CubeSmart Self Storage

Excellent customer service, able to my belongings in same day. In addition to the onsite moving truck that helped save me time and additional money!

PROS:
Penny is a friendly and helpful manager of this facility. Security looks as good as any other storage center. Cameras monitor main driveways. If you follow someone into the storage area without entering your gate code, you may not be able to get out. The area of town is ok. Storage is month to month and special pricing is for six months. The units I saw were not ‘clean’ but it was just a matter of sweeping them out and spraying insecticide. There was rodent poison in the unit. My unit is 9 ft tall.
CONS:
Even though prices seem to be better than other storage facilities, there’s a catch and hidden fees. Insurance at $ 12 per month is mandatory and there’s a $ 22.00 administration fee. So even though they sometimes run specials such as ‘first month free’, it actually isn’t free. It cost $ 34 for the first month. ($ 22 admin + $ 12 insurance)
Corporate advertising on the internet is not reliable. e.g. they advertised a 10×10 but what they really had was 2 five by tens side by side. This means you need 2 locks and some large items might not fit. Same thing with the 5×10. It was actually 2 five by fives side by side. They also listed some units as being ‘Outside/​Drive-​up access”.When I got there, many of the advertised specials were outside but you couldn’t drive up to them because they were inside and down a hallway. The excuse I was given was ‘we have 500 storage facilities all over the US and can’t keep track of what’s available’. However there was a computer in the office. All they need is something called a ‘database’. Also their website doesn’t make it clear that you can’t rent a unit unless you pay an additional $ 12 per month. This kind of reminds me of the bat and switch advertising that was extremely popular before we had internet. There is an asterisk beside prices but I couldn’t find the disclaimer. The next day I found it in super tiny light grey lettering at the bottom of the page. It says, ‘Other restrictions, taxes and fees may apply.’ So when comparing prices always ask about hidden fees and costs.
Penny could not guarantee some units were not leaking. I saw roof damage above my unit. All she could say was, ‘the previous tenant never complained about it’ and there were no water marks on the floor. She sold me a plastic cover. It was very difficult to impossible to work with a large piece of plastic in a 5×10 enclosure. I’m not sure if the plastic will make it better or worse in the event of monsoon rains entering the unit. Also a drainage trough runs along the edge of my unit which means water can and does enter the units.
Even though there are ‘regular prices’ listed, it is unknown how much prices will go up after 6 months. Time will tell.
I like the location of the unit Penny gave me. I covered my cardboard boxes as best as possible and hope they’ll be ok.

Exceptional customer service, combined with clean units and great access, make this the place to go for storage. Prices are excellent, too!