Design Source Furniture

We got a great buy on FlexSteel. So excited for it to arrive. LuLu was very pleasant to work with and considerate of our time and needs. We plan to shop here again.

The day after my wife and I bought and paid for our purchase, the sales lady, Tina, called to tell me that she made a «mistake» in pricing and that we’d need to come in and pay more money — thousands more.
So, I went to the store to discuss the issue — no apology, no nothing… not even a refund. An unapologetic store representative told me that I’d either have to pay the extra amount or wait for a week or so to get my money back. And in order to get started on that refund, she told me that she’d have to have my credit card information again.
She, then proceeded to handwrite my credit card number, the expiration date, and the security code down on a piece of paper instead of just running it through a machine — she indicated that this piece of scrap paper would need to go to «corporate» for my refund to be completed.
Personally, I think the only kind of corporation that would handle my credit card info in such an unsecure way is one that has a total disregard for their customers. The same kind of corporation that instead of sending a note with an apology on it, instead just mails the CONTRACT back to me with the word ‘CONTRACT CANCELLED’ on it.

LuLu, the sales person made all the difference. She listened to my concerns. These concerns and considerations registered against her understanding of her inventory. The correct chair was purchased and delivered as promised.
LuLu comprehends limited time to shop, as I am «busy, busy, busy». Price was advantageous, but not a giveaway. They do have an admirable selection of clearance chairs that are totally suitable.

I love the furniture here! We went in looking for a coffee table and a large ottoman. Pricey but all of the pieces are unique. Place was not busy and sales people did not circle you like road kill. They also didnt say hello, so I took a star. We were able to browse through and didnt have any questions so it didn’t bother me that they didnt greet us. Large and small pieces to go in any room. Looked like they had a design center. Didn’t find the perfect piece today.