Dave & Buster’s

WOW! Service is weak! Server did not provide any information about the game cards. Food was tasty but slow to come out. Seems like all the fun was at the server station instead of at the tables or games!

Finally a Dave and busters in the West Valley! All the hype and after waiting I got to take my nieces for their first time. Walking in was confusing! The hostess just stares at you without direction on where to go for eating or for games. I walked In and had to ask which side was for what. The setting was different From the Dave and busters in Tempe. As expected you know it’s going to come with some hiccups because of its grand opening. However, the food was pretty good and it did take a while for it to come out, but it wasn’t bad service. My nieces enjoyed their first experience and even won the jackpot twice on one of the games getting over 2,000 tickets

We planned our son’s birthday party here on Friday at 5pm. Alex from events and our servers Eddie (and we forgot the girl’s name) were amazing the entire time. The food was okay, but I think all D&B food is the same quality. But we were happy and satisfied and the leftovers were eaten today. It looked very busy as we were leaving, so if you don’t want to wait long or whatever come early. Thanks to Cricket and Alex again for organizing the party. We will definitely be back for more.

Awful service and food. Fiancé was served bacon wrapped shrimp that was very undercooked. Drinks took at least 15 minutes and our appetizer and food was a LONG wait. Asked the server for ketchup and another place setting when we got our food, never came back. I got the chicken and artichoke pasta, chicken was over cooked and chewy. Asked for a manager, he showed up 10 minutes later… Hot mess!!!

Took my daughters out of school so we could have a father/​daughter day of lunch and games! The front desk was helpful and informative, told us about the game cards and the eat and play special. We set at the open seating area by one of the bars, and our server Madison greeted us quickly and was very friendly. The service time was great, food was great for what is offered, the only change I would make is maybe offer a few kid friendly choices for the eat andnplay promotion. I would suggest our server Madison to anyone that wants to enjoy a meal served by a friendly, upbeat, personable, and tenative server. I know we will be asking to sit in her section we ever we return for another visit!

Zero stars if able. If you like bad service and waiting for an hour for a beer this is your spot. Also when I asked to speak with a manager server said the manager would not see me. I’ve been a DBs customer for many years but this place gives the company a bad name. Sad. Obviously I’m not the only one. Avoid at all costs

Second time around was sooo much better! Came here for my friends birthday and service was awesome, we had a room rented out and the hostess for us was attentive and friendly. The food was great & games were so fun. Bartenders were friendly!
The bathrooms were really clean too! awesome second impression! Will be back again

It saddens me to see so many bad reviews about this place because it’s a cool place to hangout but obviously they have a customer service issue that needs to be fixed. I enjoy coming here with my friends and playing the games. They have all of the latest arcade titles and they are all in brand new condition. If you want to get more games for your buck, come on Wednesdays. The games are half priced so you get more play time for your money. One thing that kind of sucks is the parking on certain days. When there is a coyotes game or an even at the arena, forget about parking. We always have to park at the Tanger Outlets and walk all the way to D&B, otherwise you have to pay $ 15 to park on one of the lots. However, I enjoy this location more than the Tempe or Desert Ridge Marketplace locations.

Dear Customer Service,
First of all, you should know that I’m typing this with my middle finger…
So when my gal-​pal chose Dave & Buster’s for tonight’s activities, I was a bit hesitant only because I saw the star-​rating here on Unilocal.But hey, I’ve been to the Tempe Marketplace location before and it wasn’t that bad so I assumed this one would garner the same experience. Boy was I wrong — such a low-​rating and for good reason! These Unilocalers are on the ball with their reviews!
When Jannette L. and I first walked in, we stood at the «Eat» counter for a solid two minutes before anyone came over to seat us. After being seated, no menus were given so we ended up swiping some off a neighboring table. I wasn’t even mad. We browsed for a quick minute and suddenly our waiter came by to take our orders, not even realizing where the hell we got our menus. After telling him we weren’t ready, I got a surprise «gift.» In comes Tran D., the missing link to our bestie trio — SHE’S MOVING BACK! Lots of hugs, squealing, and chaos ensued. Anyways, we browsed the menu and orders were placed. I got the Baked Chicken & Shrimp Alfredo [Originally $ 18.99 but I did the double-​up thing to get the $ 20 Power Card for $ 26.99] and Jannette and Tran got the Bistro Steak & Shrimp with Lobster Alfredo [Originally $ 21.99 but they did the double-​up thing to get the $ 20 Power Card for $ 29.99]. We ate, service was pretty sparse, but we had a decent meal. My dish was pretty decent, although pricey, and Jannette and Tran seemingly enjoyed theirs minus the steak being cooked nearly well-​done when they ordered it medium rare. So after tax and tip, we paid about $ 40 each. We had leftovers and had asked if they can hold it for us while we played some games. Little did we know, we’d never see our to-​go boxes again…
The night was a blur of games, tickets, and prizes. Come time to grab our leftovers, the security guard completely ignored us when we inquired about it [hey, you could just tell us to wait for an actual server or staff — we only asked you because no one was around] and we wandered to the bar to find some staffers but they all ran away since apparently closing time of midnight means they have the right to ignore us. A gentleman, the ONLY staff member who was nice, named Steve eventually came by and looked at the host stand and the front desk. He told us the cleaning staff probably already came by and tossed away our leftovers but if we came back, to let them know that Steve wants us three to get $ 10 play credits each for the mishap. Le sigh… I really wanted to eat my pasta!
All in all, with the exception of Steve, it was a night of horrible service — from bar staff sitting on counters to flirt with girls to our waiter who can’t even give us silverware [a different waiter gave us silverware], let alone get us a refill for our drinks. Little things like that adds up to be quite problematic. So yah, eff you too, D&B. I’ll be back only because I have like 2,300+ tickets on my card but for food? Who knows. They serve a decent meal, a bit pricey for the quality, but the service sucks!

