently because I know how busy they can get in the morning. So I sat and waited. And waited. And waited… for 22 minutes. I watched many people who ordered after me get their food, eat it, and leave before I got up to get my money back. When I got to the counter and demanded my refund, I was met with attitude and the excuse that they were «really busy». Obviously. I didn’t even receive a «sorry» for my wait or for the inconvenience. This is NOT how you run a business! A customer should not have to wait almost a half an hour for a bagel! Fix this issue! Your prices are already crazy for a turkey sandwich, don’t make the customer regret it by having horrible service and under an unapologetic staff. This location will never get our business again.

Very friendly staff and always treat Hospital staff and First Responders amazing. Its a one stop shop for me. I get my Bagels here and they share the building with Starbucks and thats where i get my coffee.

I watched 5 orders get messed up within 15 mins. Another person got the wrong order. Took it home then it was brought back and sat on the counter for 20 mins waiting for the other couple to come back and now get their cold order. To many people and not enough paying attentuon. And no it was not even busy. And we sat so we could see everything.

I am truly saddened by my recent trip from this location. Normally they’re super busy, which I totally understand and am use to. But it’s comes to a point when it’s too busy for even the staff to handle and everyone’s food and drinks gets lost in transit and even wrong orders! I waited 25 minutes for a simple sausage and egg bagel with a chai. 5 people behind me had an issue with their order and they had to remake and fix everything. They put my order on a plate when I said Togo. And the one guy dropped 4 cups (I counted) before trying to even attempt making the simplest drink. I feel bad for the owners, while their employees are wasting their money left and right.
So the guy started making mine and my boyfriends Carmel Mach drink, he walked away and another lady walked up and tried finishing them off. All of a sudden the paper was out at the register and there was all of a sudden a blended chai, a chai, and Carmel Mach made, and she got frustrated and threw them all away! Because she wanted to be sure they were made correctly, I’m sure.
But still, just in my time there, they wasted 3 whole drinks and 4 cups on the ground.
Someone needs to manage that place more or get more managers on staff and train employees on learning the flow, and certain positions. It was a wreck in there and I felt so bad for everyone working.
Hopefully they’ll make some nice adjustments soon.

Typical Einstein’s food. So it’s the same everywhere you go. I love the bagels. This location is super slow. Not busy at all for a mid week lunch hour and it still took way too long for them to ring me up and make my sandwich. Some people have work to get back to!!!

Once upon a time this used to be the place to go before good coffee and bagel shops opened in Phx. I used to love their coffee 15 years ago but it seems mediocre these days. I have been to this location several times since I move into the neighborhood several months ago.
The coffee was cold or lukewarm each time and the food is microwaved and mediocre. I can’t say anything horrible about it but it is not great either. For the price you can get breakfast better elsewhere but it will do if you are in a rush. Not sure why the food and coffee are never hot enough. The service seems great. The staff here are very friendly. Add a star for service if you want. The bagels are not that great either. However, I do have to say in my opinion, none are in Arizona.
The store is too small. It is not big enough to accommodate their customers. It is a bit stressful eating here. The tables are too few and too close together. You can not even walk by a table with a purse on your shoulder without bumping into someone or begging that a cup of coffee does not end up in your lap.
Also, why is a Starbucks right next door? Knock out a wall and let one of them absorb the other.

Every time I come here, my order gets messed up. They mix up orders, forget to provide you with a drink, etc. Always get a receipt so you can prove that you ordered what you did when they forget to give it to you.

Friendly staff, but they often mix up the order. They also seem to give preference to a geriatric group that likes to camp at the tables all morning slowly sipping their Starbucks. Wish there was a good alternative nearby.

Everyone but the manager was great. I found a hair in my food and took it back and the manager was standing there and didn’t even turn around to say sorry or anything he was just ordering the other employees to take care of it. I think that is very rude, he didn’t even acknowledge that I was there. I didn’t appreciate that horrible customer service. I’m not eating there again!

Bagels are great. We love this location. My child goes crazy as soon as we pull up. Super helpful and cheerful employees. Overall great store.

This place is alright. The employees are nice and they work fast. I got a bacon and cheddar bagel, and it was okay. I wasn’t super impressed, but I wasn’t really disappointed either. If okay bagels at okay prices are what you’re looking for, then this is the place for you.

Please update your online menu Einstein Brothers. I was told by 3 different locations near me (Glendale, AZ) that the menu I was looking at online was 2 – 3 years out of date. So two of the items that I wanted were not even available anymore.

Something about bagels and walking in this place just gets me excited! I’m in love with their low fat berry smoothies, and pesto egg sandwich. I like this locations outdoor seating!

This place is good for basic bagels, always has been, but beyond that it’s just par (not sub-​par, but par). Of course that’s only MY opinion. For my breakfast needs, I’d rather find a better place with breakfast bagels that taste a bit more fresh and juicy. Maybe I just had a bad experience, but I still feel like I’d go here again. Who knows, I did go pretty early when they were still kind of getting everything ready.

My wife and I go here about once a month and more often when the weather is nice. We prefer to sit outside since we usually take our dog with us and it is quite in their outside seating area. There is some traffic noise but never enough to interrupt a nice conservation.
We usually just get a bagel and a cup of coffee. Their coffee, I prefer the Neighbor hood blend, is much better than the coffee shop they share their building with.
This is a place that can get crowded in the mornings. Be prepared to sit on the concrete wall out back or take it with you.
Love their bagels and coffee and some time away from the house where you can relax and talk.

I usually stop in here 2 or 3 times a week after class. the staff is always super friendly. Today Tayvon bought my bagel for me which was really cool of him. I’m pretty simplistic when it comes to bagels. I like my blueberry bagel toasted with spread but they always have suggestions about what they enjoy and every now and then i try them. I’m usually in an hour before they close and the bagels still seem pretty fresh.
I go because i love bagels, but the service has kept me coming back.

My few experiences at this company’s bagel place has been bad, the only reason I like it is because their breakfast choices. I highly recommend Brueggers Bagels, love the Rio Grande Turkey sausage wrap. I had salmon bagel and it was a little soggy.

Always love Einstein’s for a place to crash for a bit when I need AC and wi-​fi. The drinks and bagels are yummy. This was fairly busy on a Sunday morning but service was fast and friendly and everything tasted good.

Bagels and coffee, it’s my thing! But good service is super important to me and when I get exceptional service I frankly want to tell everyone I know! Einstein’s of course has decent bagels, breakfast sandwiches etc… This particular location is even adjacent to a Starbucks (like I said, coffee and bagels… it’s my thing)! But what really has me stoked is the service here, Manager Tom really made my day with his dashing personality! It’s always nice when employees actually seem like they don’t mind working or gasp! even possibly enjoy their job!
So thanks Tom for making my Einstein Bros Bagel trip a memorable experience!

I was in this place this morning and had to write a review despite not going very often because I was so pleased with my experience. I only go about every 6 months because its next to my dentists office so therefor its reasonable they have new management or staff every few times.
This time i’m pretty sure the entire staff was new, it was very busy for breakfast but quickly died down because they had a really nice system going where they were able to take orders and prepare them in a timely fashion.
However I was especially pleased with the graciousness of all the employees, every one I encountered from the man who took my order to the lady who prepared my food and the man who rang me out was very friendly. All of them asked how I was doing and wished me a Happy Thanksgiving. Its that small amount of human interaction with genuine people that make for a great establishment.
Lastly as always my food was great, the bagels never disappoint.