Desert Schools Federal Credit Union

Everyone I’ve encountered at this location has been great. The problem is Desert School’s online banking! I started with desert schools about 3 plus years ago, I had trouble with the online banking at that time and was told they were making changes and working to make it better. Fast forward to almost 2016 and for some reason they still cannot figure it out! It’s so frustrating that I might actually switch banks. Every single time I’ve NEEDED to sign on and make a transfer etc. it says online banking is temporarily unavailable… Every. Single. Time! It works about 40 percent of the time if that! Figure it out already Desert Schools, you’re losing customers because you can’t do what every other bank is doing successfully!

I’ve been with Desert Schools for over three years now. I’ve been to several of their locations. This one is very nice and fairly convenient if you’re over on the west side. It does have a drive-​thru.
I like that at this location they have a screen in each drive-​thru lane allowing you to see the teller when they talk to you. The inside line and drive-​thru can be a bit slow at times.
The one negative about going inside is that for whatever reason the tellers have been trained to try to be more personable. They like to chat with you by asking how your day is going and such. It’s okay to a point. Sometimes though, I feel they go a bit too far by asking if I have plans for the weekend. Honestly, this annoys me more than anything. Its a huge negative to me. First of all, it’s unprofessional. Second, just deposit my money. Third, it’s none of your freaking business!
Overall, a three.

Went in to pay off a loan via shared branching. Needed to have them fax confirmation of cash payment to my credit union to expedite a title release.
I’ve now called five times and still not had the confirmation sent to the proper receiving party.
When I called the fifth time, I reached a central hub and spoke with an extremely rude female who hung up on me when I requested to be transferred to someone at the specific branch I’d gone to earlier in the day.
Long story short: I will NEVER do business with this institution again. I know financial institutions are notorious for bad customer service, and I’ve dealt with my fair share of banks and credit unions in the past; this one takes the cake for absolute worst customer service.

CUSTOMER SERVICE LINE WAS THE WORST PEOPLE IVE EVER TALKED TO IN MY LIFE… Worst bank I’ve ever had to deal with… I called to get business account number, simple task, after numerous attempts of having to hang up and call back, they finally gave me a number, the WRONG number on purpose after we exchanged words… That’s got to be illegal and she needs to be fired. Then she even has the nerve to freeze my account while I’m out of town and can’t go into a branch when they’re clearly in the wrong. Grow up and get better employees. I’m making sure everyone knows how I feel about this credit union. I definitely would not ever bank here for anyone in the future.

The represenatives there suck. They rather argue with you and explain why they are right rather than listen to what you are saying. They think they know the answer to the question before you ask it. Each month i pay on my loan a minimum of $ 100, they decided to process my direct deposit check towards my loan, which i didnt authorize, and split it into 17 payments for that month and charge me interest on each payment!!! What the hell??? Then a $ 400 electronic transfer to my savings account aparently was lost according to them because of their system, and told me that i probley wont be refunded that money. Are you kidding me! What a joke. I closed out all my accounts that day, never have i ever had a bank steal from me, not only that but poor service from an employee there. (Fanny Cona) thanks for the bad customer service, ill be doing business now with Arizona State credit union.

I used desert school for a new truck I bought at the dealer ship. But then later found out the dealer ship went to another bank with out me knowing about. One of the bankers called me to inform me the application wasn’t with desert school. The interest rate was 3.2% with the other bank. I went back to the deal ship asked them to switch it to desert schools. Once the paperwork was finalized my interest rate dropped to a 2.79. Thank you desert schools for doing your due diligence.

This Desert Schools location is great! Whenever I need to deposit a check, I can get in and out quickly. The staff members are very friendly and helpful. Most recently, I took my dog with me through their drive-​thru, and the teller put a dog treat into the canister thing that holds the money. I thought that was a nice touch! ;)

I had been getting approach by other banks to refinance because I have 700+ credit score and the equity on my house went up $ 90,000 since I bought on 2009 with the lowest rate offered back then 5.375. Instead of changing banks I decided to apply at Desert Schools at Arrowhead, where I’ve been banking for many years, paid off a couple of car loans and they also hold my current mortgage loan since 2009. I’m very disappointed on the service this time, I am trying to refinance to a 15 yr loan with a 3.5% rate. I agree to the fees and I’ve been providing all the documents they ask for and I’m still getting the run around. I was told we could Close by 07÷27… and now the people that was helping me with the new loan are out on Vacation until ⁰⁷⁄₂₈. Now I’m having to answer the same questions to different people that just took over for the week. They are again for the twentieth time asking me about why my over time was different 3 years ago!, when it’s pretty clear on all my pay stubs and W2s that my pay has not gone down at all… but they questioning about the same stuff like if they don’t want to let me close the new loan any time soon. I hold the same job for 8 years, Don’t have any past due account… and they have all my car loans, checking and savings accounts for over 9 years. … why can they refinance my loan to a lower rate if I qualify? … is it just because they loose money or their underwriter is a retarded person that can’t figure out that the reason my total pay for the year doesn’t equal to last year’s is because it’s only July! … are they really going to make me wait til the end of the year just to see that I was right and my salary didn’t go down. !!!*&€%÷x?