Bittersweet, oh so bittersweet. Tonight was great because of the people I was with, my sister-​in-​law and my best friend. Arcade games are ALWAYS FUN. The food was 7 out of 10, it wasn’t bad but for «arcade/​snack bar food» it’s was pretty alright, still pricey though for the quality they are. I’d say their dishes range from $ 15-​$ 20. I honestly don’t have very many complaints aside from the sucky non-​existent service. It took forever for them to take bills and when we went to the bar for glasses of water. No, not the process but it took so long for them to even greet us. After we ate, we each got a to-​go box for our meals. We didn’t want to lug them around so we asked our waiter to hold them for us, he said certainly and we even wrote our names on our boxes, but when we went to retrieve them, they were no where to be found. «The cleaning crew probably picked them up» wait, even with our names on them? Even though you’re a restaurant, and you should be familiar with your own carry out boxes? When we went looking for the front desk to swap cards and retrieve our leftovers, we spoke aloud, but were left confused even with security there, he didn’t even try to direct is elsewhere or to let anyone know we were at the counter.
Also, this was a very slow, watching grass grow Monday night. Minimal people were there tonight, I couldn’t imagine what the service is like on busy weekend nights.
If it weren’t for Steve, who tried to offer to fix things next time, I’d probably not give this place a second look.

You’re literally better off going in the kitchen, cooking the food and seating yourself. The absolute WORST customer service I have ever experienced. Food was extremely cold after waiting for it for an hour. Took an hour to get seated as well when there was pretty much nobody in the restaurant. Ridiculous. I really wish I could put the picture I took of the food on here. The bacon on my burger was not cooked… AT ALL. No exaggeration needed. I guarantee that nobody would eat her anymore if I could share this picture. Would not recommend coming here at all. This place doesn’t even deserve one star.

We ate nachos, Caesar salad and the mini burger app and the food was good but the service was not very good. We did not get greeted by the 5 people at the entrance or the 3 hosts at the host stand, they were all too busy with phones and conversation for the guests.
No one on the staff at Dave and busters from food to bar to games cares enough to talk or help any of the guests. Management needs to fix this problem.

Didn’t experience the game room yet, but the bartender took care of us before going to the Fiesta Bowl.

Food and service in restaurant leaves much to be desired. When we arrived they said it would be 10 min wait. Only one table had someone. They just wanted you to go to the arcade. Will NOT be back.

I am so disappointed and if I could give a zero star review I would. We had to ask our waiter for our drinks, refills for our drinks and talk to the manager to actually get our refills. Our waiter never came to check on us or give us our check. We had to ask someone else to get our check and then he had to have us help him figure out our check.
For the cost of what we paid ($ 82 plus tip), I find it unacceptable to have the service be so terrible. And the manager did not even apologize for the service. He gave my husband a free beer but did not correct the rest of the bad service. We will not be back here and I will tell everyone I know to not waste their time or money here. 2 ½ hours of our day wasted on a bad experience!

SHAME ON YOU DAVE AND BUSTERS, LAME EXPERIENCE FOR A GRAND OPENING!
I’m only giving it 1 star because you have to put a rating to review!!!
This place is smaller compared to the other D&Bs around the valley. The waiter Alex did a half a** job and when my friend and I walked up to the bar to get our drinks right, we were turned away because we had two empty cups with us to show them we had been waiting for over 30 minutes! She was completely rude to us and rolled her eyes while we tried to explain why we had the empty cups in the 1^st place and she walked away to attend to MEN instead of us ladies! Not classy at all.
Don’t waste your time or money here, it’s worth the drive to go to the Tatum location! They have bowling in there and the staff is super friendly and accommodating. Can’t wait until this place gets replaced with something worth visiting!

