Cigna Medical Group

Lady at desk very rude. Made you feel like you were troubling her. Never once did she make eye contact. Not friendly at all.

When appointments run late and I have to wait, that upsets me. My time is worth as much as your time and it’s a workday. Courtesy call would have been nice I could have delayed my arrival

Brought my sister in here on a Sunday night with a thumb injury, and at no time did I fear for her mortality.
She was seen by Dr. Weiler. He took the time to X-​ray her thumb, explained the problem carefully to her, told her about the treatment and self care, and then explained the other issues she had related to her thumb. He asked her at least twice if she had any questions but, it wasn’t even that he asked – it was the way he asked, as though he really needed to make sure she was satisfied and understood.
The medical assistant, Jeff, was also very good. Between the two of them, they gave sis great medical care.
Might have to change my insurance to Cigna after watching that. Wow.

The pharmacy staff are quick & connect with the customers which is nice. At the other Cigna pharmacy I got a lot of back & forth regarding miscommunications between the pharmacy & the Dr. I’ve had only one issue with that at this location in a year. So that’s not bad to say the least. Head & shoulders better that a lot of Medicare places in town.
The family practice office staff ALWAYS call with reminders for appointments, speedy appointment setting & multi tasking Gods. They can answer a call, set an appointment all while handing you a medicine list to confirm.
The Dr’s at this location have also been helpful & thorough. Make sure you do your homework on your Dr or you will be sorry because not all Drs are created equal
Because I work full time & take care of my Mom full time I have the last appointment every time we go for her. Because of her years there are blood tests at every visit to check her various levels & she’s a relatively healthy senior. So naturally we are one of the last in the lab for every visit & we were told by the male technician in the lab that they’ve asked the staff not to send patients in for labs that close to close because they have procedures to follow to close & it causes them difficulty. So I tried to make an extra trip on other days for the labs convenience (if they are just regular check up labs). But my Mom raised a good point & that it wasn’t my responsibility to maintain the labs boundaries that it’s there’s & we should never have been told that. She was right so I’ve stopped doing that & just deal with the disappointment on their faces. I wish there was a way that both Dr & lab staff could happily coexist.