Cold Stone Creamery

Cold Stone Creamery, good customer service! I have enjoyed Cold Stone for many years. What strikes me is that their product is consistently good and so is their customer service. My family love the cake batter ice cream and the cookie dough mix-​in in cups. I enjoy the Jamocha ice-​cream with sugar cone. Good job, Cold Stone! Bad job for my waist-​line.

love cold stone as a whole. last night we were helped by a gentleman who was polite as could be. they treated us extremely well and we will be back.

The staff needs to be more CHEERFUL Maybe they should have a scoop of JOY for them. If the FREE carriage rides are in front of their store they should be extra nice, maybe they will splurge some more! The store wasn’t the cleanest. Very rude unhappy employees. Just go to the Frozen Yogurt joint. Save yourself the trip to this place.

Good ice cream but the service was SO SLOW after a coyotes game. Watched a girl clock out and leave at 9:55 and said «bye guys!» Sorry but wouldn’t you stay to help out with the line that’s practically out the door? These girls clearly don’t care about their job.

I haven’t been to a Cold Stone in something like 8 years, but it hasn’t skipped a beat. Cold Stone is still the same old over-​the-​top sweet tooth problem solver it’s always been, and this location is no different.
The staff were very pleasant despite the seemingly-​endless lines of a post-​Monday Night Football crowd. They were efficient and we were out of there in no time, drowning our sorrows (as traveling Ravens fans) in some delicious ice cream. Haha. I highly recommend it for such moments… and/​or if you’re ever just in the mood for a caloric overindulgence! Enjoy!

Holley grap it’s hot as he’ll in this place… I might have well just sat outside for as hot as it is in this place.

I love cold stone, have been eating at them for years, the service was good, and the ice cream was taste as usual.

Ice cream was delicious but horrible customer service. I went in last night with my daughters and the employee who took care of us was not a pleasant woman. I didn’t get her name, but she had blonde highlighted hair and seemed to be expecting. Horrible attitude, acted like didn’t want to be there. When it came to ringing us up, I expected her to throw a smile on but not the case at all. Still a sour face. I chose to leave no tip. (I’m a great tipper) What ever happened to excellent customer service? =/

I have had numerous issues with this particular location, from hairs (plural) in my ice cream, bad customer service, employees arguing with me instead of hearing out my complaint, and them punching the punch card but not being able to accept it. Tonight was the last straw. I tried to use a coupon that I got from a paid for fundraiser book. I’ve used several of these coupons for the same thing everytime. Tonight, it was an issue. I explained to the clerk that I was accommodated before and he was so busy feeding me lines that the manager pays for it if he accepts the coupon and that I have to get some fancy item instead. When I said fine, after not wanting to argue any longer, he tells me I have to pay for what I got because he made it for me. I was done. I guess he would rather get no money than some money. I left without buying what I originally ordered. Never going back again. They need to learn how to customer service people. I’m not a criminal and certainly don’t appreciate being talked to like one. I hope the next person has a better experience than I have.

Cold Stone in Phoenix in the summer? Great! This location? BUSY and slow but it is the summer. On our last trip we ordered a malt and were given a normal ice cream. When we asked for the malt, the server said they don’t have malts. We asked for a shake and it was prepared. It seems to me that you should not make assumptions and when you do… the obvious guess is that we wanted a shake.
Either way, it was tasty (if a touch expensive. Local yogurt places are about ½ — ²⁄₃ the price of Coldstone’s prices nowadays) but due to the location and time of year it took 30 – 45 minutes to get through. If you have a craving and don’t feel like sitting in line, this may not be the best location.

I don’t feel. like Coldstone needs a review BUT the two ladies working here Sunday morning were incredibly nice and helpful. They definitely deserve the recognition.

Ugh I remember when cold-​stone was the place to be. The staff was very nice but the flavors didn’t taste good at all, doesn’t taste natural and it was more chemically. west gate is a great location though!

This Cold Stone only had 2 frozen yogurt choices today. Very disappointing. The ice cream was fair.

Good service, good ice cream and no wait when I came in. The prices are a little high, but you get a lot of ice cream. I recommend sharing a dish if your on a date rather then ordering 2 separate ones.

Sign up for their emails so you can get free ice cream on your birthday and throughout the year. I love getting their creations and sharing them because they are always huge! So much fun to watch them mix it in front of you too!

When I think of ice cream where else can you go??? Cold Stone is the only place that has ridiculous combinations, a billion calorie shakes, too many flavors to pick from, and once you are in there you can kiss your behind goodbye…
Seriously I workout to go here later in the week. Worth an hour on a treadmill to eat one ice cream treat from here.

Stellar customer service with staggering combination possibilities.
Date: Friday March 30, 2012
Server: Katie
Their jaws dropped… all these toppings!!! Wheeeeeeeeeeee!!!
My boys were so excited!
This was the first time I had been here, and I could not believe the choices.
The people behind the counter were happy to help.
Even when I asked a math question on toppings amounts vs. signature flavor prices, the girl behind the counter gave me the correct response, I was impressed… I bet she can even count back change, seriously.
For $ 10.45 I bought my kids an experience where they were in charge of their own creation and were able to boast that each other’s flavor was better than the others…
We will be back. Thank you Katie… and that other guy. :)

OK, so I was really hungry when I got here, but I had one scoop of the special/​pricier ice creams – a coffee flavor loaded with nuts and toffee chips and not sure what else – that was topped with some caramel sauce. What can I say but THAT blew any diet I was on that day.
Delicious! So damn good I wanted to lick the paper wax off the cheap cup they serve it in, but figured I’d shock the other «ladies» I was with.
I am definitely coming here again!!!
And, despite being starved throughout a movie at the half-​block away AMC theatre, that one scoop with caramel sauce on top filled me up almost to the point I felt if I had gotten two scoops I might have thrown up!
Yup, this stuff is THAT rich and THAT good!!!

While visiting this West-​gate community here in Glendale, we felt it necessary to stop in for some Ice cream. My dad treated, which with there prices, what a treat! Very good ice cream, kids loved it, duh. The whole area was really nice, Amc, the Coyote’s Arena, Cardinal Stadium, and I loved all the Restaurants! Good times.

For some reason, seeing the Coyotes play inspired having ice cream afterwards. I don’t know, maybe it had something to do with being in the cold? In the cold in Arizona at that???
You have to time it right when you come here otherwise you end up in a long line, like right after the game ends. So I had to lick my chops for a about 10 minutes, reading the description of the Signature Apple Pie a la Coldstone while in line.
There happened to be a lot of good tippers that night cuz the girls there were singing their hearts out every time the coinage hit the tip jar. It was nice to see happy people working there. One of the girls even insisted on making mine and I watched her forearms flex and work like a very eager 5 year old.
I’m not the biggest Cold Stone enthusiast, but I can’t say I’ve ever been disappointed at one. I have to say it’s pretty bitchin’.