I attended my company’s Christmas party here Saturday the 12^th. Despite a few hiccups with double booking the room and setting up our party in the Billiards area, we had a great time! The manager, Mark was fantastic. He literally pushed up his sleeves and got to work to help us get things arranged and set up.
The food was delicious. Many of my customers were pleasantly surprised! We had vegetable lasagna and rosemary chicken with veggies and two salads. Sometimes food on a buffet line can be dry, but ours was very moist and delicious. The salted caramel brownies were decadent but not too sweet!
Despite being a VERY BUSY NIGHT with many Christmas Parties, a UFC event and a hockey game next door I found all of the employees very friendly, helpful and very organized! There was even a young lady (never caught her name) at the front door informing all guests that they were at capacity and giving them the wait times. Very up front if you ask me so that guests didn’t go into the establishment to find this out.
The servers that took care of my group, Amanda and McKenna were absolutely wonderful! Amanda especially took charge of our area and informed us every step of the way when food was coming, helped us clear off the pool tables for games and helped with a few of our customers special dietary needs.
My advice, check the local activities at Westgate to see how busy it may be before you choose a day to go visit. The selection of games was great! Many neat items to pick from when redeeming your tickets! Parking is a little tricky on event nights. We will be back!

This review is strictly for the bar!
My fiancé and I have been here about four times now since it’s opened. The atmosphere is fun and we enjoy the games and food. If you’re headed to the bar make sure you keep an eye out for Libby! (She is easy to spot as she is covered in tattoos! :])
Not only is she friendly and talkative, but she is great at multi-​tasking and very very attentive to everyone.
Thank you Libby for the awesome service!

Its basically a chuckie cheese for grown ups. It’s slightly better than that.
Okay, I went to a party so my food and video games were free, I would NEVER pay my own money to go here. If someone else can foot the bill, then this place is just okay, JUST okay.
The food is pretty bad. The chips and fries tasted icky and frozen, and the little sliders were disgusting. Think gas station quality hamburgers. yuck!
Okay, but the video games were fun, and people were happy.
Unfortunately, the place seems to attract trashy people.
People seem to think going here is a blank check to be complete assholes.
I went to look closer at game to see how many credits it took to play it, and some drunk guy with a stupid goatee grabbed me and said «the line is back there!!!»
What an idiot, I just wanted to see the price.
I can only recommend this place if your already super hammered and want to continue the buzz while playing video games, other than that this place isn’t really much too experience.

Some friends and I went there for a pre-​grand opening VIP event. I’ll start this review with a disclaimer. I KNOW this was a soft opening event and there are bugs (major) to work out. All food and beverages were comped and appropriate tips were left for the servers. Now to the review… When invited to this invitation only event, I was offered 3 «seating times» for me and my 3 guests, 5:30, 6:30, and 7:30. We chose 7:30, assuming we would stay late and play games. No closing times were indicated in any of the promotional materials sent for the event. Upon arrival, the check in process was very quick and well organized. As soon as we went in (7:15) we requested a table for 6 (we met 2 other friends there) and were put on the waiting list. 2 of us sat at the bar while the others went off to play games. The bartenders were excellent, very attentive and were either experienced or very well trained. Kudos to them. It took 45 minutes to be called for our table. Understandable for a busy night. Here’s where it fell apart. We placed our order for an appetizer. and a round of drinks (we all received 2 free drink coupons. When our waitress brought our drinks, we placed our meal orders. 30 minutes later (8:30) there was an announcement that the VIP event would be ending in 30 minutes! Still no dinner… The waitress apologized for dinner taking so long. Some of us then asked her for our 2^nd drink, as they were waiting to use the 2^nd drink coupon with dinner. «Sorry, that announcement was Last Call so the bar is now closed.» The manager then came over to apologize for the delay in our food and told us we could stay past 9:00 and enjoy our meal. I asked him if we could get our last round of drinks (just draft beer). He also said no, because the bar was closed, but we were brought waters. 15 minutes later, our dinner came, and so did our appetizer. We did ask our waitress earlier to check on our appetizer. I guess either she forgot or it still wasn’t ready. A good thing we had the appetizer because they brought the wrong dinner for one of our guests, so he ate some of the boneless wings while waiting for the right dinner. It took another 15 – 20 minutes for his dinner to come out, as the rest of us had started our dessert. They brought his dinner out in a to-​go box instead of on a plate, so he opened his to-​go box and ate his dinner. We saved him a few bites of dessert. We were the 2^nd to last group to leave. All the employees were lined up at the door clapping for everyone as they left. I actually had the feeling at that point they were clapping because they were happy to see us leave!
Will I be back? Doubt it. I’m at Westgate for every home Coyotes game. Their Happy Hour prices are not competitive with places in Westgate such as Buffalo Wild Wings. The manager’s poor accommodations left a bad taste in my mouth. If he would have, at least, offered us a free beer on a return visit (since we couldn’t use our last drink coupon), I might have been more likely to try the place again before a Coyotes game.